WHY MY REVIEW MATTERS: Because I was paying out of pocket, not going through insurance. This is my…read morefirst-hand experience. I do not recommend this business. I try to be very disciplined in leaving 1-star reviews, but this business deserves it. I came in with a scratch that started at my driver-side door and ended on my passenger door. I was quoted and given an estimate by an employee. I called back to schedule a drop-off and a woman who called herself the owner was so difficult to speak with. Not only did she over-talk me, but she bad-mouthed her employees. She followed by saying her employee shouldn't have given me an estimate. I said, well why is the employee working there then? The owner replied, "Well she's new." To which I responded, "Well why was she left alone then?" I continued, "I have an estimate in the name of the company and I'd like to drop my car off and for the estimate to be honored." After going back and forth for 18 MINUTES, she finally agreed to "allow" me to drop my car off so that SHE could take a look. I got to the business, and the owner was even ruder in person. Then she said, well this quote is no good. Let's walk outside so I can give you a real estimate. Then she said, what [former employee] quoted you doesn't cover repair. So the scratch will still be there. After more back and forth arguing bc she wanted to double the price on me even though I was holding the work order in my hand showing her, I just left. My time and well-being are too important. I saw other negative comments about storage fees being 3x the industry standard - it's true ($110/day). I saw comments about the owner being unpleasant - it's beyond true. Avoid this place. It's not worth the price or the headache.

I would highly recommend Total Collision. Unfortunately, I've needed to use their services twice…read morein the past year. Both times they offered quality work and exceptional customer service. They saved me money and went above and beyond to get my car back on the road.

Jim took care of me. I highly recommend him to fix the dent or dents in your car. Quoted me a…read moreprice and when everything was finished it was less. Very professional

My local mechanic is Runge's Auto but for a small PDR job for their usual specialists from…read moreNaperville, it would need to wait to be bundled with other bigger jobs. I checked Yelp and discovered that Jim and Presto Dent have been doing work in the neighborhood and able to do his work at Runge's if needed. He was able to schedule up on a good weather fall day and work right in our parking lot. Took out the door dings from a quarter panel with no sign remaining and gave me a heads up to reapply wax. His pre-visit estimate based on a photo still beat the bundled price I got quoted at Runge's, and I was able to schedule it within the week. Recommend keeping Presto Dent on your list whenever you give your vehicle their detail care.

Deem Zahir was very professional and great to work with. He looked at my vehicle and found a big…read morescratch in it that my husband didn't see. He decided to bring it into the shop, clean it a little bit and look at it better found a dent in it. I loved how I didn't have to talk to the insurance company. They went above and beyond and vacuumed out my mini van. I have a wonderful experience with them as they were honest and upfront with everything.

Definitely first class quick service, respectable, friendly, caring…read more They took great care of me making sure I have my rental and also returning the rental for me. They making sure they match the paint perfectly getting the correct parts from factory, completing the job in a timely manner keeping a great contact by call and by text. I really appreciate Alan and his crew for making everything easy for me. I have a 2012 Kia Sportage. I've been involved in an accident front left side damage. Everything looks brand new because of the insurance and because of total collision I am back on the road as quickly as possible. I will use their shop again for autobody and Mechanic , even visit from time to time Thank you total collision from Adam, I appreciate you

Had Jaime take care of my F-150 Raptor after some really bad hail damage and he absolutely nailed…read moreit!! He removed a bunch of large dents -you'd never know they were there. He also replaced my bed cover and got everything lined up perfectly. Truck came out mint! Super easy to work with, great communication, and the whole process was smooth. If you need PDR done right, Jaime is the guy, I wouldn't trust my vehicles with anybody else!!

I backed into a plastic garbage can resulting in a large dent and 12" crease on a wavy body panel…read more There was no paint damage so I reached out to see if PDR was an option. Jaime was professional, responsive, and did an amazing job fixing my mess up at a fair price. He also fixed a few other door dings.

Friday April 27th.... he doesn t answer my phone calls.... or emails, he told us he already sent…read morethe check...once in january i believe and once at the beginning of april, we are still waiting....its amazing, how can you still be in business, when you steal money from people? you take clients money and you dont even do the job...that has a name...ROBBERY, THIEF, that is not cool Johnny! BROWN SAFE is trying to contact you by the way....you owe them money too... i only care about my money.... pls pay us back!

DO NOT USE THEM. This company is a scam!! If they say they will return to complete any work, DO…read moreNOT GIVE THEM ANY MONEY, and do not allow them to do anything to your car. We have lodged formal complaints, and filed a report with the police to protect against further harassment and threat issues. My driver side door was hit and wouldn't close. They did a little work the first visit to get the door to close (though not properly, and still hasn't been fully repaired), took only cash payment and would not give a receipt. They were supposed to complete more work including replacing the door check and paint/dent repair, and came two more times only to take more cash. One the second visit when I said I'd rather get an opinion elsewhere they threatened to "put the dents back in". I should have known. They refused to provide receipts of what work was promised and what the money was for. To this day they have refused to do any more repairs and have blamed me for their refusal to finish the repairs after 2+ months. They will not provide any proof they ordered the part they claimed hasn't yet come in after 2+ months. They have come up with multiple excuses for why they won't finish the work. They said the part they ordered (a door check) 8 weeks ago hasn't come in yet, but cannot show me what part they ordered or when they ordered it. They blame my schedule when on three occasions I left work early to meet them, and they still wouldn't do the work. They are extremely unreliable unless they are coming to pick up money. Once they wouldn't come because "it was supposed to rain" -- weather channel had a 10% chance of rain that day, and indeed it did not rain. Once had an appointment for 630, and I got out of work early--I met them at 5 but they said the paint had ruined because it had been sitting too long (even though it was earlier than our original time?!) The most recent time we scheduled an appointment for 3 pm for them to finish the dents and paint. At 245 I called, and he said he would be there at 445. At 5 I called, and he said he was en route. At 6 and again at 7 I called without answer. Later that night he said his battery died and was waiting on AAA, but couldn't explain why he never told me this while I was waiting for him for hours. The stories were similar on other days. I work full time but took time out of my schedule on days they said they would come and they never showed up. I'm expecting lies in response to this review, just like in most communications. I am happy to show anybody who wants the full extent of our communication.

Came out from grocery shopping and of course instead of returning their cart to the corral, someone…read morehad just pushed it into my wive's suv. Nice size door dent. Visited John and Dent Team and he felt he could get it about 95% right for a very reasonable price. I figured I would give it a shot seeing that outside of insurance to have full body work done on the car would have been a couple of grand at least. Made the appointment and two hours after dropping the car off I came back. I'd say it is damn near perfect for exactly the price quoted. Each time my wife looks at it she comments how nice it looks. John is a nice guy, personable and better than his word. Highly recommended

I had 4 dings on my driver's side and John was able to get me in a few days after I initially…read morecalled him. The dings are gone and the car looks new! Great price too! Thank you! A. Nussbaum

Rey was excellent! I couldn't be happier! My BMW 840i had a sharp dent from a piece of metal thrown…read moreby a vicious, hateful rider lawnmower (which I have since sold), and he diagnosed it right away and explained exactly what could be done. The dent removal came out perfect--I honestly can't tell where the damage was. He also took care of another small dent--gone! Rey was professional, personable, and clearly an expert at his craft. He even showed me around the shop and explained some of the other jobs he was working on. Highly recommended.

Removed a small dent on new Mustang. Came to the house, on time and did a phenomenal job!! Looks…read morelike there was never was a dent.