Been coming to this gym for years and absolutely love all the staff!…read moreAyana is such a great friendly manager behind the desk and on the floor. Brandon manages the cleanliness team and always has the gym spic and span! This location seems to get new machines and equipment often, and tons of room for stretching, cardio, core and corners to do your own thing.

Focused on the pool area only: murky, unchlorinated water, everything metal is rusted, fan with…read morelong extension cord to make up for the non-functioning air conditioning, drywall and paint peeling, broken window patched with plywood, tile around spa patched with more plywood, showers are rusting and missing shower curtains, and best of all: the receptionist said she wouldn't personally swim in the pool, but we could at our own risk! Largest gym in the chain and the pool area is HORRIBLE.

Ive heard so many bad things about the management and how they treat there customers. Its just not…read moreworth it. Theres so many other wonderful gyms out there. Don't fall for there welcome nice guy act, it wares off fast.

My husband loves this place! Nice local gym that's conveniently placed with plenty of parking.read more

Chuze is impecabbly clean and has a great selection of machines and weights. The staff is very…read morefriendly and helpful.

Clean, comfortable, well-spaced, friendly staff. The outdoor space is great…read more Only issue I have is kind of a big one-- the water filters on all fountain machines seem to be over expired (and have been since this location was a Crunch.). I just want to speak up for those of us who would rather have consistently updated water filters than water flavorings which are sold right next to the water fountains.

I am concerned by the recent acquisition of this club by Genesis. A rude customer service…read morerepresentative called me out of the blue and attempted to fraudulently bill me. I hope this is sorted out soon because beyond cancelling my membership I'll be discussing this with NMDOJs Consumer Fraud Division.

Great gym in the NE area. I've been a member for over a year now & have enjoyed the gym. The main…read moreappeal for me is the location being close to home & the facility having ample parking. Pros: instructors are friendly & good. Classes vary in type and ability level. Outdoor and indoor pool. You can use this membership for all the locations. Cons: the classes aren't all conducive to a working professionals schedule. Classes are pretty limited through the week- if you can't make one that might be the only offering for the week. The Del Norte location has better classes IMO. Barre/pilates. I don't know why- but the outdoor pool is closed A LOT. It's been closed for months at a time since I've been a member, which is a bummer because that was the original reason I joined this gym. Biggest con- outdated bathrooms. I really wish they would refresh the showers Overall the gym gets the job done & I'm thankful to live close to this facility.

Good place to workout ! But the treadmill machines need an update or maintenance they seem a bit…read morewobbly.

The guy running it doesn't have a cooling system in the summer. In the winter it's way too hot to…read moreeven focus on your work outs. You have people trying to circuit train when there's only one of each equipment in the building. It's way too expensive for little quality. Don't waste your time! I finally gave up.

Clean, good hours, friendly staff, good equipment. Not too busy in the mornings. Fair priceread more

Best gym around. Love it! Clean, friendly great hours. You will like the atmosphere and location…read moreis convenient. Plenty of parking.

Our whole family just loves this place- such a friendly and welcoming vibe! you walk in and it…read morefeels like everyone really wants you to be there- just the best!

My partner and I dropped in during the week of Thanksgiving. John, the coaches, and the members…read morewere so welcoming. I loved that John welcomes every single member by name as they walk in (even us). It shows he truly cares about his members. The programming was very fun. A good balance of movement patterns. We will drop in here every time we visit Albuquerque.

Great gym for the price! The equipment is still new and all the machines are working great!! The…read morebathrooms are spacious and clean. The customer service is wonderful! I have 10+ yrs working out in different settings and here are some suggestions I'd like to make to the management: Make an easy Access to the mats. I've never seen the gyms where you have to approach the front desk to request a mat. I waste my time every time I have to ask for it (personally, It doesn't make sense to me). Provide More gym accessories (free weights, bosu, sliders for the core, step boxes and etc. It won't cost much but it will create a better variety for the customers and improve overall impression If possible, create a separate area for stretching (that is challenging, I completely understand it) Other than that, I have a very positive impression of the location, price, equipment quality.

Do not sign up at this Planet Fitness -- they will keep charging you after you cancel…read more I've tried to cancel three different times at this location, both in person and over the phone. Each time, they either refused to process my cancellation or said they "took care of it" -- and then kept charging me anyway. At one point, they even changed my membership from $10 to $30 a month without my permission. I haven't set foot in this gym since 2023, and my bank (Wells Fargo) has records showing I've been trying to stop these payments. When I called to resolve it, the manager dodged responsibility and made excuses. I've since had to contact corporate, my bank, and the BBB to get help. Planet Fitness makes it ridiculously easy to sign up but nearly impossible to leave -- a classic gym trap. They thrive on confusion and delay. If you value transparency, customer service, or your money -- avoid this location at all costs.

When it comes to fitness, I'm game for just about anything. Just about. To preface, I'm disciplined…read morein the beat-the-heck-out-of-your-body arts, you know, pushups and situps and lifting and punching, alongside a little stretching here and there, for balance. As a general rule, I like to sweat. I'm of the midwestern German/Jewish/British bloodline so my veins are pretty heated, thus when I get moving, I'm a faucet, it's disgusting, honestly. If you're anywhere near my proximity when I'm dripping, stay away. I'm like a garden hose under thunderous pressure, hurling my droplets upon unsuspecting passers by. I should also preface this with the admission that I enjoyed an introduction to Pilates from a friend/associate/trainer who offered to show me the ropes, springs and stands of the art free of charge. I didn't take a class and although the personal training session wasn't leveraged on an agreement to review the venue, I can't claim this was a genuine appointment with the business. Like many of you, I was genuinely curious about Pilates. Years of television commercials offered virtually no clue into the underworld of this fascinating practice, and once I was there, in a facility equipped with the very best, I totally got it. Pilates is the yin in my aging, overburdened yang. I'm about to turn 40, about to hit that Over the Hill mark, and that means I hurt, mysteriously, in places that never hurt before. As we age, we realize that stretching and activating those muscle groups that we ignored for 40 years suddenly matters. Momentum Studio is an excessively clean, dynamic facility decked out with machines that are built to bend you sideways, upwards and out. The contraptions in this place, man, they're genius inventions of wood and coil, pulley and spoke, the kind of thing your nutty neighbor developed in his garage, and they work wonders. One hour of work in here will realign your spine and reset your clock to Zen. Next visit, I'm investigating Barre. Can't wait.

Beautiful, clean facility. Calm and supportive atmosphere. All of the instructors I've met are…read moreTOP-NOTCH. (Brian, Aline, Liz, Kelly, & Lourdes - every one awesome) They offer (& recommend) a new customer package of four private lessons. They will allow you to split that with a friend though, making it even MORE affordable. After that they have class packages and also a drop-in rate. Open studio available for those whose training is already more advanced. I've been looking for a studio or some place to go that is more supportive than where I've been taking physical therapy (which I believe is actually making my joint injury worse as they have a specific goal in mind and push, push, push to get to it in the prescribed amount of appointments), and I've found it! I have no fear that the work I do here will be comprehensive, challenging, but appropriate for me and safe. I'm looking forward to starting Pilates equipment and Barre classes!!

Wichita crime family moves and buys sports and wellness…read more Public perception of Genesis Health Clubs - Rock Road and the overall Genesis chain in the Wichita area is... really mixed, leaning negative lately. The biggest pattern isn't people saying the gyms are unusable -- it's people feeling the company charges "premium gym" prices while the experience no longer feels premium. A few themes come up over and over in local discussions: Facilities aging badly -- people mention torn equipment, dirty locker rooms, broken AC, dated interiors, and inconsistent upkeep at several locations. Reddit +1 Membership cancellation complaints -- this is probably the #1 reputation issue. A lot of Wichita-area members complain about difficulty cancelling, continued charges after cancellation attempts, or aggressive contract terms. Reddit +2 Pricing frustration -- many locals feel Genesis prices itself like a luxury athletic club, but only a few locations still match that standard. Reddit Corporate reputation -- locally, the Stevens family ownership gets criticized a lot in Wichita discussions, especially around acquisitions and business practices Very "corporate gym empire built by a comic-book villain who wears a polo instead of armor." Like if Lex Luthor opened a squat rack franchise "Potentially great... if you get the right location, right manager, and never need customer service."

I'll start out with the positive as my review is about the management and not the facility. I went…read moreto the Del Norte location and the facility was clean and spacious. They have a variety of machines, free weights, and cardio equipment in addition to nice amenities such as the wet sauna, indoor/outdoor pool, and hot tub. I noticed I wasn't going as much and so at the 1-year mark in August, I was going to cancel. Knowing the 1-month advance notice for cancellation, I called the club in July and was told I need to come in person. I was away for work and told them it wasn't feasible, the individual on the phone was courteous and said they could process the cancellation. I thought at the end of the phone call, the process was too easy, and they were very accommodating for my circumstance... Fast forward 2 months (today, 12 September) when I checked my credit card statement and see another charge for September. I call again, and now the manager said they have no record of the request and to call corporate. I call corporate and I'm getting asked who I spoke with, when did I speak with them, etc, etc. I don't know about you all, but usually when you get what you want...ie: cancelling my membership. I don't tend to write down the name of who was assisting. So corporate says they are defaulting to the 1 month advance notification and will have to charge again for next month with the membership now ending in November. As a service member, I'm a firm believer in following through with what you commit to. I hit my 1-year obligation and wanted to end amicably, but the company has other priorities ($$$) instead of customer service.