great staff great transportation i would love everyone to go there you meet people every day for better help

Hickory Trail Hospital, for the most part, was not exemplary of quality psychiatric care. I felt like I was talked down to and treated like a prisoner rather than a person. I will say, Mr. Charlie, Mr. Drew, and Nurse Pam were very kind and talked to me candidly and kindly, which I appreciated, but for the most part, staff members were aloof and unreceptive. I was seen by my psychiatrist for 5 minutes and he managed to make two separate errors in my medical chart due to misguided assumptions. He put down that I had cannabis use disorder when I told him I use it medicinally, prescribed by a doctor, for chronic pain. He also said that I had a "limited support system," when my evaluation was not indicative of that, as I have several supportive family members in the DFW area. In addition, I was not allowed to view my medical chart by several staff members, despite it being a violation of the HIPPA Privacy Rule. It is my understanding that there is a caveat to this rule that states if a provider determines that reading your medical chart would lead to aggressive or suicidal behavior they can prevent you from reading your medical information. HOWEVER, this explicit denial must be in writing and determined on a case-by-case basis by the doctor. When I asked multiple times for access to my chart, no bureaucratic decisions were made; all of the nurses and other staff members I talked to would give me an immediate no. The doctor never performed a subsequent evaluation and never communicated to any of the staff members his explicit denial of my ability to read my chart. The HIPPA Privacy Rule explicitly states that denial of access to your chart cannot be a blanket decision made by the hospital for every patient. Despite this, I was told that a lack of access to my medical chart was hospital policy, implying that every patient is denied access regardless of whether or not explicit denial for that specific patient has been documented and stated in writing by the doctor. The bathrooms were also in unsanitary condition. The food was okay, standard cafeteria food. We got to go outside after every meal, which was nice. My chief complaint was my concerns being ignored after experiencing severe verbal harassment and accusations of sexual assault by a fellow patient. Multiple patients had made explicit complaints about said patient, not just me. It took 5 days for any action to be taken by the staff to move this patient to a different unit in the hospital despite my saying that their behavior was affecting the quality of my psychiatric care. Additionally, a fellow patient was taken off several psychoactive medications cold turkey and experienced severe withdrawal effects as a result. The same patient was also denied a second psychiatric evaluation to determine the need for cessation of inpatient care despite their right to do so being clearly outlined in the patient rights handout that's given during admission. Furthermore, the group therapies were trite, childish, and unhelpful. I did not feel like I could speak candidly without furthering my stay, which ironically added to my stress during my care. Overall, Hickory Trail was not a pleasant inpatient experience and I would not recommend it. read more

What a mess! Top to bottom this "hospital" seems to pride itself on violating patients' rights. Staffed with numerous low IQ individuals who have somehow gained positions of authority and who blatantly and repeatedly deny basic rights to patients as guaranteed by federal and state law. Want to see your patient file? Too bad, they will straight up tell you no. Need to call 911 because there is a patient or staff member threatening your safety and wellbeing? Too bad- the call is routed to the nursing station where the call to law enforcement isn't completed. Are you stable and asking for discharge as a voluntary admit? Sorry, you can't leave. They will milk every last dollar out of your insurance and turn your overnight stay into a weeklong nightmare by inventing conditions and exaggerating documentation to justify their fraud scheme. Staff are untrained and/or ignorant to the regulations. Not sure how some of them are even able to take care of themselves. This place is rough. This for profit facility has been sued numerous times for a variety of violations and they won't stop until they are shut down. The "therapy" provided is an absolute joke. More appropriate for a 5 year old than an adult. Coloring pages and ridiculous "how are you feeling" nonsense. This place has a terrible reputation for good reason. It's the bottom of the barrel. Not clean, not healing, not helpful in any way. Ironically enough, managed to introduce new trauma instead of providing therapeutic care. There isn't any circumstance that would make me step foot in this place again. Should be zero stars. Staff member confided that they are told that it is policy to tell patients no when they ask to see their own file. This should tell you all you need to know. Avoid at all costs. read more

This Trey im so grateful for the love and help and great skills im thankful it's a honor and a blessing Thank You all so much out-patient was wonderful i enjoy the experience! Shout out to Ms Calandria Ms Flo Ms Jamilia And the rest of the staff much love! Thank You! read more

I would like to commend Mr. JUSTIN O (unit 1). He has gone above and beyond for my loved one. He is caring, thoughtful and very compassionate. He has been very respectful and attentive to my husbands needs. I got to meet him during visitation, he is very humble and respectful! My 5 star rating is for Mr. Justin O! read more

Staff is sweet, but those Drs are ass! Definitely don't recommend sending your loved one here!

I am not sure about the facility itself, however, in the group therapy led by Kiesha H. has been the most beneficial help in my 34 years of life. She is compassionate, understanding, doesn't just listen but helps you work through and process your feelings. I have difficulty with emotional regulation and having someone like her on your side is heaven sent. Most therapist just listen but to actually help you adn take the time to walk you through as if you're a lost child in which the child in me is lost, is amazing. read more

The worst care ever 2-3 times I had forgot about the awful experiences before the 3rd one. I was disrespected and mistreated based on the perception of my race from most of the staff. The state of tx review board or whatever needs to permanently close hickory trails immediately. Do not go there in/out patient. 0 stars most of the staff only there for a paycheck and don't do their jobs. read more

Hi my name is Nguyen I was admited to Hickory Trail. Tasha was very undertandable of each patient in the hosptial included mine she went abvove and beyond from within the hospital. read more

Don't do it, I don't even know why I was taken, here, i went in a fully capable woman,the other patients were saying it's something wrong with the facility, patients tried to leave, it was so difficult to call our family, again with my history shouldn't woke up one day woke up in recovery having major surgery, supposedly there was an unwitnessed fall, I do not believe that not one bit, my mom has been calling to get assistance from them and yes the runaround has she is my emergency contact and on every paperwork, so they can give her what she needs read more

I would give it zero star if I could. Horrible facility. Almost impossible to contact someone/nurse/social worker about your family member. Employees are rude. Picks up phone and hangs up on you. If you do get through, the hold period is ridiculous, just to receive an update that contains no information. No one seems to know anything. They have zero compassion for the patients. My son didn't get proper therapy. I was always rushed off the phone when I called. Overall, Hickory Trail is a terrible treatment facility, and I hope I never have to deal with them again, or my son will NEVER have to be admitted there again. read more

Hickory trails and its staff refuses to work with former patients in order to sign documentation for insurance purposes. Patients are admitted here for a number of mental health reasons, but once they are released, hickory trails and its staff has no problem causing undue burdens on their patients. There is apparently only one person in the hospital who can help with these requests and she is continually not available. Their staff plays dumb and pretends they don't know who else can help. Hickory trails is happy to admit you as a patient but once you're out they'll create a nightmare back and forth. Forget about healing and recovery if you're a former patient. read more

If I could give this place 0 stars I would. Staff are rude they don't help you at all. You can't get in contact with your loved one for days. They hang up on you when you call and when you finally talk to ms. I don't get payed enough they are rude and they tell you they don't know anything . Someone needs to fire the whole staff team and get people who actually care read more

ALERT!! ALERT!! If your family member has a history of mental illness PLEASE PLEASE go somewhere else. Whatever you do TAKE HEED of the bad reviews. Recently, I experienced verbatim majority of what has been said. THEY ARE NOT LYING!!! This place is horrible and it's a heart wrenching fact that a person living in this country, especially with mental illness, cannot get the proper care without a price tag over their heads. Staff members are UNCOMPASSIONATE. Not taking away from the ones who are doing their jobs and cares. I refuse to believe they are following proper protocols. The Doctors at Charlton Methodist sending them to this facility are part of the problem and wouldn't be shocked if news breaks the doctors and staff are all accepting KICKBACKS. They are illegally holding patients long enough so that their mentally incapacitated and can't make logical decisions. When this happens it gives them a right to get a court order to be able to hold them longer and get more money for the facility. This is a for profit mental hospital ran like that of a profitable prison. Your operating like a prison why wouldn't the weekends count as days? The patient has to "be able to" provide you with a patient number for you to get information. Five days into the time the adult patient was being held, the family member was still unable to provide a patient number. You can tell them to get a message to your family member and they may be able to call you back. That's if the patient hasn't reached a manic state. This is a private facility. To file a complaint contact 800-458-9858. If you have guardianship, and you feel like your family member is not being cared for properly then contact this number as well 800-252-9108. I wouldn't hold your breath waiting on the patient advocate LaTanya to call you back. Don't stand silent. File a complaint. Best of luck with your experience. read more

First of all, I went in for a 5 day alcohol detox voluntarily, to get it out of my system. There was a lovely lady at the front desk who helped me. They told me I needed an assessment. I was locked in a room for 5 hours until a nurse came in to give me an assessment. After that, I waited another hour to be notified that I would be admitted. Mind you, my husband is going crazy waiting to hear from me. After I get undressed and everything, they take me to Unit 3. This unit is strictly for mentally disabled people. I'm confused. I don't know why they have me in there with them. Screaming and yelling all night long. So, the next day, I told them I wanted to leave because there was no way I could detox and get my rest if I was in there. So, they moved me to unit 4, which was just as bad. They had not one alcohol detox in the whole unit, and even forgot I was there to detox. I had burned my foot prior to coming there and although I asked for help from a white tall nurse hockey player with no bed side manner at all, I got none. I asked for a bandage to put on it and was told that it needed to breathe. Need to breath!? I'm not trying to get infected! Anyway, I slept through the night, but by that time, I'm realizing that this is not for me, so I tell the Nurse Practitioner with braids, who I am sure is a wicked witch, that I'd like to leave. She asked me all these questions and told me that I wouldn't be able to go home under doctors orders, but I told her if they didn't let me go home, since I did voluntarily go there, I would raise hell and so would my husband. They let me go. Not everyone is as lucky as I am and I am totally traumatized by this situation. They try their best to keep you and your insurance money there, but I'll tell you this, there will be a day when this place will shut down, because they don't have those poor patients' best interests at heart. God bless! On a more pleasant note, Tech Yolande, Tech Jackie, Nurse Jackie and her side kick, also another tech with short hair were a sheer delight! read more

Hickory Trail Hospital - A picture of my foot that no one saw to. - Hospitals Near Me - DeSoto, Texas

It's was ok hospital bc they had smoke breaks the food was ok my psychiatrist works there at the hospital it wasn't too bad but when you enter you have to wait for too long in one room for too long and then to take you up to your to your place where you're supposed to stay 10 to 11 days I was down with the old folks so we didn't get to go to the cafeteria but I didn't mind having smoke breaks you wait too long to get placed at this hospital read more

As the CPO of Promise House , I am very pleased with the service I was provided for my clients here at the maternity home . Due to the severity of the Client and my specialty being a therapist myself , I transported the client . When we got there , it was a pleasant experience. very welcoming , hands on ! the director of intake came out herself and spoke with me and the client together . she even ensured her safety and comfortability. my client vomited every where and it was cleaned quickly and the receptionist even got Involved. To add to this thriving facility , I even was able to see a group therapist " Jason" in passing . He assisted my client and even went into details about the outpatient and inpatient programs . Before I left , my client was so calm that she looked forward to not returning to my facility . she herself felt as though it was all going to be handled and she was in good hands . I thank you ! read more

They do not care about the people there. When I was there, they treated us like prisoners and would only yell at us and I was a kid then. I cried my first night and a nurse came in my room telling me to shut up. They wouldn't let us shower and would only talk about their sex lives loudly in the office. I remember my experience far too well and I am for sure never recommending them to anyone. I'm scarred from this place and they don't take care of any patients. I would give 0 stars but unfortunately I can't on this review. If your child is going through something, find a better place than this place or just talk to them more and find out what is going on. I had to sit in a room full of grown men (doctors) alone at the age of 16 for them to tell me that I am forced to take medication. I can't get this place out of my head since it was the worst thing ever! Also, when my parents brought me here, the staff made it seem like it was a safe place. When they signed the paperwork, a lady came over and I started crying since I would miss my parents and a nurse came over and drug me down the hallway. read more

We waited to be see. for over five hours. If you must be seen be sure to have the police or hospital transport you otherwise you'll be waiting for a very long time. read more

if I could give this place no stars I absolutely would. absolute worst receptionists & staff I've ever dealt with. you can never get ahold of anyone, you have to call 10 times & they decline your calls, when you finally get someone to answer they have an attitude and put you on hold, only thing they ask is patient ID number, don't care about relation, don't care reasoning, don't care to even see who's calling, they then leave you on hold for half an hour, just to finally get to speak with your relative for about 5 minutes before they start rushing them. they treat them like absolute garbage, the night shift refused a blanket to my mom because she did not have a doctors note for one. they refuse any information on their patients & do not care about the health they are in but want to keep them on hold for as long as possible. all about the money. absolute worst care I have ever heard of. I do not recommend them to anyone & the staff at this place is going to have to block me and get a restraining order with how mad they have made me . read more

Hickory Trail Hospital - Only a portion of my phone records to show how absolutely ridiculous it is to get ahold of someone. - Hospitals Near Me - DeSoto, Texas

My client was taken from the emergency department in Livingston, Tx to this hospital in Desoto, TX for treatment. After she had been there for about a week They released her without notifying me or anyone and they brought her to her home in Onalaska and dropped her off where she was all alone and without supervision. She requires 24/7 supervision or she might wander off and get lost. I could not get any information about her from the hospital all the time she was there because I did not know her patient ID Number. All they cared about was getting paid for their service but they could care less about their patients. read more

Expect NOT to have any kind of privacy at this facility. This place is non HIPPA compliant and with the exception of 2 staff members, the rest could care less about you. The communication between staff is full of inconsistencies and that affects the patients level of your so called "care". I never been so discouraged at a place where I thought would provide ACTUAL help. On the flip side.....they have plenty of word activities and coloring to take your mind of how disappointed that you're in Hickory Trail Hospital. read more

Despite the other reviews about this place, I can honestly say that my experience here was nothing short of amazing. From my first day here at this facility I was treated with so much care and hospitality. I want to personally thank Ms. Jennifer and Mr. Byron for sticking by me and making sure that I was taken care of from the first day I arrived until the day I went home. I can truly say that they have encouraged me to be a better version of my self and I believe that they are amazing at what they do. I also want to name one more person who helped me on my journey here at Hickory Trails, and that is Mrs. Nadine. She was definitely a blessing in disguise. This woman uplifted me, she cared for me, she would go out of her way for me, she listened to me and the list goes on. I am so grateful that I got to meet these beautiful people, they truly changed my life for the better. As far as the establishment, I have no complaints. Everything is clean, I was fed well daily, I was benefited from the groups we would have, all the nurses and techs were all so sweet, everything was exactly how it should have been. I have no complaints and would recommend this place to anybody in need. There are amazing people here, and if your looking for somewhere that will help you this is the place. Thank you Hickory Trails for saving me and for believing in me, I'm forever grateful. read more

I made an account just to post this. Please do NOT send your children, family members, husbands, or wives here. This facility is so incredibly incompetent and negligent when it comes to patient care it makes my head hurt. Trying to get your child out AMA so they can attend a parents memorial was almost impossible. We had to call police and FINALLY after 4 hours of waiting, once police were called suddenly the doctor was there and had deemed said patient okay to leave. Nothing was communicated from the hospital to the family beforehand when it came to the patient's stay/clothes restriction/amt. of time etc. The receptionists were rude and we have been receiving misinformation the entire day. Trying to get through to the patient with the ID number was a f**kin nightmare. Hung up on 5 times. Don't send anyone here unless you genuinely hate them and want them to suffer. Never in my LIFE have i seen a hospital this incapable of respecting the family involved and doing their jobs. F this place. read more

This place apparently does not care about your physical health. A family member has gone there and had not one, but several seizures while in their care. It was a weekend and they told us the doctor would be back in the morning the next day (12 hours later). They have shots of a sedative and put my family member back in a room to wait it out. Can anyone say "lawsuit"? read more

A year ago at the age of 22 I was admitted to this hospital for a overdose attempt, after Baylor in Irving said I was being transferred to one in Arlington then last min when the ambulance came I was told I was being transferred to hickory trails. I do not recommend this hospital whatsoever, if your loved one needs help please look into a different hospital. I was in there for 9 days. The only thing that was good about my stay was Cristie Brown . She was awesome. she was my case manager and she really deserves more than this job Bc let me tell you this hospital is not the best and I could see it is very overwhelming but she did a great job so professional and listens to what you have to say. How the day goes: M-F 6 am-7:15ish Every morning you check in with the doctor and they ask you how you feel and wrote down what you said down and they change ur medicine or add medicine. (My doctor was a asshole who didn't care what I had to say made his opinion who I was and considered me a weak women.) Then you'd get ur blood levels taken then head to breakfast and watch tv until lunch, lunch comes around then you have one hour activity then watch tv or read whatever magazines they have. Rarely would we ever have someone come and talk to us about how to work our feelings. They would call this "group" and when we did that we just filled out papers that said "I am feeling ____" and that's pretty much it. No help no actual therapy. Positive: we would have yoga or sometimes a late activity where we could go to the gym and we would play Pacman or scrabble. The nurses men and some women were nice they talk to you and ask how you are doing. They care about ur well being and talk to you as if you were on the outside. You eat meals three times a day, it's not bad sometimes you get a piece of cake. You'll get a snack once a day. Breakfast is always the same thing, eggs and bacon or grits etc. you get a hour to use the phone (if the phone isn't being used) This place is a good place just so hospitals can say they tried to help but I honestly could of been better off at home instead of being in this type of environment, honestly I still have nightmares about this place. but I had no choice since this is what Baylor made me do. I wish this place the best and hope a better staff overall and management because this was horrible and the way they treat their patients are crappy. And PLEASE STOP GIVING THE PATIENTS SMOKE BREAKS EVERY HOUR. I understand that some people get very angry if they do not get their smoke in but it's ridiculous how many times a day they would get one. I don't even believe it's allowed in this facility. I hope this place hires a whole new team and management to run this facility. Some nurses do not need to be working here especially if they do not have the patience to work with mental ill-ed patients. Hickory trails showed me a different kind of life that people live and I wish this place was actually helpful instead of a adult day care. read more

This facility is horrible. They totally over medicated my loved one. He was walking around like a zombie. They ignored my concerns. The supervisor, Walter, an African male, was very rude. He smirked and treated me like a joke. I was told I could call anytime. I called at 3am and the nurse, Angie, an African female, asked if I knew what time it was and why wasn't I asleep? She hung up on me and was very rude. I was crushed. I had never dealt with mental illness and this was the first night he was there. I couldn't sleep and I just wanted to hear he was resting and doing well. I needed an evaluation from the physician, an African male and he refused to state facts and insinuated that my loved one was ok but still had him in the program and collecting money from our insurance. I was totally traumatized! My loved one could never go back to Hickory Trails!! read more

Don't become one of their vendors! They do not pay their bills. We've been waiting for 3 months for a mere $500. That's a long time to wait for a small business to get paid! read more

This hospital demonstrated zero regard for patients care. It seems all they are interested in is collecting the insurance money and sending them down the road regardless if they are stable or not. The lack of empathy they show for patients is sad. I would not send a loved one to this hospital unless this was my last option. I had a patient discharged from this hospital, unstable, put in a taxi and sent to a Turtle Creek rehab where they said he was going to continue care and could do outpatient, live next door at the homeless shelter when he had an entire team working with him available to pick him up and transport him to a new facility. He was disoriented, delusional, lost, and had no bed available at the new hospital when he arrived they had sent him to. He was roaming the streets of Dallas in a psychotic state of mind, it took our team all afternoon to find him and get him to a safe place. He was still in a delusional state and convinced people were trying to kill him. This is not a hospital I will ever send anyone else to again. read more

I'd never been in a mental hospital before so I was anxious when I went in. But all the staff were very respectful and some were downright friendly. It was clean and orderly. I was very satisfied. read more

My mother was transported to Hickory Trail over a week ago. I was that a Caseworker would call me with details and I still haven't received a call. This facility is about making money. There not about helping the patient or should I say prisoner at all. What person would want to be locked up with no end date in sight. She was told she could go home but they've yet to let her leave. Why should love ones trust that their family members are being taken care of when you can not get a return phone call. This is just a scam generated to bilk insurance recipients out of their money. My mother has a heart condition and do you think she's seen a Cardiologist? Nope. She's told them repeatedly that her heart is beating too fast. At least when you're taken to jail you go before a Judge, who adjudicates for the mentally ill? read more

Hickory Trail is the best psychiatric hospital in Dallas County. We were recommended Timberlawn, but that was a disappointment. They grouped all the patients together. We didn't feel good going in there. They have since closed it down and reopened under new management I am told. It took us three days to move our loved one to Hickory Trail. Hickory Trail is smaller and the staff communicated well with us concerning our loved one including the physician. Admitting a patient for psychiatric reasons is different than admitting a patient for broken bones, flu, or other reasons. So the County of Dallas takes control/custody. This is to prevent the patient from leaving on their own and not getting proper treatment. read more

Do not entrust your loved one to this facility. My mother was a patient to review her medications per request from her nursing care facility. The complete lack of communication from her "case worker" was frustrating. I also never spoke to a doctor other than upon admission and that was via video conference...no real person in the room to assess her needs. I would call and speak with the nursing staff and they would forward me to the case worker. She never answered her phone or responded to a voice mail (left in another person's voice mailbox). I received a call at 6:30 in the evening on Friday from the same case worked that I had attempted to call 4 times on Friday. She told me my mom would be released on Monday. We arranged a time for me to pick her up. When I arrived at Hickory Trail to pick my mother up, there was no information at the front desk regarding a release. The case worker was paged multiple times. She didi not answer for about 45 minutes. When she did, it was to tell me that the doctor had decided to keep her at least another night for observation and when asked why I was not notified the answer I got was that she was busy and it slipped her mind! Really?! After a 3 hour wait, my mother was finally released by the doctor and she is back in the safety of her nursing care facility. Besides that, she was missing clothing that she wore the day I checked her in. We'll see if her clothing is returned. I will also be interested to see the bill considering my mom is on Medicaid and Medicare. I don't understand how this "hospital" is in business. read more

We sought treatment at Hickory Trail Hospital for our 12 year old daughter in February 2016 for depression and talks of suicide. She was voluntarily admitted. She didn't receive her clothing or personal items for 24 hours. She had to sleep in her school clothes. Her physician never contacted us. She was attacked and injured by another patient. At 24 hours after voluntary admit, we returned to sign her out AMA with proof we were seeking treatment elsewhere. She was immediately placed on a 24 hour hold. We were not allowed to speak with her physician or the on call physician. We were refused when we asked to speak to administer on call. We were abandoned in the lobby with the lights off. We had to consult an attorney and have a local outpatient psychiatrist call to get her out. We both work in healthcare. We understand policy and procedure for psychiatric facilities for minors. This facility failed our daughter and caused more harm than good. It took 4 weeks to get her records. There are blatant errors and missing required signatures. We are pursuing complaints with Joint Commission and the Medical Board. Do not take your loved one to Hickory Trails, especially your child. read more

Hickory Trail Hospital does not deserve 1 Star for a rating! My son was admitted for substance abuse and it quickly turned in to a nightmare. His dad and I went to visit him 2 days after being admitted and he could not carry on a conversation with us due to being on medication. Every time we went to visit, it was the same situation, he could not function. In the meantime, We found an excellent treatment facility for him 3 hours away and they were holding a spot for him until we could get him there. We headed to Hickory Trail at 7:00 am to get our son and I called on the way to give the Hospital (I use this term loosely) a heads up. We were told our son had not been evaluated for the morning and I was transferred to the head person/case worker. She informed me that my son would not be getting out today because he was not ready. I asked how did she know that if he had not even been evaluated that morning. She said that I could take that to the bank that he would not be getting out and I said we are on our way and we would be taking him out. We arrive at 7;30 am and checked in at the front desk and said we were there to pick up our son to take him to a in treatment facility. I than used a phone in the lobby to call back and talk to my son and advised him not to take any medicine they tried to give him. We were put off for so long, that I started to take notes in a spiral of every conversation I had with an employee and even with other family members in the lobby. The Hospital administrator came out and talked to us around 5;00 pm and noticed I was writing everything he said down with my other notes. At 7;30pm we finally had are son and were headed 3 hours away to in treatment facility. It was a wonderful place that he stayed for 30 days. Hickory Trail is all about milking the insurance, which we had excellent insurance. In fact, I remember when we took him to Hickory Trail, the business person made a comment about how good our insurance was. PLEASE STAY AWAY FROM THIS PLACE! read more