We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

I paid for the fucking sauna and hot tub, scheduled a licensed electrician to come out and set it…read moreup, and then they fucking canceled the sauna delivery. So now I have to pay for the fucking electrician to come out twice. They over charge and they fail to deliver!

Hired Living Water to design the exterior of my backyard. Greg came over and met with the wife and…read moreI and listened to or vision. After listening to our ideas, he offered many suggestions that we hadn't even considered. Greg was able to craft a product that made us more than happy. Greg's timeliness, attention to detail, and patience is the reason we will be hiring Living Water this spring to reinvent the front yard. Best part is he came in under budget. I highly recommend.

Fantastic company with tremendous care and compassion. Greg is incredibly patient and amazing…read morelistener. His process was beyond amazing. I highly recommend them.

We have a Hayward Hydrapure system which requires "bulb replacement". Our previous tech from…read moreanother company went out on disability. We were given the name of Browning Pools and Spas. My initial telephone contact with Karinna was excellent. The bulbs were ordered and the techs arrived "on-time" on the day indicated. Jake and Aaron were a wealth of information. They took their time an educated us on everything we needed to know. It was a pleasure working with them as well as Kodjo and Melissa in the office. Excellent Company!

I needed a piece of liner retainer for a vinyl pool that they built years ago. I was told that the…read morepiece was only available for their technician and that I could not purchase it for myself. That means that I would have to pay in excess of 400.00 for someone to travel 60 miles and install it for me. It is a 5 minute job that I can do myself! What a sorry excuse for any kind of customer service. Zero stars is appropriate. Dave

I hired them to open my large pool of 33,000 gallons of water. 2 workers came yo my home to open…read moreit. They removed the cover , saw the pump motor worked and checked to see the cartridges in the filter system, I was told they sweep a little. The whole process took 1 1/2!hrs. Need less to say the pool water was terrible and smelled. They said the put some shock in. First, the filtration system was not cleaning at all so I , put in an over amount of shock. It did take the smell away but still was not clean. Had my son recheck both top skimmers and found a plug was left so the water could not flow to the filter. Now after a few weeks I was able to get the cloudiness out of most of the water. Shock, the cleaning jets on the pool wall still had the plugs in them. So total plugs never removed were 6. No wonder I could never get the water clear. I paid a total of $575 because of my in-ground cleaning system , which could not work properly until I removed all the 6 plugs, which should have been done when they opened it. I was totally surprised this morning with a text from the owner of BMA pools. He had just come back from vacation and just read my text to him. He apologized for any of my inconvenience and sent me a refund of $200. If you ever get a company to service your pool , please ask how much time they will spend doing so and how much real experience the worker have doing your pool. E

Service: demo, in-ground pool installation, patio, grading, and drainage…read more Positive: professionalism, punctuality, quality, responsiveness, and value We hired BMA Landscaping for a complete backyard renovation. They were the most affordable, responsive, and professional. The crew was reliable, punctual, hardworking, and extremely fast. They did a beautiful job! Brian (the owner) was amazing to work with! He went above and beyond every step of the way to communicate with us and make sure we were happy. He gave a very detailed, itemized estimate. There were no hidden fees or charges, and we stayed on budget and on schedule. BMA by far exceeded our expectations and gave us the most beautiful backyard. My only wish is that we found them sooner, saving us months of stress and the hassle of dealing with other companies. I highly recommend BMA to anyone looking to do any landscaping, hardscaping, or pool installation work!

Best guards! They do a fabulous job at Lakeland's Pool! Friendly. Courteous. Attentive. An overall…read moregreat group of guards this year!!

From the owner: Pool Managementread more