TLDR: if you don't need to ask questions, the selection looks fine. But don't come here if you need…read moreany help. Went there with my friend who's never had THC or CBD products. I've been in stores like this before and usually you have the kindest, most knowledgeable people. Apparently some new laws in Texas passed, so I get why the saleswoman was being careful about how to sell stuff, but she was super rude and vague and snobby about it. I personally just buy gummies for myself every once in a blue moon, so I'm not super knowledgeable about THC products overall. I've heard of things like "sativa" or "indica" but don't know off the top of my head what that means. but my friend wanted something smokable. I think legally you have to buy a vape for nicotine and then the product? But she assumed we knew that. Still don't know the rules. I gave a heads up to the saleswoman that my friend has never had any THC products before, and she's taking it for medical issues, and that we're kinda clueless about this stuff. I've gone into stores many times saying I am clueless and it's a normal experience for them to "dumb it down". The sales lady said how there was a raid down the street and how "we're asking the same questions over and over" and insinuated we were on something. To be clear, I was in the store first before my friend came in, so I did ask the same questions my friend ended up asking. We're two 30 to 40 year old women who haven't had a single substance. We just wanted answers. It was pretty offensive. She said go to another store, she's not comfortable selling to us, because "we keep asking the same questions." We were literally just trying to figure out what would be the weakest possible option, since she was new to this. Very basic questions. I know with gummies they have doses, wasn't sure about vapes. And we tried asking the same question in multiple ways and she kept shutting us down and freaking out about the new laws. I get it, be careful, but she wasn't listening AT ALL. I get that she can't give medical advice. We weren't asking for any. Imagine going to a restaurant that has wine and asking the difference between Merlot and Malbec, or what tannins are, or how much alcohol is in a glass...and the waitress telling you that you're drunk and need to leave. It was just really snobby, rude, and unprofessional.

a women turned me and my friend down all we were trying to do was buy a pre-roll I showed her my…read moreparental ID from the Department of security until my physical card ID came in the mail and she said "people can print this" I was confused because I don't think anyone can but I said okay left and came back nice and calm with my passport and she turned us away. I was trying to decompress after a long day and she was making it worse now I'll admit I said some words I shouldn't have but like I said I was trying to calm down and she was making it worse

Good selection, friendly service! Recommended! Saddy extremely helpful!…read more Would definitely come back for more service!

I asked about a product if they had it in store. I told the lady on the phone I'll try to make it…read morebefore they close if not another time. Before I could finish the sentence she hung up on me. I've been a regular at the store, the gentleman that may seem he's the manager is way more respectful. It's just sad to be treated like this by the same person time after time. Given the fact that I'm in and out quickly.

AJ the owner is there every Wednesday, he's super cool and carry great products, strongly…read morerecommended this place! Big Dan,

Good vape selection. Good prices. Friendly staff. I went here as a convenient stop, got what I…read moreneeded, and was happy with everything. Would drop in again if in the area. Thanks!

Awesome: shop, rewards program, in-house blends…read more They are some of the nicest and friendliest staff in town. They don't pressure you into anything, and are super helpful. Check this place out!

The service at vapor studio is absolutely fantastic. The sheer integrity that Travis has…read moredemonstrated anytime i have a question or concern about a product, is mind boggling, and i wish more shops in austin operated in the way this shop does. Travis himself said that he's tried every product they offer and will give you an honest review on anything you may be interested in. Until the other shops get their **** together, i won't be going anywhere else. iykyk...

This place is great - Michael is such a cool dude who is super knowledgeable and just a super cool…read moredude. Weird (in a good way), fun vibe

If this is the same shop I've been to a few times…read more.. Service is good, & their location is convenient for me.

RAMI and KAYLEE are so attentive. the only vape shop in austin that actually has a selection other…read morethan juul i swear i went to 6 different shops. this one was the only place that actually answered the phone when i called so i didn't have to make the drive for no reason. they were so accommodating and the shop is very clean and well lit. staff is incredible. kaylee answered all my annoying questions and gave me wonderful suggestions. the manager rami... you'll feel like you've known him forever. very good energy and wonderful service. i ended up just chatting and joking with them. it was late night but more people need to be in there. it's a vibe! i never leave reviews for a smoke shop. that's how you know its a big deal

the lady behind the counter (forgot to get her name) gave excellent, enthusiastic service and was…read morevery knowledgeable and honest about the selection of vapes and gummies.

Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.

Excellent THC gummies (40 and 20mg) consistent strength. Friendly store people. I hope the…read moreregulatory aspect of THC as an over-the-counter sleep aid remains stable.

Went in for some basic supplies. Even though it was busy, I received great customer service, not…read moreforgetting me as he ran around and got my items. There was only one item on my list they didn't have. It's an old skool tool so not surprised they didn't have it. All my in-stock items were good quality and not overly expensive. Thanks for your help today. Will be back.