After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.

Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

Owner is terrible , would not recommend anyone shop here. DREAM PLANET is at Ceaser Chavez and San…read moreMarcos a couple blocks away and has better glass, better products, and an owner isn't a shit person. Paid 2x as much for a battery there and it was honestly entirely worth it to support a business that doesn't Fk over their customers Bought a $30 battery, got home and it didn't work. Came immediately back, within an hour, and explained the issue to the guy I had just bought it from. They called the owner who apparently told him to tell me I was just shit out of luck. On a defective product I had just bought an hour earlier. And to be clear I wasn't asking for money back, just a replacement that wasn't broken, and that was apparently too much to ask.. She's not on the hook, I guarantee you they have a return policy with the manufacturers, she just didn't want to be bothered. Guys in the shop were really nice and apologetic, unfortunately they appear to work for someone who doesn't care about her customers and is totally fine with selling customers defective products and keeping their money. Extremely disappointing, terrible business. There are dozens of smoke shops in the city, don't waste your money here.

I love this shop! I shop at the San Marcos location and I love the ATX one too. American made glass…read moreand locally owned.. what more can I ask for. Support local!

Great shop! Sam assisted us with selecting all our purchases, even let us return an item when we…read moremistakenly bought something. He also helped us set up our device! Thank you so much

Our favorite smoke shop to go to in Austin! Their selection is great and Abraham is always very…read moreprofessional and friendly. They also have a great rewards system!

I had the pleasure of visiting this shop for the first time on my last trip up to Austin. I had…read moresaw some buzz on facebook and I was very curious. It was my first time at ACL and well I wanted to be cool. I had heard about these e-cigs/vapors. It reminded me very much of a hookah, but portable. I love all the different flavors so I was very intrigued. My hotel was just down the street from this particular shop and they were going to have their soft opening Saturday morning. I figured I'd check it out and see what they had to offer. If I saw something I liked I'd have myself some fun at ACL!!! I stepped in a little before they were officially ready to open, but the owners/employees were nice enough to let me in and preview the joint. I ended up trying out a wide variety of flavors at their tasting station. They have tips so you can take it off and try as many flavors as you like before purchasing. I fell in love with the Space Jam - Astro. So I decided to go ahead and purchase one of their basic intro packages. They were having all kinds of specials the first day so I ended up getting another flavor too. The build out is very sleek. I could see myself just chilling in the back and studying while puffing on some Vapor.

Shout out to Andrew for being super helpful and friendly!…read more I came to Austin because I was visiting out of town and I left my vape back at home. I bought a new set up, thanks to Andrew's help! He took the time to set everything up and gave me tips on things like what temperature my vape hits the best at. Because I told him I was visiting Texas, he also gave me a bunch of awesome places to check out while I was here. Thanks so much for the great service!

the service was great here!! the guy working was extremely helpful and had great recommendations!…read morehe recommended our new grinders and we love them so much!!

From the owner: At Happy Clouds, our motto, "Keep Texas Cloudy," blends the spirit of Austin with a statewide twist…read moreon the beloved phrase, "Keep Austin Weird." Since opening our first store in May 2015, we've expanded to 6 locations across Texas, including to Round Rock and now Downtown San Marcos, all while staying true to our roots and passion for making our community happy. We also deliver our products right to your door! ​ We love Central Texas and are dedicated to uplifting our community by supporting local glassblowers, artists, musicians, and creatives. Our shops on Montopolis and North Lamar are adorned with stunning graffiti art by local and international artists, transforming our exteriors into vibrant canvases. Step inside any Happy Clouds location, and you'll be greeted by murals that showcase the incredible talent of artists from near and far. ​ At Happy Clouds, we pride ourselves on offering unbeatable prices, exceptional customer service, and a laid-back atmosphere where everyone feels welcome and comfortable.

I always go here…read more But my total started to change up a lot Something I used to buy for 3$ is now 11$ The price will say 2.99 And the total will come out to 13$ after tax And it's been like this with multiple items Seems like they haven't done inventory and fixed pricing for a while now Employees always park out front and never give customers a place to park All around a shady spot used to be good once upon a time

Max is the best. Will do anything for customer services…read more Always knows the products, demonstrating each feature. Even replaced a pod and unit out of own pocket. In my neighborhood the only place I go. I have been in hospitality for years, Max is a keeper. Always in a great mood with the best service. Time to give Max a raise, I know I would!!!!! A lot of choices

I asked about a product if they had it in store. I told the lady on the phone I'll try to make it…read morebefore they close if not another time. Before I could finish the sentence she hung up on me. I've been a regular at the store, the gentleman that may seem he's the manager is way more respectful. It's just sad to be treated like this by the same person time after time. Given the fact that I'm in and out quickly.

ive been a regular here for over a year, this is a great store with plenty of choices in thca and…read morevapes. the owners and staff are very friendly and helpful with helping me pick out the right products. they have good deals on vapes too, good value for your money! i definitely recommend this store! 11/10

Y'all are at it again playing music louder than the Coconut Club and we all know you don't have a…read morelicense to play after 10 PM and if you did get a license good for you AND it's 206 am why are you cranking up the music ? No foot traffic your employees are having fun

Love this smoke shop super convenient, walkable distance, employees are always great and have…read moreanswers to any questions I have !! the prices are great too !! Have a great variety of products too and so many flavors to choose from !

Horrible pricing and No hospitality clean store tho…read more will NOT return

Great recs ! Mike helped he was awesome! Good and fair…read morepricing. Nice music good deals

Amazing customer service and a wide variety of products. Would recommend for all of your smoking…read moreand convenience needs! 10/10

Just about everything you need to get you on the good-foot! Great prices with a nice selection.read more