I've had them for years and they always provided excellent service. If you follow their policies,…read moreyou will get good serive.

I am very disappointed with the way my insurance claim has been handled. my claim # 017742319 and…read morei have been a loyal customer for long time . I filed my claim on March 21 after my vehicle was damaged in an accident. The frame of my vehicle was damaged and needs to be replaced. Although the repair was approved, the process has now taken more than four months, and I have been told it could take over six months because the replacement frame has still not arrived. No one can tell me when the part will be available. My insurance company has already spent more than $20,000 on repairs, yet they still refuse to declare my vehicle a total loss. Instead, I have been left waiting indefinitely with no clear timeline or solution. Every time I contact my insurance company, the representatives only give me excuses instead of real answers or solutions. I understand that parts can be delayed, but after four months, I expect my insurance company to do more than simply ask me to keep waiting. I spoke With Isabel Bolanos , Randy Navarro and Gabriel Romero, and nobody did any good For me. During this entire time, I have continued paying my monthly insurance premium for a vehicle that has been sitting in the repair shop. I am also still making my monthly lease payments on a vehicle that I have not been able to drive. I expected my insurance company to support me during a difficult situation, but instead I have experienced poor communication, a lack of accountability, and no meaningful effort to resolve my claim. This has been an extremely frustrating experience, and I cannot recommend this company based on how my claim has been handled. I am asking my insurance company to provide a fair and reasonable resolution. If my vehicle cannot be repaired within a reasonable timeframe due to unavailable parts, they should seriously reconsider declaring it a total loss instead of leaving me without my vehicle for months while I continue paying for it.

Connected with Jeffrey after encountering problems trying to find a company to insure our new built…read morehome in Chula Vista. Jeffrey provided OUTSTANDING service! Jeff keeps in constant contact and keeps you updated. He goes out of his way to make the process as simply as possible and also looks for ways to get you the best coverages and fair pricing. We lucked out to find Jeff and appreciated all he did to support our insurance needs.

I could not have have been blessed with a better Insurance Agent Jeff you truly go above and…read morebeyond, I highly highly highly recommend Jeff, you have been such a blessing to me personally and my entire family and we are grateful for everything you have done, step by step with the most amazing advice, and you take my calls literally any time, finding ways to save OR help me get the right coverage. Thank you. Lawrence

My most recent experience with insurance quote from Yolanda was horrible. She was pretty…read morecondescending and made me feel as if Geico didn't even want my business. Had Geico for awhile. They have been getting worse and worse over the years so I moved my 7 cars and 3 houses from insuring with them to USAA. I had just about maxed out all the coverage on my vehicles and was giving Geico over $10,000 a year. I won't be referring them to anybody until things change with the company and they start helping out military members like myself again. TOO EXPENSIVE, BAD CUSTOMER SERVICE!

This company is absolute garbage. I got into a car accident while pregnant and because the girl was…read morea higher paying member, also basically a young 20 something year old whose parents for actually the ones paying an advising for everything, they were debating on whether or not to cover me because she literally pulled out in front of me in an area where informatives were sketchy as to what the mile per hour was which I was doing severely under, and we were both going uphill with our mirrors blocked because of the sunlight.. had I not caught her while she was going against advice to not tell her car and had she not literally told me verbatim that this was her third accident and she knew it was her fault.. they wouldn't have covered me. And then a week later my husband got nailed by a drunk driver and they would not cover him leaving us thousands and thousands of dollars in debt, because he had his Uber app active. No one had told us that we couldn't have the apps active we were under the impression that they had to just be in use like a passenger in our car. Also on two occasions while reporting this we caught the Geico representative in lies.

Wayne knows his stuff. And he answers the phone…read more He ended up telling me that I'd be better off staying with my current broker because I'm grandfathered into a well-priced homeowner's policy, but he was generous enough to share advice about our coverage (we were underinsured) and deductibles that the other broker had not reviewed with us. I wish we could switch, because having someone to guide us into appropriate coverage rather than just selling bulk cookie cutter policies would be amazing. He's a self-described "insurance nerd" who enjoys getting into the nitty gritty for his customers' benefit. And he is quick to reply to emails and he answers the phone himself. I couldn't ask for more. We are trying to switch some of our other policies over to Wayne even if we have to wait on the homeowner's.

Wayne was incredibly patient, even though he realized in today's crazy California homeowners…read moreinsurance market, he couldn't help me. He explained my options and told me I'm better off keeping the insurance I have now (since he's heard that this company is no longer writing new policies). Good to know when to hold 'em and when to fold 'em !!! THANKS !!! (Super nice guy)...

TRIPLE AAA (4.5 stars)…read more Towing is not cheap, call around and find out!!! I've decided to get Triple A (Plus) membership for just roadside assistance. And let me tell you, WORTH the money. But you may ask why if you have full coverage with + roadside assistance thru insurance. Did you know using roadside assistance that you pay for with your insurance can boost up premiums because every call would be considered a claim. I don't want to take the chance there since I already pay an arm and leg to Progressive. Triple A offers (3) different plans. I went for the Plus Plan for roadside assistance + Motorcycle roadside assistance. After signing up I was able to start using the service on day one BUT even if you are on a higher plan (paid for and everything), for the first week grace period your services are on the lower plan - didn't like this but I get it, had to deduct half a star rating for that. Lowest plan only tows 7 miles free. Any mile after that you work with the contracted tow how much the charge... I was quoted $12 per additional mile. Not bad $48 to take me to my destination. It was either $48, use my roadside with insurance and get a ding with a claim, OR pay $350-400 for a normal tow... to tow 11 miles. SITUATION. BMW replaced my fuel pump couple months ago so this should no longer be a problem. Either there is a fault somewhere or a false-positive sensor read sending to my computer. I got my BMW towed from my home to BMW service for further diagnostics (do not drive if a fuel pump warning appears on your computer - risky). After scheduling a service I got quoted 1hr wait. That was fine because I was home and wasn't pressed for time. HOWEVER, triple a quickly sent someone and they were at my home in a short time. Ready to go in front of my garage! The person who helped me was named Ivan and he was super chill and we chopped it up a bit driving to BMW's Service dept. Afterwards, triple a called me to ask about my experience and all that good stuff. Overall excellent service and customer service. Did you know... you can use your tows not just on your cars, as long as you are present you can use your tows. So, let me tell you this... NOBODY should be using all their plan's tows within a year (if so that means you need a new mechanic or a new car). If you ever need a tow, see if your friends or family have a plan and use one of their tows. It will save you $400! My car is safely with BMW - thanks to Triple A. On a side note, I may need to tell BMW how to do their job - if it's not the HPFP (that was recently replaced), then might be the EKPS. If both are good and warning still comes up and car shuts off, the ln it's a heat-related component failure. Test the LPFP and connection, test the psi or the voltage. While at it, test the Crankshaft Position Sensor for any faults. Do your job so Triple A doesn't have to do theirs!

I needed to have my Mercedes-Benz towed from my garage to the dealership without turning on the…read moreignition. Kusay from AAA arrived with a flatbed tow truck and was blocked with a painting crew on a commercial building next door. He was kind to wait 10 mins for them to move. Then he came, put the car in neutral and we pushed it out of the garage with a neighbor's help in the driver's seat. He gave exact directions to guide us through the whole process. He then took professional control of the situation to get the car on the flatbed. So skillful. Thank you Kusay! You're the best! Stuart T.

I had home/auto/umbrella insurance with Farmers for more than thirty years[!]--without a homeowners…read moreclaim--but they cancelled the home policy in Q4/'2023...apparently when they realized the address was in SoCal...So we finally signed up with AAA...until they cancelled our home (still no claims) in January 2026. After a few weeks frustrating search on the internet, I talked to Nick Kazerouni, who clearly knows the market and options, and was willing to work hard to meet our requirements. He is careful, disciplined, responsive, and a nice guy. I think he will be especially valuable if you have some unusual requirements). I recommend him without reservation.

Nick always has your back and is very thorough. He's written Home, Car, Life, Earthquake, and…read moreUmbrella policies for us. Great (and timely) communication and a really nice guy. My wife had a situation with her car insurance that he was able to help resolve. Recently, I had a very unique situation with my Life policy that Nick was relentless about and was able to get the answer we needed. Can't recommend him highly enough!

Absolutely wonderful experience working with the whole team! Our realtor sent us over to the Daiju…read moreteam to work quickly on new Auto/Home/Umbrella/Earthquake policies. We had the pleasure to work with Montserrat on the team and she was incredibly helpful and patient as we quickly worked towards a great set of policy solutions specific to the needs of our family. Can't recommend this group enough!

I highly recommend Daiju and his team. I thought I had top-notch insurance, but gave Daiju an…read moreopportunity to review my coverage. Daiju provided me significantly more in coverage while saving me approximately 15% on my then-existing coverage. Daiju makes my insurance coverage feel like a concierge service. Someone hit my car, and he took 100% of the stress out of it for me. It was seamless and the vendor he recommended did an excellent job with the repairs. I now have Daiju covering my life, home, vehicle, business and business health insurance. As a cherry on top he has a wonderfully pleasant demeanor!!! I HIGHLY recommend Daiju and his team.

If you're looking for the lowest auto quotes, I highly recommend visiting Steve. Steve is patient…read moreand honest and I felt comfortable talking with him. He was non-judgmental and he gave me a lot of his time today. I appreciated him explaining to me how the auto insurance industry works. Thank you, Steve.

Steve has been taking care of my insurance needs for years. Always easy to do business with. New…read moreoffice looks amazing!

I was referred to Allstar United through one of my friends several years back. Mo and his team have…read morebeen great taking care of my family and friends. Anytime anyone needs insurance, Allstar United is our first go to. Mo has been great at finding coverage when other insurance companies are not able to. His rates are more than reasonable, and he goes over all the coverage details letting us know what to keep and what is not necessary. He doesn't try to upsell us which is very important. When you find good business people like Mo and his team at Allstar United, you stick with them. Do yourself a favor and give them a call, u will not be disappointed. Thank you Mo, and the team at Allstar United, you have a loyal customer for life

Sairas was the gentleman's name that helped me. From start to finish he went above & beyond what…read moreanyone could ever expect from a insurance agent. At one point we almost hung up without getting me insured directly cause I didn't think I could afford it but not only did he figure out how to get me insured with sr22 and the rest of my mess driving info he did it with a price that nobody could match thank you.

Extremely unethical -- Avoid at all cost…read more Created some lame excuse about Roof Algae -- and threatening to kick me off my insurance. The Roof was fine per the expert contractor.. In any case I hired a contractor to clean the roof, spent $2000 and then I sent pictures as proof. One of the pictures had some sign of the recently wet roof. Without any notice they tossed me out of insurance for this flaky reason. And then I find out from the mortgage bank that they tossed me. When I called -- and asked why they did not notify me -- they said "We have more than 100,000 customers and we can't notify every person" .. I said so what is my recourse. the Agent says -- now that the insurance has lapsed there is nothing they can do Absolute filth. I am really considering filing a lawsuit and definitely reported to BBB

I have been a loyal customer of liberty mutual for several years. I am extremely disappointed to…read morethe unprofessionalism. I had my vehicle stolen and involved in a theft crime, the suspect damaged my vehicle. You would think liberty mutual would bad enough to make the process easy to get the vehicle towed to a body shop and fixed. This insurance has adjusters that either doesn't know what they are doing? or they are trying to get over on their members on money so they don't have to come out of pocket of much money. But it's completely ridiculous when I pay every month for my coverage. Also they hire customer service representatives that act like they give shit about your problems but don't actually do their job to get you a supervisor when you ask for one. Don't use this insurance, once my situation is fixed I am going with USAA