This is our first time trying this place. We ordered delivery as we normally do with all restaurants in Elkins. We didn't get what we ordered.
Portions are extremely small does not like like the photos on their website. Brisket it's extremely dry not juicy at all. They have over cooked it or just sat there for too long?? The whole meal just tasted like it was drenched in propane? I have had bbq from all over the states. I understand there can be some propane but it shouldn't be drenched because that's all we tasted and doesn't taste like the normal hickory with crunchy fat and complex notes.
We ordered 3 meals, 2 brisket sandwiches with Cole slaw, baked beans, potato salad, and Mac and cheese but we only got Cole slaw. No baked beans or Mac and cheese. Beef Brisket looks like minced meat and some of it tasted like chicken, as I said it tasted super dry with little to no fat. And it is supposed to be a full pound as we paid for it but we only got 13-14oz which is not 16oz/lb. Mind you that weight is including the container.....so if you want to be technical the actual amount of brisket is less that 13-14oz. Cole slaw tasted just like peppered cabbage not creamy or sweet what so ever. I've never had a cole slaw this bad.
Aside for this their customer service needs a lot of work. After a few hours they finally responded to my wife's message on Facebook. They said and I quote "I was working how am I supposed to respond to you" see the screenshots. Isn't this part of your job? Is to answer customers? We have paid upfront lol Unbelievable! Then they go if you want them you have to come and pick them up next Friday. But we ordered today (11/18) and we have paid for a delivery fee. There is a reason why we can't come pick it up. My daughter has a lot of health issues and taking care of her is a full time job.
I grew up in Elkins so it's rather disappointing how people can treat other people like this. They accused of us of lying for a couple of sides missing and lives of the brisket. If we are going to lie a couple of free sides are not what we would be complaining about. And then goes on and lying about how we originally said 15oz but it's actually 13.95oz. The point was that it was not 16oz! Never have I ever in my entire life being treated and disrespected like this by any businesses.
https://m.facebook.com/story.php?story_fbid=pfbid0Chgb5Z4FohurXaq6f6bW5hna2pki9zZ72iCYD6FKVfbW8isCEETcRakvramRzCAcl&id=100006243041137&mibextid=0cALme
update: after leaving the review owner of the establishment posted personal information and encourage everyone to attack my wife and I. And then trying to bribe me to take the off the review. read more