This is for the location on fm 78 number 16 since they dont have a yelp account for that location. Went in to buy a downstem and got charged for 4. After looking at receipt in car I went back in immediately to let them know they charged me for 4. They refused to refund my money when they made a mistake and only offered store credit. MAKE SURE TO CHECK TO SEE IF THEY ARE CHARGING YOU RIGHT BEFORE COMPLETING PAYMENT read more

The women have nasty attitudes for some reason and treat you like an idiot despite asking legitimate questions. Never felt more uncomfortable. read more

So let me clarify this. You sell a defective product and claim that all sales are final. I think you misunderstand the meaning of "all sales final." If you sell something that works as it should, and it's not part of a "going out of business" sale, then final sales are understandable. However, simply stating that all sales are final without considering the quality of the product is not acceptable. I could probably get credit for this return, but it seems unfair to me.Remember, the principle goes both ways: all purchases are final too. What nerve! read more

Cool staff. Veterans welcome. A very large selection of products to choose from and a points/ rewards system. I get my pre-rolls here. They're number two on my list for pre-rolls here in San Antonio. read more

The absolute worst. I wanted a backup to something I already had and brought in the *exact pen* I wanted to get a similar replacement for. The salesman recommend a product, relying on his "highly educated" advice (as they tout on their front door) , I purchased the product only to go home and discover he sold me on a vape product that is not what I needed at all. When I went in for an exchange, the girl at the front basically told me "Well, he's new and didnt know. Too bad, so sad---you should have known better". She then went on to ask me how many years Ive been smoking and attempted to berate me for being silly enough to rely on the advice of their own staff. When I asked to speak with a manager, she called him on the phone and then she told me "He doesnt want to speak with you, he's busy. But you can come back at 3pm when he gets in"....while she still had him on the line. Real nice. Bottom line, terrible place, terrible customer service, and no, they are ABSOLUTELY NOT "highly educated". You cannot rely on any advice or recommendations they give-as they have no intentions of standing by their own words-and will try to ridicule you if you make the outrageous mistake of doing so. read more

Smokerz Paradize #1 - Tobacco Shops Near Me - San Antonio, Texas

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My wife and I have been coming to this location for a few months now and each time we feel more and more welcome. There's such a wide variety of products and the employees are very knowledgeable when asked about new items or even items we had never heard of before. They are what keep us coming back! read more

Rude staff do not even bother. No one is polite here and I wish I had gotten that woman's name.

We've been coming here for a few months now and they have a great selection of CBD products. I'm horrible with names but I think his name is Phil is very knowledgeable about the products and helps you find the right ones for you. read more

I normally never leave reviews, but this girl needs recognition, yet I didn't get her name. She was the sweetest, and ever answered my question by showing me the differences on the boxes, but what makes her the best is when I finally got back to my car, I noticed I had OREO COOKIE from one of my twins, all over my cheek. This girl talked to me was as sweet as can be and didn't treat me like a weirdo for having Oreo all over my face. I had a good laugh. But at 5:55 on Tuesday August 27th, who ever was working the cigarette counter deserves a raise. Thank you! read more

One of the employees insisted I had to move my car, which had been parked near their store for over an hour, because she decided at 9:57 that she was going to put a cone that a piece of paper attached to it saying "Smokerz Paradize parking only" on the curb. I was in line at that time for another store a few doors down and said I would just be a few minutes and then I would be leaving. That wasn't good enough for her and she proceeded to ARGUE with me and told me I had to move my car. I will be filling a complaint with the building management as well. This harassment is unprofessional, and I will be letting people know to give this place a wide berth. I also want to add: I was not the only person she told to move cars. She had taken a picture of the 2 cars, including mine, and showed them to people in line to fine the owners and tell them to move. Pretty sure there is a Municipal city code that doesn't allow her to bar people from parking in a public parking spot. read more

This place will sell you crap Temu China glass and when it sucks they will not stand by what they sell ..At least that's what the manager for this store said. Even as a repeat customer...but not at this store. Horrible experience with this store and stuck with an overpriced glass paperweight. I have way cheaper and smaller glass pieces that work hell of a lot better than what you sold me. NEVER AGAIN!!! read more

OMG! Do not go there. Worst customer service ever. Took my vape in that I bought there. Didn't work. Tried to upsell me into new device for more money. Got upset when I wanted same devise...which he trashed even though they sell it. So I took my vape to Wise on I35 and all they did was turn it on. The guy at Paradise had turned my vape off!!!! Also, Wise had the same vape devise for 25% less. Same on their coils, juice and everything. When I told the guy at Paradise about the pricing he just looked at me and said, "they must be going broke" I wish the owner or manager would reach out. This place needs major customer service and technical training. Run, run and run away! read more

Smokers paradise on Callaghan rd.has the most awesome and helpful employees of all the smoke shops I've been to she was so delightful and pleasant ,i can say that our visit was definitely a great expirence and would recommend it hands down for all your smoking needs read more

The guy who was working Saturday night the dec 18. Wow what a shame I saw him arguing and raising his voice with a female customer who was just asking for help. read more

My husband and I would come here regularly to buy hemp products. There is a particular cashier that dresses unprofessionally and acts inappropriately for the last month or two. Today was my last straw when she wore a crop top and bent over, exposing her entire upper torso infront of my husband at the check out. The employee ruined the entire experience. 10/10 don't recommend. read more

Helpful staff, always friendly, based on the negative reviews I'm guessing those are just Karen's, been here plenty of times wirh zero issues or cause for concern. read more

I had a defective puff bar and they had me test it. They were able to hear it was getting a lot of air and not vaping. They swapped it out for me! They are a A++ service smoke shop! read more

I bought a battery that didn't work with my cart so I went to return or exchange it literally within the hour and they still wouldn't let me. The entire time I was shopping as the only people in the entire store we were still not even greeted. The employee just sat there no interest of helping me with my transaction read more

Horrible customer service. I went in there to buy a puff bar, I have tried them from friends before and really liked it and wanted to get one of my very own. Apparently they were supposed to tell me to try it there before I left the parking lot, BUT DID NOT. I tried it when I got home and it didn't work so I went back, the guy was very rude/blunt and told me that he couldn't give me a new one even though he was the SAME EMPLOYEE that FORGOT TO TELL ME IN THE FIRST PLACE. Then said I could purchase a new one again. Terrible service, other locations I never had a problem, but I will not be going back there again. read more

I had a very pleasant experience at this location. I called the location and spoke to Ann and asked her a few questions regarding Kratom. I told her it would be my first time trying it and asked for pricing. The 3 gram packages start at $15. She gave me a few suggestions. When I went to the store Ann was very welcoming and offered some other product suggestions for future reference. I definitely will come back! read more

So normally I come to this store before 6 and I normally deal with the guys who work in there and they are normally nice and courteous BUT not tonight i just walked out of there and if I didn't feel more insulted by the body language and mannerisms of the female that attended to me If I never met the manager before I would never be coming back in here read more

WARNING !!! DO NOT BUY ANYTHING FROM THIS PLACE. WASTE OF MONEY AND TIME. The staff (a male) that works at the location on 1-10 and De Zavala is the rudest and most unprofessional person that I have ever met. These products cost upwards of $75+. Once you purchase a product here you'll have to go somewhere else for replacement parts. If you buy a product here and the product ends up not working, if it is the wrong type of vape for you, or if you have any questions, this place will offer no refunds, solutions, or exchanges After what I guess was asking too many questions about my product and if he could help me figure out what was going on with the product that I just purchased, I was told to take my product and have a nice day. When I asked if he had a solution it was "I am not giving you a refund or replacing the product. You can leave now." I can now see by reading other reviews that I share the same opinions as others. FROM HERE. Guy was working on Sunday 3/20/2022. Girl who sold me the product was uneducated about the products in the store and really did not care either. WARNING !!! STAY AWAY read more

I called and asked a question. The guy answering the phone was quick to not want to listen or help and gave me a quick " yeah no " when I asked to talk to someone else because I didn't think he was really helping he said well we are just busy. Have been to this location , not good customer service. Not worth it. Wouldn't come. 1 Star cause can't give 0. read more

Terrible place. No one knowledgable. No returns even when it is their fault. Out 20 because of their mistake. even paid more money than that to them to get the right thing. read more

If I could give this store less than a star, I would. I have never left a negative rating before in my life, so for me to be doing this right now says enough. I'm a non-smoker, first off. I went into this store with some friends of mine. There were a couple of other people there as well. The geniuses who run this store have some of their more expensive pieces oriented in the middle of the store in a flimsy glass case. Well, to get to the point, some people were looking at some stuff on the glass cases on the sides, and I (trying to be courteous) moved out of their way and accidentally bumped into one of the flimsy glass cases full of their more expensive (and frankly weirdly shaped/looking) pieces. One of the pipes fell onto another pipe in the shape of an iguana and broke ONE of the iguana's fingers. The rude girl that was working in the store started getting mad and told me that I would have to pay for it. THERE IS NO POLICY STATING "you break it, you bought it" ANYWHERE IN THE STORE. However the rude lady kept nagging me to pay for it. I spoke to the, what I assume would be, owner and he told me he would speak to the store worker to ask her if what happened was really an accident and if he found out it was he would return my $120. He has since ignored all my calls and I'm stuck with the ugliest stupid looking pipe of all time. If you go to this store, be careful. read more

These people do not know what they are doing, liquids are all wrong, not labeled and the person behind the register has no idea what his products contain or are. Avoid this place, go to another shop at all costs, you've been warned read more

Not sure what happened to those other reviewers... I had a 5 star experience today with Jess (red head)! I had a billion questions about something very specific and not only was she knowledgeable she saved me money! I was going to visit a competitor but discover there's a Smokerz Paradise near my place!she was really helpful and friendly, her boss needs to give her a raise. I wish the security was a little better, I've heard of a few robberies lately that don't make me feel safe as a customer, or for the employees who work there :) read more

This place is always awesome. I come here about once a month and have never had a bad experience. Prices are a bit steep compared to other head shops I've been to but the staff is quite knowledgeable and the product variety is pretty good. read more

A week ago I was sold a battery for a cartridge, the dude who sold it to me said "if it doesn't work come back to exchange it" guessing that happens frequently. Well turns out it didn't work, so I came back the next day they didn't have anymore, come back a second time a week later still didn't have any, then I come back the THIRD time and still didn't have any, but had some of a different kind but cost more than what I bought. I explained to the girl at the cash register that this was my third time in, I'm trying to get a new battery that works because I was sold a non working one. So she calls the manger, well this is where they irritated me. He said I had to buy a new one, okay it is NOT my fault that your store sold me a BROKEN one, so you're expecting me to pay more money for your MISTAKE??? that is not okay. It is NOT my fault that I was given a broken one. That is not good customer service, you should be making up your mistake for giving YOUR CUSTOMER a broken battery and NOT making them pay more!!! read more

I would give this location zero stars if I could. I walked in 3 days ago and bought a whole new Vape. Yesterday, the lock on the bottom of my mod broke and I came in to have them fix it. The man working behind the counter told me I couldn't exchange the broken Mod, but he would try to unlock it with pliers. After scratching it and wasting 30 minutes of my time he just replaced the firing button. When I got home and tried it, it wouldn't fire. So I drove back up and he shrugged his shoulders and told me "sorry". After driving to the Thousand Oaks location within 5minutes my Mod was replaced and I was happy again. But the De Zavala location is a waste of time, energy and money. Find somewhere else to buy equipment and spend your money elsewhere. read more