We recently changed vets because our old vet made it impossible to get same day or even same week appointments- very difficult when you have a sick or injured animal. We had several people recommend West Frederick and I am so glad we decided to come here! Our initial visit went great as a basic check up for our two dogs. About two months after we started with them, our old man dachshund injured his back. We were so scared. West Frederick vet has been nothing but wonderful and kind to us. They don't oversell procedures, or medications. They give it to you straight and let you know your options. We are so grateful to West Frederick! read more

West Frederick Veterinary Hospital - My pup getting a laser treatment - Veterinarians Near Me - Frederick, Maryland

We have been going to West Frederick Vet for many years. They always treat our pups like they were their own. Very kind and friendly staff. As your dog get older we seem to need the vet a little more, and its great to know they are there for us. Recently we had a problem were our 100 pound golden has trouble walking. We got him to the vet and they came out to the truck to do the checkup so he did not have to get up. The quickly figured out it was a medication issue and he got better very quickly. It is just hard to find this type of quality and love in a vet. read more

West Frederick Veterinary Hospital - Reggie after a visit withWest Frederick Vet. Great place! - Veterinarians Near Me - Frederick, Maryland

We have been going here for many years and always had great service and great care of our dogs. They are compassionate, informed and always do whatever it takes to make our fur babies comfortable and healthy. Would highly recommend. read more

Not only are their costs excessive their care, consideration and compassion for the animals brought to them is not only minimal but lacking in empathy concerning the suffering endured by said cherished pet. I paid $550 to have my fur baby examined to find out why he was scratching profusely and what the lesions on his skin were and why his hair was falling out due to no change in his environment and repeated daily activities since I started bringing him there several years ago. When I spoke to them on the phone and asked them for an estimate for costs they told me $330. After having to save and sacrifice, 2 weeks later when I was afforded the opportunity to bring him in, they came back a few minutes later and brought me figures of $661 & $550 of which I paid for a couple weeks worth of 2 separate bottles of pills expected to be given twice a day and a bottle of shampoo. Once it ran out, when I went back in for a refill, I was told it would cost $180+ and when I complained of not being allotted a minimum of 1 refill what would at least ensure the medication prescribed would have sufficient time to thwart the allergy, I was refused further medical attention and denied continuance of services. My pets are STILL suffering and I have to do ALL THIS ALL OVER AGAIN on a fixed income. Not the first time their pricing has changed after my arrival. I believe, due to their disconnected tone of speech and vague explanation of possible causes that their actions were racially motivated. DO NOT bring your loved one through their doors!!! read more

Took my older lab there a few years ago after coming home from work to find him wheasing & no energy. The ONLY thing they did was Continue to run EXPENSIVE tests for cancer, but NEVER found Any, & were RELUCTANT to give me pain pills to keep him comfortable for the Two WEEKS I had left w/him. My 1st dog- and the BEST Friend I EVER Had was NOT treated by someone who Should be taking care of pets in life's final stages..... DO NOT Recommend them!!! STAY AWAY!! read more

Pleasant team, but the doctor gave me inaccurate information about ultrasound dates and expected due date for my girl. Granted, this isn't a specialized repro practice, but when someone confidently gives me bad info, it makes me worry. Additionally, they want you to use their designated online pharmacy and make it ridiculously difficult to use someone else. My pharmacy of choice is board certified, so their "some online pharmacies are bad" excuse is a little bizarre. Sadly, for me, this adds up to a fail. read more

I would rate this vet hospital at 2.5 (rounded to a 3). I brought my cat in due to her paw looking inflamed. Dr. Han was the vet who had a chance to see my cat. I've outlined the pluses and minuses of my visit: The bad: -Walking in, the inside of the building is incredibly antiquated. I felt like I was blasted to the past with the counters and floors reminiscent of a 1990 set-up. The waiting rooms and exam rooms show extreme age and wear. The decor consisted of faded, dusty fake flowers (some placed in baskets). The educational and advertising posters on the walls were faded and dated. There wasn't nearly enough chairs in the waiting room to accommodate the amount of customers who arrived. Suggestion: An update is badly needed. Perhaps redone floors (laminate that looks like wood) and glossy or granite counter tops. Updated, modern decor items can be found at low cost places such as Home Goods. -Many of the receptionists seemed clueless. When given the information about previous vets over the phone, none of the information was pulled or gathered (they had about 8 hours in time to do this) when I had checked in. I was scrambling to send them previous vet information over my email. This was very frustrating as I wanted the vet to be informed of my cat's previous problems with her paw. The receptionist asked for my last name and then informed me that I was checked in. I asked since my cat was a new patient if I had to fill out any forms. It dawned on her that I did. I felt there was no proactive ambition to truly check in my cat as a patient. Suggestion: If receptionist are showing signs of fatigue, it might be time to cut hours or at least hire more people to handle the long hours. Possibly, hire right from the beginning if the problem is deeper than fatigue. -Dr. Han had let me know the problem with my cat's paw. She had suggested an unnecessary treatment for my cat (laser treatment). She had let me know the benefits of getting laser treatment which is cutting the healing time in half. I asked instead of 7 days healing time, would it be 2-3 days. Dr. Han said that it would be 5 days instead of 7 days. That is not a significant difference and that's certainly not half. I felt this was a misleading statement and almost felt like I was being mislead to pay more for an issue that could be dealt with by just soaking her paw in epsom salts (which was suggested by Dr. Han). I can understand this suggestion if the issue got worst or did not resolve but under this circumstance in the present moment, was not a welcomed suggestion without trying the epsom salts first. I'm very wary that the suggestion comes from a place of gaining more profit. -It took a lot of coaxing to get some answers from Dr. Han. I'm afraid if I had not asked some important questions about what happened with my cat, there would be no proactive education regarding what had happened. Suggestion: Please speak up. I'm paying for and relying on pertinent expertise The good: +Dr. Han is observant and diagnosed the problem that my cat had. I'm glad she took the time to clean my cat's paw up to truly see which claws were affected. +Dr. Han was good with my cat. She handled her with care. +Hours accommodate times when people are getting off work read more

This is a wonderful vet practice. Quality health care and charges are very reasonable. I'm fairly picky about veterinary care and I have to say that I trust this practice without doubt. Dr. Hennings is our primary doctor and I cannot say enough wonder things about her. The other doctors have stepped up to help us when she's been unavailable and they were great too. We lost our beloved Corgi in November 2014, 3 days before Thanksgiving. It was nothing short of horrible and this practice was there for us every step of the way - for that I will be forever grateful. read more

It's a huge relief to find a reliable place to take your fur kids. Our family has always had multiple pets and lucky for us, we've always had a trustworthy vet to take them to. After moving to Frederick, our search began. We ended up having to go to Banfield in Petsmart on a weekend for a little pet emergency, which was okay, but not what we were looking for. They are almost secretive with their prices and want you to commit to their program, or whatever, for a year. How they go about it is just a turn off. Well, that is not the case with West Frederick. They are always up front with prices and what's going on. They have several veterinarians available and a lot of different time frames (They even have a groomer right next door). Everyone is just so nice and knowledgable and patient. Our bunny just had her turn which included being spayed and I was very nervous about it. Dr. Di Maria and the ladies at the front desk managed to make the whole process smooth and way less stressful that I thought it was going to be. Dr. Di Maria sees our bunny and Dr. Germaine sees our kitties but I have heard good things about all of the other doctors and staff. You can just tell they all really care. I highly recommend West Frederick across the board. read more

The veterinarian Network here is phenomenal they are caring compassionate and always willing to help and try anything possible to help your pet. The staff is extremely friendly and upbeat. I have lost a couple of pets over the years and they are always sympathetic to my loss they even send sympathy cards. They are best. read more

West Frederick Veterinary Hospital - Veterinarians Near Me - Frederick, Maryland

They fit us in for a first time emergency visit on the same day and were so thorough. I can't say enough about how kind and knowledgeable they are. From the the first phone call to the check out, we felt like our girl was the only dog in the world . Our new vet, Dr. Hennings is amazing. We are so lucky to have them caring for our dogs . read more

We moved to Frederick in 2014 and started with West Frederick Vet AND the Grooming Room next door. We have two cocker spaniels with show coats that are our kids and are spoiled rotten. Dr. D (now retired) had to do several surgeries on our new cocker pup, who we received from an out of state breeder (sight unseen) with a cherry eye, hernia, and undescended testicle. She was absolutely wonderful and we felt like Nicholas was in safe hands. The staff was wonderful and he came home with a collar decorated with all kinds of adorable stickers (thanks Amber). Since that time, both Sophie and Nicholas have received excellent care from Dr. Hennings. They both have seizures and have been seizure free since we began medication. We are thrilled with her. She calms us down, explains what's going on, answers all questions, and will offer what she would do if it were her furbaby, which we find very helpful. Sophie and Nicholas go every week for a bath next door at the Grooming Room and they LOVE going. The manager, Penny, is great, and they either see Aaron or Heather for their beautiful hairdos. Cannot recommend them highly enough. read more

West Frederick Veterinary Hospital - Sophie & Nicholas - Veterinarians Near Me - Frederick, Maryland

I moved to Frederick 5 years ago and wasn't a fan of the vet I first visited. I had moved across town when we got our puppy and decided to try West Frederick which was close by. I am soooo glad I did! They care about my pets as much as I do and I do not feel like I am being nickeled and dimed when something is wrong with them. I'm glad I found another vet I can put 100% trust in. read more

Top notch service. My 2 cats get super special care from the techs and the vets. Call backs are prompt. My one cat is allergic to stuff and on a special diet. They are great with stocking his food. They carry Royal Canin and Science Diet. I also had 2 dogs that went here and both got old and needed to go to sleep forever. The compassion shown was incredible. They even helped make cremation arrangements. I highly recommend this practice. read more

Our dog had a bloody ear tip and we went to get it looked at. The vet spent a lot of time with us. she gave us many treatment ideas and options and even told me what she would do if it was her dog and she did not say the most expensive treatment. Thank you. read more

Great Vet Clinic! I moved to MD 4 years ago and researched all the local vet clinics. I am so glad I picked this place. My dogs love the staff. Dr Hennings and Dr Krebs are our favorites. I always request them to see my dogs. The staff always remember my dogs and their names. Greets them as soon as we walk in. They make everyone feel comfortable. I would recommend this location to everyone. read more

Staff did not communicate when I picked up my previous prescription that I would need to schedule an appointment before I can pick up the next prescription. I'm getting ready to fly out of town for 2 weeks and getting everything in order thinking I could just pick up the script. Not the case. They won't provide her dasaquin until she comes in. My pet is a senior and I will not have any kind of shot administered without being able to monitor her for a few days. I completely understand that they need to see her but their lack of communication and organization has created a problem. Had I known I could have made plans in advance to take care of this without it being a problem. Looking for a new vet read more

My husband and I just recently adopted a dog about a month ago and our rescue required a vet visit no more than 10 days after our adoption date. We called West Frederick because we were in such close proximity to the office, but also because we heard great things about the staff and the facility. They were able to see our Toby about a week after we brought him home and were taking precautions due to COVID. A tech came out to help us with registration, took some info about potential concerns and then brought Toby in for his check up. Within a few minutes, we got a call from Dr. Hahn letting us know that she had to remove the sutures from his procedure despite our rescue informing us that they were to dissolve. We're glad they took care of that or it would've been super uncomfortable for the poor guy. They administered a few vaccines and sold us a few months worth of Heartguard and Nexguard. We were back about a month later and still no complaints! They sent our family a welcome card and contacted us via phone and email about Toby's upcoming appointments. We had a great experience with West Frederick and we'd recommend their office to our fellow pet parents. read more

I took my newly adopted cat for a check-up here based on the recommendation of a coworker. I have never owned a cat before so I wasn't sure what I needed to do for preventative care or even what questions to ask. I had never even taken him out in a carrier before. The entire staff was pleasant and efficient and handled my skittish cat very gently. We saw Dr. Hennings, who was pleasant and answered all of my questions. I took him back just recently to be micro-chipped. The appointment was quick and easy. It was only a tech visit and I had questions regarding sedatives for an upcoming long road trip. The front desk staff said they would check with the doctors and get back to me. I got a call from one of the vets within a few hours answering all of my questions. Overall, incredibly impressed with this office, from the vets to the front desk staff. read more

My review is based upon a situation that occurred when my g/f took our dog to get blood work for an appointment in the future for a spay. Earlier in the week the staff called me 2 times to get our pups records. I told this to my g/f and she shook her head. She stated they had this information already. The kick in the butt for me was "I " never called for this appt. it was my girlfriend. They hassled her me. So the day came to get blood work, our pup fasted overnight for her blood test. My gf goes to the appt and she is told the did not have records on the pup. We knew we needed to give them the rabies records but we had given them everything else in the past. They continued to bully my gf about the records. My gf saw them in the file and pointed it out to the staff. A very " pleasant" staff member said "well, they're not in the system." Wow, is that really our fault? They then proceeded to tell her that they would not do our dog's spay due to the fact that a non-licensed veterinary worker gave the pup her shots. Well, my friends, my gf has been a RN for close to 25 years and holds a Master's degree. While in school for nursing, earlier in her career she worked as a vet tech for 2 years. I believe she is more than qualified to give our dogs shots. Evidently this office thinks the worst of people. No consideration at all. They've told me that with all of her experience she's not qualified to give our dog a shot. Really? I do trust her more then most, especially seeing how incompetent the staff was with the phone calls, our pups file and the fact that on my other dog, the vet wanted to give him a total of 6 distemper shots. That's unheard of. We researched and spoke to other professionals and never heard of such a thing. We agreed to let the vet give him the first, my gf did the rest. We went in for a check up and allowed the vet to talk us into the 5th but we voiced our concern. We were taken back that the vet asked us to come back in a month and get one more. Wow! Now here's the kick in the pants: we gave most all of our shots to our first dog, we scheduled him for a neutering, not one thing said about this policy. So am I to think that there is malpractice on my first dog? What could happen to him in the future? Why wasn't the staff upfront with us and cognizant of her records? They had then the whole time. Why did a vet not review our pups chart before we schedule and then arrived for an appointment? I called in to speak to the office manager Barb about this situation. She was rude, did not answer my questions and would continually speak over top of me. I asked a question specifically to her and she answered with another answer totally unrelated to what I was asking about. She wanted to get me off the phone so fast that she didn't even bother to listen to me. She was also very quick to state there were other vets out there.???? Really, you don't want to fix the problem you just decide that me and my gf's dogs are not worthy of your business? Well you did lose our dogs and our business. We will not suggest or use your services in the future if this is how you treat your customers. I would like for anyone that reads this to pass this onto friends and family. Maybe you know someone who breeds dogs and gives them shits themselves. Maybe it's your pup. Maybe it's your time . Whatever it is do not use this business or these vets! It seems the will blacklist you and hold a grudge against you if you do not allow them to make money from you. Most people know they can go to Tractor Supply and pick up the meds needed for your dog. They even have clinics so your pet can get vaccinated at a discount price. Had the staff been nice and welcoming we would not have left but the way they treated my gf and our pup I have no other recourse than to leave that office behind and I had to tell this story! read more

We have been going to see Dr. Saylor and all the wonderful staff at West Frederick Veterinary Hospital for well over 10years. They are 100% knowledgeable, friendly and dependable. Prices are competitive with all the other local Vets in the area. We especially love how they treat out 3 chocolate labs, they love going into see everyone there. We would recommend them to everyone we know. read more

I have been using the vets at West Frederick Vet for 25 years. They provide exceptional and caring service, particularly if your pet is aging or has a chronic illness. Available, responsive and caring, I always get a follow-up call. I recommend them without reservation! read more