Called this office located in South San Jose today since I was troubled a lot in my head about seeing " Must sign the application and send it ! " after I had just finished putting in my application successfully for S.S.Benefits ( Retirement ). A young lady assisted me and extended me class A service. Very caring, Patient, and professional. She pulled up my file and assured me that I had done it right and had already signed it. It was a great release and She even said that she passed it to someone to work on it and that I will receive a mail in about a week. Naturally this came to me after calling a couple of other offices ( Main & Hamilton Ave. branch ) and not getting anywhere after about spending an hour on the phone. I feel really blessed and so happy to have had the opportunity to call this office this morning and be helped by such a wonderful person. Thank you very much for treating me the way that I will never ever forget. Best wishes. read more

If I could give it less then 1 start I would. Please make sure you tell everyone you know to STAY AWAY from the Cottle Rd San Jose social security office. I went in with what I thought I needed, they said they needed something else so, I brought that days later and the lady yelled at me in front of my 3 year old and baby and told me she was going to throw me out because I was interrupting and asking questions. Her name is Janice. I started crying and she got more angry at me. read more

Been here like 4 times for the past month. I need help for my grandmother's ssi. They can't help me and keep telling the the ppl i need to see is busy each time. Really? Why give me a number and made me wait 2 hours to just tell me that? Waste of my time and gas. They're rude, attitude, dunno wth they're talking about. Keep saying not enough staff. Well, dam hire more ppl. I called the 888 and complained also. Not okay. I need help, not for someone to give me an attitude. And oh boy, i gave it back. Believe it. read more

Was there on a Thursday morning around 10am. Contrary to online reviews, the wait is an hour. Had to leave as I did not have enough time. On top of that the security guard on duty that day was rude. Talk about having the illusion of power just because he had a gun and a badge. Seemed to think he gets a license to be rude to people. read more

Just got done at the office I needed to change my SS card because they spelled my name wrong. Got here about 11:53 on a Monday and nobody was here. The lady that helped me was on point, quick and very friendly . She didn't even make me fill out the forms and did it really fast on her computer soo will be coming back to this location if needed read more

I came here at about 11am on a Tuesday with no appointment. I had tried to make an appointment and was told they didn't make appointments for name changes. I came in, got registered and took a number, and was seen in about 45 minutes. My transaction took about 10 minutes and I was presented with a letter stating my name had been changed and I was free to go. Not too bad for a government office. read more

Giving this place 5-stars because I set the bar low but it turned out to be a pleasant experience. I arrived at 1:15PM on a Thursday afternoon without an appointment. There were about 30 people ahead of me, which translated to roughly a 2-hour wait time. It was an interesting people-watching experience. I got to catch up on reading the news and Trump's new tweets. My number got called, and the lady who helped me was a darling. The security guard was nice. As long as you silence your phones and keep your kids from running around the waiting area, he'll leave you be. read more

5 star experience for me! In and out in less than 1hr. Unbelievable for a government office. I had been to a DMV office yesterday and compared to that, this place was run very smoothly and efficiently. I followed someone's advice to go on a Thursday and it worked for me. read more

I just had occasion to visit this office and was astounded by the efficiency and friendly staff. It was supposed to open at 9am, but the security officer opened it at 8:50am so people could sign in. I was actually waited on, by a friendly young lady, and out the door by 8:58am. Amazing, and very much the opposite of one of the other reviews. I wonder if maybe THEY were the problem. read more

I went when they opened about 5 minutes to 9 and the building was packed already. I had all my paper work prepared to go in order to change my name and I was there about 15minutes before they called my name. I definitely recommend if you do not have an appointment to get there at least 10 minutes early to check-in and get settled. read more

The security guard is a complete jerk! I just spent the last 2.5 hours on the floor of the office keeping my toddler entertained and the guard just nit picked at any chance he could. He seemed to take great pleasure from telling people what to do and making up arbitrary rules. 2.5 hours for a SSN for my son is just far too long to wait. Thankfully my interactions with the clerks were better but could not make up for the guard's rudeness. read more

thank you fellow yelpers for saving me a trip from the center on tully and fontaine. It was crowded and I came here without an appointment to replace my lost social security card, but I only waited 20 minutes. There are many attentive employees here willing to help and keep the wait to a minumum. Very impressive! read more

The security guard is a complete jerk! I just spent the last 2.5 hours on the floor of the office keeping my toddler entertained and the guard just nit picked at any chance he could. He seemed to take great pleasure from telling people what to do and making up arbitrary rules. 2.5 hours for a SSN for my son is just far too long to wait. Thankfully my interactions with the clerks were better but could not make up for the guard's rudeness. read more

I went at 8:50 and there was a line around 6 deep, the pleasant security guard came out at 9:00 on the money and let the first group of 4 in to register. About 5 minutes later my group was let in. I registered and grabbed a seat , 5 minutes later I was called up again to register a second time. Sat down for a couple minutes and was called uP to process my replacement card. All in all took around 20 minutes, not too bad in my book read more

I went to get information about eligibility for Medicare Enrollment l. I gave my SSN to the women employee with a long black hair in the last window and she told me that i already lost my chances to apply for Medicare, my birthday is Dec 1950 . I am not even 65 yet !! she gave me all wrong info. I was noticed that NO one is leaving happy from that window. She is not deserve to have this job . Not only she doesn't know her job she is rude and arrogant . I went back today and waited there another hour &half .Thank GOD I didn't go to her window . Find out I have to apply next year not this year.!! read more

This office is incompetent. I was there two months ago to prove that I was not paid anything at all this year I was told 60 days and I would get my check starting. That was a lie. I went there yesterday. I got there 45 minutes early in the hot sun about ready yo pass out. Only to be told that I have to resubmit the same paperwork that I submitted two months ago. And I'm still not receiving my disability check as I was told that I was approved for. When I asked what happened to the proof of the paperwork that I submitted two months ago in their office at window 6 I was told "I don't know". This is absurd!!! Social Security Administration could care less if I'm homeless. If I could work I would but my chronic disability makes that very challenging. I didn't ask for this disease that I was diagnosed with on purpose. No compassion at all whatsoever. They are like zombie robots with no emotion and not much help! Now I have to wait another 60 days to find out and hope that their error is corrected so that I can get my checks that I was approved for. Do you think they care?! No!!!! What a disappointment! read more

I'm happy that this girl named Nelly accommodated me and was willing to help me update my information when the first lady who I was assigned to before nelly was very uncooperative even when I provided the proper documents supporting my request. She was skeptic and did not want to be involved and looked at my case as something that couldn't be done. Nelly took me to her desk instead and was very understanding and viewed the situation in my perspective. Listened to me and fixed things right away and made my experience very pleasant. read more

Last time I went to a social security office was 12 years ago in Sunnyvale and it was not a fun experience. Got to Cottle at 8:45. they opened at 8:50, and this is a government office which is supposed to open at 9am. I was seen within 2 minutes of walking through the door. The staff were friendly, courteous and professional. I left the office receipt in hand 2 minutes before they were supposed to open! I had to actually go downtown right after this and I passed the SS office on 1st st and the line did not look good. The only other time I've had service like this from a government office was when I was wheelchair bound after an accident at the SJ main DMV. read more

This office is ridiculous!! They give you an appointment and you still have to wait almost an hour!! It's as bad as the DMV!! What's the point of the appointment?? I don't know why most of government office are ridiculous like this!?! What kind of people do they hire!??! Not efficient AT ALL!!! read more

poor service had to wait for 3 hours just to be seen and when i was seen the lady was rude and stuck up

Must come early or better yet have an appointment! I waited at least an hour for a name change non-appointment. They have so many windows but only few are open for service. Which is ridiculous!.... read more

hello everyone you know I have been calling this office in Cottle Road they have been doing nothing but d****** me around and trying to get my situation resolved and it still is sitting there in the thumb of their ass I don't have all day to wait for my money and to them to make a decision on when they think it is suitable and best for them to work on my situation and my case that is still penance a day that I have filed in 2020 this is ridiculous in this uncalled for I have been very pissed and angry because I have not been able to make a decent living because these guys do not give two s**** of a f*** the number they have for Colorado it's not the number they have for Colorado it is the number for anyone to jump on from any of the type of social security agency this is sad and pathetic for the government to behave for those who survive and live on their money I have been shortage on rent utilities and food and nothing has not been resolved so I am feeling very frustrated and angry with these losers because they have not done what needed to be done of me to be well and stable and living to a nicer place and not have to worry about money running out and starving myself to death or dying because I have no home because social security to take their sweet all time in my case I pray that Gina from Campbell would talk some senses into her boss to get in my situation done having to start the process all over again it's not optional to get her expedited don't know what the hell that word means but yeah it needs to get done as quickly and as soon as possible they owe me already for the last three months of my other part of my social Olgafind case they don't know my life is not a game for them to toy with I am a human being with disabled that needs to survive in this pathetic world read more

Came here on a Thursday at 1030am, there appeared to be 20 people ahead of me. Needed to use the machine in the lobby to get a number. Waited for 30 minutes just to get checked in by the clerk. I needed to change my new last name. I had the paperwork filled out before i got there. I waited a total of 1hr 40minutes for a 5 minute transaction. read more

I went on a wednesday around 11( office closed at 12 on Wed) and I waited only for 10 mins. It was excellent service. Officers were very friendly. All 5 stars for this location. Thank You! read more

If you wanna be first in line then be missed called. To end up like you were the 20th in line. Then come here they ended up telling me they called me in accident even do they checked my id. They were telling all kinds of info on some one else's account. read more

Don't go hear. The wait was nearly 2 hours. I had to update my address and wanted to confirm what I did on line. The man said they had my address of 4 years ago yet I had gotten mail to my last address from last month....he had it wrong. I told him my address changed recently and he said that he cant update my address without proof of citizenship...WTH? Before he even spoke to me my birth place was confirmed to be in Santa Clara to prove my identity in the first place...IDIOT. I left and called customer service to complain and they said that my last address was successfully updated on line the day before and not to worry. They had no idea what the man was talking about and that he was wrong. What a waste of time. The man also said that it takes months for ss to update their records...really? I think he should be fired because he has no clue what he is doing or saying. He is giving people wrong information and wasting everyone's time. read more

I call them by phone , and been waiting for long time and after a while they ended the phone .. is very bad , I do not like it

My wife and I have been to the Cottle Road office several times for guidance, and we have always been treated courteously and professionally, and all of our questions have been answered. I NEVER expected to find a government agency as well-run as this one! You get the feeling that they REALLY care about you and your problems. read more

I dialed 1-800-772-1213 and got a robo message. I immediately pressed "0" and after a short wait was contacted to a live person (Ms Rudy) . She stayed on the phone with me for a short time resolving my issue quite effectively, apologizing when she had to keep me waiting for a while. What a pleasure it was to speak with her. read more