Left numerous voicemails and never received a single call back. Review is given on negative…read morecustomer service.

UPDATE: I sent this email to WNC 8 days ago in response to their factually incorrect reply and give…read morethem a chance to correct it or reimburse me for the $10,000 difference they stated in their response, and have not received an answer, yet another example of poor communication and customer service on their part: "The total quotes you gave me #2223, 2224, 2225, 2226 totaled $38,331.68. The total amount I ended up paying you was $31,365.69, ($3420.50 invoice #4129, $3279.50 invoice #4128, $6583.00 invoice #4127, $5652.50 invoice #4126, check #504 $12,430.19) a difference of $6,965.99, not the $17,000 you said in the response to my review. The difference in price was due to us having to change the fireplace order because your employees measured incorrectly, not because you gave any discount from the damage or inconvenience. The cleaning and repairs were due to your company's negligence, and thank you for acknowledgement of that." I don't wish to argue this in the public space but only want to warn others that this is what could happen to them if WNC fails to do their job correctly again. I would discourage using them for any major project. ORIGINAL REVIEW (shortened for space): I wish I could say that my experience with WNC Chimney was anything but a series of disappointments and frustrations. Unfortunately, from start to finish, dealing with this company was nothing short of a nightmare. Let's start with the timeline. The initial agreement, as discussed with Tristan, was to have all work completed before my move into my newly purchased home on August 14th. However, the actual start date was pushed back to August 21st. We never knew day to day if they would be here, calls and texts weren't returned. What was initially promised to be a 6-day job extended into what was an endless ordeal, with the latest completion date being slated for November 13th, a staggering 84 days since the job commenced. We finally asked them to stop the job, remove their things and leave the premises with the job not finished. But it's not just about missed deadlines. The incompetence displayed by WNC was astounding. From botching the initial chimney measurement to the negligent behavior of the employees during the job, every step seemed to bring about a new disaster. Failure to properly cover my floors and furniture, turn off the HVAC and secure the area meant that soot from 100 year old chimney infiltrated every corner of our home and freshly painted white walls, necessitating extensive cleaning and even forcing us to seek alternative accommodation due to health concerns. After 5 days Ande finally arranged for ServPro to come and clean up the damage, it took 12 people from ServePro 3 days to clean up the mess that WNC left. The manager at ServPro told me that it looked like we had a house fire without the fire. The aftermath of their shoddy workmanship has been both financially and emotionally draining. We've had to invest in air purifiers, cleaning supplies, and professional services to rectify the damage caused. Our furniture, floors, and personal belongings were damaged, with some items requiring expensive replacements or repairs that we shouldn't have had to bear. We had to have the area around the fireplace repainted due to the scratches, our front porch had to be re-stained because they didn't cover the porch when they did show up and tracked soot in and out for weeks. When we had the 2nd company come to repair the job that WNC did they found that the both of the 3" liners for the fireplace insert were never properly connected to the cap. Both liners had unnecessary extensions pieces foil taped to each other, and lacked a hose clamp / screws to secure to the appropriate connection of the cap. To add insult to injury, there was never a mention of compensation for the additional expenses incurred or the unimaginable stress we've been subjected to. In fact they demanded a restock fee from us when we asked them to remove the partially completed job. We refused. It's clear that customer satisfaction is not a priority for WNC

AMAZING and meticulous work. These roofers were prompt, communicative, and so very helpful. They…read morewent above and beyond our expectations with everything from completion time, to cleanliness, to helping us figure out exactly what would be best for our home. The roof looks perfect. Even further, they left our grounds better than they found it. 10/10 recommend!

This company is absolutely amazing! Top notch professionals. Got the job done on time, went above…read moreand beyond all my expectations, cleaned up after themselves. Their work is meticulous, they are knowledgeable, and all the employees were very polite and helpful. I would recommend them to anyone.

RUN AWAY!! I…read moreabsolutely hate having to write this review for another local business but in the end I didn't feel right not warning others. Asheville Painting came and Quoted our house painting for our main house, guest house, and both metal roofs two times. Once in 2019 when we initially purchased the home and once in Nov of 2021 less than 3 months ago. Two different men did the quoting. The first time we decided we wanted to wait because it's an expensive job. The second time we were scheduled for February. I asked if it was better to wait for warmer weather but was assured they had some "special paint" from Sherwin Williams that was fine for lower temps. Later I found out through a SW rep that is not recommended for ANY of their paints. Every other paint company we have had quote since could not believe Asheville Painting was going to paint in Feb. But I digress. We signed a contract for an exorbitant amount of money to have both homes and their roofs painted (note the contracts specifically mentioned the roofs and the type of roof paint) The first day Asheville Painting came to power wash. That night the owner called and said she had some bad news. Can't paint. Multiple fake excuses given including insurance company will not let them get to our third story (I know that's a big old lie because they painted a commercial retreat's metal roofs and they are WAY higher than my home) then she said the roofs had not been part of the contract at all. I quickly corrected Brenda and said the contract specifically makes note of the roofs. Then she said that it was Derek the guy who quoted and he's no longer with them because he's been giving bad quotes. Ummm...Derek is one of the owners and later I realized he's Brenda's husband who was the one I was talking to. I then reminded her he wasn't the first person to quote our home from Asheville Painting- another man quoted 2 years prior when we didn't paint and came in at around $5,000 LESS than Derek (and that was Derek's Dad) . So lies. When she heard how upset I was she threw in free pressure washing (perhaps hoping we would not write this review) but here's the thing. We were painting just to change the color of our home- but now we HAVE to paint. We are in the middle of refinancing our house (a process we didn't start until after signing the paint contract) and now because of the power washing our existing paint is peeling AND after signing the contract I made test samples on my shed and house because it was going to be painted! It's a disaster! It will not appraise at value unless it is painted now because the paint is chipped and there are swatches on the siding! I'm having to pay more to lock my loan for a longer period and to find a new paint company. I chose them because of their glowing reviews and after hearing more stories about them I'm realizing many people have had negative experiences with them that have not been published online. I emailed them asking if they wanted to give me the real reason they breached their contract but I received no response. If they had leveled with me and been honest I would have been more willing to offer them grace as another business owner. Personal crisis???! I just want to save anyone else the heartache and stress.

They did a great job on our two homes. They power washed and painted a 2500 sq ft home and stained…read morea 550 sq ft cabin along with painting the foundation. We received a prompt quote, fair price and great service. Jimmy and Eric are efficient, talented and detail oriented. We are grateful and would recommend the company.

We are so pleased with the great work that Jesse & Cody from John McClung Roofing did for us. We…read morehad leaks in different areas of our roof and a leaking skylight. They fixed it professionally and efficiently. Not only was the work done so well, but they are great guys. Also, every interaction we had with the ladies in the office was so nice & very helpful. We recommend this company highly and will definitely use them for any other roofing needs we have. Pete & Sherry Rauschenplat

John McClung roofing is by far the best, most reputable and fairly priced company in Buncombe…read moreCounty. After vetting several roofing companies I decided on McClung Roofing as they presented as fairly priced, accommodating, happy to answer all of my questions and had superb communication. The point person for the consult, Jesse, was was wonderful to work with and elicited a lot of confidence in the company. Once the job began the crew proceeded efficiently and it was clear that the company was well run. We did experience a snafu mid install, an over site of one of the employees, which was discovered over the weekend..... The owner John McClung, personally cut his trip short to come to my home immediately to address the issue. He was very willing to take responsibility and took measures to rectify the situation both within the company and fixed the problem with no costs to me. John, personally came to my home several times to insure my satisfaction and went above and beyond to support my progress in several ways. The true test of of a company's success is not always having the most employees, lowest price or fastest results, but in having the most integrity, professionalism, and customer's confidence, especially in the face of unexpected difficulties. My initial instincts about the company held true and I'm very happy with the final results, the capabilities of his employees, and the the integrity that John McClung demonstrates as a business owner.

Brandon and Tina at Big Foot Paving are pretty awesome! Brandon and his crew did an amazing job on…read moreour driveway. We added an addition for our RV. It is perfect. Our personal sewer pipe was not properly buried and when Brandon was excavating he accidentally hit the sewer line. He fixed it very quickly. We are so happy with the finished product. We talked to a lot of companies and we are so glad with Big Foot. Please note 811 doesn't mark your personal sewer lines.

The company did a really great job restoring our driveway after the water line had to be excavated.read more

C&C team just finished a good size grading and septic project. So far very happy with the work!read more

Our original system was installed 10 yrs ago and no complaints. We needed it looked at this month…read morebecause when it was pumped the company that pumped told us there was an issue and it needed to be looked at to diagnosis the issue of no water leaving the tank. I called and spoke to the owner twice and even sent a contact request online explaining the issue and he would not set me up an appointment. Initial answer was....."call the county" and I didn't need the county because it was not a failed system.I was not blaming him just needed to know how to fix the system. I was not important enough as a repair and got the cold shoulder. I called another company on Monday, they sent someone on Tuesday who diagnosed the issue which was a crushed pipe and we fixed it. No help whatsoever from this company.

Very skilled and safe! These guys were amazing. We have had tree removal done twice, both times…read morewere fast and left a clean site.

Recently utilized this company's service 5-1-19. I had my large front tree trimmed back and limbs…read morecut. He uses a mulcher, raked up and picked up all the twigs and branches. Despite the slight language barrier, their work is meticulous and as expected. I would recommend requesting an onsite estimate to have a better, mutual understanding of the work required and expected. But i do recommend this company, and i would utilize their services again. They not only offer tree trimming, mulching services, but they also offer lawn care, fencing, and handy man repairs.

I would highly recommend Tony and his crew at All Seasons Landscape and Lawn. They worked quickly…read moreand efficiently to rid my front lawn of all leaves and debris, and pruned two maple trees. Loaded everything up and hauled it away, all in two hours time. I could not have been happier with the quality and value of their work! Maria R.

Checks you write for service are accumulated for weeks. When cashed they hit your checking account…read moreHard . Currently 3 checks have not been cashed . The men who cut the lawn are exceptional. This is unacceptable. We are currently looking for another lawn service. Inconsiderate and arrogant.