This location requires an appointment for ALL services- I was able to secure an appointment about a…read moreweek out from my initial inquiry. This is the most efficient Government Office I have ever been to- took approximately five minutes to get a replacement card sorted out, and, the representative was incredibly professional.

I was having issues signing up for Medicaid Part A and had to make an appointment to talk to…read moresomeone. I spoke to Ms. Roper in the Middletown office and she couldn't have been nicer. She was very informative and helpful and very professional.

I spoke on the phone with MS. KORNEGAY a month ago. I live in Texas. The phone call was an hour…read morelong 3/23/2026. This is for her supervisor Ms. Danielle Wilson in Jamacia. NY 11431-5800. Because I wasn't able to get documents needed here at our San Antonio office, MS. KORNEGAY promised she would have documents to me in 7-11 days!!! It was pertinent ,time sensitive info needed for my mentally disabled son's AJL hearing. She put me on hold over 25 times because she needed time to look up info, kept saying hold on when I tried to ask something or give her specific info needed. She sounded incompetent or New. How hard is it to look up the following: Copies of notices sent to my son of overpayments, notices to appeal, that they say were denied, refusal for him to file the SSA-362 for hardship, inability to pay, bank name the overpayments went to, Copy of bank they say they garnished $25,000 and now saying he owes $51,000. Just got notice they are garnishing his disability pay in May in the amount of $890 for the next 5 yr, leaving him with just $680 a month to live on. His car was repossessed, he has no assets. He did not get any of the notices from SSA because his roommate had evicted him,withheld his mail and he was living in his car. I was unaware of any of this.He was diagnosed with severe schitsophrenic-Bi-polar disorder in 2008 was diagnosed by a personal pyschiatrist and a SS appointed pyschiatrist!and & is currently 100% worse, on 6 medications. Would ANY one of you employees who have children, family members you would want to be treated in this manner? THE SS SYSTEM does not care, I am 74 ,I've been to our local office 8 times since 2024, waiting hours when the PA system isnt working or screens with the nbr not working & it sickens me that my beloved 48 yr old son is like a zombie. I've already buried one son at age 33. As for MS. KORNEGAY, this review is for YOUR NEGLIGENCE ,lack of compassion, making promises, & commitments and not following through and you definitely should be fired from the SS TELESERVICE CENTER @ P.O. BOX 5800 Jamacia,NY I had every intention of writing a positive review and contact Ms. DANIELLE WILSON if you followed through with your promise of help. Sleep well KORNEGAY SS ,we are HUMANS, SUFFERRING, but not being heard or shown compassion. being treated like a nbr on your screen, next!!

I had made an appointment, unlike many others in the office, so my wait time was super short. The…read morewoman who helped me was awesome--friendly and efficient. I know most people don't have the best experience here, so I definitely felt lucky that mine was smooth and pleasant. That said, the overall vibe is very court-like. You go through security, take the elevator, then walk down a long hallway into a waiting room. From there, another hallway branches off into a bunch of small separate rooms--it's kind of creepy, not gonna lie lol.

special thank you to alla .... we called social security 800# on friday and was met with extremely…read morethoughtful and personable customer service. the kind of customer service that is hard to find these days. i cannot say thank you enough!!!! she helped me help my sister that does not get around easily these days. thank you so much alla

The experience here depends on which teller you get. My first teller was okay, when I returned I…read morewas assigned to a teller that was a complete idiot. Dealing with the supervisor didn't help either. Don't go to this office .

What, you ask? How can a Social Security office get 5 stars, especially this day and age?…read more Well, I was lucky enough to get a real interview with the woman who works behind desk 31. She was kind, thoughtful, knowledgeable, and went beyond the call of duty to help me in my complicated case. She then referred me to someone for a new appointment and the same day, but they had to close the office early because of weather! Nevertheless, that same afternoon I got a phone call from another wonderful person who spent 45 minutes on the phone, helping me with another aspect of my case. So, this office gets five stars. They truly deserve it!

I showed up at 9:10 when they open at 9. I waited in line for 1 hour and 20 min for an appointment…read morethat took 2 min (name change).

IThis social security building is located in the industrial part of Astoria and stone throw from n…read moreline subway surrounded by auto repair shops and other similar type of businesses, not in the fancy part but it's on the corner and by appointment only with limited services and limited hours . I made my appointment and waited about an hour in the crowded waiting area . I was lucky , lady who helped me was nice and once I was called , it took about 15 minutes to get what I needed. Very crowded and the good part is many window clerks are available to assist but if you can avoid doing it in person like the dmv , try to do it online if you can wait . Giving 3stars for my experience.

Social Security at any location is not where I enjoy visiting. It's when I have a hard time with…read moreanything I suck it up and go. They definitely keep our information as secure as they can. They sent a email that our online login as it currently exists won't be available soon. We have to create a Login.gov or ID.me account. I believe I have both set up. I had to set them up when I wanted to view my Federal Income Tax documents online. It was a hassle and it required facial recognition. I'm dreading the change but I know I can go back to this office if I need help! I'm not going to recommend either way. If you can handle anything online avoid going to any Social Security office.

Terrible experience going to this location. Zero help and extremely rude. An employee told me false…read moreinformation about my personal information and also including my dad's information from what she was viewing on her computer. All i needed was a social security updated with my right name on a new card. She told me false information about my birth certificate which was untrue. How can federal employees like this get hired here? Also was questioning what else was wrong with my information. When i told her exactly what i needed to be fixed . Extremely ridiculous and actually frightening. Please don't go to this location your experience will probably be like mine. I would give zero stars.

The older blonde agent at window number two was incredibly rude to every person I saw her interact…read morewith. She would roll her eyes and say degrading things and would get easily offended if you you asked a question or made a comment. I will never go to that office again. The security guard was also really rude to several adults because they use their cell phones.

I went in for my Real-ID on 4/17/2025…read more Honestly, the process was seamless. I made an appointment online, had all my required documents and I was in and out in about 30 minutes. The employees I interacted with were pleasant and helpful. I wish I had more to say, but I really don't! I will say the check-in process needs some work. I got a text and an email to "check-in" 5 minutes before my appointment. When I attempted to do that in the parking lot and actually inside the DMV, I got an error message that I was not close enough. As long as you have all your required documents, you will be okay. Go prepared!

terrible. the woman who sits in the back at the little table needs to be fired. I guess this is…read morepart of the reason why she doesn't even have a desk here. I was looking through MY DOCUMENTS and she started just grabbing all of my papers. FIRST OFF, you don't grab anything from anyone's hands. Keep your hands to yourself. She was hostile and aggressive and definitely needs to be fired. When I told her to STOP touching my papers she kept saying, I'm not doing anything. Get rid of her and get someone who is professional or get AI.

The staff here are always helpful and they got my issue sorted out..Thank you I really appreciate…read moreit.

So my grandma needed to change banks for her social security retirement income. I came here at…read moreexactly 11:58 pm, basically right before lunch break so I understand if there was a little wait. It closes at 4 pm according to Google. There was a decent amount of people. We took a ticket and waited. It passed our number without us being called, I was sure I was paying attention because I'm there listening to the announcements and staring at the screen. So I wait a little longer and then go to an open window to ask for help. They were dismissive and told me to wait more. An hour later I go back and they tell me to go to the supervisor window who tells me to wait some more. I go again after an hour and the supervisor tells me the same thing. Well now I'm waiting and it's past 4, and only a few people are left because it's closed. The security guard asks me what my number is, and sees it's already past my number and the number counter has reset already. He goes in and asks and then he comes back with no explanation as well. Well now I'm the only one there and it's 5 pm and one security guard, this cool cat African guy (very helpful guy) sends the Russian security guard home. I get called at around 5:15 pm and my problem is fixed 5:17 hrs after I arrived. Something is up with the bureaucracy here. Or maybe blatant discrimination.

Arriving a half hour before opening, I was taken by how many folks were already lined up,…read morefortunately I made an appointment. The tall thin black employee whom you will see upon entering might be tbe rudest person in a processional environment that ive ever witnessed in action. This individual really needs some career counseling as he'd be better suited having no contact with people in the office. I watched him bark at people, be dismissively rude, just a low class personality. However, the agent assigned to me upon being called to a specific room, was extremely helpful, kind and effective. Having come prepared with a mountain of paperwork, she calmly and patiently sifted through all of what I had with me. Upon completion, assured me that all files will be sent to the appropriate party for processing. Her five stars and that other guys one star brings the average to a total of three stars. See what a bad employee can do to hurt ones star rating? So unfortunate for all the others.

Ms Chu was very friendly and promised to mail a copy of my SS…read moreVery efficient Thank you Ms Chu

ugh not too much to say about this office. First of all it's big and there is metal detectors when…read moreyou walk in the door that's a nice touch. don't like the fact you have to stay there all day if you don't have an appointment.

Worst place to go. Lazy workers. Wait 45 minutes, but no move on my ticket category then I asked…read morefrom worker who was playing her phone behind call window and she said they do not update name info on ss card and give me paper to go to 195 Montague st (downtown Brooklyn). So amazing no sign about this on walls just waste you time you taxpayers. By the way always go to Downtown Brooklyn location. Amazing facility, but Not easy to find parking if you drive. Yesterday I was there big space 30 windows, almost no wait, but I need some extra I'd proof so today this Nostrand Ave location was close to me and I am so regret to coming here. Place AVOID this 2250 Nostrand Ave location.