Ive heard so many bad things about the management and how they treat there customers. Its just not…read moreworth it. Theres so many other wonderful gyms out there. Don't fall for there welcome nice guy act, it wares off fast.

My husband loves this place! Nice local gym that's conveniently placed with plenty of parking.read more

Chuze is impecabbly clean and has a great selection of machines and weights. The staff is very…read morefriendly and helpful.

Clean, comfortable, well-spaced, friendly staff. The outdoor space is great…read more Only issue I have is kind of a big one-- the water filters on all fountain machines seem to be over expired (and have been since this location was a Crunch.). I just want to speak up for those of us who would rather have consistently updated water filters than water flavorings which are sold right next to the water fountains.

I am concerned by the recent acquisition of this club by Genesis. A rude customer service…read morerepresentative called me out of the blue and attempted to fraudulently bill me. I hope this is sorted out soon because beyond cancelling my membership I'll be discussing this with NMDOJs Consumer Fraud Division.

Great gym in the NE area. I've been a member for over a year now & have enjoyed the gym. The main…read moreappeal for me is the location being close to home & the facility having ample parking. Pros: instructors are friendly & good. Classes vary in type and ability level. Outdoor and indoor pool. You can use this membership for all the locations. Cons: the classes aren't all conducive to a working professionals schedule. Classes are pretty limited through the week- if you can't make one that might be the only offering for the week. The Del Norte location has better classes IMO. Barre/pilates. I don't know why- but the outdoor pool is closed A LOT. It's been closed for months at a time since I've been a member, which is a bummer because that was the original reason I joined this gym. Biggest con- outdated bathrooms. I really wish they would refresh the showers Overall the gym gets the job done & I'm thankful to live close to this facility.

Great gym for the price! The equipment is still new and all the machines are working great!! The…read morebathrooms are spacious and clean. The customer service is wonderful! I have 10+ yrs working out in different settings and here are some suggestions I'd like to make to the management: Make an easy Access to the mats. I've never seen the gyms where you have to approach the front desk to request a mat. I waste my time every time I have to ask for it (personally, It doesn't make sense to me). Provide More gym accessories (free weights, bosu, sliders for the core, step boxes and etc. It won't cost much but it will create a better variety for the customers and improve overall impression If possible, create a separate area for stretching (that is challenging, I completely understand it) Other than that, I have a very positive impression of the location, price, equipment quality.

Do not sign up at this Planet Fitness -- they will keep charging you after you cancel…read more I've tried to cancel three different times at this location, both in person and over the phone. Each time, they either refused to process my cancellation or said they "took care of it" -- and then kept charging me anyway. At one point, they even changed my membership from $10 to $30 a month without my permission. I haven't set foot in this gym since 2023, and my bank (Wells Fargo) has records showing I've been trying to stop these payments. When I called to resolve it, the manager dodged responsibility and made excuses. I've since had to contact corporate, my bank, and the BBB to get help. Planet Fitness makes it ridiculously easy to sign up but nearly impossible to leave -- a classic gym trap. They thrive on confusion and delay. If you value transparency, customer service, or your money -- avoid this location at all costs.

Meryl came highly recommended through a close friend at the perfect time for me and my husband…read more Several months into the pandemic lockdown, we realized that we'd fallen into a sedentary lifestyle that was doing our bodies and our sanity no favors. I joined Meryl's Zoom group workout class and it made me remember how WONDERFUL it feels to push my body and build strength. Meryl is an excellent coach; even in a group setting of varying levels Meryl knows exactly how to modify every move so that everyone is pushed appropriately. A few months ago my husband and I started personal training together as well with Meryl and it's really taken our training to the next level. Not only has it boosted our physical fitness but I can tell a difference into our confidence in and out of the gym as well. And my clothes are fitting better, which I am extremely happy about. I'm also a big fan of the types of workouts we do with Meryl in general. Each routine is intentional and focused. She's always happy to modify if something doesn't feel right, answer questions, and correct form. We look forward to our workouts every week!

I've been doing virtual training with Meryl for almost two years. I was a bit skeptical about…read morevirtual training at first, but Meryl is able to keep the workouts varied and effective with minimal equipment. I travel frequently for work and she's able to be flexible with my schedule as well as adapt workouts that are feasible in a hotel room. Meryl was also able to adapt my workouts throughout my pregnancy, from incorporating more yoga /stretching to modifying exercises. I really appreciate that she could change up an entire workout on the fly depending on how I was feeling that day. It made it much easier for me to stay active during my pregnancy, even until late in the third trimester. If you're looking for someone who will be flexible with YOUR fitness goals (in my case, consistency and strength), Meryl is a great choice.

Chuze has undergone a lot of renovations that now include a lift lab, side "yard", new machines,…read moreand infrared saunas. The staff is always welcoming, inclusive and celebratory of all cultures, and celebrations.

I've been going to this gym now for a couple of months since I have a second home in Albuquerque…read more It's much better than my club in Manhattan. They are well priced, and they offer a huge variety of classes... I have been going to yoga almost every day and I have found the instructors to be experienced and highly competent. I mostly run in the ABQ Bosque during the spring and fall, so I haven't really needed to use their treadmills much but I expect that will change in the winter. On the few occasions when I have needed to use them because it was cold, or I haven't had time to get down to the river, there have been plenty of machines and no wait times. This is obviously an operation that does well at scale. One of the best gyms I have used in my life.

Been coming to this gym for years and absolutely love all the staff!…read moreAyana is such a great friendly manager behind the desk and on the floor. Brandon manages the cleanliness team and always has the gym spic and span! This location seems to get new machines and equipment often, and tons of room for stretching, cardio, core and corners to do your own thing.

Focused on the pool area only: murky, unchlorinated water, everything metal is rusted, fan with…read morelong extension cord to make up for the non-functioning air conditioning, drywall and paint peeling, broken window patched with plywood, tile around spa patched with more plywood, showers are rusting and missing shower curtains, and best of all: the receptionist said she wouldn't personally swim in the pool, but we could at our own risk! Largest gym in the chain and the pool area is HORRIBLE.

I travel all across the country and I go to different Planet Fitnesses in every city that I go to…read more This is one of the worst Planet Fitnesses that I've been to. All of the equipment is extremely old and fall apart. Every member pays membership dues to keep the equipment maintained and up to date. This particular Planet Fitness makes me wonder where our dues that we pay actually go, because they clearly don't go to the equipment maintenance.

Hello corporate/management decision makers, I'm reaching out to express strong dissatisfaction for…read moreyour decision NOT to move the Beauty Angel RvT red light therapy to the Louisiana location in Albuquerque! I am a ten year member of planet fitness and upgraded my account feb 2025 at the Montgomery location for the use of it specifically. For us to be displaced from our 'home' location at Montgomery and then the amenities signed up for there NOT following us to our new assigned location at Louisiana is a jip!! I don't think it's fair and I am not alone. In the name of loyal member, please rethink this decision??!!

I love this gym. Of all the Defined locations, this one is my favorite. It's not excessively large-…read moreand there seem to be fewer meat heads. The employees at this Defined are a little intimidating at first- but some of the funniest most genuine people once that ice has been broken. This gym seems to be most popular with people just before they head to work, or when they get off. I will admit to coming straight from work and working off the day. All the trainers are more than willing to give you pointers on how to do something properly- but they too are human, and some are more shy than others. They also offer a free "jump start" where you meet with the head trainer and figure out what you want out of your gym experience and how they can help you reach your goals! If you need a gym, they do good here, at a reasonable price. The yoga, spin, pump, combat les mills class are part of your membership as is the pool, sauna and steam room. Unfortunately, even though they address it in their sign up and rules- there will always be those people that bathe in their perfume or cologne prior to hitting the floor and the rest of us suffer. I find it less of an issue at this location though due to the high number of professionals that use the gym- not just gym rats. Oh yeah! And for those of you with Kids- no excuse not to get in to the gym! They have child care also built into your membership.

1/5 I genuinely…read morecannot wait to never step foot in Defined Fitness again. For what this gym charges between the $53.80 monthly membership and the $43.04 "Annual Improvement Fee," the condition of the facility and the overall experience are unacceptable. And yes, the contract literally calls it an "Annual Improvement Fee." So...what exactly are we improving? The gym is regularly gross. The women's bathroom is constantly missing basic supplies. Equipment is visibly falling apart. The saunas seem to be broken more often than they're actually functioning. I genuinely have no idea where this "improvement" fee is going because, as a member, I certainly haven't seen those improvements reflected in the facility. More concerning than the maintenance issues is my experience with the sauna. It's located toward the back of the gym in an area without cameras, and I've had multiple experiences where men made comments that made me uncomfortable. I reported one of these situations to staff and was told they spoke with the individual, but from my perspective, nothing meaningful changed. That does not make me feel particularly safe or taken seriously. Billing has been another nightmare. After an issue with which card was kept on file, a missed payment resulted in additional charges that essentially turned my roughly $50 monthly membership into around $90. The entire experience felt unnecessarily punitive, especially when the underlying issue involved the payment method on file. Then there's the absolutely ridiculous roller-skate situation. I skate to the gym. I asked if I could simply enter the building, sit down immediately inside the door, take my skates off and put my gym shoes on. I am not asking to skate around the gym. I am literally asking to come inside long enough to TAKE THEM OFF. The benches outside are metal and become scorching hot in the Albuquerque sun. Staff told me they contacted corporate and that corporate would not allow me to even enter the air-conditioned building in my skates long enough to sit down and remove them. Apparently making a paying member sit on burning-hot metal outside is the more reasonable policy. The childcare area has also been disappointing. Some employees have been kind, but we've had multiple issues there, and based on my experiences, I have serious concerns about the staffing and the number of children being supervised at once. It has not inspired confidence. To be fair, there ARE individual staff members who have been genuinely nice and helpful, and I don't want to lump every employee together. Unfortunately, nice employees cannot compensate for poor maintenance, broken amenities, frustrating billing practices, unreasonable policies, childcare concerns, and feeling uncomfortable in an area of the gym where I should be able to relax. For $53.80 every month PLUS a $43.04 annual fee specifically labeled an "Annual Improvement Fee," I expect to actually see some improvements. I expect a clean, maintained facility, functioning amenities, properly maintained equipment, reasonable policies, and an environment where concerns about inappropriate behavior are taken seriously. Defined Fitness has consistently failed to meet those expectations for me. Absolutely not worth the money. I'll be very happy when my contract ends and I never have to walk through these doors again. Poor business practices and I plan on pursuing every avenue available to me to make sure that they are held accountable.

First, I will say the person at the desk was very polite, respectful, and professional…read more I brought my 16 year old daughter to work out with me today. Chuze is always very busy and I was trying to bring her over to the Defined side. They would not allow her to work out without signing up first. Reasoning being that she is a minor and there is not a clause in their waiver stating that if a minor is injured they are liable. With as long as Defined has been around, it would seem like they would have added this by now. Especially since she was accompanied by her guardian. So how would any teenager know if they like this gym before they want to sign up? It seems like they're trying to force a sign up to me. My rating is based off of a suspicious business model.

I have an update to my review. A few weeks ago I was approached by the general manager, and I…read morereally appreciate the follow up. Since then, I went back in and met with their trainer to walk me through some strength work and it was really helpful. I appreciated the experience and the guidance And I will follow back in three months. Cody provided great customer service and instruction.