They always have exactly what I'm looking for, even things that I can't find anywhere else. Their prices are fair and the quality of the items for sale is excellent. They are very knowledgeable about their products and are able to answer any and all questions. read more

Great team best prices in the Alsip area you can't beat it. I come here for all my needs

Smoke City if absolutely incredible. Everyone that works is so kind and helpful. The owner is wonderful. This is the only smoke shop I will ever go to. That being said in regards to what John S. Review said right below this one: I was there for the whole thing. This man is a wackjob and screamed derogatory names at the employee over and over alternating between multiple different slurs i don't think yelp will let me type.He tried to return something from over a month ago. Then threw a huge temper tantrum. It was hard to watch... people don't act like that. Do better John s. read more

Amazing smoke products! definitely good customer service. I love the hookah section items.

This dump will not give a refund even with the receipt. Avoid at all costs!! Very rude employee working the day I was there. I said I would call the police. He said go ahead , I have something for them. Guys a jerk read more

I am the "Cigar Guy'" for our annual Tin Cup golf outing. I came to Smoke City with quite an extensive list of good cigars for the golf course. Mary was extremely knowledgeable about cigars and was extremely helpful! When you find a good place with friendly service why go anywhere else? I highly recommend going to Smoke City in Alsip!! read more

EXTREMELY POOR CUSTOMER SERVICE Bought a vape here, did not work.... brought it back not to get my money but to get a vape that worked. The guy behind the counter laughed and said yeah these don't work well, but we don't take them back. Not only do they knowing sell defective items, but won't take them back. All I wanted was a vape that worked, no way I would spend another dime in a place that sells shoddy items. read more

This is my go to place for my son's Black and Mild Wine. They are always so helpful and willing to go the extra mile. I used to drive to Indiana because of the taxes but they are less expensive and customer service is the best. I always call ahead to ensure they have them in stock. They even told me to call a couple days ahead and they would have them for me. I don't smoke but would recommend this place. Every time I walk out they always say grab you something to drink on your way out. This is how you keep customers!!! read more

This is the place to come! My vape stopped working so, I stopped in to see why? Turns out it was a bad coil...they fixed it and didn't charge me for the coil Now that's excellent customer service! I've been to many shops and this by far is the best! Thank you Smoke City, so appreciated! I won't be going anywhere else! read more

I came here to purchase a vape. The man in the front was really courteous and never once made me feel uncomfortable. He looks for the best interest of the customer and not the employer. Then a man with light blue eyes looked out for me by recommending me a battery with the vape I would've bought for the same price. Really kind customer service. read more

young kids running store today were hanging out In parking lot, came in rude. annoyed, i asked about products, and could not answer any questions about vapes. So very condescending will not return read more

Great place. First time there was having issues with my vape not staying on. The guy fixed it added a new part (no charge). We being going back. Very friendly huge selection read more

Everyone there was very nice and treated me very well. Also, they were following COVID-19 safety guidelines. Overall great service and would recommend to slide through smoke City. read more

Best selection and variety. Phenomenal customer service. When they don't have something in stock, they order it right away. They are also very knowledgeable about wide variety of vape pens. read more

Stopped in to pick up Drum loose tobacco and I was greeted right away and the owner knew it was for my brother (his only customer that buys that brand). Really clean store and made to feel very welcome. Lots of fun things and especially happy to find my favorite incense stocked (nag champa). Visit this cool store, you won't be sorry. read more

Fridley and knowledgeable staff and the owner is so nice and fair to all his customers . I went there once and now I am there all the time they got my business . Best place to get your tobacco and vapes and they have a great selection for hoka tobacco and cigar and excellent prices. read more

In here probably once a week picking up incense or pods for my vape, which they are the only vendor I've found that has them. The guys in there are super friendly and very helpful. read more

I've had the worst experiences with the people who run this place. One man (who I assume owns the place) put a boot on my car and charged me 200 dollars to take it off all because I parked there and walked 10 steps over to get an iced coffee from Dunkin' Donuts. I would've parked at Dunkin' Donuts but a truck was blocking the parking lot. The man did not care and demanded 200 dollars. Then I went here after purchasing a slider for a water pipe. The slider was not the right size so I wanted to return the 15 dollar slider and buy a 5 dollar one that was the right size. The jerk behind the counter only let me exchange it so I lost 10 dollars for no reason. This place is run by greedy people who don't care about your service. read more

Nice walk in cigar humidor. Clean shop. Friendly employees. I was happy to find a place with a good selection of cigars in my area. Their prices are good too. read more

The greatest selection of vapor mods and E juice liquids in the south suburbs and the right knowledge from the Vape technicians in store without the hassle of stopping at a Vape shop where you can't leave unless you've sat with someone for an hour explaining on their methods. I was extremely comfortable and satisfied with the service. This is my go to Vape shop and I think many others would agree. read more