The agent was very helpful to my inquiry. The agent was very helpful to my inquiry and assured me that my Social Security check was taken care of on September 22 on December 22. I'm sorry thank you. read more

I unofficially help people with their disability . I was conferenced in on a call for benefits today. at 10:30 The employee who I later found out was named Ms. Oliveira. She was a rude, inexperienced staff member. She told us an application for child benefits could not be processed without the IEP from the School District. I know this not to be true. I wanted to make a complaint because all the documents were faxed over a week ago by 2 agencies ,plus myself. Ms. Oliveira proceeds to tell me all Supervisors are busy. After asking for a manager .she tells me there is none ,only supervisors. I wanted to clarify to make sure she was saying there are no Managers. At this point I asked for her name and she says there is a Manager but she is not allowed to give out the name. I am annoyed at this point and asked if she was going to put the complaint in? She said she would let a Supervisor know with a flippant attitude! I responded that wording matters and letting someone know and a formal complaint are two different things. Lets just say the conversation did not end well. Wait! But there more. I wait until almost 4pm to call back after I got the MANAGERS Name from another SS office. This employee not only tried to justify what Ms. Oliveira did,by saying they don't give out names for the safety of employees. Well someone better let these other employees from different offices know the rules and scrub the internet. I only asked her could I speak with the elusive Ms. Roldan, This employee needed the whole story only to tell me she was not available and gaslight me some more with justification tales on a conversation she was not privy to in the morning. She accused me of attacking her because I said being new and not knowing your job or where to find documents in the system means she needs better training or a different job! I explained to her I don't handle unprofessionalism and disrespect well. She did not receive that well and started talking over me and I kindly told her she needs Jesus. I don't usually deal with the Patchogue office and never will again if I don't have too. The 800 call center is worse. I stayed on hold from 6pm to midnight two nights in a row. Either waik your documents in ,or mail them certified ! I have no time for incompetence,gaslighting with excuses. please train your enployee on Customer service Ms. Roldan. Please review phone calls from 10:30 AM and from around 3:58pm -415pm read more

When you call them they keep you on hold for too long Many times after you waited so long they then hang up on you! So frustrating