PLEASE PLEASE DONT GO HERE ITS ABSOLUTELY DISGUSTING! I got food poisoning from the ribs I've never been so sick in my life seriously do not go here it's so dirty and disgusting, you can see the kitchen from the to go stand & let me just tell you it's filthy, no one wearing gloves seriously my own fault for eating that food I got I should have known better read more

I never used to be a huge fan of this place. It was just ok BBQ to me. Well the last two times i've been here now it has been fantastic. I had pulled pork and beef brisket Both of them were delicious. My group of five loved it. The waiter was friendly and the owner or manager came by to make sure everything was ok but he didn't linger like they sometimes do. All in all a good dining experience and I'll be back for sure. read more

I've been to Smokey Bones a few times since my last review and it has been a lot better. Haven't had any more issues of them running out of anything. The wait staff has always been a strong point of this restaurant, and they always do a good job. It's kind of ironic though this is supposed to be a BBQ place I really don't like their BBQ. I enjoy the burgers, and steaks. Also the pretzel bones are awesome! read more

A group of us came here because one of us had been here a few years ago. Most of us got chicken fingers and pulled chicken. We waited for 45 minutes outside in the heat for our food and two people in our group still hadn't gotten their food once everyone else was done. One of the orders that took over an hour to get was a baked potato and broccoli. The food was alright but very disappointed in the service. read more

Don't get DoorDash or carry out. So, this review is targeted to the people that may want to use DoorDash and get meals through Smokey Bones. I can not tell you how disappointed we were when after ordering meals for our birthday party, almost every order was wrong and a lot of the order was missing. The salad had cheese and things that were requested to not be there. the same with the burgers. Sides were missing and the wings didn't show up, but the ranch did. I called the restaurant they say once it is taken out by DoorDash they are not responsible, but the orders were wrong. $117 order missing 1/4 of food. DoorDash refunded $35 but I had upset kids and it ruined the night. I see blame on both parties. Disappointed with the response from manager after I spent 10 minutes on hold. Will never ever use door dash from them. Or probably anyone else in Springfield. Obviously if you are in the restaurant things may be different but don't get carry out or DoorDash from them. read more

I gave this one star because there is no option to give them 0 stars! We went in with a group of 6 adults and the best seating option they had for us was a booth. It was to tight for 6 adults so we asked to be moved. They offered a table with 3 chairs on one side and a booth bench on the other- pretty much the same issue as the 1st booth! We tried a corner booth and it was better and more comfortable. However, our server, Adam, came to the table and made a snarky comment saying " just so you know you are going to have less room here", we told him that even though the table was smaller the seating arrangement was more comfortable as we weren't sitting shoulder to shoulder. He again gave a snarky comment saying "well you won't be shoulder to shoulder, but you will be elbow to elbow when you eat, but whatever". He was obivously annoyed with us and reluctantly took our drink orders , at which point we got annoyed with him and his attitude, asked to speak to the manager and then we left. Very rude and not suited for large groups! read more

I remember Smokey Bones as better. The pulled pork BBQ was dry The wait staff was very busy for a Saturday afternoon. read more

This place is awesome, always great food and great service. My favorite are the smoked wings, so smoky I wondered where they have been all my life. The brisket is excellent but you have to get it before it's gone. The only thing I didn't care for is a pasta dish I had once. read more

After being in many different bbq places this stop was a mistake. Maybe I just had an off night there or ? but wouldn't go again.

Side salad: lettuce was brown and wilted Dinner plate: so hot it had to be carried with a towel; edges smeared with grease Broccoli florets: steamed to the point of disintegration and lukewarm Pulled pork: looked like my dog's vomit; barely above room temperature - fat was beginning to congeal Manager: didn't charge - hence the single star read more

The AC was out and it was hotter than hell in there. Other than that the food was really good. A bit over priced in my opinion but they do serve large dishes! The staff is awesome. I'd say 4 stars and that's very good coming from a person who's not really into BBQ. read more

This is a very good chain restaurant. They smoke meat in house and have several barbecue sauces to choose from. You can really customize your dish with the wide variety of menu items and sides. It was really good food! read more

Meh...... :/ I really was in the mood for some BBQ I found this restaurant n yelp, but honestly this place disappointed me. I ordered the St. Louis Style ribs and they were dry and not very flavorful, my gf had smoked wings she said they were ok. The service was good and I liked their beer selection. They have lots of tvs and they will happily change channels upon request. I hate to give bad reviews..... :/ read more

We ate at this restaurant this evening. We met friends here for dinner. We eat here very often, but in the last few months this restaurant has been going down hill very fast. It used to be our favorite place for all of us. Our friends ordered St Louis ribs to share. The full rack was sent back two times as they were burnt! The third rack actually wasn't much better. I ordered the chicken breasts with onion twists on top. When it was delivered it was barely warm, but I chose not to send back as to have it prepared again we would be ready to leave. My husband ordered a cuban sandwich and soup and he said it was warm and just okay! We are so disappointed in this restaurant! We don't know if it is a new cook or a new manager, but is sure a problem. A restaurant I always recommended....I would no longer recommended. My husband and I actually went here about a month ago alone and I ordered a rack of ribs to bring home. When I got home with them I discovered they were burnt!! I did call and the manager did replace them at no charge! Smokey Bones get your act together! Please or you are not going to survive. 12/29/18. Another visit! Dined here tonight with friends. Terry was our server....was the best server we have ever had here at Smokey Bones! Certainly an asset to this restaurant. Hope the manager sees my post! Keep up the excellent work Terry! read more

Impressive place lots of TV with a verity of sports on from hockey, football to NASCAR, lots of space and staff

These are the best wings in town. The service is always fantastic. There is usually a coupon or discount if you use the Bones card.

I've been here twice on business dinners and each time have had a much better time than, apparently, the other reviewers. That's a shame, maybe they've changed managers since then, who knows? On the most recent visit, we had a group of 8, which was a little difficult for the place to accommodate given it's mostly booths that seat 4-6 people. We actually got two of these adjoining booths and they have removable dividers to make it possible to communicate. The food is good; I really enjoyed the St. Louis rib combo, which lets you get one other meat (I ran with the brisket) to go along with about 4-5 bones of St. Louis ribs. You get to choose two of their sides, which are pretty good as well, and a choice of how you want your ribs sauced. Usually a fan of variety, both times I went with the memphis dry rub, which is excellent. The brisket is highly flavorful and moist, but the fact that it's thinly sliced makes it seem more like roast beef than brisket. Whatever, it's good. read more

Delicious lunch. I had the loaded baked potato and garden salad. Both were made well. Service was super friendly and had refills to our table fast and often. Would definitely come again the next time we are in Springfield, Illinois. read more

Well as Springfield is looking more and more like a rundown town, the chain restaurants on Dirksen parkway are fast becoming your best bet for a solid meal in a decent environment and Smokey bones fits the bill. Nice welcoming wood interior with a fireplace and a bar in the middle with a few TVs with games on make the environment relaxing. The service is not the most efficient: slow at getting orders, not necessarily checking on you but it's adequate. The food is not out if this world but the BBQ items such as pulled pork and the sides are solid. A few regulars are hanging out at the bars and families are occupying the booths and enjoying their meals. read more

Now its five stars. This past Monday I was back in town and got a full rack of ribs. I am a RIB SNOB to the inth degree. These were PERFECT. I had a dream the other night Annie Weirsching and I were playing Twister and eating these ribs. I was pissed when I woke up and realized I was in a hotel getting ready to have powdered eggs for breakfast. read more

The ribs were great but the steak was bad. The service was good. We won't be going back. I ordered an eight ounce steak it was about 4 bits and burnt, I ordered medium. On the up side it wasn't noisy. read more

Ordered ribs and they were okay. The wings would have to be the best thing they offer, as well as their baked mac and cheese. My server was very friendly and checked on me frequently read more

Walked in at 9 pm and were seated immediately. Our waiters name was Dominic and he was personable and friendly. Food was served within minutes of ordering and was delicious. Favorites were the garlic buffalo wings and the baby back ribs. Highly recommended, great atmosphere,food, and the service was exceptional. read more

Would not recommend some of the worst food I've ever had. Waited hour and half for cold food on a plate that had someone's leftover egg on the edge of my plate. Ordered a brisket sandwich. What I got was a cold slightly smoked cheap roast beef. Hope no one make the same mistake we did. My wife ordered a loaded bake potato The looked like it was cooked three days ago. Think twice before you eat here. read more

Typically, I give most chain restaurants, which I enjoy eating at, three stars unless there is something outstanding or abysmal about my experience. The reason for this is: numerosity and consistancy. I then add weight to compare it to the local competiting establishments, and smokey bones fares quite well. The main takeaway from my review is that, when compared to prior Smokey Bones expriences at other establishments, my experience here matched my expectations which are: pretty damn good BBQ for a chain establishment. If you like Smokey Bones, definately go here for your favorites. On the other hand, if you are not a fan, you won't find anything different here. Generally, I find their food to be above the Springfield average. Overall the service was good and I really enjoyed my meal. Will go again. read more

40 min wait for food. Chicken breast sandwich came out burnt and sweet potato fries came out under cooked. Blamed it on being under staffed.

First time to this chain and I found it pretty good, considering I'm anti-chain restaurants. The BBQ was great-- my wife and I shared the pulled pork and the smoked wings. I'm a big wing fan, and these were amazing. I thought I was going to be disappointed since they were not "hot" wings, but I could tell they were slow-cooked and they were nothing short of mouth-watering. They provide a trio of sauces at the table so we were able to experiment with different sauces on the same dish. Cornbread as a side was great as well. If you are in the mood for good BBQ, this place will not disappoint. read more

The food is just terrible. My boyfriend and I ate here on the way to visit his family. The burger was bland and the marinara pasta tasted disgusting. The pasta had a strong awful taste that is hard to describe but I never want to experience it again. We also both feel sick now. We couldn't drive away from this place fast enough. read more

The food here is reputed to be great. It certainly smelled good. But we waited 15 minutes after being seated without even having a server come by. We walked out. Their loss of over $100. read more

I probably should give it four stars but it wouldn't be for the food it would be for the fact that they have angry orchard on draft that being said if you need a little bit of barbecue. if you want a lot barbecue Hickory River on the north edge of town read more

After a full day of touring, we stopped at Smokey Bones for supper. The restaurant is casual with many TVs to watch your favorite sports team. There is a bar section and a restaurant section so it works just as well with families. Because we had not been there before, our server, Tracy, was happy to help with recommendations off the menu. We loved the rubbed wings and baby back ribs. The meat was tender and the flavor was not too spicy for us. read more

I have been to the Smokey Bones in Fairview Heights a bunch of times. I always like it there. When I visited the Springfield one I was incredibly dissappointed. We came in late...like 9 pm on a friday night. it wasn't all that busy but they had a HUGE party of teenagers that they sat us right next to. Thanks. Our service was wretched. Our food was cold. The only reason we went here was because I knew that we could watch the Cubs game. BUT everything else was so distracting I would have rather just went home and made a grilled cheese. read more

Not bad at all. I got a large to go order to take home for a get together at my mom and dad's place for about 10 people. Good service and pretty good barbecue. Sides were nice also, cole slaw, beans, spiced apples, and corn bread. read more

This is a decent chain type BBQ place. Decent selection and reasonably priced. Really tough to try and mimic classic KC, St. Louis, Memphis BBQ but they give it a good try. Nothing like the experience of KC BBQ in KC or Memphis BBQ in Memphis but if you are in the mood for Q, Smokey Bones is pretty good. read more

Used to go here all the time in my hometown, servings are still very generous and very satisfying. Serving was good up to a point but then waited 15 minutes for our waitress to cash us out. Cornbread appetizer was one of the highlights, and all entrees will leave you stuffed. 4 out of 5 stars only for the spotty service at the end of our meal. read more

Not many places to choose from in the town of Springfield, but if you had to make a choice its gotta be Smokey Bones! I had the grilled chicken w/ grilled smoke corn, & the loaded potato. Excellent BBQ sauces to choose from. read more

Disappointing. I was expecting a BBQ restaurant and what I experienced is a "BBQ-themed" concept restaurant with a menu that more closely resembles TGI Fridays. Service was spotty. Food was average, at best. My BBQ ribs were overcooked, dry and very tough. read more

The food today was great as usual. I ordered the choice of two meats with two sides. I chose the pulled pork, spicy garlic buffalo chicken tenders with fries and cole slaw. Everything was hot and fresh. Love their slaw and I'm not a big fan of slaw. The entree also comes with 2 slices if garlic bread, so I made a sandwich of the bread, pork, slaw and BBQ sauce. So yummy. The fries were perfect..hot and crispy. Plenty of food, and enough to take home for a second meal! I do suggest if you like buffalo tenders or boneless chicken to try their different sauces. I love this one, spicy garlic buffalo, but they have various others besides the traditional buffalo. The "buff-a-cue" sauce is fantastic as well, a cross between buffalo and BBQ. As far as the food is concerned this location is spot on. I deducted one star due to the indifferent service we received. It wasn't bad or rude per se, just not very friendly or personable at all, and we had to remind the server of requests a couple times. She also never came back to offer to refill our drinks at all. I would definitely recommend this Smokey Bones based on the hot, fresh, yummy food and drinks. Hoping the service will be a tad better next time. read more

We're on vacation and it was getting near dinner time. We couldn't make up out minds about ordering pizza for delivery or going out for pizza or going out for fish or you-name-it. We stumbled on this restaurant searching for local eateries, looked at their website, decided it had something that the two of would be happy with. My wife ordered the St. Louis ribs 1/3 rack with onion rings. I ordered the BYOB 1/2 lb. Angus Beef with onion rings. Let's say that the rings were very good. My wife's ribs, not the ones under her skin, but on her plate, were meaty and tasty. I built my burger the way I wanted it. It was great. Washed down with Sam Adams made for a good meal. The one thing we noticed is that the service was a bit slow. Yet, the place was busy, the servers were very attentive to their customers and took the time answer questions. If they weren't busy, it would be an issue, but that wasn't the case. Friendly and attentive service, even if a bit slow, is not a problem. We would come back., read more

Nice, kid-friendly place with great bbq. Actually, REALLY GREAT baby back ribs!!!!! Really really awesome!! The rest of the food is good, but not near as great as their ribs (hence 4 stars and not 5)!! Other food we tried (had a group of people): mixed greens salad with salmon, pulled pork sandwiches and nachos. Service was fast and parking easy! read more