UPDATE: 12/12/2024 - Excitement customer service did an EXCELLENT job resolving the issue. Puffco…read moredid not respond in their own window of service, and Excitement offered to replace the product and even verified that it was working/charging so I just dropped it off and headed on my way. I am upgrading this to a 4 star review. I am taking a star off only because they need a better agreement with Puffco. I understand that the restrictions were caused by Puffco policies and they may be protecting themselves against bad actors, but when you end up with honest people paying in time and frustration that's not a real solution either. Backround: I was sold a Puffco that had a defective vaporizer - it wouldn't charge. I promptly brought it back the next day - item had never been used. Was told that the policy for the product was everything had to be done by the manufacturer. No offer to make it right - and simply exchange the item. Basic inspection would have shown that this had never been used. Plenty of excuses were given - but no actual customer service or responsibility taken - it was all someone else's fault. The point of using brick and mortar is for convenience and making returns easier. The product would not charge. This was demonstrable in less than a minute, but I apparently had to send a video to the manufacturer for them to pay attention and I still haven't heard back from them.

This business sold me a new and defective product and would not accept the return just a few days…read morelater. Any retailer would accept such a return. Not these greedy scumbags. AVOID! They'll sell you low quality products and keep your money when the products fail. Who runs a business that way? These shady people do. Just look at the place and form your own conclusion. Scum.

Clean, well organized store with friendly and knowledgeable proprietors. I'm a kratom user. I…read moretravel nationally and have been to dozens and dozens of smoke shops to purchase kratom. Bar none, these guys have the best selection of kratom extracts I've seen anywhere. If you have used kratom, you know that the flavor is somewhat offputting. They carry a butterscotch that is very good, as well as berry, coffee, mint, and others. Nothing bad to say about this shop.

Best Vape shop around!!!!!!! The owners/ workers are super friendly and knowledgeable :) love to go…read moreto this place!! Would 10/10 recommend variety of products and great vibe

I love this place , the employees are always friendly, and professional. Theres an employee there…read morein the evening when I go there around 8-9 pm I forgot her name but she is great . She always has a great personality, always very informative. I recommend this place

I went there. The staff was really helpful helping me select from the glass that I wanted. They…read morehave a pretty good selection for vapes quality service quality place. Looking forward to giving them my business again.

Sent my parents in because my dad was having foot pain so I told him to just ask for an indica…read moredelta 9 gummy of about 10mg dose. These people conned my parents into buying $80 of synthetic delta 8 bs on TWO PACKS and they never even got what they went there for because the people behind the counter refused to let them buy it and kept convincing them to buy other stuff. I used to go here and will never return knowing they only treat their customers as cash machines.

Hi! This Vape Shop is one of my favorite places! It is…read morealways fully stocked! I was in a rush a few weeks ago; when my pod for my Novo 4 completely broke into 2! I went into full panic mode! I ran into Sessions and asked if they had any replacement pods or a pod! They were completely out; but they helped me out... There was an open package of pods; and he gave them to me for free! Now, mind you, I had just bought coils for the pods earlier in the day! The employees of this vape shop go above and beyond! I highly recommend stopping into this Vape shop if you vape! Close to Villanova University, Rosemont College, Bryn Mawr College... With other schools in driving minutes!

Great selection for regular restocking, they were personal enthusiasts who worked with me and heard…read moremy criticisms of previous vapes to find the perfect fit for me. HIGHLY recommend stopping by if you ever get the chance

I've been in 5 times now and only had one bad experience with a kid who wasn't helpful and couldn't…read moreanswer any questions about vapes (electronic cigarettes) Something he should probably know. Every other time I've been in the staff is VERY friendly and helpful. Always willing to help with any questions and also give great advice! It's nice to have a tobacco shop so close to home!! Thanks guys!!

Great selection. Knowledgeable of new medical cannabis products in PA and have great accompanying…read moredevices or all levels of tech. Great prices and they let me make sure they fit my cartridge. No fear about returns. The also have the Lucy Breakers. Lots of flavors. I love those. Friendly, clean, and inviting

Fantastic shop with great people. I am disabled so their delivery service is invaluable to me. They…read morehave everything I need and can typically get it to me same day. The staff is also very friendly and will work with you. I love these people. This is by far the best smoke shop I have ever been to, hands down, nothing in philly even comes close to this as far as pricing and good honest business practices. Thank you. You have a very loyal customer on your hands.

This store has everything and the owners and staff are so nice! Always willing to give advice and…read moreanswer your questions! My #1 store for vaping!!!

Amazing shop with an amazing collection of disposable vapes, pods, vape juices, etc at good prices…read more People who work there greet and treat you like family. Repeat customer. Best shop in Downingtown area.

Such an amazingly cute vape shop, and so crystal clean which is amazing and unheard of, they…read moredefinitely take pride in their appearance inside and out of the shop, which says a lot about the owner and the staff. Unfortunately i have only tried several kinds of the vapes or vape juice but they are all excellent. Great pricing!!

Very nice place. Staff was extremely nice and very helpful. Stopped here while in town. I…read moredefinitely will be back