I have used this store for at least a year now without any issues. Yesterday I purchased a…read moredisposable vape that needed to be tested in store (as all products do) and it was dead out of the box. After seeing the light turn on, the associate said it should hold a charge when we got back. It did not. I returned today to at least get a store credit, but the store owner does NOT do returns, exchanges, and NO STORE CREDIT. I will be taking my business elsewhere from now on, and I recommend you do too.

This review is for the Smoke City in Richmond Hill, GA (south of Savannah). They don't have a Yelp…read morepage or on Apple Maps so I'm leaving the review here. My husband and I have traveling jobs that has landed us in Richmond Hill, GA for 6 months. Our hometown is Anniston, Alabama. I have to say that throughout our travels, we've found the crew of Richmond Hill Smoke City to be the nicest, most welcoming and most informative bunch of employees we've encountered. They have become our go-to smoke shop since traveling here and we both highly recommend visiting the shop. A very special Thank You to David from Richmond Hill Smoke City. It didn't matter what he was doing, how busy he was, he would ALWAYS stop and help us with what we needed. He's just such a nice guy and we really appreciated him while shopping. Keep up the great customer service and great products that are reasonably priced! Thank you Smoke City for being our smoke shop while living in Richmond Hill temporarily.

This place is a very unique set up. The shop is mostly a lamp store that contains a cigar store…read more Kind of confusing when I first walked in. The cigar shop had a nice selection in their humidor of cigars at a good price. Enjoyed talking with the two owners of the shop.

owner is a super nice man, knows tobacco inside out. Store is very clean, well merchandised. from…read morepipe tobacco to cigars I highly recommend this store. i will be returning in the future.

Ms.kindal was so helpful and gave me the best service I could ask for. I will definitely be…read moreshopping here again 10/10.!!!!

From the owner: "Store Has best variety of Hookah's,Hookah Flavor's,Cigar’s,Cigarillo's,Disposables,Tobacco glass…read moreBongs ,Incense,Sprays,Candles,Vapes,E-juice,Ashtrays,Cigarettes,Vaporizers, Puffco ,Stundenglass,tobacco,Grinders,Scales,Lighters,torches"

I went looking for records, good solution of vintage used records mostly 70-80 rock and metal…read more Prices are decent but quality is questionable check the vinyl and condition before buying. Great staff!

From the owner: Local Smoke shop with hand picked items for your beginners to your seasoned enthusiast. read more

I was visiting and came here to get some cigars. I noticed quite a few had mold on the sticks, and…read morethe humidifier is set too high at 72% Mold occurs when too much moisture is in the humidor/room. This needs to be regulated and corrected immediately. Smoking a cigar with mold present is very dangerous and should be avoided. I am a certified Tobacconist and experienced smoker, BTW

On a snowy day came the urge to smoke a cigar. The ones I…read morebrought from home. Are done oh boy .... The craving and obsession kick in I waited to I couldn't anymore. And search when everyone was closed almost giving up I called and they had several options. Not what u wanted, but what I needed. Thanks good price...

So glad I went here to get my nose pierced! the shop on the side had so many cute stickers and…read morepins! 10/10 would recommend!

great customer service. Q deserves a f*cking raise! We walked and were properly introduced and…read moregreeted into the store and offered help and shred an amazing vibe and overall incredible experience !!!

Total rip-off joint. Surprisingly they are not accredited by the Better Business Bureau so when…read morethey take your money and never send you your product, and do not respond to emails or phone calls, wel then you have no one to blame but your dumb self for doing business with these jerks. And I paid for "Expedited" delivery! After several weeks of waiting I went online to Solopipe and got delivery in 4 days from them. But at least they are still flooding my email with their spam Smoke Shop ads.

I ordered the Honey bucket with swing arm with male attachment. What I receive is the unit with the…read morefemale attachment which will not fit my rig. I start a return but was charged for shipping back to Smoke Cartel. The error was not mine, the software stated the product would work with the items in my cart, it did not and SC refused to acknowledge the mistake. The products are great quality but I also need customer service to be on point which it is not. I'm done with your company, terrible customer service.