My husband and I are relatively new residents of WNC, so finding a company we could trust for roof…read morerepair and/or replacement was not easy. After several disappointing experiences with other companies in the Asheville area, we were fortunate enough to find Baker Home Exteriors and the level of expertise, professionalism, and customer service that matched the highest standards and quality of product and skill that customers expect. We appreciate our team of providers and the leadership of Ian Edwards and David Mathisen. We trust them with any and all questions, roofing concerns, repairs, and roof replacement. Baker is the best!

Called company asking for repair of fascia/gutters damage. New roof was just put on in 2018, it is…read more7 years old now. Appointment made representative came out. During visit went from fascia/soffit, gutter repair to adding a small section of roof repair. After consultation with his "Operation Head" we went to FULL roof replacement, gutters, soffit/fascia and a $18,000 dollar price tag. I inquired if we could just do the immediate repairs of fascia/soffit and gutters. Again after speaking to the "Operation Head" we were told no. We either had to do it all or nothing from this company. So advertisement of them doing REPAIR is false they will say the cant guarantee their work unless they do everything. So if you call them be prepared to be bamboozled and expect a crazy high price.

Kenneth did a great job for me! He diagnosed a roof leak, repaired some loose panels on the roof…read moreand cleaned all gutters on my home. He is knowledgeable, dependable and fair with his pricing!

I was afraid we'd need major repairs or, worse, a whole new roof. Kenneth quickly found that our…read moreleak problem was minor and that he could fix it in short order. We have a very steep-pitched roof, but he roped up and looked like he used good safety precautions in his work. He also cleaned our gutters. I was so pleased that he did not try to get us to buy more than we needed. We will be pleased to use his services again in future.

We had a leak in our roof and these guys came out for an estimate. Out of the three roofers who…read morecame, they were the only ones to recommend also checking in with a plumber about the pipe coming out of the roof. We followed their recommendation, worked with a plumber, and then had DLV make some other small fixes they'd recommended. When they came out for the repairs, they went above and beyond by painting the white pipe the plumber put in to make it blend with the roof more. They didn't charge extra for that, they just took the initiative. Also had a great experience with the scheduling staff. Katherine was even able to coordinate with us to have the team come sooner when there was a cancellation.

Terrible stay away from DLV, I can't imagine a worse experience, initial quote which I agreed upon…read moreturned out to be non-color matched hip and roof shingle, then they charge me to get the correct stuff, all along the correct hip shingles are well documented on the Presidential TL bundle wrapper. The first crew turns out to be subcontracted (even though DLV's salesman emphatically stated they don't subcontract), it was this crew who refused to install the hip shingles because the color clashed so badly. After waiting six weeks for the correct hip shingles to arrive through the hail and storms of April they then send a second subcontracted crew. Of course the second crew neglects to trim back the material at the ridge vents creating complete blockage, I bring this to DLV's attention and they argue with me, I say I'm bringing in an engineer, and they say let's have a certainteed inspector look at it for my 5-star warranty, of course the inspector sides with me. Stay away, far, far, away. This Asheville, NC DLV organization, sucks, plain and simple. I would have been better off with a storm chaser, stay far, far away. James, are you listening?

Our parents had their roof replaced by Pisgah Roofing in 2024 and were very happy with their…read moreperformance, communication, and reliable service. So when we needed a roof replacement in 2026 at our house, we called their Asheville office for our first quote. Pisgah Roofing was very good with customer care every step of the way. David did an excellent job answering all of our questions when we were deciding between roofing companies. He explained the project flow of the roof replacement and advised us on options for our unique needs. On-site project supervisor Austin communicated with us on the progress and time estimates during the re-roof. The job was completed in two days, as promised. The crew kept the property tidy, with tarps and daily cleanup, plus used a magnetic device to pickup errant nails a few times each day. We have dogs, so they were especially careful to retrieve all the nails. The crew did an excellent job, with good workmanship. Austin took photos each step of the way, to keep on record for us. We're very satisfied with the work, and recommend Pisgah Roofing. They did a quality job, which is why they have the high standard of certification as GAF Master Elite roofing contractors. This status adds more value to the warranty of your roof, another point which helped us decide between competitors. Victoria O., Weaverville, NC

I hired them after Helene for extensive repairs to my roof and elsewhere around my house, largely…read moredue to a tree falling on the house. Took them nearly nine months to do the job, nearly cost me thousands in coverage from my insurer due to poor documentation of my damages professional negligence and poor communication, and they breached a portion of the contract by refusing to do the last portion of the project. I'm now left hanging to seek an alternative contractor on my own. The work they did complete, eventually, was fine. The project management, communication and customer commitment was abysmal. Never again.

Great value and great price. Very responsive and skilled and did a great job in one day and charged…read moreexactly what they estimated. I spoke to prior clients and they have great references. Highly recommend. Also they have been in business for a while and are 3 generations of roofers.

From the owner: Roofing contractor in Asheville, Hendersonville, and Waynesville North Carolina…read more 24 hour emergency service is available.

I hired Southern Classic Roofing in the aftermath of Hurricane Helene to address damage to my roof,…read morespecifically the front slope, as outlined in my insurance adjuster's scope of work. The insurance payout for this portion of the roof was approximately $4,000. During the initial consultation, I was presented with options, and the company strongly recommended replacing the entire roof, stating they only used architectural shingles. As a first-time homeowner dealing with significant roof damage, I may have had somewhat high expectations. I opted to proceed with replacing only the damaged section as per the insurance scope, which they agreed to do for $4,000 via text. I paid a 50% deposit, and a few weeks later, on December 11, 2024, a crew arrived to perform the work. Notably, none of the individuals I had previously interacted with were present. Shortly after the crew completed the work, and based on the assumption that the agreed-upon work was completed, I paid the remaining balance. In February 2025, a subsequent windstorm resulted in shingles being blown off again. A new insurance inspection revealed significant issues: only approximately one-quarter of the roof had been replaced, and 3-tab shingles, not the architectural shingles I had assumed, were used. The adjuster also indicated improper installation. I contacted Southern Classic Roofing via email, expressing my concerns regarding the discrepancy between the work done and the agreed-upon scope and price. I emphasized feeling misled and requested a refund. A representative from Southern Classic Roofing responded, disputing the claim of improper installation. They stated that the $4,000 was used to replace the smaller section due to the need to repair underlying wood structure, a detail that was never communicated to me prior. They again recommended replacing the entire roof. I requested an itemized invoice, which was never provided. After further communication and another inspection by a representative, they agreed to return and replace the missing shingles and apply additional adhesive to other loose shingles. Nearly a month has passed, and this work has not been completed. While I appreciate the initial promptness in addressing the hurricane damage, I am ultimately dissatisfied with the quality of communication and the execution of the work. The discrepancy between the agreed-upon scope, the actual work performed, the materials used, the premature payment of the remaining balance, and the lack of transparency regarding the wood repairs has led to significant frustration. As a first time home owner, I do understand there is a learning curve, but I feel a more open line of communication would have prevented a lot of the issues I have encountered. I am now in the process of hiring another roofing contractor to replace the entire roof. My primary complaint is the lack of clear and consistent communication. I feel I was not given the necessary information to make informed decisions. I would not recommend this company.

This is the company you wish all companies were like. Prompt, fair, courteous, honest, transparent,…read morequality work (roof maintenance and pressure washing). Colby and his team did a great job, delivering everything they said they would and more. Very happy with Southern Classic's work and will look for more ways to hire them.