I live about an hour away and decided on a Saturday morning trip to Edwards…read more I thought I'd check it out buy a few things but the place was so welcoming I stayed for hours. Welcoming is an understatement, they made me feel part of the group, all were so helpful. It was hard to tell who worked there and those just hanging out. A bit old school which you don't see any more. Not old in the sense of anything other than fantastic customer service. I ended up looking at a few pipes, bought one with zero pressure. Got a chance to test drive the pipe and few tobaccos. I am very much today enjoying "Pride of Kings" and Stokkebye's Bullseye Flake. If you are near West Tampa or far for that matter, stop in. This is THE place for Cigars and Pipe related goods. This will become my Saturday morning drive.

Extremely unpleasant experience. Felt very unwelcome. Staff followed me step for step like I was…read morethere to rob them. Will NEVER return and spend my money at such a place. I will also pass along to my cigar friends to avoid this place.

Found what we were looking for easily and the guy behind the counter helped us when we had questionsread more

Worst place I've been to. Workers are scams, sell broken and expired items and don't try to fix it…read morewhen called out even if you haven't left the store. Would never go there if you don't want to hate your experience and get robbed

I walked in knowing what i wanted and knowing the price of my product. after going through a slim…read moreselection of a pretty common vape i was told the total would be $17 after a few texts to what i assume were managers and handed the cashier a 20. she proceeded to realize they don't have a cash register and told me the extra $3 was tax lol. wouldn't recommend for anyone who knows what their buying fs

Walked in not knowing what I was looking for, had a couple questions about local glass, as I was…read morelooking around I was asked what I was trying to buy when I said I was not sure I was asked to leave? Because I didn't know what I was buying? Embarrassment to the community. Would now waste your time here employees are a joke

These guys are the best! Everyone is so kind and they have a large variety, they are very helpful…read moreas well.

Best smoke shop in south Tampa! Great Customer service and knowledgeable staff! Will always keep…read morecoming back!

This is the cleanest shop I've seen. The prices are amazing and the customer service is…read moreoutstanding. Aj helped me out a few times here. The selection is huge! They've also got CBD items that are cheaper and better then most shops that I've seen. I highly highly recommend Best Smoke for any vape needs!!!

Terrible shop and prices, I don't suggest this store to anyone and have a better smoke shop with…read moreway better prices then this crap. They can't even keep their store updated with new stuff along with its way to small of a shop. Go to Kennedy or Gandy shop... if you want good product that's affordable go to the shops I named^^ Kennedy and Gandy. Have a blessed day buying up-charged iteams.

If you cannot find what you are looking for, you don't know what you are looking for…read more These folks are very knowledgeable, very friendly, and always ready to take care of you.

Great place to shop, the owners are so nice, service is excellent, large selection and prices are…read moregreat!

Amazing product knowledge and product. If you haven't tried the Kava and Kratom here you are…read moremissing out.

I love this place, Alyssa always takes care of me and accommodates to my pickiness. they have the…read morebest Kratom, Kava and a massive Vape selection so I always leave with a nice goodie bag! Highly recommend for all your smoke shop/kratom bar needs the pricing is great so you know it's going to be your new spot. I go multiple times a week, ask for Alyssa she always goes above and beyond!

You can tell a lot about a company by how they handle problems. I recently had a problem with an…read moreorder... my card was declined when it should not have been. I called Cigars Direct and spoke with Edwin. While on the phone he reconstructed my order, sent me the invoice, waited while I paid it and gave me a 15% discount on the order as well! In today's world where customer service is usually an unhelpful AI chat bot this personal touch was refreshing. I've used CigarsDirect for years and have always been happy with their product, prices, shipping and packaging. Now I have another reason to be happy with them... excellent customer service and problem resolution.

Ordered more than $6000 in cigars from them over 4 orders in two weeks... ALL handled great, fast…read moreand arrived in superb packaging which included nice store logo black bags... all boxes were sealed, and fresh. Ian in customer service was also Extremely helpful when I called with questions and readily available. I have tried other places (including Holts) but I find my experience with Cigars Direct (and their prices) to be by far the best.

I went in for a dab pen was sold something different and told it works the same. Dispensary said…read moredifferent and I called to see if I could return it. Kid said yes I drive back show up for him to say called the manager and they said no after I drove back. Then he wanted to fight with me because I told him he pushed a product that wasn't what I was asking for and refused to call the manager back to explain the situation and then said I'm not going to risk my job for your situation. Blonde hair black glasses and then kept talking over me every time I spoke and when I said how am I supposed to talk when you keep interrupting me and he said your rude and that he wasn't in the wrong. In my 22 years of customer service I have NEVER treated a customer like that when I was in the wrong. So now I have almost $50 of useless items I never needed. Don't give them your money it takes a lot for me to be upset enough that I review a place with a negative. but I'm going to let everyone know on every website I can how they treated me. dont tell a person to come back for a refund then say no when they get there!

Everyone that works at this location is friendly and willing to help when you're not exactly sure…read morewhat you're looking for. If you know what you're looking for they can help you even more. They have a lot of variety and again everybody is friendly that works there