I had a good experience. I learned what was available, all my questions were answered, & I got a…read morereally good deal. The owner was very nice. Also, their selection of bongs is super unique. Cool spot.

I love this place. The staff is already really friendly and ready to help. They have decent prices…read moreand pretty good deals often. They have a wide variety of everything.

Must go check MM out. Awesome place customer service was exceptional. Great selection of…read moremerchandise.

Great smoke shop! Super friendly nice people who own it. They have some nice things in here. Not…read morejust smoke items Although they have quite a variety of things. I've bought some pretty cool stuff here like a mini replica Back to the Future hover board and I found a Star trek Spock's "live long and prosper" hand symbol air freshener. They have some neat stuff, must check out. Did I Mention they have snacks!

Customer be aware! They do not stand behind their policies! "24 hour Exchange Policy"??? No way…read moreSeñor, they do NOT! They do not abide by their policies. Literally 4 min after the purchase and before leaving store premises. Just save a trip and gas to this store, go somewhere else. They are always out of vape coils and their selections on e-juice is a joke. Best luck finding what you need here. I have been a customer for about two years now and I think this was my last visit to a Vape City store.

Update 05-04-24: I received a response from Vape City to send an email to explain the negative…read moreexperience I had after purchasing an empty product. The owner and manager both went above and beyond to replace the faulty product I received. I truly appreciate both of their attention to this matter. ================================================== DO NOT SHOP HERE. Would give zero stars if I could. Terrible customer service. I used to shop here often but never again. I received an empty product before heading out of town but found that the product was empty after arriving in another city. I was told I could only exchange within 24 hours at the store in town. They were unwilling to compromise and give me a refund or even exchange for a similar product in the city I was visiting. They clearly don't care about their customers. I lost $75 on a product that was empty and could not use!

very helpful customer service (thank you Anna) very clean, just with they had more glass piecesread more

Great customer service!!!! Everyone is very helpful and knowledgeable of there items and they are…read morevery affordable

great prices on products & helpful employee. wide selection and they're always staying restocked on…read morethe favorites

Was on my way home and needed to get some rolling essentials. Walked in and this place was clean…read moreand open. The employee got me straight with a new product that I love and even sold me on a new epen. Great customer service and good clean environment. I will definitely be back soon.

Great customer service had what I needed......... Friendly .......................... Would…read moredefinitely recommend

The manager here is dope and knows all about this stuff 10 out of 10 would recommend going hereread more

Best shop ever. Need more photos…read more Photos and vids will bring more business here Very clean and good pricing

Poor customer service and sold me faulty products that they recommended. They would let me exchange…read moreor return and had horrible attitude.

First Joren & Tom are the ABSOLUTE BEST! These guys know their products and offered awesome…read morerecommendations; can't wait to try our treats. Their selection of products was nice, lots to choose from. The prices for their "top tier" products were reasonable, and they had a cool BOGO on snacks. Thanks guys, we'll definitely be back on our next visit to the city!

I just left Hazel sky and Adieus was amazing and explained everything to me. I will continue…read moreworking with them. Adieus has great customer service and very knowledgeable of all the products

Such a great experience the worker are so nice and helpful l will definitely be coming back soon…read morePatric help me out and was very insightful Thank you!

Patric is so nice and helpful great customer service and knowledgeable go support this amazing shop…read moreon Fredriscksburg.

I just left here and I will definitely be back. It's so hard to find a shop close by that carries 0…read morenicotine vapes in a decent flavor (not mint) but I lucked out today, while running errands. Not only did he have my favorite brand but one of my regular rotated flavors. I asked if he usually carried these and he said the magic phrase "Usually I do but I will make sure I have them in for you" You have a customer for life now. Thanks!

I NEVER DO REVIEWS!!…read more Walked in and spoke to Dustin (the owner). I'm new to Texas, and thought I would check out this cool smoke shop in Universal City. Customer service was amazing, attention and genuine care was also there. Dustin is clearly a very hospitable guy, he cares about his prices, and also his customers and business. It is obvious he is going far. Nicest dude I've met thus far. He hooked it up with a dab and j as well, not to mention his fair prices. I look forward to coming back when I'm on this side of town and so should you.