Total rip-off joint. Surprisingly they are not accredited by the Better Business Bureau so when they take your money and never send you your product, and do not respond to emails or phone calls, wel then you have no one to blame but your dumb self for doing business with these jerks. And I paid for "Expedited" delivery! After several weeks of waiting I went online to Solopipe and got delivery in 4 days from them. But at least they are still flooding my email with their spam Smoke Shop ads. read more

I ordered the Honey bucket with swing arm with male attachment. What I receive is the unit with the female attachment which will not fit my rig. I start a return but was charged for shipping back to Smoke Cartel. The error was not mine, the software stated the product would work with the items in my cart, it did not and SC refused to acknowledge the mistake. The products are great quality but I also need customer service to be on point which it is not. I'm done with your company, terrible customer service. read more

I ordered some glass adapters from their online shop & got it as expected - expedited shipping and all. All was good so I decided to order some higher priced items. I put in two separate orders that were suppose to arrive in 5 days, guaranteed. It has been over a week now and I just received an email stating that one order has shipped. The other one states: "We have Received Your Order. Your order has been processed by our system and is awaiting fulfillment." I wouldn't have a problem if I could get a hold of them directly & easily! Their phone is disconnected and have yet to get a response on any social media. Will update here after someone gets back to me. read more

I should have read the reviews here first!!! I received a malfunctioning Honey Stick "aerobee" which in all honesty is not smoke cartels fault. (but please read on) The battery will only function when plugged in & It never charges. What is their fault is the now 2 weeks that they have spent after I sent them a video of the battery malfunctioning. When I inquire about what is going on I originally got "This is still being reviewed by the product team." I have demonstrated the item is defective and just want to get a correctly functioning one. How long does it take to "review" a 15 second video? Simple math seems to suggest about 15 seconds. The most frustrating part of this is if/when they exchange the battery they are surely going to get a credit either from the distributor or the manufacturer. So why not just make it as easy and convenient as possible the customer? A pleasant easy exchange would certainty go a long way for getting repeat business. It's now been several days since my last emails and text to them, and they are no longer responding back. Real "stand up" folks. I suggest you deal with anyone other than the ripoff cartel read more

So I stepped in to buy my daughter a bong for her birthday. The young lady never looked up to acknowledge me, even though I spoke as I walked in. Walked around the store and even at one point I just stood there waiting for her to engage with me, another guy walked in( caucasian) she spoke to him and helped him. I'm disappointed, the set up is exquisite would have loved to actually bought my daughter bong from there. But , customer service is EVERYTHING TO ME. I know nothing about this stuff, so I really needed help to know what would be best for her. read more

Don't waste your time ordering from these people Their customer service is horrible once you order you can't even get in touch with anybody And on top of that day or false advertising on their website stating most orders get shipped same day if ordered before 10:00 a.m. this is beyond false it's 2 Days still haven't had my order ship And they make it a pain in the ass to cancel the orderBuy their shitty customer service read more

I've gone to Smoke Cartel's store front many, many times. Twice, I have come in the past month and on the door is a handwritten sign stating the person in the store went out to "grab a bite to eat" with the open sign still clear and visible to see. I do not live close to Smoke Cartel but it is the closest smoke shop to me, it's a very big inconvenience when I make the trip over here during open business hours just to find out the person in the store stepped out for a half hour? Talk about a disappointment. read more

Long story short there is no one ever available to answer the phones they do not have voicemail set up they do not respond to your email till a week later if you buy their protection plan they tell you get 50% of it towards another product however you have to get the same product at the same price you do not get to pick out something cheaper. When you do get to speak to people on the phone it's because they called you after posting on their Twitter account. When I asked them why they weren't answering the phones they said it's because they were relocating. Do not buy from this company and the protection plan is a scam worst customer experience I've ever had in my life! When they did respond on Twitter they asked for my order number publicly I've also attached photos of the crazy conversation that they had with me on Twitter not good customer service at all. Over $80 down the drain read more

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Very happy with my purchase!!! Ordering was simple, pricing was on point & shipping/delivery was quick!! Will definitely be back!

Terrible service and so-so quality for huge prices! Tey DHGATE.COM They are so much easier to deal with, some itwms are 10x cheaper and they honor what they say. I ordered 6 items and wanted to return 2 and even though I soent days sending photos and back and forths to do the return. Also after recieving a piece of paper stating I can return and it saying that on theur site they lady informed me I was hooped. GO SOMEWHERE ELSE!!!!!Terrible service and so-so quality for huge prices! Tey DHGATE.COM They are so much easier to deal with, some itwms are 10x cheaper and they honor what they say. I ordered 6 items and wanted to return 2 and even though I soent days sending photos and back and forths to do the return. Also after recieving a piece of paper stating I can return and it saying that on theur site they lady informed me I was hooped. GO SOMEWHERE ELSE!!!!! read more

All items in my order said "in stock" 4 business days later my order still hasn't shipped. They seemed happy and eager to cancel my order when I complained. Do not buy from if you expect fast shipping. read more

I've only ordered online, but I assume the shop is equally thrilling in person. This is as long as my reviews get. Cordially, Ron Swanson, Jr. read more

Super Duper customer service I cannot wait to get my glass. The group was excellent in helping me change my order . Very service positive folks! read more

Originally was put off because my first online order was cancelled due to being out of stock even though I was able to put order through...... I thought to myself..."Here I go again with crappy business practices".. WELL.. I was wrong.. The Smoke Cartel staff was professional and worked with me and I found a replacement to my original order. I can actually say that my second choice is a lot better than my first choice. The pipe is very impressive. I received it in a timely manner and packaging was well done. The quality of the pipe is impressive. The information on the site where I ordered the pipe was well put together. They even had a vid to show how the pipe performed. I am a happy camper.... read more

Great spot and really nice pieces. They have all kinds of great art work (glass). The prices are really great too! Thanks a lot!

I've never actually been to the shop in Savannah, but I absolutely love the online shop. They have great customer service and is there to help you with any questions that you have. Free shipping on all items is also a bonus because no one likes shipping (at least I don't). Definetely reccomend ordering from these guys for your next smoking needs :) read more

I ordered on Friday morning of 29 January 2021, when I placed the order it said an estimated delivery on Monday, 01 February 2021. I never received a tracking number until Monday the day of the delivery was to be made. I called Smoke Cartel several times left several messages and emails. The updated dat of the estimated delivery is Tuesday, 02 February 2021. I have yet to receive my package on Tuesday. I called FedEx, they told me that the package has not need received from the merchant. So you have not mailed me my product. You don't return customers calls. I will be going to BBB as well as leaving a review everywhere. read more

I'm so glad I found SC! Head shops are becoming outrageously expensive, but of course I still want great quality. I've purchased multiple products and if I have any questions you can instantly live chat or text! read more

Best head shop in Savnnah by far. No comparison. You won't be disappointed. I bought got several items all the glass is super nice, and they were very knowledgeable about the vape pens and directed me to the perfect one. But I'm super in love with my propeller per rig it gets lots of complements. read more

Customer service is a joke! Tried to call several times and only got a voicemail. Maybe they're spending too much time using their products instead of trying to sell them. Don't waste your time. read more

Smoke Cartel is one of the best companies to purchase smoker products. They stand behind their product, have Glass Gard protection. Ships very fast, packaged so well it could never break in shipping. I will have to review their line of products. The selection is huge. Their customer service is great they keep you informed on your order right until you receive it. They offer Sezzle payment plan, you have 2 months to pay at 2 week intervals. read more

Purchased a few items online. There was a shipping delay that frustrated me. I was given bonus reward points. Would have preferred a discount off my original order seeing I don't use these products that often. But the customer service agent did what he could and seemed nice. read more

I am so impressed by the customer service, quality products and affordability.

They don't respond to messages when using their online contact form. After several attempts to return something I had to call and that's when I was told they only respond to emails. And their "Refund/Return policy" is merely a return policy. I was told to send the item back for store credit. I don't want to give them my business again so why bother? ALSO, they charged $7 per item for shipping and put the tiny little items into one box and shipped it for $7. Evidently a refund on postage is out of the question. They told me to try to get it from USPS. Don't even bother with the Star Wars items. The quality is a joke and way over-priced. Bottom line is they have terrible customer service for the quality of items they are passing off. They must think they are the only online smoke shop around. read more

Receive item in the mail. Its wet. Like soaked. Ehh Ill wash and let it go. Then I notify company that there were issue with the items I paid for. The CEO literally said: If its opened we can't take it back. Attn all customers: How do you know if its broken if you don't open it? Que music: Wah wah Wahhhhhhhhhhh Im embarrassed to have even considered these communists. read more

I never been to the store itself but I order online all the time great prices prompt delivery never really had a complaint And they have a huge selection I highly recommend everybody check this place out read more

Since living in Savannah, Smoke Cartel has been and will continue to be my go to spot for glass pieces. Upon entering, it's super clean and sterile seeming until met with the warm welcome and educating advice the knowledgable staff has to offer. Prices are on point and the selection is unbeatable. As always, I look forward to going back. read more

I've ordered from them twice, and shipment always exceeded my expectations! Customer Svc is great. I'm definitely ordering from them again. This time I got the Natural Guy Bubbler. New to vaping so this lil guy fit perfectly in my hand while I heated up the quartz banger. It came with a glass nail and dome. Very sturdy, pulls great great price! Ok I guess you can only leave one review- so I have to add that I purchased the ELEV8 2mm quartz banger to go with my rig, and it is a great addition! It heats up fast and maintains heat, the wax hit is flavorful, it is sturdily built and easy to clean. read more

Been a loyal customer, but these people ripped me off, big time. Received an item that had no true tight connection, from the bowl part, and body. I know this, because I simply blew into it, put my hand over the top of the bowl, andheard hissing, anyway Agreed to accept a refund, under the condition it was unused. Took pictures and returned unused. Duh. Common sense to never use a pipe expecting a refund. NEVER USED!. After wasting all my bubble wrap, and a half a roll of packing tape, to ensure it reached them unscathed. Long story short, I was accused by their customer service, of having used it, NO REFUND. Frauds and bold faced liars. read more

Awesome customer service. GlassGuard is the Best thing ever! Who doesn't break glass pieces!?! Love them plus easy to reach on FB Messenger. read more

This place is a absolute dream, they have EVERYTHING and then some, to all the old school heads, check this place out you will not be disappointed, Brooklyn needs Smoke Cartel bad, let me see what I can do on my end to facilitate that. until then I will continue to enjoy the HUGE savings on each purchase. Its been a very long time since I've felt good about any purchases, that feeling of dread ended when I received my 1st order from Smoke Cartel read more

This is my first time purchasing from them so this could be a slew of uncommon mistakes but it was not handled well so I felt the need to write a review. I ordered a 10 dollar bowl piece. no big deal. an hour after the order was placed I receive an email saying that they are moving warehouses and will not be able to send out the order in a timely fashion. ok... id like to know that before I order. so from the start I don't like this company. a week later I check on the order and It still says processing. I send a message to smoke cartel and literally 30 minutes later I receive another email saying that my package was just sent out. my question is how long would "processing' have taken if I hadn't reached out to them? if they had the power to send it out that quickly why did they wait so long? anyway... all of these things so far are understandable, things happen. what bothers me is the way they respond to me telling them the item was marked delivered but I don't have it. this text is copied from my messages with smoke cartel: "In this case, it is best to contact USPS to find out more about the package. Please call USPS directly at 1-800-222-1811. Again, we are sorry we can't do anything more for you in this situation. Once the package leaves our hands and enters those of the shipping company, we lose all control over what happens next." This was from the first message. they basically told me if I don't find it, it sucks to suck. if that's not bad enough - especially over a ten dollar item, the next thing they message me is that I should give them an address that is more secure... as a millennial I basically exclusively order online. my location is secure. As of now they want me to file a claim with usps. which takes ages! id like to add as a last note that aside from these issues theres an underlying feeling of lack of trust. maybe its just because I'm mad at the moment. you tell me. text is copied from my messages with smoke cartel: "Please be advised that we can only offer this replacement as a one time courtesy, so please take any necessary precautions to make sure there is a safe and secure place that your package can be delivered or picked up." P.s. because the pasted text is taken out of context I want to make it clear that they can only offer a one time replacement after I file a claim with usps. As in, the next time I file a package lost with usps it wont matter to them. I'm almost not surprised though. they are just an online smoke shop and I should have expected customer service like only smoke shops can offer :) bye smoke cartel. P.p.s. writing this review was not even worth the 10 dollars. read more

After CC Smoke in Cathedral City Ca sold me a defective Snoop Dog vaporizer and then refusing to give my money back I started to look around at several shops in the Palm Springs area. 99% of them were non descriptive strip mall shithole closets located in the shadiest areas. And like CC Smoke the staff are always rude, pushy and really have no clue as to how anything really works. So I've been using a small vapor pen and a pipe someone left at my place over 30 yrs ago. I don't really like shopping online because I like to feel what I'm buying. But the Smoke Cartel website is different. I am impressed with the amount of information, the occasional video and the reviews. Before being disabled I worked in retail visual merchandising better known as display. At age 56 I have worked in retail more than 3/4 of my life. The Smoke Cartel shop is the type of shop I love working in, although I would love to make it even better lol. Everything is clearly displayed nice neat and clean. If they were ever to franchise I would see one of their shops on our main drag Palm Canyon Blvd. read more

Piece broke in shipment and I emailed them 3 times with no response. I commented on facebook and I immediately received a response with a number to get in touch with. Within 10 minutes the issue was resolved with a replacement on the way. Seriously awesome! read more

Really nice pieces. They have all kinds of great art work (glass). The prices are really great too!

Great company, fast shipping, and awesome customer service. Pretty good selection and offer sezzle payments which is nice. Overall good experience and rewards program. read more

Unfortunately my rating has to go down as they had promised product would be ready by Tuesday, then they told us moving reasons (which is understandable) but preparations should have been made before the actual move. It has been 5 days and they havent even been packed. First ordered March 2nd it is the 7th and orders are still processing. A 20% and a grinder is not enough compensation when my brother cant get his birthday present on time and I have a bad experience for the first time with a comoany I got recommended for their services. read more

Good quality products at reasonable prices, and I received my order within just a few days!

price guarantee at SmokeCartel is a NONO! for those non brand bongs, that's not price match at all! 1. a "twincycler' you selling at 139 USD(https://www.smokecartel.com/products/the-twincycler-double-chambered-dual-recycler); SmokeWeapon is selling at 64(https://smokeweapon.com/product/triple-chambers-recycler-with-inline-perc/) 2."a typhoon" you selling at 159 USD(https://www.smokecartel.com/products/the-typhoon-spiral-coil-recycler-rig), SmokeWeapon does it at 67 USD(https://smokeweapon.com/product/mountain-road-inline-perc-recycler/) .Tho you gusy has good service, products are always overprices. kinda disappointed :( read more

do not trust these guys....good reviews are probably fake . horrible customer service, they lie about shipping times, bait and hook you and they send the product even after you tell them to cancel it. took 7 days just to process my order......horrible . good reviews are fake! please join me in reporting to the bbb read more