Awesome company will work with you anytime you need it. I come here all the time and they're very…read morefriendly

I called guy said he'd look for what I need and text me or call the same number I called from…read more 40 min later no answer Called again and then he let it ring 4 times then ignored me. Why have me waiting for nothing? You could of told me no we don't have what you need. Instead you're ignoring my car. I'll make sure to take my business else. Use to be my go to. But the service has slowly started getting worst and worst.

Super helpful and helped me make great informed choices. Can't remember the ladies names but one…read morewas kinda vertically challenged and the other one had cute pink hair...lol.

Just picked up a FAULTY Geekvape Pulse from this place for almost $30. The woman there stated she's…read morevaped on them before, but when I told her multiple times it is not producing the flavor or the amount of vapor typical for this vape, stated there was nothing else she could do because it blew vapor. Extremely disappointing customer service, considering it's why your shop mostly stays open, you'd think they'd remedy issues like this. I've also worked for this company, and now how to properly handle these issues. Officially have lost my business, as well as my respect for the company.

I'm going to start off by saying I do love this place. I go to this location at least 3-4 times a…read moreweek. I've even brought friends there to make there purchases as well. Well last night I went and there was a employee I've never seen before, I told him what I wanted and then walked to the register. I proceeded to type in my loyalty number he rang me up and told me the price. I questioned the price cause it was different than 2 days prior. He told me that it has been the price since he has been working there. 6 dollars more than normal. I paid and went on my way. All day today it bothered me, then once I opened my new vape it didn't even work. They do have a 24 hour return policy for things that don't work. (A plus) so when I returned there was a different employee there so I asked him how much are these vapes and he told me the price that I have always thought it has been I was overcharged by 6 dollars. What really made me upset is that when he handed me the return receipt it said 6 dollars less than what I originally paid! Bottom line this employee was shady for charging different prices to loyal customers! I guess it was his tip!! SMH I will still return and buy my items but I'll be very aware of my past experience and will NEVER buy anything if that particular employee is working the register.

After buying a vape pen from here 2 days later the pen became extremely hot and stopped working, I…read moreexpected that i would be able to swap it out with no problems being that the customer service was initially good but after calling im told they only except broken products back after 24 hours . I wouldn't shop here for vapes anymore I've never ran into a defective pen before now...

Well, wasted 30 bucks on coils I can't use. Box unopened, won't exchange for the correct ones and…read morethey dont do refunds even if you haven't even left the store, because all purchases are final. I went in and asked if they had the rpm2 coils "but not the skinny ones, i need the thick ones" Yeah I should have known the exact number, apparently the skinny ones are called 3.0? I don't know what the the thick ones are called still. But I was clear that I didn't want the skinny ones. I said that first. Assuming he understood me, he said "we have the 3.0s" I said awesome, not knowing 3.0 are the skinny ones. He never let me see them, they were in his hand the whole time including check out. Once I paid he handed them to me and I saw they were the skinny ones. I can't use the skinny ones. Before I even left, as soon as I saw they were the skinny ones I asked if he could exchange them. He said they're out of the other ones, I asked for my money back, he said they can't do refunds, I asked if I could exchange them later when they get the new ones in, he said yes if I don't open it. I asked if I could leave them there and he said no because they'll get lost or resold, so I brought them home and stored them on my shelf, untouched for a week. Box still unopened and factory sealed, same exact price as the correct ones! I came back in 3 times to exchange them and they didn't have them. Today they had them and he said he spoke with the owner and he said they won't exchange them and that he told me twice they were 3.0s. And claims he showed them to me when he did not. I didn't get to see them until after I paid. I feel scammed, I'm out 30 bucks for something I can't even use. I drove back a total of 3 times for nothing. This place is the worst. Watch out. They're dishonest and deceitful. Eta,Now after I've posted this and seen the other reviews, it seems this is a thing they do on purpose to people. Also upon looking at the box, these aren't even 3.0, it says 0.6, so he even said the right ones but gave me the wrong ones. Somehow my Google review disappeared, some how, magically, my negative review is invisible to the public, I'm guessing it was paid to be removed. So I'll copy it and I'll keep posting it.

This is my go to vape store. Staff is always helpful and friendly. They have a ton of inventory and…read morea lot of good house made juices (all I get now). Very clean and organized. Love the recent remodel as well - built in shelves look nice. Prices seem to be competitive and you can usually catch a deal. I smoke: - Novo2 w/ Kingslayer - Full-size mod w/ Potluck (basically CrunchBerry Cereal) - Wife is hooked on the Avalanche in a Smok Stick v9. These house juices are great. Avalanche is a little to sharp/cool for my liking. Either way this place is great, if you don't go here you should give them a try.

I've been coming here for 3 years and never have I made a complaint on any products... but the one…read moretime I do I get no help. I bought a vape yesterday and tasted okay but today it's flavorless and when I called, the manager said he can only give me his discount (25%) towards a new one because it's been a day... I've easily spent over $1000 here and that means nothing. Will no longer be going here again. Very disappointed.

Best smoke shop I've found in this area, friendly staff, and a variety of products (disposables…read morethat I use) that actually work unlike a couple places in this area. The employee who goes by Ginger was knowledgeable and friendly helped me set up one that I bought

bought a vape that literally would not hold a charge(would charge for hours and die after a couple…read morehit, an associate even saw), HAD TO EXCHANGE bc I could not use it? Bought another vape, paid the difference and that one absolutely sucked and would not stop leaking. Tried to get a refund and they said the receipt says NO REFUNDS, do u see anywhere on this receipt no refunds? I WOULD NEVER HAVE EVEN BOUGHT THE FIRST DEVICE IF IT SAID THAT. Do not come here. They will scam u and try to make it ur fault. Btw I talked to someone named kaley. She told me TO MY FACE I could get a refund and then told the associate no over the phone. So now I'm stuck w a device that doesnt work. They banned me for being upset, didn't get loud or rude with ANYONE. Will be telling everyone not to come here. Extremely unprofessional.

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Great juice selection at great prices. Going here for all my vape needs from now on. Freakin love…read morethis place!

This place for the last few year has been the spot for the best juices, coils and mods. I have been…read moreto other vape shops around town and in the area and none lived up to the quality of this shop.... until recently. The usual guy that works there might have been out but the guy behind the counter was the most arrogant vape shop guy I have ever encountered. I went on 1/12/21 after work and need coils and some juice. I was stoked because I had $20 of fivestar points, that took forever to earn, so I was going to get a few extras. They got new selections and not I asked for my usual, his answer... you vape that trash? I would only use this juice. Asked for another flavor... same answer. I was getting annoyed quick but hey, small briskness owners have it rough. Asked why they had a ton of clearance juices he said and I quote, "The dumb owner buys these junk juices and I don't want to see them on the shelf anymore. If he would listen to me and get top tier juices we would be in better shape." That was my tipping point. I was like, ok cool guy. Time to check out. I remembered I had $20 in reward points that took me 5 months to earn. He said he no longer uses five stars... tough. So hold on, it took me spending $500 on juices and coils over the past few months and saving up just to then roll the mat out and say tough... this to me kinda ruined my entire experience for this store. Kind of a crappy way to treat a long term customer and I'm sure I'm not the only one. Well, time to start looking for a new shop cause if this guy is still there working, I won't step foot inside it.

This is a really Crappy establishment. I wouldn't recommend…read moreanybody to go here. I came here at around 10:48 PM with my spouse clearly he is a way older gentleman than me. I asked him to go in there to go grab me some THCA and I was asked to come in and once I came in with my ID and my money to pay, I was turned away. I would never come to this place again. This place is a shithole.

I have been coming to the Crosby store for about a year now and I used to feel welcomed now it's…read moredifferent. Now I am being carded when they don't card every customer. I don't drive so walking back to my home is not convenient for me and they do not accept a photo of your card. I hope they speak nicer to other customers cause I'm not coming back.

Smoke em' if you got em' When they are gone, come here and…read moreget a vape I've constantly told myself I was going to quit smoking. It smells bad, it's unhealthy and it's becoming more and more socially unacceptable. E-Cigs and Vapes have become overwhelmingly popular. Especially since Stephen Dorff's sexy ass has been on those Blue E-Cig commercials... mmmmm..... but I digress and f*** Blue E-Cig's. The shop is clean and organized. The coffee bar commands attention at the center of the shop, with the testing flavors neatly displayed for trial runs. Seating area and TV are to your right, but the money, the money is to your left. Several different models to choose from and the selection of juice... let's just say you better wear sandals when you go in because if you're wearing socks they are going to get knocked right off.. and socks are expensive. Brian hooked me up with a really sleek design, suitable tank and spent a lot of time with me testing out what type of juice would best suit my preference .Before testing out the juices, I voiced my concern about spreading germs due to my strep throat. All of a sudden an adorable girl popped up from behind the counter and said "we have sanitary tips!" I was impressed that based on the brand of cigarettes I smoke, Brian was able to determine the mg/ml level of nicotine I would need. The level of customer service and pride in product goes unmatched. "You smoke?" "Smoke? Do I look like a f*cking idiot?" ~Richard K. Morgan Don't be an idiot, stop by E-Cig & Vapor Lounge today.

Stopped in today after checking the website for their carried lines. The store was clean, well…read morekept and decently organized. The selection of quality liquid in a variety of flavor profiles was fantastic. My only issues: no seating for testing liquids and the overly complicated eliquid menu. They do have a coffee bar, although I did not try it, maybe next time. :-) Very friendly and knowledgeable staff.

Was in from KC Mo. stopped in here and realized the price for THC A is m than the real cannabis we…read moreget legally in KC. owner sat at table eating while girl was texting him about prices... won't go here Ever Again!! ZERO stars if I could. Bad business practice. Lost my business when I come to town.

They had a great selection of all things!! Vapes, hookahs, edibles, cigars.... You name it they had…read moreit and at a reasonable price. The store is very clean and well lit. Jessica was so friendly and she helped me pick out a few things. This will now be my go-to store. It's in a strip between Big City wings and Culver's.