This was my first time to visit a SK. My wife and I were with our young granddaughters who wanted smoothies and this was the nearest business that made them. I was a little overwhelmed with the options on the menu but Alex was awesome and helped me with selections. I really appreciated her friendliness and she definitely knows her product. The store seemed clean, and it was well lit. I would go back. read more

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TERRIBLE SERVICE. I reminded the cashier three times that I WANT MY RECEIPT. SHE steadily waited on the drive thru customers while we waited and waited inside. She turned to me and asked 'what did you order??' I stated 'if you give me my receipt I can tell you!@!!!! The gogo bowl was alright, but nothing to write home to mom about. I guess I WILL continue to drive 28 mins out to TROPICAL SMOOTHIE CAFE on Miami Blvd. Where I know what I get, for less. They are $4.50 cheaper. NEVER AGAIN Will I go to this poorly managed business!!! read more

I'm surprised I have not written a review for this place before-I don't come here often but when I do it always seems to be a production! I'm sitting in the drive thru line waiting and typing this review....so let's just say efficiency is not their strength today at all! I choose this location bc of the drive thru but it's not managed well, there are only 2 cars in front of me! The prices have def gone up e up since my last visit-a small smoothie is almost $7!!! I hope the smoothie is decent.... read more

I had a terrible experience at the Smoothie King on University. I ordered two 32oz smoothies via the app, but when I arrived, they didn't have the ingredients to make them. I asked for a refund, but the staff told me they couldn't process it since I ordered through the app and directed me to contact app support. I immediately messaged customer service, but it's been over a week, and I still haven't heard back. I also tried calling the location, but no one answered, and there's no voicemail set up. I'm out both my smoothies and my money. Extremely disappointed--would not recommend this location. Update: It's been weeks since my purchase and have contacted customer service multiple times as suggested in the reply to this review. No one has reached out to me. Don't use the app to order from this location or visit this location, they charge you and you may end up like me without your money or smoothie. read more

First Collagen Boost smoothie had no flavor and paid for a second different flavor thinking it was my choice. Second had very little flavor too and tasted like crushed ice and watered down coconut water. Now thinking they're either cutting cost and adding very little fresh fruit and vegetables or they were short on inventory on a Friday night. Either way I won't be returning. read more

I'm a rewards member so get a coupon almost every week with a special discount. This location has a drive-through and I was worried when I came in and saw one person covering both register and window but Tejaenae (sp?) attended to me quickly and gave me a great peanut-power plus smoothie with very friendly service. Relatively close to DPAC so might make it a new stop-off point before a show. read more

By far and away the worst Smoothie King location I've ever been to. Almost every single time I order ahead here, without fail, something goes catastrophically wrong. Why not order inside or at the drive thru, you might ask? They're no better at all. The lines are long inside, the drive thru takes an absurdly long amount of time (like 20+ minutes), and here lately, my order has been lost on multiple occasions. It is consistently terrible, and I for the life of me cannot understand how a SK location with so much going for it could fumble the bag as badly as it does. It's a pity that the one closest to me closed over a year ago, as it was usually better managed and maintained. The one in Cary puts this location to shame in every single respect. Management needs a complete overhaul. It looks like they changed ownership recently, but having visited before and a month after they changed hands, it doesn't appear that it has made any difference. read more

Super fast and delicious. Nilynn was super sweet and helpful! Definitely my go to spot for a smoothie read more

Smoothie King - Vegan Dark Chocolate Banana - Juice Bars & Smoothies Near Me - Durham, North Carolina

Wish I could do 0 stars. Canceled my order twice for no reason. Rude staff. Just make the smoothie, it's your job bro. Do better.

Definitely was much needed on a incredibly sizzling day.....when it is like a 100 or so degrees, it was much needed and it was also fairly convenient for what I needed.....Will definitely be getting another one in the near future... read more

If you're ever near Smoothie King in Durham and need a reason to smile, go see Nialynn. She is truly a breath of fresh air and a perfect example of professionalism and kindness in customer service. From the moment I walked in, her bright smile and warm greeting made me feel genuinely welcome. You can tell she cares about every customer--not just getting orders right, but making sure each visit feels special. Nialynn has a quiet charm and elegance that lights up the entire store. She handled my order with patience and consideration, making sure that I was taken care of with grace. And let's be real--she's absolutely beautiful inside and out, which only adds to the pleasant energy she brings to the space. My smoothie was made perfectly (shoutout to the HULK ), and the entire experience was quick, smooth, and enjoyable--thanks to her! Durham is lucky to have someone like Nialynn representing the Smoothie King brand. If there's an Employee of the Month program, she deserves it every single time! And if I am spelling her name incorrectly, I mean NO disrespect. Phonetically, it makes sense ;-) Just go and see her. read more

Worst service and attitude ever! Drive thru, finally got something they could make. "You can move foward." No "please", " thank you", "sorry, we are out of." The driver in front of me had to pull to the parking, to wait for his order there. Then comes my turn...a guy comes to the window and asks me what I had ordered, then he closes the window and a woman is loudly having heated discussion, then woman opens window cussing the f word, and asks me what I ordered! Crazeee! read more

I'm done with this place. The drive through wait is always long, the staff are terrible.... Last time they didn't have the ingredients to make what I wanted. Not sure how it is still in business. Several people left the drive through line before me due to the long wait. It's a shame because the location is so convenient for me. read more

There are 28 reviews for this smoothie king location and it has a 1 star rating! Still trying to figure out why and how it's still open! There is ALWAYS SOMETHING with this location! They're out of smoothie bowls (which is crazy as heck considering the name of the place is SMOOTHIE KING, but I digress), the staff is rude/slow/or negligent! Something! To be placed on a busy highway like University, there are SO MANY reasons why this should NOT be the case for this location! Count me out for ever patronizing this establishment ever again! I'll drive around the corner, get OUT of my car just to receive better and efficient service! read more

I would give this place zero stars if possible. Jokes on me I went here again after nearly a year since my last review hoping things had changed and guess what? Not at all. Upon getting some recent dental work I was advised to get a smoothie for lunch due to the novocaine wearing off. I placed my smoothie order on the app and it's important to always give them extra time when ordering online. The app time said 2:05PM pick-up and I got to the establishment at 2:25PM and they hadn't even started the order yet. The service at this location is abysmal. I don't know how they remain open with a series of 1 star reviews. read more

The manger was so nice, this was my first time trying smoothie king and the menu was overwhelming so I asked him to make me something good and he did!! All I asked was for him to use mango and strawberry and spice it up for me!! Definitely will be back!!! read more

On April 12th, 2024, at 2:20 pm, while purchasing a smoothie for $8.99, I paid with a $20 bill. The employee, Tyler, gave me only cash back from a $10 bill. When I asked for their remaining $10 in cash, Tyler refused, claiming that I had only given him a $10 bill instead of a $20 bill. My order ID number is AAACZL62AGB8. Don't trust them with cash read more

Mikhail and Nilynn made a great recommendation on drink. I enjoyed it very much. I was trying to decide between smoothie or bowl ended up going with smoothie. read more

Not only was the service very fast, the interior was clean and the workers were all very friendly and welcoming.

The service is awful all the way around and I am saddened to hear there are so many others like myself who have had bad, unclean, nasty attitude, long wait and can't count cash service. It is a drive for many but if you are ever on Hwy 55, there is an excellent Smoothie King at 1118 Parkside Main Street, Cary. It is across from the Movie Theatre/Bowling Ally and across from Hickory Tavern. All the issues referenced above disappear once you walk in the door. As stated in my prior review, I'm done with this University Drive, Durham location. read more

The service i recieved from Micheal, store manage, was fantastic! he provide me and my friend awesome service by helping us out with our orders when we really needed it. I highly recommend going to this store when you need a smoothie or a smoothie bowl. read more

Door was locked at 8:13 pm. When they close at 9:00 pm. Asked me to drive around. They were out of banana and strawberries. I won't be going back to this location. read more

Nilynn was fabulous. Amazing smile and service!! The drinks were awesome too. I would highly recommend this location.

I give this place a Zero star if I can. 8:25 in the evening and it says it closes at 9:00pm. Drove through the Drive-Thru and asked if they were still open through the intercom, no answer. Then drove up to the window and there was now one present. Looked like the workers were hiding in the back so they don't have to take your order. 2nd time in a week this has happened. The week before same thing happened. No response from the intercom. Then I drove up to the window and they were present but played it off like they didn't see you. Tapped on the window.... No acknowledgement. Straight Trash! read more

Update: STILL trash and dirty. Service is horrible you have to wait 30 minutes to place an order to then deal with nasty employees who know nothing about food safety and refuse to wear gloves. Jamba Juice is 10000x better with employees who actually wear gloves, and hate their jobs. Do NOT recommend this dump. I will be happy when this waste of space location disappears. The email I was given last time is not even valid smoothie king is TRASH read more

Smoothie King - Asking for instructions from a manager to give a refund - Juice Bars & Smoothies Near Me - Durham, North Carolina

My granddaughter and I just visited. I was going to get her a smoothie prior to going to a tutoring lesson. The women behind the counter were rude, not even speaking when we went in. My granddaughter asked for a fruit bowl. They said we are out of bowls. So I asked could they put the fruit in a cup, and she said No! fruit goes in almost all of their smoothies so if they don't have fruit, they should just shut the doors. I give it a -1 rating. read more

this store is completely dysfunctional. The service moves at a snails pace. although it does hit on a summer day, the wait ain't worth it. I think there's only one joker working in this store too. don't waist 30 minutes of your day in this line. read more

Somehow everything is broken at all times and employees would rather be elsewhere but doing the job they are hired to do...

Just shut this location down it's always a problem either my smoothie isn't made correctly or the drive thur line is supper long like it's so hard to make a smoothie read more

Smoothie King - Juice Bars & Smoothies Near Me - Durham, North Carolina

I love the smoothies but the service is awful. Either long line and slow service or no line and they are being slow or not serving. You end up waiting just to place your order at the speaker. Please get more employees. I feel bad every time I go, but the smoothies are so delicious. read more

This is one of the slowest locations ever.. the smoothies are ok but they really need more swiftness here. 15 minutes to even order is ridiculous. read more

Do not come to this smoothie king unless you want to wait 25 minutes or more. Terrible.

i order two smoothie bowls $25.00 they were good but in proportionately different in size... one was full to the brim and the other was as half full... really? I bought them the same time didn't you think we notice. stay away some workers don't care. so thumbs down for quality and quantity... two different people made them ... no time for do over picked up on way to work... do better! read more

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This location lacks customer service severely! Ordered thru the app which happened to accept orders today usually it doesn't until after 9am. Got there, Drive thru closed...went inside...me and another customer. Stood there while he was making drinks. No greeting, no - I'll be right with you. Nothing. I'm not asking for them to be super chipper but have some decency. Hello, good morning! I'll be right with you... something. Finally as he went to the sick with his back turned...he mumbled something. I assumed he asked can i help you? But i didn't hear him. So it's like it's painful to speak up. I know it sucks to be awake at 8am. I hate this place just made me annoyed this morning but it's ridiculous. I'm done. read more

sadly, after not visiting this shop for some time, I'm probably never going to this shop again. Usually there are young careless associates here. Yesterday I was shooed away by some older lady that should have known better about customer service. I'm not sure what the issue could be about recruitment at this franchise, but consistently this place is toxic and sucks. So; bye. read more

You've guessed it, I downloaded Yelp and made an account just so I could share how horrible this Smoothie King is. Many of the workers are rude. They make your smoothies wrong 8/10 times. They are so inconsistent with the orders, if I had an allergy, I would be terrified because you never know what you'll get. You'll be lucky to get the wrong smoothie though. 7/10 times you'll arrive to purchase a smoothie and the store will be closed early. I am not talking 10, 20, or 30 minutes before closing, I'm talking in the middle of the day!!! Their excuse, you ask? "The machines are down... we don't know when they'll be back up and running." This place is so terrible that I have officially transformed into a Karen! Now let me call my lawyer for the emotional damage I have incurred. read more

Roll the dice and see if you can get a smoothie. I use the app to order and they are extremely pathetic when it comes to consistent service. Occasionally, when I come in the morning, everything is fine. There are also times when I have to wait 20 minutes. I don't have that kind of time. I'll have to find a new place to go in the area. read more

No stars. This is unreasonably slow. They have the customers in drive thru wait 30 mins to get up to window and not even have the smoothie ready. I am dumbfounded by the price of the smoothie for this kind of service. I will not be going to this smoothie king again. read more

Most of the workers are so rude, especially one of the managers. She yelled at me and my grandma multiple times and was being a B just all around. She even ended up giving us all of are money back instead of just our change because she was too busy flirting with a male customer that walked in after us. read more

well we pull up at 430 on Sunday afternoon. the hours of service state they are open until 8. We walk up with the open sign on , the doors were locked with the lady standing at the counter and would not open the doors or tell you why the doors were locked. while we were sitting in the car eating from Jimmy John's, there must of be10-15 people show up and leave. please if you are going to be open have people that will actually work and not sit and watch people walk and then turn around and leave. who ever owns this establishment need to look into what goes on and think about fixing there problems since it seems every one has problems here. read more