Great experience. The security guard was helpful and polite. The clerk was also polite and…read moreefficient. I went there for a name change, had completed the application online prior to the visit. Definitely recommend starting the process online. The visit was quick. I was out of there in less than 5 minutes.

The woman at the window was extremely rude and seemed uninterested in doing her job. Rather than…read morehelping, she repeatedly spoke to my mom in a demeaning/degrading manner, even though my mom had just had her cards stolen and clearly needed assistance. Her behavior was unprofessional, and it escalated to the point where she eventually directed a verbal threat towards me. I hope they fire or at least demote her.

Very long wait times not friendly employees. Did j ot get what we needed have to go back another…read moreday.

You need to make an appointment I waited 30 minutes and Mr Moua was extremely informative and…read morepolite. I wanted to get him a 5 star rating.

Was on call to be transferred to a representative in the office 1 hour + is ridiculous ! Called…read morejust shy of 3:00 and call continued on transfer even till AFTER they closed. I highly recommend going in person. This is unprofessional and should be dealt with.

A customer representative in the SSA Hanford does not have a complete understanding of the Medicare…read moreapplication process, the unique circumstances and issues to be resolved. Two representatives differ in the manner of assisting us. We visited three times, the first two was with one representative on window 1 and the third time was with this male customer representative on window 3. On our third visit yesterday afternoon, Feb 28, we were assigned to a male customer representative. We were explaining to him what we came for and he concluded that my wife was not eligible without listening to the full circumstance that we have to present. This representative relied primarily on personal knowledge rather than established SSA procedures. He asked another person inside about our issue, came back and began to work with us. That alone gave me the suspicion that he was not confident with his job. We showed him the filled out forms that were given by the previous SSA representative from the previous visits. We handed them to him along with our military ID cards and he told us that he did not need those forms. He started to interview us and asked for my SSN, birthdate and other information. As he was typing in and entering the information, he noticed that we have an appointment scheduled online. It was a phone-call appointment from the 1-800 number. We explained to him that we made the appointment but were scheduled by the end of March which is very late so we decided to do walk-in in the local SSA office. The representative discouraged further assistance, insisting we wait for the phone call despite the significant delay and stating they were unable to help at the office or cancel the appointment. HE TOLD US TO APPLY ONLINE. He said that there are only three of them working that afternoon and the people at the back office are also busy!!! I do not understand that comment from this representative. I googled into the SSA website and it says there that I can schedule, reschedule, or cancel an appointment by calling us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday between 8:00 a.m. - 7:00 p.m. local time, OR CONTACTING YOUR LOCAL SOCIAL SECURITY OFFICE. It is very clear!!!! This contradicts the provided information We had wasted so much time and travel to visit SSA Hanford only to be assigned to someone who does not seem to know the process of Medicare application. What differentiates their assistance from our self-service efforts? And he said he could not do anything about canceling an appointment made on the 1-800 number. The application that we did online was forwarded to SSA Hanford for processing as per the SSA status that we received by email. It is just a big run-around from this representative.

Hard to get a appointment. And once seen. It's hard to get appropriate help. Waiting time can be…read moreslow . Security is kind and respectful

Impossible to reach anyone and impossible to get a call back despite numerous messages left.read more

Terrible service. You get a number and if you don't answer your skipped over and have to start all…read moreover again their security people act like they know it all but say they can't answer.

Came here this morning not knowing they require appointments now,but Shannon and Ms. Lopez were so…read morenice and sweet and very helpful!! I was able to get done what I needed to and I just want to Thank Shannon and Ms. Lopez for helping me! Thank you both again, I really appreciate it!!

There was one person working 10 people on the waiting room. She was very nice but she was also…read moreanswering the phones answering ridiculously stupid calls. They could do better that's for sure!

Staff, despite being over worked and under staffed, provides excellent customer service to the…read morepublic. Their location is a little tricky to find.

Clerk was so rude. She couldn't give me 2 minutes to look through my documents for proof of id for…read moremy 5 year old son because the one I brought was from last year and it needed to be from this year. Instead I had to leave and make another appointment 2 weeks out when I know I had proof on me but she wouldn't let me find

Not very helpful the security stuff send me back to make an appointment which I try for more than…read more2 hours on the telephone no body answer he was rude 100% they don't deserve one star

****This consumer experience was had during the COVID19 pandemic.****…read more Important to note: This Social Security Administration federal office is currently open to the public HOWEVER please note, assistance is by appointment only. You can obtain an appointment in a few ways: Call their toll free number or attempt online. I made my appointment for today; Thursday over the phone earlier in the week because I phoned them to discuss a letter I had received from them recently. I learned that I had to present in person in order to conclude my business. Interesting was that the person who answered the call was also the person I met with today. I liked this because I felt more comfortable when meeting her as she was already familiar with my needs. Name changes are currently being processed here and by appointment only. You must present with your actual DMV drivers license and "original" stamped signed and dated by the court "seal" for some services like the name change. I'd phone them to get the actual list before presenting in person for an appointment. There was a line outside the front doors when I arrived but it soon vanished because everyone but one person wanted to see an employee for assistance. Once they were informed that was not the procedure they left. The environment was so peaceful. Security is on-site and I felt way more comfortable seeing and experiencing this as I was thoroughly screened for weapons. Made me feel super safe. Lastly, it can get costly to work on your Social Security paperwork by mail and today I learned they have over-sized postage paid, self addressed manila envelopes for the public available here. Good to see our tax dollars at work.

The majority of the representatives are rude as hell. They act as if they are giving you a handout…read more Like you didn't earn your benefit. I've had better customer service at businesses in Modesto's airport district. Better manners, no sarcasm, and more patience. Hard to believe my tax money pays for their salaries. Ridiculous.

That's terrible! It is a bad service for many times that I have tried to contact you and you have…read morenever returned my phone call. It is time for you to change for the better, civil! Please ensure that calls are not delayed for a prolonged period of time. This is not acceptable in your job role. You need wake up that reason!!!

This place is a joke. These people get paid to help and are so incompetent. First off I would like…read moreto say u CANT MAKE AN ONLINE APPOINTMENT ON THEIR WEBITE, YOU CAN CALL THEIR NUMBER THEY GIVE U ON THE WEBSITE AND NO ONE WILL ANSWER ! (Waited over 2 hrs twice I also called first thing in the morning when the line opens). They force u to come in and wait in their outrages lines. My elder mother went in a couple weeks ago to resolve some things for SSC. She was a walk in. She was told to take a number and wait. TWO HOURS later she was called up and she got informed by the lady at the window she needs an appointment. My mother told her she already tried to call and try to make an appointment online but there's no way to get in! So u made my mother wait 2 hours just to tell her she needs an appointment!?? Anyways, she made an appointment. The day arrived and she couldn't make it to her appointment time so she went back to SSC before her appointment time and was told to wait again to be called. She told this lady up front she just needs to change her appointment to a phone call. The lady seemed like she didn't want to help because that's another persons job at a different window (didn't even say which window) but at last she changed her physical appointment to a phone call appointment. My mother waited for them to call and they NEVER called her. An hour later she was informed she MISSED her appointment!!!! So my mom goes back a few days later and they wanted her to get a number and wait again !!! My mother lost it and told the woman everything and she had no choice but to help because people were listening. The woman told her she could've make an appointment online on the website or she could've called, which is a load of Bs. It's funny because right after that they sent my mom to someone and she got her stuff for SSC resolved. Totally unprofessional place. SSC Visalia u should be ashamed!! You guys should be audited and closely watched due to the way u treat customers. 0 stars if I could!

I needed to get the Real ID. I knew this was going to be an ugly process so I resigned myself (and…read morebribed a trusted friend) to brave the DMV and planned to spend the entire afternoon -- even though, optimistically, I thought I might somehow finish the ordeal within 2 hours *_* [my bingo number didn't come up on the screen queue until almost 5:00 p.m.]. I liken this experience to an ER waiting room: gross with people coughing, screaming, crying, etc. [One man put good effort into scraping walked-on gum from the floor by my foot for his personal use.] Although many of the employees are quite casually dressed (way beyond 'casual Friday' even -- more like 'I'm getting ready to clean the garage'), those I encountered seemed to maintain a cheerful and helpful attitude. Make sure you eat and go to a loo before you arrive. I would say pack a lunch, but you really don't want to put your hands near your mouth during this exercise in patience and long-suffering. When I visited the facilities, I was sad but not surprised to see only a few seat covers laying on the toilet tank and that someone thoughtfully left me four paper towels on the empty TP dispenser. Magically, someone popped in just in the nick of time to hand me a new, wrapped roll under the stall! ^_^ Well, mission accomplished anyway.

First And foremost , I absolutely hate going to the DMV. However, today's experience made me change…read moremy mind. I made an appointment to get my REAL ID at the Blackstone and Sierra location. I dont think I've been to the DMV for at least 4-6 years especially that location. I actually only waited about 20 minutes before I got called up to Window #9 and a representative named, Michelle helped me. We learned that we both Had the SAME exact birthday. I had started out addressing a concern to her about these 2 random guys wearing masks (hazmat type) and uniforms who were outside recording people and getting in their faces as youre walking in and a lot of us gals were VERY uncomfortable. Not sure who those guys were there but it was unnerving. Michelle apologized (not her fault) and made me feel heard. She went and told several coworkers and her supervisor about those guys. She even told me to go out the back exit to avoid them. I saw the Supervisor actually addressing those guys and telling them to stay away from people who were trying to come inside. Michelle was very sweet and soft spoken and just so easy to talk to and it made my experience very pleasant besides those guys recording people outside.