update: I had a manager reach out and apologize for the communication issues and offered to make the situation right asap. If you have any issues, good luck trying to resolve it with someone in a timely manner. after repeated phone calls with no answer, and a recording telling me that emails will get a faster reply, I sent an email. No luck. after a couple of days of calling, I finally got through to someone, But the issue wasn't resolved. After quite some time went by, someone reached out via email and offered to help, however I never heard back from them either. Then at some point it got back to the marketing manager that I was unhappy and he called me. Unfortunately, he wasn't all that helpful and seemed to put it back on me and our club for any issue. he told me he would do some checking on things and get back to me, but that didn't happen either. Our prior in store experience wasn't much better. I wouldn't recommend them for anything. I truly hate that our club goes through them for uniforms. I can assure you that the high price you pay isn't for quality or customer service read more

Ordered my daughter's club uniforms more than two months ago and still have not received them. I called and emailed Soccer Village repeatedly and received no response. I eventually started calling every available number and department until I finally reached an employee. I was then told that the order had not even left their warehouse for customization yet--more than two months after the order was placed. Delays can happen, but taking payment, allowing an order to sit for months, and then being nearly impossible to contact is unacceptable, especially when children need these uniforms for an active soccer season. I would strongly discourage clubs from using Soccer Village for team uniforms based on this experience. read more

Our club always used Lloyds soccer for our Uniforms, they merged with soccer village this year and we had a uniform cycle. So we ordered, and come to find out, the email we got to order was very late, there was no deadline stated, and I ordered 9 days after being told to order. It has been over a month and we still do not have our Kit, we play in an ECNL league and my son cannot participate in a TRAVEL tournament in Myrtle Beach which we booked hotels for and paid for this tournament. Soccer village has ignored my calls and emails, I finally got a response back that was generic and dismissive. The whole ordering cycle was handled poorly and soccer village was not prepared to handle it. Many parents are petitioning that our club orders go elsewhere next cycle. A soccer uniform company that cannot provide our club with uniforms on time. Doesn't sound like a good business model to me. They over promised and under delivered and had left us out of 1000 bucks in hotel rooms and tournament fees on top of not being able to watch my son compete with his team. Get it together soccer village, hopefully we do not have to deal with you again. read more

Ordered online what I thought was a clearance price for sizes they had overstocked in their warehouse. Had to send an email because I accidentially selected the wrong size. Should have just double ordered because instead of doing the right thing and honoring the price, they insisted I had to pay more because of "Corporate Policy" and apologized because "They didn't want me to have this kind of experience." Well, I did, and I very much didn't have to. First and last order from them. read more

The shipping and return process was disappointing. I paid for two-day priority shipping, but my order didn't arrive until a week later. Customer service would not refund the shipping cost or provide a free return label. Don't bother with priority shipping either as the ETAs were all over the place. I would recommend sticking with larger retailers if ordering online that offer free shipping and returns, as the overall experience is much better. read more

We came into the store today to get new cleats for my son. Matt was so knowledgeable and friendly! He was working so hard to help everyone and he helped my son find the perfect shoe for his foot type. We are so grateful for his help and will be back for our next set of boots. read more

I would give zero stars if I could. The entire experience was a frustration from start to finish. It took three weeks just for my daughter's cleats to process and ship. When they finally arrived, they were too small. I reached out for an exchange, only to be told they were out of stock in the size I needed. To make matters worse, I am being forced to pay the return shipping costs for an order that already took far too long to arrive. Now I'm back at square one, out of pocket for shipping, and still without cleats. Avoid this shop--I certainly won't be back. read more

I ordered over $650 worth of uniforms and apparel. I realized I accidentally ordered 3 custom backpacks as opposed to one when I received my order in the mail. I quickly reached out to customer service and they said they were unable to refund me since the backpacks were custom with the jersey number on them. I asked for a partial refund for one of the three backpacks which is of $60 value and they still denied. This is poor customer service and I will not suggest ordering from them as they are unwilling to meet in the middle for something that could have been their mistake. read more

We've had several average experiences shopping here and trying on shoes/cleats, however today's experience was excellent. Alyssa, who happens to be a manager, assisted us with my son's shoes, patiently and honestly talking us through each pair until we found a pair my son loves. She helped make what is sometimes a difficult process very quick, easy and even fun. Customer service at its best!! read more

Made an order online, the order was manually cancelled by the shop support because the customer service decided my order could be fraudlent and thus they " did not feel comfortable processing the payment for your order". This is the most retarted support experience I ever encountered in my life. That low is an accomplishment of some kind. So they may be proud of themselves. Avoid at all cost. read more

Great customer service. I walked in for a few things and was able to order some hard to find cleats for my daughter. I'm thankful for people who still understand a good smile and an eagerness to help, will go a long way to building a strong brand. read more

Soccer Village has the worst customer service. They have no idea how to deal with customers. They usually have a younger person who has no idea what is going on. (I don't blame them as they are just being told what to do) Never dealing with them again. read more

I can always find what I'm looking for. Kirby has help us many times before. 5/5 consumer service

Great place to get good soccer gear. The staff are very knowledgeable about all the right equipment for different players (strikers, Midfielder, goalies, etc.) and can pair the correct gear with the correct position. I played soccer all throughout High school and 3 years on the Varsity college team...needless to say, I LOVE SOCCER/ I'M A SOCCER HOOLIGAN! If I ever need new cleats, shin/ankle guards, etc., I come here, not Dick's. They have jerseys of all the great players, as well as posters, and DVDs of the past World Cups, Olympics, Pele (greatest soccer player EVER!), and instructional videos for beginners. I would highly recommend this place for future soccer players and athletes! read more

I wouldn't even give 1 star if I could. Order placed at beginning of July and it is now Sept 22 and still missing order. Zero response from customer service. They don't care. There is nothing we can do is a they tell you. Reaching out via email will do nothing, they won't respond. Leaving a voicemail also does nothing. With a promise to call back, they never do. Wouldn't shop here if I wasn't forced by the club organization. May even consider switching clubs because of this. read more

I ordered a jersey from Soccer Village last year, November of 2018. It arrived today, March 7, 2019. the season ended last weekend. I was never made aware that it would take FOUR MONTHS for a jersey to be printed. They will not entertain a refund.They blame their supplier. I don't care who you blame, this is A TERRIBLE CUSTOMER EXPERIENCE. NEVER ORDER TEAM JERSEYS FROM SOCCER VILLAGE THEY SUCK!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Soccer Village is THE place for soccer players, coaches, and even fans. I just stopped into their main location in Blue Ash and was very impressed and almost surprised with the store. The store itself was extremely nice and neither to big nor too small and it had everything a soccer player--recreational or highly competitive--might want or need. Soccer Village had a large selection of shoes from top brands such as Puma, Diadora, and Nike. They also had socks, shorts, "performance wear," water bottles, cones (for drills), headbands, gloves, and a goalkeeper-specific section. They also had a rack of clothing and some flags in the windows representing local youth teams (Sycamore Arsenal, Cincinnati United Premier), which showed its support for the area soccer players. A really neat thing they also had was a machine called "Step Fit" which, I think, electronically determines ones shoe size. For the soccer fan, they had a great assortment of jerseys and jackets. From the conventional David Beckham L.A. Galaxy jersey to those of the top international teams and clubs (Italy, Ireland, FC Barcelona, Arsenal, etc.), I was definitely impressed with the selection of jerseys ($70) and other team apparel such as jackets. They also had posters, which is cool because I haven't seen soccer posters anywhere else around. Soccer Village as a whole "has grown to one of the nation's largest uniform and equipment retailers," thanks in part to SoccerVillage.com, which is "one of the nation's most comprehensive and competitively priced soccer sites on the Internet," according to the site. Just when I thought the store was cool, I soon realized how much else is out there online from Soccer Village. I haven't played organized soccer in maybe eight years, and I don't watch much on television outside of the World Cup every four years, but Soccer Village almost turned me into a major soccer fan. If the jerseys weren't $70 I probably would have bought one, but that won't stop me from telling some of my "football" fan friends at school about the site. read more

Soccer Village - Sporting Goods Near Me - Cincinnati, Ohio

On numerous occasions i have been let down by soccer village. First and most common complaint is lack of knowledgeable staff. They are not up to date with the products they are selling. Though i want to keep business in town, it is easier, cheaper, and on a whole a much better experience just buy from Eurosport and even England soccer stores such as Kitbag. Hell, i can get a authentic jersey quicker and cheaper than if needing to order it from Soccer Village from Kitbag. And with out getting into a huge story. I buy a set of jerseys each season on average for our soccer teams. This past season i opted to keep it in town with Soccer Village. HUGE MISTAKE ended up costing more, taking over a month and was just a pain in the ass. The Rep helping me would not respond quickly if at all during the ordering process. And heaven help you if you need to add an extra jersey after the fact. WE had an unexpected need for 4 more shirts. Though shirts prices were fine. They wanted almost $200 to screen and number 4 shirts. I STRONGLY recommend using someone else for team orders. read more

This place has a great selection. The young girl that works there was super helpful in deciding what cleat was right for me. There's also not really any soccer stores around except this one. HOWEVER, I would check pricing or shop around, particularly online, before you buy. The cleats are all around $10 above MSRP. The ones I was interested in were available online for $30 less and they don't match pricing. I'll likely never buy anything from here, but the service and selection are great and there's no store like it in the area. read more

As someone with a child in select soccer and as a person who still plays soccer themselves I have spent thousands and thousands of dollars at Soccer Village in uniforms, equipment, bags, shoes, balls, etc. After a recent unpleasant experience trying to return something that I was given for Christmas I can tell you I have made my last ever purchase in their stores. In a day in age where online shopping is convenient, economical, and customer oriented, local small businesses will survive and thrive by providing a unique experience and delivering amazing customer service. Soccer Village misses the mark on this by a huge margin. I have purchased my last items from them, I caution anyone who is purchasing from Soccer Village to make 100% sure you will not need to return the items, they don't make the process an easy one and their in store team (while very young) have a long way to go in learning what customer service is really all about. read more

This is the most unprofessional, lacking of customer service company I've ever seen. It has been a miserable experience and I'm embarrassed to have been a part of ordering uniforms for our club. The lack of communication is unbelievable. But they sure want my business next season. Good luck with that! read more

It was a five-star review until we waited (and are still waiting) 2 1/2 months for uniforms for my daughter's soccer team. She's already played 4 games without her jersey, having to borrow a jersey from an older age group not the correct size. Other girls on the team in the same situation. Very inconsistent when it comes to ordering uniforms and when they come in. At least 5 from her club team have had ordering issues. And that's just her age group! read more

Best customer service! I ordered my son a pair of cleats which didn't fit & Amanda helped me out and they weren't in stock anymore so she ordered me a pair to fit my sons foot to exchange. She had a very quick response to my email and very friendly! Thank you Amanda!!! read more

Horrible customer service! Staff has little knowledge and very unfriendly. They act as if you are putting them out to do their job, pathetic. read more

Poor, unprofessional, disappointing service... when a team purchase is involved, watch out for discontinued, back ordered, failed to ship, etc. Office staff did not returned repeated phone calls, order was filled partially, then left to lay in the warehouse for months. Call after call, email after email, I finally get a response when I offer to make a consumer complaint to my credit card holder and the BBB. They have a monopoly on Cinci area consumers, and they use it well. Be advised and make plans to soccer shop online or anywhere other than Cinci. read more

Poor shipping and return policy. This store makes you pay shipping both ways. Only footwear store I have come across that does. Until policy changes I would look for a better online retailer. read more