Típico de una empresa de proximidad. Son amables, profesionales y complacientes. Si el buen…read moreservicio y ser más que un simple número es importante para usted, este es el negocio que le conviene.

I was blown away! I got an eye exam and new glasses within the span of a few hours. The most…read morethorough eye exam I have ever received. The entire staff was professional, friendly and efficient. The prices were reasonable and they had a lot of deals. The store carried a fun and stylish selection of designer glasses. Mine were ready within the hour. I would go back and will refer them to everyone I know!

Great service. I can't say enough. I am new in town; and I broke my reading glasses and needed a…read moreQUICK fix. Most places I called INSISTED I get an eye exam and renew my prescription for my glasses ro they refused an appointment. This would have translated to a 3-4 WEEK delay and $$$ for them; not nice in this covid world where just keeping functional at-home is a major coup!! Anyways, this firm's optician took me the next day, & then accommodated me again... as I went to the old address by mistake and so was late for the appointment. She then took the time and hunted and found a frame that fit my existing lenses; and fit them in while I waited (needed some tooling to fit); and all at a very reasonable price. These people are GREAT! GREAT customer service and LISTENED to the customer. BIG THANKS! This is what builds trust in a service business.

I have not been lucky here. Even though I've had no issues with the optometrists I've seen, getting…read moreglasses has been a big hassle. When I needed a new pair I was very happy to find that they carried the brand I love for sunglasses. But then, it took forever for it to actually arrive as the order had been unceremoniously cancelled and re-submitted multiple times! And when my regular glasses case in they had the wrong arm colour. Follow up two years later and the arm on those glasses fell apart and needed to be re-ordered. No problem, it happens. But I'm told it takes three business days and four, five days later still no news. I call them twice without hearing back. When I finally do and go in because the replacement arrived, I head over and... it doesn't fit. Something is wrong with it and it has to be re-ordered. Hopefully it's not going to take another week. Well I'm thinking that the next time I need glasses, I'll take my prescription elsewhere.

I went there because my daughter had an accident at school with the glasses... after they tried to…read morefix, they concluded that frames cannot be replaced and searched for frames. They couldn't find on-site so they referred to their shop in Vaudreuil. One hour later my daughter had new frames and the school can go on! Kudos to Caroline from Ile Perrot and Josée from Vaudreuil who handled this critical situation with care and attention. Thank you

I bought 3 glasses for a hefty amount at this store. They never bothered telling me that the…read moretreatment on my expansive progressive lenses was botched and never offered to replace these lenses. Silly me - never realized why this lenses take forever to clean...When a specialist told me (after more than 2 years of wearing this glasses) what happened - they refuse to own up and compensate/replace the lenses. If being royally screwed over is your thing - this is your store. Otherwise - stay away!!!

Received exceptional customer service from the manager at this location - Tuan Le Dang. Over and…read moreabove what was expected! Will definitely return here for my next pair of glasses.

I have had glasses for over 20 years. I've only ever replaced glasses because of a changed…read moreprescription, I am extremely careful with my glasses. Both me and my husband bought our newest pairs at this Costco Opti Club in 2018. Both of our glasses, from different companies, had the hinges break completely. For both of us, Opti Club told us our glasses were not repairable. I have bought glasses on Clearly Contacts, family businesses, and Optic Laurier. But I have never experienced such terrible product quality. The teller helping me was also very rude. She seemed to find my existence an inconvenience. I strongly recommend NOT using this, or any Opti Club.

Very rude customer service indeed. The older optometrist woman was also very rude with her visible…read moreminority employee. I felt really bad for this poor girl. I would avoid this place!