Not the review you expect to write, but my local Post Office team is genuinely excellent--patient, clear, and fast, even when the line snakes. They've walked me through forms, caught my packaging slip-ups without making it weird, and still kept things moving. Mail is mail, but helpful staff turn errands into non-events. Ten out of ten humans read more

I came in fully prepared with my 16-year-old daughter to submit her new U.S. passport application (despite being born overseas, she has been issued multiple US passports since she was a baby), and we brought every required document and then some. We had her current, valid U.S. passport with us, which as clearly outlined on the U.S. passport service website (travel.state.gov), meets the requirement for "primary proof of citizenship." Despite this, the clerk refused to accept our application and incorrectly insisted that we needed re-prove my daughter's citizenship through her U.S.-citizen father--including providing HIS documents and ID, and other completely irrelevant items such as our marriage certificate to "prove we're her parents" (despite having her birth certificate with us and the fact we were not even married when our daughter was born 16 years ago, and we divorced 10 years ago) along with other unnecessary documents - such as my daughter's high school student ID?!, which doesn't have anything but her name on it and isn't an accepted as a form of ID by ANY U.S. government agency! Because of this: - My daughter missed two days of school - We had to make another appointment - We scrambled to gather documents that were never even required - I had to contact my ex-husband, who lives in another city, for paperwork and personal documents that were not needed All of this could have been avoided if the clerk knew how to do their job, or if she or her manager (who also had no idea what to do) had simply looked up the government requirements. For clarity and to reiterate: According to U.S. Department of State, a currently valid U.S. passport is considered PRIMARY evidence of citizenship. My daughter's citizenship was already established when she was issued her very first US passport as a baby. Her turning 16 and applying for an "adult" passport now does NOT mean we have to re-prove her citizenship from scratch with all her U.S.-born father's documents and information again. HER OWN ID- a current, valid U.S. child passport- is enough, and it clearly states this on the US government's passport website. Instead of focusing on the actual requirements for a 16-17 yr old applicant (ID, form + my signature of acknowledgement), the clerk fixated on completely irrelevant and incorrect criteria meant for first-time citizenship claims only. There was a clear bias toward me, the accompanying parent, for not being born in the U.S. myself (despite being a US permanent resident/greencard holder) and the fact that I was trying to obtain my child a U.S. passport. I was repeatedly told my presence and documentation were insufficient (untrue) due to that fact--even though, according to government guidelines, the accompanying parent does NOT need to be a U.S. citizen. Because to point out again, MY DAUGHTER IS A US CITIZEN AND HER CURRENT EXISTING AND MULTIPLE PAST/EXPIRED PASSPORTS PROVE THIS. If you're going to be a stickler about enforcing rules, at least know what they are. Weird to accept passport applications for a living and not know what the requirements for passport applications are. This was a frustrating, time-wasting, and discriminatory experience. I would strongly recommend going to a different facility where staff are properly trained and actually know how to do their job. I made an appointment at a different USPS location for the next day, where the staff actually know what they are doing. They asked for my daughter's ID (her current passport), the application form, I showed the clerk my ID to prove I was a parent, my daughter and I both signed the form, AND IT WAS DONE in under 5 minutes. As it should've been at Duarte, without all the above nonsense and ineptitude! read more

I did my shipping here for a second time to send package overseas, Clerk Adriana commented" You choose to come to do this on a busiest day of the year" [April 15]. Well, why does it matter? You supposed to do your job on this day just like any other day. She was very unprofessional and rude. She did not finish applying the label to the package and when I asked why she replued " we do this at the end of the day, we dont care how other post offices are doing" OH I Hope my package makes to the destination. Why post office employees think they ate doing us a favor by working there for us? Very bad service. read more

I'm out of town. I'm trying to make payment on my Post Office box. And they don't answer the phone... I call every day for the last week. Nobody ever answers. read more

They move pretty quick when the lines are long. The Post Office limits the amount of window help so they do the best they can.

The customer service team at this location is "Best in Class"! Friendly and helpful associates offer assistance in an upbeat and welcoming manner. I drive out of my way to go here for my shipping and postal needs. Giving a shout out to the great postal people at this location! read more

Along with the rest of the world, I'm eager to put COVID behind us and jet set around the world (while still maintaining a healthy PTO balance at work lol). But along with many others, I had a baby during the pandemic and the little one needs a passport. This post office location had the soonest appointment within 5 miles. I was easily able to use their website to schedule my appointment. Day of, I brought all the required documents but forgot to make my own photocopies. They do charge to make copies, but what other choice did I have? The copies set me back $2. Anne helped us, and she was knowledgeable and helpful. She made the whole process a cinch. During our appointment, another family came in for their baby's passport appointment and they were asked to wait a little bit outside in what I'd describe as an annex(?) It wasn't outside, but the workers explained that it was due to not take up too much space. The area is pretty small. But I was honestly in and out within 15 minutes. There is plenty of parking and lots of spaces right at the entrance for those with sleeping babies and need to take the car seat inside with them. IYKYK. read more

Went in to mail a package to mom, there was no envelopes for the one I wanted. And the post office was empty. There wasn't anyone in there. So am thinking good this is gonna be fast. So one of the girls said here we have them back here am like cool. Then she says ok go back to the corner and fill it out. So I go fill it out and bring it back. Still there's no one in there, still empty. She says you filled it out wrong and gives me a sticker to fill out again. She's tells me your not listening, am like WTH she didn't say where to fill it out the first time she gave it to me. Then she tells me again go back to the corner and try again. Am like fine I filled it out again go back and as she's weighting it, another women that works there is putting things away. She then tells her co worker "oh I'll do it" and tells me one second. She never came back! She took over what the other co worker was doing! So the other women came and said am sorry. Am like I need to go to work. I was in the damn post office for 15 mins! Never coming here again. Am thinking it was gonna be great it's near the hospital it will be fast but no. read more

I come to this location for work reasons. I enjoy coming to this location the very few times that I have visited. It is a small post office but the service here is the best. You may be waiting but the service clerks work so quickly and efficiently. Every encounter with Ann and Adriana is very pleasant. They always help me with a smile on their faces even though there is a line of customers behind me. They are knowledgeable and personable. I will continue to come here. read more

Great service! Personnel there is not only knowledgeable, but friendly and full of energy and efficiency. I enjoy going there for my postal needs. read more

UPDATED PO BOX HOURS - As of today 3/4/2021, boxes are open until 6PM on weekdays and until 3PM on Saturdays. All the websites with hours when you Google "Duarte USPS Hours" have incorrect information! Love this post office and hope they'll be able to extend their PO Box hours again soon! read more

They don't have a kiosk but these girls work so fast that it's still worth standing in line. I can tell that the locals like them too. I've never left without a smile. read more

US Post Office - Just my 2nd day receipt. Best prices outbound from any delivery source btw. Comes with 50 insurance as-is. - Post Offices Near Me - Duarte, California

I always dread going into a post office. Just the simple thought of going into a post office stresses me out! I've gone to the post office in my city (Monrovia), and that's basically a lost cause. I decided to give the Duarte one a try since I had a few things to buy and ship out. I walked into this post office around 10:45 AM on Tuesday morning, and it must've been my lucky day, because there was almost no line, and I was able to be seen right away! Say whaaaat? Contrary to other locations that I've gone to, the person that was at the counter ready to help me was super friendly and willing to help me with any questions that I had. I've been to a few other locations before where the staff was just downright mean, grouchy, and unwilling to help me. I had to buy stamps, and although I felt like I was taking too much of their time, he and his colleague opened up a box of stamps and showed me all of their collection. I ended up walking away with $40 of stamps. Did I need that many stamps? NO! But the mere fact that their customer service was basically unheard of in comparison to some of their locations, I just had to! Thank you, Duarte Post Office! I am no longer fearful of the post office. read more

Great experience! Love this USPO! The postmaster greeted us with a smile and friendly demeanor. read more

See all

The rumors are true! The staff here are friendly with excellent customer service. One thing I dread most is going to the post office and being in contact with people that hate their job. The workers are often irritable and grumpy, and as much as you want to be understanding, it kind of ruin your day when they give you an attitude. At my previous job I have to visit the post office often for errands and it's a nightmare every time. So when I have to do my personal errands, I decided to Yelp and to my surprise, found this little gem with great reviews. I didn't believe it. There is another post office near me but the reviews are terrible. I have to return something to the sender and the reviews of the other place mention that sometimes it get lost and never get sent out. I didn't want to take the risk so I drove a little further here instead. The staff here are super friendly and patient. I will make a little further drive next time around just for this kind of service again. read more

I've been to other USPS walk in branches, but this one by far has the friendliest staff. They are not rude, they are knowledgeable and helpful. In addition, when you call their phone number, someone actually answers the phone, while other branches don't. read more

Clean and organized post office. Very helpful and nice staff. Quick service! My go to post office!

Best place to go for passport renewal or first time application. They are very knowledgeable and helpful, plus super friendly to boot! I love coming here for all my postal needs. read more

One of the most helpful postal workers we've ever come into contact with. Not saying there aren't a lot more people like this but Rosa was absolutely the best! Thank you for all your help! read more

The clerk Adriana is was beyond rude. Long story short she helped the party behind me I told her I was next she simply said "you could reschedule your appointment if you like"and shrugged her shoulders. When I was helped I did tell the clerk the situation Adriana overheard and yelled across the room "I'm sorry there I said it" extremely unethical. I'm so disappointed with Adrianas attitude and service! read more

Rude customer service. Singled out in front of people for no reason. Will be filing a complaint.

Anne and Adriana were the sweetest and most customer oriented ladies I have come across at a USPS. Anne went above and beyond to make my passport process as easy and detailed as possible. She did it all with a great attitude which is unsual for me to experience at a post office. Adriana wasn't a part of the passport process but her positive energy was radiating. Thank you ladies you were a breath of fresh air and made my experience extremely pleasant! USPS needs more of you in the team! Ari read more

They are very professional, courteous and knowledgeable. I went for my child's passport service. It requires reservation online but when I got to the post office, I didn't have to wait too long to get serviced. Because we had a name change and we did not obtain our child's birth certificate within the year so there is actually few more documents we needed to provide. The lady at the office reminded me to supply the documents so we won't get delayed in the process. We had a great experience and thank you! read more

There is no better PO customer service than at this location. I am a frequent customer of the USPS and have been for many years. When I first moved to Duarte, and visited this location, I was taken aback by how much fun the employees were having and what a pleasure it was for them and the customers alike. You see, I had just moved from Pasadena and the PO there aren't like this one. I'm so glad I live right up close to this one now! This is a smaller PO, there is plenty of parking, two driveways for in OR out (both!), and it's on a fairly quiet street as opposed to being on a busy street. read more

Amazing customer service!! I came in on a Saturday thinking my passport appointment was today and didn't know they don't do passports on Saturday's but the two workers there were able to help me out and still helped with my passport. They were both so sweet and had me laughing the whole time! Literally both of them deserve a raise. I forgot their names but it was an older gentleman and an older lady. So sweet and I would definitely be coming here to this post office when ever I need to send packages or get my sons passport later on. read more

This is the best post office I've ever been to. The clerks are all friendly and super helpful. I went to buy stamps to mail my property tax. The clerk told me that today was the due date so she sent it directly so that it would be postmarked today and even told me to keep my receipt just in case.It was somewhat of a long line when I first got there but half the people knew the clerks and were able to drop things off so the line went really quickly. This place feels like a pillar of the community. read more

US Post Office - Post office - Post Offices Near Me - Duarte, California

Going to the post office can be a grueling experience but the employees here are so friendly and such characters that it's always a pleasure sending packages. The city of Duarte isn't known for much of anything. I've lived here for almost 20 years, but if it's post office is any reflection of the town, it's an awesome place. Which in a way I truly believe (needs more restaurants) read more

Seriously, these folks are the best of the best. They are always helpful and friendly. They treat me like they want my business and actually care about me as a person. read more

William was helpful and great to deal with! USPS needs to bring more people like him on board! This office was clean too! Wow! I am impressed. read more

Let me just say, I don't normally leave reviews for a post office but my experience this past week at this particular post office is worth mentioning. My family and I came in here to get our passports taken care of. You have to first go online to make an appointment for first time passport applicants or minor renewal. Surprisingly we got there on time and we were taken care of by Adriana. I was already stressed out with filling up the applications and making sure we had all of the necessary paperwork and making sure we answered all of the questions correctly. Adriana was soooo patient, soooo helpful, soooo knowledgeable and sooo kind. It made our experience so wonderful. I had 3 applications and she made sure I did each one right. Exceptional customer service! I highly recommend that if you need to take care of passport issues, come here! Make sure you make an appointment first and come on time! read more

This has to be my favorite US Post Office in the SGV. They are very friendly and welcoming. Ms. Parker was so patient walking my family through the Passport process. 10/10 experience and all they ask for is a good kind attitude. Thank Duarte Post Office! read more

Love this post office small but very efficient. You can even get cash back with your debit card. Great customer service.

All post offices are the same, right? They all sell the same products and services for the same prices. Well, it is the PEOPLE at this location that make the Duarte Post Office a good experience. The window staff know what is what and they are friendly and efficient. Did I mention friendly? Virginia and Adriana (I hope I have their names correct) are always friendly. Yes, they talk, but as they hold the conversation they are working. read more

This post office is very convenient for me. It's right by Myrtle with usually a decent amount of street parking. Make sure not to come when kids get out of school because it's across the street from the middle school and can get packed with limited parking because a lot of the parents take over. The workers are friendly and I've never had a problem with any of them. One of them always jokes around, he's nice. I used to use stamps.com and the UPS machine at my old job, so I was somewhat familiar with the mailing process, but it still intimidates me. Thankfully any time I have a question the staff here is always helpful. I've been shipping items for my Etsy orders lately and just do the labels online and print them, so I've been avoiding the lines and just straight dropping off instead. read more

Very nice individuals that work here. Adriana, is my favorite though. Mainly because she's probably the one that help me the most . But everyone else is pretty nice. Sense of humor to the highest. You don't find that with any other post offices . Sincerely, Shirt guy read more

Very helpful very nice and great customer service they where able to help us with our paper work and other post offices didn't help us at all because of COVID-19 read more

The staff were friendly and efficient and offered practical help to get my postal needs met.

Nice & welcoming staff and usually pretty quick in there. Conveniently close. Definitely my go to post office

I love the service that I receive at this post office. It's always the same two service reps and they are always so customer focused and personable. This is a great location to handle your postal needs read more

Im always having to call them to check on mail not delivered. Always get the excuse that theres gaps in the boxes where they sort the mail that can cause some thin envolopes to fall into out of sight. If thats a common problem, well put some tape or whatever to cover it! read more