Stopped by on my way home, as I have been looking for a certain piece of glass. I had been in the car 1.5+ hours and simply asked if I could please use the restroom as I had been on the road awhile. I was told no, that there is a Loves down the road. I understand not letting the public use the bathroom. But I was literally the only person in the store. So I said ok and decided I'd hold it and look around a bit. The lady asked me what I was looking for, I told her, and nothing else was said to me. No service, didn't ask if I needed help finding anything, didn't offer any products. Sub-par experience. Cooper St location is much better. Hate to post this. But customer service is diminishing everywhere, and is quite honestly getting tiresome. Maybe they were having an off day. But. Still at work, and as a customer I would expect to be helped. ‍ read more

Smokin Dragon Gifts - Head Shops Near Me - Fort Worth, Texas

Customer service and common sense goes a long way. I think staff needs to be more aware of accidental situations and circumstances.

I've been shopping here since 2018. My husband is the one that recommended this place to me whenever I moved out here. I've always had prompt service and knowledgeable answers to my questions (and if somebody didn't know the answer, they didn't pretend like they did). There is a wide variety of many different products and I'm always satisfied with every purchase. In my opinion, I believe items are fairly priced, especially for the rarity of hard to find products/brands. They do have a loyalty point system for discounts on future purchases. I highly recommend signing up for this. Overall, my experience has been fantastic throughout the years. read more

Friendly helpful staff. The selection will blow your mind. So much cool stuff you can shop for hours. They have everything you need and it doesn't matter the budget because there are so many choices. Great prices and the best Kratom sales and variety around. Give them a chance and you will find yourself your new favorite smoke shop. read more

Extremely knowledgeable, patient, and kind staff. I purchased some Yocan Evolve coils from the Yocan website and come to find out I received some mystery coils! The staff was patient with me and we went through every Yocan product (trying the coils) but no fit luckily they had some great products! I even purchased a new pen!!! Also, ALL SALES ARE FINAL. Don't be discouraged though! Then gentleman that helped me took the time to show me that EVERY coil I purchased worked AND that the pen charged appropriately! Thank again! I WILL be back read more

Never never buy from this place, they will rip you off, I bought a pip from them that only worked for two days and they refused to return the item read more

I'm a frequent visitor of smoke shops since I Vape a lot and am an avid collector of unique glass pieces and this was absolutely one of the best experiences ever. The staff is super informative and very helpful. Not only were they super nice but the also never made me feel awkward or stupid about any questions I had. You definitely need to come here if your looking for anything Vape/ smoke wise and want to feel like family right away. Don't waste your money anywhere else!!! I will definitely be a repeat customer from now on! read more

Smokin Dragon Gifts - Head Shops Near Me - Fort Worth, Texas

These guys are great! Needed some help finding the right gift and recieved top notch service. Thanks again!

Terrible experience. Tried to buy over $350 worth of stuff but the service was so bad I decided to take my business elsewhere.

Terrible place. Terrible quality products. Terrible quality employees. I come into this place all the time to buy things. Even though the quality is below average it is close to where I live. I sent in my spouse today to grab a 14mm male banger. The "employee" gave her a female and would not allow an exchange or refund. Lost my business 100% read more

Love this place the staff knows what's up highly recommend it. Great spread of glass CBD and KRATOM can't say enough about them.

Rude employees! If you're doing curbside you should be knowledgeable about your products. And when customers ask you questions don't act like they are being annoying and you don't have time for them! Never again. I will drive 10 miles further to avoid this place. read more

I went in this shop the other day for the first time and the owner was very rude i was texting my wife a quick text when he was threatening to remove me from the store i explain to him what i was doing and no photos where being taken and my wife and i colector the watter pips and show him i have $20,000 cash and he said he did not care what we had so glad he can afford loosing a customer who spends 40k to 50k a year on glass pipes and supply's read more

Little man that working today is rude condescending the ladies were very helpful... I get enough attitude from my little man 4yrs don't need it when I'm asking questions read more

I am not a big fan of this smoke shop, it's at a convenient location so I go there on occasion. But a lot of their products are overpriced, and overall it's never that great of an experience. I wouldn't go out of your way to shop here. read more

We stopped in to get a cleansing product, based on what the employee told us we bought a product, we get it home and do a little searching, this product DOES NOT do what the employee promised. I went back in to exchange for the correct product and was prepared to pay the difference because the other proper product was more expensive. The employee apologized and said she never used the product and what she told us was what she knew about the product, which based on manufacturer site and the pamphlet she gave us was incorrect. She apologized again and said NO REFUNDS OR EXCHANGES...So basically she lied about her knowledge of said product, sold it to us under false pretenses and would do nothing about the $60 I spent on that. We went to this store because they sell the product and because of what kind of merchandise they sell. Figured they would be knowledgeable in their products, which was not the case...I should have done my homework prior to going to store, but I generally try to let the experts tell me what I would need, unfortunately that is not the case here. I feel we have been ripped off and am making sure everyone knows what they do to sell products, like a car salesman, say what they need to get you in and then lie to you. I am VERY disappointed in the store as we have shopped here before, they sell good products but the employees are not trained properly or are trained to lie to sell products, then once you buy they basically just say screw you Mr. Customer we don't care we misrepresented our products, but that is the customers fault for not doing their homework...Not how things should work, but live and learn. I will never set foot in this store again, and want to let people know what they are about. Smoking Dragon on 35W frontage road will not be honest or take responsibility for their own misrepresentation of their products, so I will spend my $$ elsewhere, hope this helps when shopping for these types of goods...GO SOMEWHERE ELSE read more