Best advice is to go to a different office. If you have to go here, make sure you double check their input especially if you're newly being assigned an SSN. These people managed to screw up not once, not twice, but THREE times my husband's social. First, they left out the apartment number in our address. Second, they misspelled his middle name. THIRD, which we didn't even find out until filing taxes, they inputted his DOB wrong!! It's like they didn't have MULTIPLE forms of identification showing his accurate spelling and birthday. we all mess up, but mistakes to this degree this is just NOT the job for you. they should consider doing some serious rehiring at this place... and evaluate their literacy. read more

Lots of free parking. You need to make a appointment to be seen. So you need take two trips. They can help you make a appointment in a different city. If you live in a different city they will not service read more

Timing on apt was a short wait and they had great security on point. No phone use inside and people with appts were attended to on schedule and people walk ins were clearly informed they would have to sign in and wait to be called. An appointment made in advance is the way to go. Thank you SS read more

I had been calling Social Security for the last 3 days. Today, I was pleasantly surprised to get an amazing representative, Mrs. Dominguez from the El Monte office. She went above and beyond to help me. Also, we made each other laugh during the process. There should be more people like her in this world. Please give this amazing lady a raise. Thank you, thank you, thank you Mrs. Dominguez! read more

If you can avoid this social security office please do it . I went to claim survivors benefits for my 11 year old brother when our mother passed away . I'm deep in grief but needed the help and so I went a few months after our mother passed . The man I had my appointment with told me "don't spend this money at the casino." That was incredibly disrespectful. The last thing on my mind is the casino . I am no gambler and would never spend my brothers and mothers survivors benefits at the casino ! I was just focused on literally surviving ! The most disgusting comment made towards a grieving daughter! read more

It's pretty quick. You go in and get a number from the kiosk. Check-in at window 1, then sit and wait for your number.

I was so impressed with my experience here and how friendly, efficient, and easy everything was. My husband warned me that his last experience at his local social security office took hours and that I should prepare to have a book, have my phone fully charged, and maybe even bring a portable charger, none of which was necessary because I was in and out in less than half an hour with no appointment. I did show up right when they opened and there was already a line with about a dozen or so people ahead of me, but I was checked in by staff and told to have a seat within 15 minutes of them opening. The woman that helped me was so friendly and made the time go quickly when I was called up for my name change paperwork since I had just gotten married. The whole experience was a breeze and when/if I need to go to the SS office again, I'll be going to this one. read more

I was refused service because the lady told me I need to go to my "local" office. But I found online that you can go to any social security office. I was hoping to confirm with the lady if I have the proper documents so at least I do not have to wait in line and get nothing done again. She refused. Again saying I have to go to my local office. read more

Social Security - Public Services & Government Near Me - El Monte, California

See all

They only have one widow to assign you a worker . They need to have 2 widows to triage the people coming in .

I normally don't do reviews but this office n the staffs r so NICE MS.SIERRA So Friendly So Patience So Efficient Just wanna leave a positive feedback to show my appreciation Also remember stop complainin Show respect first before u get respect Specially for their time Stay happi everyone read more

The Nationwide SSA gov scheduled me to this local office to fill out a particular form to resolve the issue that I had discussed with them, but the agent assigned to my case at this office was too disrespectful toward me. The agent acted superiorly to me, rude and did not allowed me to talk as if I am a beggar come to the office to ask for their own money, even a beggar they should show respect, too as we are all humans. I am a taxpayer, I have contributed all kinds of taxes including social security to the government the whole my career life, now it's the time to receive a little benefits, I got insulted by this kind of people at this office. read more

5 stars for time and prompt service. In and out within 30 minutes from the wait till the time I was called. I came here to file for a new marriage name change application and new social security card. They called my number literally the minute after I checked in. Fast and quick. Not the greatest service, oh well. Just do my correct paperwork & I'm good! Parking stinks, I parked on the street. Believe me there's a line prior to open. read more

03/03/23 I was stopped by a security at the door explaining to me the rules. That was fine, I checked my daughter information on so she can have a ticket. And apparently he became very upset about the situation. I explained to the ss secretary that I checked in for my daughter and she didn't seem bothered by it . Put the security officer made a big deal and went and told the secretary about it mistake by let me do that. I did didn't think it was a big deal. Why didn't he just say to me is this for you or someone else. And avoid all the drama. He look like he is very controlling tell the people that work here what to do. This is not my first time here. I didn't need fir him to be so controlling. I understand that lot of rules have changed since covid. I think he was over reacting. And he didn't let me in to be with my daughter. For support since my daughter being dealing with fraud .I'm very upset. read more

Came here for a name change and arrived 10 minutes before doors open. There were already about 15-20 people ahead of me, and they started letting people in. I walked in and used the kiosk and they waved me to check in at a window. Apparently they did my name change there and I was good to go in 10 minutes Surpassed everyone else and didn't have to wait! Got my SS change in the mail a week later! Now to the DMV!!! Parking lot is kinda small and I didn't see a sign as I drove up, you can't miss it though, of Waze tells you that you've arrived just turn into the parking lot. People waiting outside a building was my cue to park. read more

I had no idea there was a Social Security office in El Monte. I tried to make an appointment over the phone, but was informed that one wasn't necessary for a name change. The office is in the commercial business block off Rosemead Blvd by the 10 freeway. It was easy to get to and there was ample parking. Upon check in, the security guard gave instructions on where to line up at the kiosk. After entering my information and checking in, I only waited less than five minutes. Once my form and documents were processed, I was in and out within a few minutes. The employees there were friendly and my experience was hassle free. I would recommend this office to others. Yelp 100 Challenge - 76 of 100 read more

Mr. Zeni called me 2 weeks ago and right at that time, I was busy at work, for him, if I did not answer that call at that time, he won't call me any more. And it is impossible to call him back, they don't answer the phone or line is busy. Shitty service we have at this place. I will update Mr. Zeni's complete name. This Social Security place is a peace of work. read more

Parking: Small but there is also street parking Service: Great! It is also like the DMV. Call you by letter and number. For the most part, it's kind of fast. At least more so than the DMV. The lady that helped me is very nice and friendly! read more

It would be helpful to indicate on the apps and website that on Wednesdays the El Monte office is closed at 12pm. I searched for an office that showed open ti ??? So got off work and went. Oops ,,, closed at 12 pm. Got me! So no rating from me! read more

There is a line before the doors open, but no problem the line moves really quick! The real fun starts inside! I have never met some one as rude as the person that check our paper work to apply for a ssn. This older Asian lady already had it out for anyone that did not bend to her will; bad manner know it all did not want to give a explanation on why I needed to bring a birth certificate? When it clearly said on the paper that I can bring a passport. She gives me a sorry answer that she needed evidence of age, but I let her know that evidence of age is clearly on my passport with my birthday. Did not want to process my petition so i went back for my birth certificate and came back and finally another staff member help me out! What I really notice is that there is unwritten rule among those that work there that sooner you get rid of the customer the better off for them. They have signs outside the building to discourage people from coming inside and go online instead. They really do not want to work and actually be face to face with people. There a few things I took away from this experience: 1. Only because you work for a government office does not exclude you from customer service 2. Only because you have been working in SSA since 1935 when Franklin D. Roosevelt sign it, does not put you above everyone 3. Do your damn job! I know you are cozy in your government job and hate rolling up your sleeves and actually do more than expected They need new fresh blood that have great customer service and are willing to go you beyond protocol! read more

Terrible customer "service"! I was told what documents to mail to get my Child's social security number, only to have them rejected. Then the woman in the phone was sarcastic and disrespectful. Back to square one. read more

Exceeded my expectations! I came in at around 10:30 on a weekday morning and thought the wait would be over an hour long upon seeing a crowd of people seated in the waiting area. It was a simple process. They have a machine to check in, where you'll receive a ticket with a wait number, and then you continue to check in at a window in person to let them know what you're there for. I was in and out in just under 45 minutes for a name change post-marriage. If that's what you're looking to accomplish, just bring in your marriage certificate and state ID. Once you get called to a window, it takes less than 5 minutes to get it all done. Efficient and great service! read more

The closest SSA in the SGV area. Appointments are difficult to make online. Came at 8:45 am and the line was 15 people deep and continued to grow until they opened at 9 am. Get there early! Service has been pretty good to me the two times I came here. One time for disability and one time for Social Security. Gave me everything I needed and helped me get my money. Expect them to talk to you exactly like the DMV would. If you go with the correct papers and documentation, the process is easy. Do not go without knowing what you want and expect them to give you answers. read more

Social Security - The line at 8:45 am, they open at 9 am. - Public Services & Government Near Me - El Monte, California

Thank you Mr. Duong for your excellent customer service Friday afternoon. You are very polite and professional.

0 star if there is an option. Watch out for this lady ( lady? I am being nice) by the name of mrs chang. She is rude, pretentious and bully other old Chinese people that lack thereof in English. There are bullies everywhere, just didn't know there are plenty in this office. Shame on you to bully older people that needed help. read more

The staff is very professional, the switchboard can almost answer all questions about my documents being processed. I came here today around 12:00 for my appointment and it did not even take 15' for everything to be done. The staff is very quick and friendly. I rarely leave feedback for any government establishments but I have to do for this place because they deserve it. read more

They do need new customer service and seems like they are all lazy and getting easy money from the government. They were all unprofessional. read more

Limited office hours. Hard to pay a visit when I work full time with regular work hours. Long waits! In the 45 mins i waited before leaving empty handed, only 1 "M" number was called. At least this office has someone checking you in after you get a number at the machine. She checked that I had the right paperwork needed for my visit. read more

This is the cleanest most efficient government office that I've ever been to. The lady helping everyone get checked in was nice and courteous and spoke English, Cantonese, mandarin, and Spanish. The security guard was not rude and had manners - very hard to come by. I got there half an hour before it opened and there was already a line but once the doors opened, I was in and out in 20 minutes - without an appointment. I was very impressed read more

Sometimes I assume that it's simply because a business is under-staffed or over-packed, as the reason why the overall service experience blows, but when it comes to the SSI office in El Monte, I reserve a special conclusion just for this building facility...even if I was the only person waiting to be serviced, the staff wouldn't have a clue how to be professional or how to be effectively prompt. I've spent over 20 minutes standing at a window just to be told to have a seat and someone will assist me with my card replacement! (Are you kidding me???!!) Then I sat in the waiting area for about an hour just to be told that I could have done this all online=/ #amazing read more

I came here to change my name after getting married. I gotta say, it was pretty quick and painless (30 minutes door to door), and all the staff I dealt with were friendly and efficient. The security guard who was my first point of contact thanked me for asking when o was unsure where the line was. The staff member who checked me in took my forms, checked them, told me to have a seat and wait to be called. 20 minutes later I called, helped very kindly and throughly by a very well spoken young man who quickly went through all my information, and completed my business. I have previously done to the Pasadena office (which might be a little tidier), and had to wait hours! I will definitely come here instead of there in future. read more

The people that work there shouldn't use the microphone to call us it should be like the dmv always on the screen and the same voice recorder because the workers don't know how to say your name right it's ridiculous, they need good customer service and shouldn't close early mostly they're less workers around 12pm ummm they don't follow the closing time wow they should get paid less bye read more

I was supposed to have telephone interview on Monday I never got so I call them the lady I spoke to couldn't barely speak English I try to explain y I was calling she got rude with me she answer any of my questions I ask I finally hung up on her read more

This place do not deserve any star. There's no single worker knows how to do the job. They do not try to help you but avoid the problem and make you leave. I came here 7th time to get my medical card but never got it. evey single worker I met told me differently and telling me that I will be getting my card within 7 days but no. read more

Came here yesterday to change my last name, everyone here (the staff) were really nice and friendly. I didn't even know they had an office in El Monte, I was out in 45 minutes. I came during my lunch time. read more

They really need to make the name changing process easier!!! Been here over an hour already and they have only done ONE "m7" number! There are still 11 people before me -they have seven windows and apparently only one doing the name changes / cards! I don't understand why it takes 40 min for one person I don't get why I can't make an appointment to change my name I don't understand the minimal hours and ridiculously long lines/wait for something that should be relatively quick and simple!!! Extremely annoyed! Make this easier so we can get on to enjoying our new married names :) woot woot to getting married! Booo to the name change process read more

Very quick and efficient. The lady who coordinated the entry line was very professional, kind and quick. The lady who assisted me in changing my name was professional, kind and well-informed. Having all my paperwork and required documents helped for a speedy process. read more

I like the way it's coordinated when you walk in. There is a lady and a guard greeting you and they actually have the line moving quickly for check in. The lady the is assisting is nice but she can be slightly unprofessional. When you are trying to explain what you are here for she is gesturing with her hands for you to hurry. That is not very nice if u ask me. Although they do have the line moving quickly she can be a little more patient read more

it's been 3 weeks since I requested a new social security card and the person that helped me has yet to process it. Her excuse was that she has been on vacation for the past 3 days but when I called the social security office I was told I was cleared weeks ago. This is gross negligence. this place deserves zero stars. read more

Good people work here. The security guard goes the extra mile to help people, too. Only thing is that standing in the long line is still a pain. read more

Here's some good advice. When reporting your wages don't use the app. They tell you to use the device. But really it'll just get you in debt. Send your check stubs every month. I was told to use the app so I didn't have to send the stubs. Big fail. Plus you can never get a hold of them by phone. My schedule is tight so it is hard for me to visit during business hours. So annoyed. read more