Total care of me after my stroke all the nurses was great and even the food was awesome. If i ever…read moreget sick again, take me there.

Very friendly staff, everyone was friendly. The ER doctor and staff very helpful…read more .

great staff great transportation i would love everyone to go there you meet people every day for…read morebetter help

Hickory Trail Hospital, for the most part, was not exemplary of quality psychiatric care. I felt…read morelike I was talked down to and treated like a prisoner rather than a person. I will say, Mr. Charlie, Mr. Drew, and Nurse Pam were very kind and talked to me candidly and kindly, which I appreciated, but for the most part, staff members were aloof and unreceptive. I was seen by my psychiatrist for 5 minutes and he managed to make two separate errors in my medical chart due to misguided assumptions. He put down that I had cannabis use disorder when I told him I use it medicinally, prescribed by a doctor, for chronic pain. He also said that I had a "limited support system," when my evaluation was not indicative of that, as I have several supportive family members in the DFW area. In addition, I was not allowed to view my medical chart by several staff members, despite it being a violation of the HIPPA Privacy Rule. It is my understanding that there is a caveat to this rule that states if a provider determines that reading your medical chart would lead to aggressive or suicidal behavior they can prevent you from reading your medical information. HOWEVER, this explicit denial must be in writing and determined on a case-by-case basis by the doctor. When I asked multiple times for access to my chart, no bureaucratic decisions were made; all of the nurses and other staff members I talked to would give me an immediate no. The doctor never performed a subsequent evaluation and never communicated to any of the staff members his explicit denial of my ability to read my chart. The HIPPA Privacy Rule explicitly states that denial of access to your chart cannot be a blanket decision made by the hospital for every patient. Despite this, I was told that a lack of access to my medical chart was hospital policy, implying that every patient is denied access regardless of whether or not explicit denial for that specific patient has been documented and stated in writing by the doctor. The bathrooms were also in unsanitary condition. The food was okay, standard cafeteria food. We got to go outside after every meal, which was nice. My chief complaint was my concerns being ignored after experiencing severe verbal harassment and accusations of sexual assault by a fellow patient. Multiple patients had made explicit complaints about said patient, not just me. It took 5 days for any action to be taken by the staff to move this patient to a different unit in the hospital despite my saying that their behavior was affecting the quality of my psychiatric care. Additionally, a fellow patient was taken off several psychoactive medications cold turkey and experienced severe withdrawal effects as a result. The same patient was also denied a second psychiatric evaluation to determine the need for cessation of inpatient care despite their right to do so being clearly outlined in the patient rights handout that's given during admission. Furthermore, the group therapies were trite, childish, and unhelpful. I did not feel like I could speak candidly without furthering my stay, which ironically added to my stress during my care. Overall, Hickory Trail was not a pleasant inpatient experience and I would not recommend it.

I stayed here after being placed on a psychiatric hold by the Roseville Police Department. My…read moreinitial stay was actually extended by the health care professionals several times, and I didn't get out until quite a while later. When they did release me I was extremely happy and thankful that they did.

I mean, I haven't been here in a long time. I was here in February 2019, but based on what I…read moreremembered, I got admitted here when I was 16 years old, and it didn't help; it only exposed me to more trauma, and eventually I ended up suffering from bipolar disorder and CPTSD (Complex Post-Traumatic Stress Disorder) because of this god-awful hellhole. Most of the nurses there were BEYOND unprofessional; most of them shouldn't even be working there. Disrespectful, inappropriate, loud, ignorant; most of them sound uneducated...God, I can't believe they let people like that work there? Horrible, HORRIBLE place. Wouldn't be surprised after all this time; barely anything has changed except that the bad things about this place are getting worse, IT FIGURES. But really, on an important note, and I would HIGHLY suggest, please do not take your loved ones here. FOR THE LOVE OF GOD. DO NOT TAKE THEM HERE! Ironically, if you think it's going to help them with whatever mental health issues/crisis they may suffer from, IT IS NOT GOING TO HELP THEM; if anything, it will make it even WORSE because, crazy enough, after the yelling, fighting, screaming, and religious trauma bullshit I was exposed to in this hellhole, this will only worsen your mental health problems until something even worse erodes, and by that I specifically mean that this place might end up triggering even more mental health issues or underlying mental health issues eventually, the food is great but that's besides the point, these people cannot help you, you get no help, they need to shut this shit hole down and it's only a bigger mental/emotional/psychological danger to every man, woman, and child within a hundred mile radius living in the Desoto/Dallas/Oak Cliff Area.....I was recommended this place when I was in high school, when I was going through a suicide crisis when I was a junior in high school. DO NOT COME HERE; IT WILL ONLY MAKE THINGS WORSE, and as everyone should know, or if those who don't know would rather, PSYCHIATRIC WARDS DO NOT HELP YOU; THEY ONLY TRAUMATIZE YOU EVEN MORE AND PROBABLY leave you worse off than you were before you came in! And please, seriously take heed of the point I am trying to convey here; DO NOT COME HERE!!!

I was introduced to this practice through my chiropractor. I am so grateful I was accepted as a…read morepatient. I was welcomed and treated amazing. Thank you so much for the excellent care. I am a happy person for sure!!

Update: just left my primary doctor and noticed him of the life threatening issues this doctor…read moreclaimed I had. Per my doctor my heart is just fine. Sounds to me like the business is looking for extra money anywhere they can, at the expense of being aggressive with their patients. I DO NOT RECOMMEND THIS PLACE TO ANYONE. Horrible, I would not recommend this place to anyone. The doctor attempted to force me (aggressively) to get a service I did not want. This place is money hungry and would not recommend it to anyone. The doctor proceeded to raise her voice at me and even step in my face making me very uncomfortable. I will never come to this place again or refer anyone here. I will be filling a complaint with the medical board.

First Class Service! I experienced great care from check-in to leaving. I 100% recommend this…read morelocation.

I have been on hold for 38 minutes. According to the music and automated message I've listened to…read moreso much it is making my ears bleed, they are implementing "a new medical records billing system so I may encounter longer than usual wait times". Seems to me that 38+ minutes is extreme. Do yourself a favor and find a Direct Orthopedic Care. Sam day appointment and everything is handled in office. SO much better!!!

Well trained staff, Best Overall Medicare Rating for Skilled Nursing and Rehabilitation that…read moreMedicare Awards 5 STARS! Physical Therapy does amazing work! Private or semi private rooms. Could recommend this facility to anyone looking for rehab after a surgery, woundcare, or long term care for a loved one!

What a pathetic place. My 65 yr old brother was admitted there 48 hours ago and he has already…read morebeen robbed of his cash (Housekeeping person took it), they failed to give him his medications AND he sat in his soiled pants for 5 hours despite him ringing the "nurse call button". Would not recommend this place to an enemy, let alone a loved one. I wouldn't give this place 1 STAR rating, but this website forces you to click at least one.

If you have to be at a dmv or a tax office the ladies that work here are really nice and helpful.read more

Half the time the online scheduling is not working or having some kind of technical difficulties…read more It was a chore just to get into the system because the system would not accept the information that I knew was accurate. Finally, after several tries, I was able to make an appointment. All I needed to do was to change the address on my driver's license. The system gave me an appointment for 6 weeks later. Time went by, several weeks. As my appointment approached, somehow, and I do not know or remember how, I found out that I did not need an in-person appointment for a change of address. This time, the system was working and it allowed me to enter my new address and I received my new license in about 2 weeks. What should have been easy and quick was neither. The system needs to be more user-friendly and efficient.

Everyone knows going to the dentist is terrifying--no matter how old you are, especially at my big…read moreage lol. I just want to take a moment to thank Breezy for being so patient and kind with me. I originally went in thinking I would have to get my tooth removed due to financial concerns and honestly, fear of needing a root canal. Breezy took her time with me, reassured me, and encouraged me to save my tooth by getting the root canal and crown instead. Because of her, I spoke with the office manager and was able to get on a payment plan that worked for my budget while still getting started the same day. When I went to the back, Breezy literally held my hand while I was being numbed and never left my side. That meant more to me than she probably knows. Her kindness and patience truly made a difference. I also want to thank Dr. Michael Wistrom, who performed my procedure--you were incredibly gentle, patient, and efficient. The procedure was quick and, most importantly, painless. As the numbness is wearing off, I feel great--no discomfort at all. As a busy mom, I was so nervous about the aftermath, but I honestly feel amazing. This experience gave me the confidence to move forward with completing the rest of my dental work. Breezy, you are truly special. You can tell when someone genuinely loves what they do, and it shows in your care. I pray you continue to be successful--you really touched me today. Exceptional customer service like this is rare, especially in this field. I can't wait to come back for my permanent crown. Thank you all again!

My experience with Modern Dentistry was extremely disappointing and concerning. The dentist…read morerepeatedly pushed a $425 quarterly deep-cleaning procedure (this cost was for each side of my mouth--on top of what my insurance already covered--and claimed they could not perform a standard cleaning unless I agreed. I was told I had gum disease, which later proved to be false. I sought a second opinion at Precision Dental & Orthodontics, where I learned I did not have gum disease. Instead, I had one tooth needing targeted care. Additionally, the crown Modern Dentistry placed on my back tooth failed twice, and Precision Dental was able to correct their work for half the cost, with no out-of-pocket expense from me. The office manager at Modern Dentistry attempted to pressure me into unnecessary laser and chemical deep-cleaning services, insisting they were mandatory. After reporting the issue to Humana, I was informed that the office had even placed Humana on a block list when contacted for verification. Based on my experience, Modern Dentistry operates in a predatory manner, especially toward seniors. I strongly recommend that anyone considering this office research other providers and compare pricing and treatment plans before moving forward. These people lie and appear to work in a criminal manner!!!

The care I received was on point and the atmosphere was great, it was a short wait time the office…read morewas clean great doctor office experience top notch care just amazing quality and great staff.

This office had me waiting over an hour to be seen. When I questioned the lack of timeliness and…read moreadvised if this lack of respect for patients time is normal the staff appeared irritated at the question and so did the physician. Sadly they didn't seem to think that because I'm a patient I should have my time respected just as they want theirs to be. Needless to say...they sent a letter terminating care