I visited Lomax in Mays Landing on Sunday, 7/24 to look at replacing my hardwoods floors in home I…read morerecently purchased. During my visit, I spoke with a salesman about flooring options and next steps if I wanted to go with one of the tile flooring options. I was told I needed to set-up an appointment with Dave, the contractor for a measurements + an estimate. I am really not a fan of businesses that like to farm out their contracting to outside parties because things never seem to go smoothly when the company isn't involved in the entire process. I received a call from Dave, on Monday 7/25 at 4:12 pm. He asked if he could swing by. I explained that the home we recently purchased is an hour away from where we live currently and I wasn't in the area. I was over an hour away at my other home. I asked Dave if we could set up an appointment for Thursday. Dave said we could. I received a call from Dave on Thursday at 11:58 pm. He told me he had just wrapped up a job and he was available for the rest of the day. I asked if 2 pm was good. He told me 2 pm wouldn't work. At this point, I am thinking I have to be on candid camera because he just told me he was available, but when I mentioned a time, the time didn't work. So, I told Dave I would be available the next day, which was Friday between 2:30-4:00 pm. When did Dave call?? 5:45 pm on Friday. Needless to say, I visited Lomax today to obtain a refund for services not rendered. I don't think Lomax is a bad place to buy flooring from. However, I do believe that they are losing customers and business because of their contractors lack of professionalism

I stopped by Lomax today to see some tile and carpet options. I'm building a new construction out…read moreof the area and am unfortunately tied to my builders vendors who haven't been very helpful. Pat knew this, and knew I couldn't source through him, but was extremely helpful and knowledgeable showing me around the store. He helped educate me on the differences between the options I've already selected, helped order me samples to see the difference in shades, and helped explain that Lomax is the price leader and will match competitors up to 150% with free install over a certain sq footage.... I think that was the right number? He even explained that lots of new construction owners will go with standard included options and hire Lomax to rip out and install superior products cheaper than what the builder would have charged. Really impressed with his level of support, and plan to follow up to put flooring in our unfinished spaces.

Coast Tile has been my go-to place since 1992. The guys weren't just selling tile, they answered…read moreall of my questions and assured me I could take a backsplash by myself. They were alwats so nice and helpful by answering all of my questions throughout the process--theh even made a cut for me that was too difficult with my rented tile cutter. Years later and countless backsplashes (even a 900 sq ft floor), I can't say enough about these guys. Tom, especially, has always been the nicest, most honest business person I have ever dealt with!!

Stopped in to get a few tiles to repair a small table , a gentleman went and found a tile and cut…read moreit to size for me.the place was very busy but he treated me as though I was looking for a complete kitchen make over. Nice to find a business that believes in customer service.

We are in the midst of purchasing a home that had "pickled" hardwood floors that were not in great…read moreshape. We had Extreme Floor Care refinish our floors in the house we just sold and knew from experience that they were excellent. We were not disappointed. They gave us an estimate that they stuck to, were reliable and professional and completely changed the appearance of our home. We could not be more thrilled and would recommend them to anyone at any time. We would certainly use them again (if need be - we are NOT moving EVER AGAIN!!)

Excellent work and fast service. Called Extreme flooring and set me up with an evaluation to…read morerefinish our hardwood floors. Megan came out and walked me through the entire process and my options. I liked her professionalism and knowledge so I setup a time for Joe and his crew to do the job. When I met Joe on the day the job started, he too was very professional and knowledgeable and walked me through exactly what he was going to do. Thy provided me with before and after photos as they did the job. The final product looks amazing. There were parts of the floor I didn't know how they would turn out and they looked great. Highly recommended.

jen d was a pleasure to work with. she knows her products…read more she can read a customer to know their style. she did a fabulous job of matching tile to our rooms. we will definitely return to her for any other home project. very professional

I spoke to multiple representatives already. I spoke to the Mayslanding store manager August (who…read moreseems very helpful advocating for me), customer service representative (who could not wait to get off the phone with me and who could care less about my problems) and project Manager ( who is working the matter at the moment and seems like he will fix these issues). I believe we are getting somewhere to resolve my issues. Issues: 1. Shoe molding in kitchen, sloppy and a mess, no new toe kicks were installed to make everything level and even. 2. Front door shoe molding uneven sloppy. 3. House was left a total mess with dirt, salt from snow, dust, caulk left all over. I had to go around scraping caulk up off the floor for hours. 4. Nail spots all over trim not caulked or wood filled. 5. Closet door taken off to put floor trim in the closet, trim was never cut to leave a gap to be able to close the door. Installer advised either someone's has to cut the trim or cut the door and never reinstalled my closet door. 6. I was under the impression I would receive new modern square air vents to match the floor. On day the installation was complete, I texted my estimator to ask where the air vents were cause I never asked to have them taken off the quote. Apparently he never added the air vents to the overall project. How am I suppose to know that. Great time to find out after installation is complete. The customer service agent I spoke with advised me if I wanted them I can pay for them to receive them. 7. I was told my by estimator that I would receive some type of molding around my fireplace, no molding was ever installed. 8. Never received an itemized quote, I asked multiple times so I knew exactly what I was getting and paying for. Now here we are after Avalon received my 13 thousand dollars, I am not receiving things I was under the assumption I would receive.l and they are asking for more money to receive my air vents. 8. I Came to Avalon flooring knowing they stand by their name and expect nothing but perfection on their job sites. The day of installation I come to find out it's a third party doing the installation. ASAP Flooring did the job not Avalon I will update this post as and if any repair work gets complete. I would never bash a store who does the right thing and fixes their mistakes. Like I said previously I think we are heading in the right direction so far.

Passionate attention to detail for the finished product. The floor was refinished properly and I am…read morevery happy. I would use this company again.

WOW! Absolutely wonderful service. Tony and his crew are talented, kind and extremely clean! He was…read morethe only person we contacted that actually came out to our house to look at our floors, give us a price, and tell us exactly what he was going to do. All of the scratches that were in our floors are gone and they look beautiful! They even stained our bay window! If you're looking to get your floors done, please consider luxe flooring, you will not be disappointed!

I purchased flooring for my bedroom and I was pleased by the helpful staff as well as the fact that…read morethe flooring was in stock and I was able to obtain it that day. I did have to order the door threshold and was told that it would be in stock the following Friday. That Friday morning, I received a call and the piece was ready for pickup. Good pricing and convenient to Atlantic City.

Lumber liquidators has the best quality for the price period! The salespeople were extremely…read moreknowledgeable, friendly and courteous and gave the best advice. Were able to return unused with no stocking fee. Their feature on website that simulates the floor in your room let's you make a well informed decision.

Every room of the home in which carpet was installed, including the stairs, had tears in the carpet…read morecaused by defective installation. These tears, which go all the way through the backing have caused unraveling of the carpet strands and "bald spots," which the Flooring Gallery admits after they came to look at the bad installation job. The retailer has also unacceptably rude and offensive management who threatened me in my home. Horrible experience in every way. I would avoid at all costs and regret ever stepping in the door. Every room of the home in which carpet was installed, including the stairs, had tears in the carpet caused by defective installation. These tears, which go all the way through the backing have caused unraveling of the carpet strands and "bald spots," which the Flooring Gallery admits after they came to look at the bad installation job. The retailer has also unacceptably rude and offensive management who threatened me in my home. Horrible experience in every way. I would avoid at all costs and regret ever stepping in the door.

We went to the store in Pleasantville to get price on laminate floor. Rich was great, he helped…read moreeducate us on the flooring. We received a great price and we were very happy with our experience. Then you know what hit the fan. They sent out the installer from hell (Doug from Patriot Flooring) to do the job. It took him five days to do a two and a half day job. All he did was complain about how hard it was to remove the old hardwood floor in foyer. He had to come back a few times to fix his screw ups. He also did the following damage: Cracked powder room sink pedestal Put hole to in wall and wainscoting Made large rub marks on new floor moving furniture by himself Scratched new floor moving speaker Chipped piece of the new floor Turned light on that was covered with plastic. It melted all over bulbs He denied everything when he came back. He started shouting at me and my wife so I kicked him out. Spoke to Lou and he said it was a month and a half since the installation which is incorrect. He was basically accusing me of doing the damage. Got message to Mike and he called me right away, but we had a bad connection. He said he would call me back the next day. Still waiting for his call. One of my neighbors had a floor put in and Dough did the job, and she had many issues. Another neighbor had floors done by the same company but a different crew and they were very happy.