This past weekend I travelled to Ottawa from Toronto with my husband for a Triathlon. We decided to take an additional off from work and booked a long weekend at a cottage on the water in White Lake, Ottawa (Thursday to Sunday). I contacted Snowbird (they rent cottages as well) and she assured me a tranquil and relaxing cottage on the water.
We arrived around midnight on Thursday and were awoken by renovations early on Friday. Shortly after, the owners met us at the cottage (which is in fact the guest house to their main residence, where the renovations are taking place) and apologized for the noise - unfortunately, their tiling had fallen down from their newly renovated rooms and they were in a stretch for an upcoming wedding - that is taking place in 2 weeks.
To further the inconvenience, an hour later, the bed (in the one room guest house) cracked through, causing me to fall through the frame entirely. We attempted to call the owners in order to have our issue fixed from early afternoon until well in the evening. When we were not able to reach them by phone, we travelled down to their main office (Snowbird Haven) and their residence (where they indicated previously we could find them).
Unfortunately, we were not able to find them and we were forced to spend the night on the floor.
The next day, far from relaxed, we decided to leave after the Triathlon instead of returning. I contacted the owners and requested to be reimbursed for the last night we did not spend there. She did not respond to my emails and when I finally called her, she stated she has no interest to reimburse me as it was "my choice to leave" and I would hear from her lawyer.
A few hours later she called me to tell me her lawyer advised her to reimburse me. When I accepted the transfer, I received a slew of emails including personal attacks:
"I see you accepted the money e transfer. You are a very impatient person as I can see you wrote a review on cottage country. That is something that I would expect from a person from Toronto, so I am not surprised. That was how quickly you wrote and that is the same as you trying to reach us. You expect it right away, and think you are the only person we are dealing with.
You have a serious problem..oh yes you are a controller by trade....that is it.
are a very self centered person and you are certainly not the definition of a "Mother" read more