The space was very clean and I saw the proprietor cleaning while I was there. The single stall…read morerestroom was also clean and smelled like cinnamon! Machines functioned well and were fast.

Let me start by saying that I hadn't used public laundromats for decades until recently when my…read moreusual W/D were on the blink. Naturally, I examined the reviews of my nearest laundromats and seeing the bad rap others had given to Midland Plaza Laundromat -- especially the reports of roaches (uck!) and poor maintenance of the machines -- I had to muster up some courage to even try this one, encouraged by the far more recent, and glowing, reports of conditions after the ownership changed. I am SO GLAD I opted to just TRY Midland, as I would have missed the chance to see what a laundromat that's run RIGHT -- with the CUSTOMER's needs and priorities in mind -- looks like! Of course, they had the usual (well stocked and functioning!) soda pop, water, and candy dispensing machines, but I was more impressed by the MULTIPLE dollar bill to coin changing machines available and functioning, for $5 bills and $10 bills (and perhaps $20 bills, though I didn't notice it, specifically). An added bonus was a machine that dispensed items you might be kicking yourself for leaving behind, like, laundry soap, fabric softener sheets, even plastic bags in different sizes to take your clean laundry back home in. With all these perks, it's no surprise that there were an ample number of washers and dryers available AND functioning. But I was even more impressed by the INDUSTRIAL-sized washing machines -- which I'd never seen before in person, only in documentaries about hospital-type institutions -- these monsters accommodate MULTIPLE (if memory serves, 2 to 5 to ...7? more?) REGULAR-SIZED LOADS AT ONCE. What else?....Along with individual seating, there are multiple tables that can seat 4, with -- even better -- nearby electrical receptacles where one could recharge a phone, if needed -- and yes, I needed and did so. At least one restroom was available (there could have been more, but like the $20 bill changer, I just didn't notice). And the condition of that restroom? Like the rest of the premises, perfectly acceptable and tidy! Most impressive to me was the owner, whose name -- if I recall correctly -- is Terry (and I hope she'll forgive me if I've gotten that wrong!) Terry was on the scene and working hard 100% of the time. Seriously, it's been a very long time since I've seen someone work so diligently. Despite that, she seemed to be perfectly happy to stop and pay close attention every time I asked her a question, and she even proactively offered advice when she could tell (I guess from the eyes in the back of her head lol) that I needed to hear about operating a new-to-me machine -- and I am very grateful for that! Seeing this hardworking owner in action helped me understand WHY there were NO -- I mean, ZERO -- insects anywhere on the premises from front to back, including restroom, from the moment I entered her store to the moment I left it with my clean laundry. I can say I've never seen cleaner laundromat facilities in my life! I sincerely hope Terry is very happy in her work and that she remains very healthy and vigorous for many years to come. Because I could see some of my neighbors using her laundromat facilities, too, and -- although I will soon have no need for a public laundromat -- now that I've seen the high caliber of service and the well maintained equipment and premises she is providing to all who enter her store, there is no doubt in my mind that she and her store are a genuine asset to the entire neighborhood and we are fortunate indeed that she is here.

had lost money in washer and left a note, owner sent the nastiest email back basically saying I was…read morelying. It was very angry like don't you ever come in my laundromat again type of thing rather than asking for more clarification of what happened which would have made everything clear

It's a great laundromat with a decent number of washers and dryers .It's clean ,and spacious enough…read moreto where you're not tripping over each other.. I like that it has some super big washers so I can have clean bedding,or rugs as often as I like! The #1 thing that sold me though is the card readers! I hate fooling with all those quarters, and now I don't have to!!

This is one of MANY laundry mats I stopped at...I'm here for school from Texas. This location BY…read moreFAR is the CLEANEST, & Most ORGANIZED laundry mat! Since finding this location that is about 45-50 minutes away, it's the ONLY one I go to as result of how the 2 woman that run it keep it up! They are also, Both VERY KIND & HELPFUL!

This place is great! I drop my clothes off, pick them up a few hours later, and they're washed,…read moredried, folded, and separated by type. The staff are awesome also! Faye in particular is upbeat, friendly, and knowledgeable. She really makes it a fantastic laundry service!

Honestly I'm happy that they are actually 24 hour . A lot of places out here do not give correct…read moreinformation. Please don't use their coin machines, i had the misfortune to put in a $20. And aside from it spitting a few coins on the floor, it also only gave me $17.25. Add that and how expensive these machines are , it's just a total rip off. And everyone was very right about this place having roaches !!! And I absolutely hate these front loaders, they never fill up with enough water and doesn't wash the clothes thoroughly.

I rarely need to use a laundromat but I should have looked closely and walked out. Everything is…read moredirty. The tables, the floors, the inside of three of the washing machines had long dog hair in the machines that got all over my stuff. Oh and the quarters on some got stuck and we lost money on those. Once the machine starts there is no stop button if the laundry detergent package got stuck in the door(which it did on five of the washing machines). Also when I got change for a 20 Quarters, yeah each time I got about four dollars less that my 20 I put in. What a disaster. I will never be back. Oh and one more thing some dryers ran cold no matter if you put them in white high heats or not. So I had to stand by them and feel which one got hot and move them if they weren't. Such a terrible experience. Most ghetto experience ever.

This place is horrible. The washer did not spin my laundry and left if sopping wet. I contacted the…read morenumber posted and was ignored. I even texted a picture of the washer with water in it. I went here as second choice; next time I will just wait at the other laundry which is much better.

The equipment is poorly maintained, with many machines out of order that are not marked "out of…read moreorder", causing customers to lose money. Your money will not be refunded if you lose it in a malfunctining machine. The woman ahead of lost $4 in a broken washing machine that was not marked "out of order; she was kind enough to point out to me the unmarked broken machines to avoid. I did, however, lose money in an broken dryer that was not marked "out of order". Avoid the Browns Creek coin laundry. Find a coin laundry that is better maintained and does not rip off customers.

This place is super clean, you can do your own laundry here, or have it done!…read moreWe drop off our dry cleaning and they text us when it's done. They are all so nice! They are always busy, and parking at times can be a challenge.

Nice place. Clean, lots of machines. Friendly, helpful attendant. Not impressed with price gouging…read morefor different water temperatures but other than that, is go back.

I came to this laundry to wash and dry my bedding covers, whIch are too big for my home washer. I…read morefound a very clean, well kept, attractive facility. The directions on how to use the equipment was clear and the restroom was clean! The television was annoying though, and although I was the only person here, I couldn't do anything like Change the channel or turn down the volume. Oh well.. not a huge deal. I would definitely come back here again...

This establishment monitors how long paying customers use their restrooms. They will call the…read morepolice if you are longer than they like. They will try to have you arrested for trespassing even though you are a paying customer if you use their restroom too long. They are rude and don't know how to apologize for embarrassing a customer. Knoxville has many laundromats and this one is ran by creeps who monitor your bathroom usage. Pick somewhere better than this place. Update: The owners of the establishment have decided to harass me over text message and are currently threatening me further. Please leave me alone, and stop harassing me. This establishment played an embarassing warning to the entire establishment because I was in the restroom for approximately 5-6 minutes that threatened me with police action because I was in the restroom for an extended period of time. I was in the establishment for an hour and a half approximately, and in that time I mainly worked on my laptop doing spreadsheets and emails. My clothes were still drying and I needed to use the facilities. I did call to complain about the warning, and managment escalated instead of descalating. Knoxville Police were called and did show up while I was loading my laundry in my car and patted me down in front of the establishment to where all they found were three dollars in quarters, a $20 bill, my wireless headphones and car keys. The police suggested I leave or be cited for trespass. I was finished, had no reason to continue to be there and left the premises and do not plan to return to this establishment ever. I stand by my review, I have used this place multiple times recently, and have used this place as far back as 2014 or so. A formal apology from the establishment and a return of the approximately $7 I spent to do my laundry would go a long way. Also, they watch remotely, can play any alarm at will and have a PA system in house. See the response to Jeff Van Natta on Google for further reference. " I was the one watching the cameras remotely that night. I played the closing announcement an additional two times for you specifically. 6 minutes before closing I got on the PA system, again remotely, and asked you not to put money in the dryer. You still did it. We did not receive a refund request from you." Using the owner's own words they absolutely were watching me. They saw I was a paying customer and that I had been there for over an hour and a half and still did that intentionally after I went to the restroom. Absolutely unacceptable behavior from these people.

We go here when we have large comforters to wash and they've always been helpful. Help is there…read morewhen we need it. FYI: it's $10 for a triple-size washer. I don't know how that compares with other laundromats.

This place is not good. No attendant- called the number and they told me the attendant wouldn't be…read moreback for another hour. And the guy who answered the phone was at home? He pretty much told me I'm SOL if I needed any help. This was also at 2pm on a Wednesday... no one at work. Also the drink vending machine was empty. And it's about $6 per load in a machine. That's pretty high. Big sign in front says "free WIFI" they either won't give you the password or don't know