If you are going here to purchase cigars/wraps OPEN THEM UP IN THE STORE before you leave and make…read moresure they aren't stale!! I purchased a 5pack of cigar wraps for $9.99. I wasn't aware the store location is accustomed to selling stale products. I got all the way home opened the package to find that all five wraps were bone dry, just taking them out caused them to crack and they were full of slits and holes. Had this been a $1.50 2pack it would be no big deal but I paid $10.59 in total for a product I couldn't use. I was unaware of their no return/exchange policy. I went back to the long haired gentleman that sold me the wraps and he began to search through the box as if to feel for a fresh pack as well as check the date. While he's assisting me a dark haired pudgy young white woman with a headband comes from the back smiling stating, "we have a shitty policy unfortunately there is nothing we can do." Me not comprehending that these individuals expect me to just throw $10 away on something I can't use I ask for a number to corporate in which she told me to take it up with the cigar company. I demanded to speak with someone higher up in which she said she was the highest point of demand. Not only were the police called and she banned me from the store, (a store I have patronized for at least 5yrs) I ended up out of my money. I have contacted corporate on the matter because the way the situation was handled was completely unprofessional. That's not how you conduct business. How is it okay to charge and sell products that are stale and can't be used then offer no exchange or money back? So I recommend you open the package to make sure the product is fresh prior to leaving. This whole situation was ridiculous and I truly believe the ppl that were working there at the time get off on banning ppl from the store and laugh at ppl wasting their money on products that aren't properly stored and rotated out. I filed a formal complaint, and made an incident report. Won't get away with treating ppl like that.

Terrible experience, walked in bought 4 vapes (39.50) and a pack of cigarettes, (7.00 and some…read morechange.) paid all of it with card & then accidentally handed her 10$ she took it put it in her drawer asked her why she charged my card the 10$ and why she also took the 10$ cash, wondering if i could get the 10$ cash back she had just put in the drawer but no calls her manager says they have to do a bank statement send things to my house, etc. etc. How hard is it to hand someone 10$ back?? Like seriously?! I threw a fit ended up with another vape, not my money back or a refund. in total should've only spent 46.50$ they took 60$ didn't even give me the change back i would've had if i bought the cigarettes with cash. So basically they still owe me 3.50$. Guess we can trade this bad review for the 3.50$. (: very poor customer service! #kickedout4life.

Worker/clerk/owner has to have either something large up his rectum that he does NOT want in there…read moreOR the worst attitude of any living human being I have ever had the displeasure of speaking with. I greeted the gentleman kindly, apologized in advance for a possibly strange question that I'd be asking, then asked him if he had any nicotine-free vapes/smoking cessation devices. (I have been clean of all nicotine products for about 2 weeks and was having a rough morning but did not want to "relapse"). The gentleman asked me in response, "How the hell would I know anything about that? This place is only for people who smoke." He then gestured to a glass case he had been leaning over, "This is all I would have," and there was perhaps one or two (nicotine) vapes in there. I then said, "Thanks, you have a great rest of your day," and left the establishment. Several points to address here: 1. Who else would know about the items stocked within South Street Cigar & Spirits, if not the gentleman working the register? "How the hell would I know that?" just doesn't seem like a good phrase for a retail worker's vocabulary when the stock is in front of you & Google is free. 2. Does this gentleman perhaps just have an issue with women? I don't want to reduce it down to simplicities, but sometimes simple-minded folks pick simpler targets. It appears that in nearly every Yelp review, the men who come to this establishment are treated fine, but the women are spoken down to and generally have a very unpleasant experience. Interesting..... 3. Thank goodness KDPS was already called into the store so it could be made sure that the unhoused gentlemen (who was not bothering anyone) had to move, instead eating his lunch on the empty bench in front of the store. Super cool to have to officer just stand there while worker/clerk/owner dude was a complete ass to me as well. Truly a heinous experience and I hope that officer and the gentleman who was working in this shop have the days they deserve :)

Walked in expecting to spend some good money on bourbon or maybe a nice cigar for my boyfriend's…read morebirthday. Said something about it being a little hot in there and that I needed some air. Didn't say anything about the smoke at all, as I enjoy a good cigar every once in a while too! Got a response from the owner "well this is a place that men smoke cigars and are manly men so you can just skip on out of here." Have never been so disgusted by an old man before. I have a bigger bourbon collection in my house than his store had. Will never go back ever again. Do not reccommend.

Just a heads up for anyone who values free speech in Kalamazoo. My partner and I used to shop here…read moreregularly until an employee named Barb tried to stop my family from exercising our First Amendment rights. We had protest signs with us and were heading to the public easement nearby while my partner went to shop inside. Before we even left the parking lot, she came rushing out telling us we could not protest there. We were calm, respectful, and not on their property to protest. Her reaction was unnecessary and out of line. Trying to stop peaceful expression says a lot about the values being shown here. It came across as politically biased and unwelcoming. We won't be back, and I think others in the community should know how this place treats people who care about their rights.

From the owner: BEST PUFF Tobacco & VAPE The lowest price in town come down…read moreand check our deals for two disposals and liquids some other items at n 9th st next to Walmart we have a variety of smokers needs vapes, e liquid, Glass pipes, cigar, cigarettes, and lot of accessories,Gifts , exotic snacks &drinks , all your needs in one stop have to be over 21 for tobacco and smoke purchase

Sold me the wrong coils would exchange the unopened ones for the correct ones. Won't shop there…read moreever again.

The name suits the place perfectly. Tobacco shoppe. Any kind of tobacco. Name it and they have it…read moreor can tell you where to get it. Hookah: A wide selection of hookahs. (Even "Grey Goose Vodka" bottle and "Captain Morgan") which is cool to see. Varying In price up into the hundreds. They also have a wide collection of starbuzz shisha. I personally find to be my favorite shisha. Cigar: The walk in humidor is nice with a full glass wall allowing you to get a good look before even stepping inside. Once you do though you'll see they have from cheap up to the higher end. I'd say they are lacking in the more expensive end of the choices. E-cig/vape pen: looked as if they had a nice selection. Some real nice ones for sure on the higher end side of things. As well the guy "Mike" really knows his stuff in that department. He was really helpful. Glass/paraphernalia: I didn't get a good look but from the looks they have a decent selection there as well. It was a whole wall. Cigarettes: I personally don't smoke cigarettes but it looked like your usual selection that you could get at any gas station. Though the all around layout was simple. It was efficient.

We came by while in Kalamazoo because our local Wild Bills is having inventory issues. We came by…read morethis location (which has a drive thru) and the second location that is in the city. They didn't have the vape juice I usually use but I was able to grab 7 of the coils I needed. The employees were helpful and we got in and out quickly. Prices were as expected and we ended up spending less than $30 which is good. We will probably be back when our local store is out of stuff like usual.

The Good: The staff are friendly and are great at making short conversations. They will help you…read morewith your vape device. Most of the guys working their have a broad spectrum of information and extensive knowledge in vape devices. They will show you tips and tricks in how to optimize and use your vape efficiently. They are always honest about their products and will guide you through what you will need for your device regardless of the price. I always buy my devices and mods from them. Returning costumer, and always will be. The Bad: they dont carry the best inventory of vape juices. But you will usually find what you need if you are not too picky.

Came to Kalamazoo to stop buy some trading card stores so we stopped by a few Wild Bill locations…read morein town since our local store is never stocked with what we need. We were able to get some Beard juice and the coils I use. Staff were friendly, helpful, and quick. The store was well stocked and organized. We were able to get in and out pretty fast which allowed us to take our time at other stops we needed to make. I would recommend this location for your vape needs.

Bought a couple of their less expensive cigars. My mistake. When I smoked them they were dry and…read morefell apart while smoking.

Phenomenal service! Excellent selection of Nicotine vapes! Awesome glass pieces! Unbeatable prices!…read moreThe owner is completely amazing and very accommodating!! I'm there every week!!

From the owner: Vape Shop - Tobacco Shopread more