i used to love this store for the service as well as the product, i only shop for vapes. the most…read morerecent visits tho, i've had a lot of issues. i bought a defective vape, an employee tried it n agreed that it was disgusting, no issue replacing it but the replacement was the same. i couldn't go back so i contacted them and she told me to come back to get a new one as long as it is defected like i say. changed it out again, finally no problem with the vape. i apologized for being a pain but i feel if i'm paying for something then it should be close to perfect. i go back today to see the same two ladies from the previous issue. looking to get a new one, before i completed the purchase i made sure that if it was defective there would be no issue with me getting a replacement. and of course it was. the button on the bottom was stuck n could only turn on in pulse mode, the hit was very weak and it had little to no flavor. but instead of giving me a replacement the older lady denied me of the flavor i paid for, told me i would have to try a new flavor. no why would i get something that i don't want with MY money?? she started going back and forth with me about it. then she told me that if it didn't taste bad to the other girl that i couldn't get it replaced. the younger girl said it tasted fine. so i hit again n said no its nasty, i even took a big hit to show how little smoke comes out and as someone who has gotten this flavor ONLY for two years, im sure i'm the only person who would know how its supposed to taste. as i'm starting to get irritated she's still going back and forth with me and told me that the four other people who get the same as me never have an issue and that if i wanted the same flavor i would have to pay for it. so i politely asked for my refund cause this has gone on for too long and i hate to be a difficult customer. i paid with card but she gave me cash (didn't give me the "card fee") and i left. i understand following rules and doing your job but if i was trying to scam for a vape of all things, why would i "lie" n say a "good vape" is nasty. that jus doesn't make sense. wasted my whole lunch break trying to get a vape and ended up not even leaving with one. shame what people do to a customer that literally comes every week to spend their money.

I liked this place for quite some time. Now I am so frustrated with it i will not be returning. I…read moregot the same three items on three separate occasions. The price was slightly different from the first to the second. Just a dollar and some change. On the third the price wnt up 12 dollars. I was told the "deal" didn't apply to this particular item. When it had just the day before, twice. Needless to say depending on who you have cashing you out is what kind of a price you have when it is said and done. Very unprofessional when I asked what had changed. "I was told this" was about the best explanation I got in return. Frustrated is an understatement. Negative 5 stars. Lost this customer for sure.

Best humidor in Central Texas! Great customer service and very friendly staff that will help you…read morewith anything you need

Great aroma, coffee beans and cigar/pipe tobacco, doesn't get better than that. Great cigar…read moreselection and was assisted by a very nice and helpful young lady. Will definitely be going back.

The service is exceptional. The prices are unmatched. The selection is incredible. They know my…read morepreferences and honestly want to help. I wish everywhere I went treated me as well!

Walked in and the employees were kind and welcoming to help I had a lot of questions on an item…read morethat I wanted to buy ,everything was clean nice good atmosphere good vibes

e extremely grateful for your excellent service. We recommend visiting your store to experience the…read moreunique and distinctive perfumes

From the owner: Smoke shop - disposable vape - cigarettes - cigar's - Tobacco - WRAPS CBD - kratom - delta 8-…read morejuice-mods-pods- All accessories! Good deals! Separate department for a famous brands of perfume from Dubai and different countries.

Service is great selection is even better! The store is clean and the staff is very knowledgeable…read moreand friendly.

Matt knew what he was talking about & was extremely insightful. Definitely would recommend coming…read moreto this smoke shop for anything. I will be returning !!!

Rita was the best! She walked me through all the products and gave her own suggestions that really…read morehelped me out. 10/10 recommend this place. Great products, exemplary hospitable service, and a great atmosphere. I'll be back. Thanks again Rita you're awesome!

Love the store and the products they carry way better than any other store here in Waco, but y'all…read morehave got to open at 8:00 in the morning. There's some of us that work out of town and we can't get back to your store by 10:00 at night.... So opening at 10:00 a.m. kind of screws a lot of your clientele that work in the morning time some of us can't leave job sites to go to the smoke shop, so if you would like to boost more cells I would open at 8:00 in the morning at least

This one in particular has a terrible selection and everything is over priced, every time I've come…read morehere the employees have always been rude and impatient. Nothing is priced because they pick and choose who they are selling to. Deserves 0 stars because this place sucks

my hash hole pre roll came undone and had no hash in it . the dailygrams brand kiwi kush hash holes…read moreindica

Have been coming to this location since they first opened, they never disappoint! Great selection…read moreand best pricing by far in waco.

deleted my review and posting a new one. I bought a vape yesterday before work and it tasted…read moreslightly burnt, but since it was a new flavor i didn't know if it was the taste or a defective vape. the vape kept hitting on its own afterwards and the taste kept getting worse. Today i called to see if i can get it replaced or AT MINIMUM get a sale but nothing happened. I asked if I can get a 10% discount for leaving a review and I was accused of being the dude that kept leaving reviews and deleting them when i was the only person who left a review AND KEPT IT on this page till now.