Customer service: the person was very friendly and helpful when picking out a treat. I never thought that chocolate and coke would work together but it does! Excellent treat! You even get to keep the left over coke that didn't fit. Super cute shop and friendly associates! read more

Soda Jerks Ice Cream Shoppe - Black cow- vanilla ice cream with chocolate syrup and coke - Ice Cream & Frozen Yogurt Near Me - Helen, Georgia

We were walking around town and saw a sign outside for butter beer and decided to step in. It's mostly an ice cream shop with some picnic tables inside. You order and pay at the window. We got a non alcoholic Butter Beer, it was basically a cream soda with some soft serve ice cream on top, at $7.99 I don't think it was worth it. We also got a pretzel with beer cheese. It was nice and hot, soft and right amount of salt. It was also huge and perfect for all 4 of us to enjoy. The beer cheese was also a great dip for it, only wish they gave two containers instead of one, as it was not enough. Place is ok, nothing fancy, just basic. They have ice cream and boba teas available. A bit pricey for my taste. read more

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Worst experience in Helen town. There was only few customers at the store, but it took hours for the employees to figure out the orders. There are plenty ice cream shops in Helen, no need to spend an hour and wait in the line here! DON'T COME TO THIS PLACE!! read more

It should be zero stars. They gave me the wrong flavor for my smoothie. I asked for watermelon but I got bubblegum. How can you get bubblegum from watermelon. read more

Uh, so I guess my experience here was basically the same as everyone else's. The ice cream was good (it's nothing they make there-can't mess that up), though they only plopped one medium-sized scoop on top of a waffle cone without adding anything inside the cone, so kid was disappointed. I was disappointed they didn't have the stuff to make boba tea, so I didn't get anything. It took all three people to get the person in front of me to sign their receipt, and no one could help us until we were at the front, and one person got our order while the other two didn't do anything, though easily could have helped the next person in line. I mean, maybe that's COVID-related to keep people apart, but probably not. Regardless, let's suppose that's the case and give them the benefit of the doubt, there. Then, apparently no one had taken a break all day and really needed one (fair-it was super busy that weekend), but all 3 staff members had to take their break at the same time (an extremely inefficient way to run a business). So yeah, it's fine. But, the service is pretty lousy and based on my own suspicions and after reading some other reviews, I wonder if they often "run out" of the ingredients for boba. read more

Stopped in to get some ice cream. They were out of a lot of flavors. My husband and I ordered the exact same thing however his was filled past the lid and mine was only filled 3/4 of the way. The lady was nice but I would prefer to have close to equal servings and I probably should have said something but didn't. The good thing was that it was not crowded and we could get in and out pretty quickly! read more

Whoever owns this business needs to be aware that their employees are losing them a massive amount of revenue. The two people staffing the business this afternoon could've cared less about customer service. I have never seen a more lackadaisical pair ever. We waited in line approximately 45 minutes. No less than 30 other people waiting in line and left. There's too much competition in Helen to bother with this place. Avoid at all costs. read more

Soda Jerks Ice Cream Shoppe - a sign for soda jerks ice cream - Ice Cream & Frozen Yogurt Near Me - Helen, Georgia

There was a large variety of ice cream and frozen yogurt selections, as well as the less common fountain drinks. They even had Shirley Temples on the menu! It was not homemade, but even so, in addition to the standard flavors, they had pineapple and Super Cow (I have no idea what that is, other than multi-colored sweet). My son had Dippin' Dots, just because he could. I waffled between 3 and 4 stars here. I ended up on 3 just because the woman working there wasn't that interested. No offers of samples, no help to my youngest, who always has trouble deciding. Maybe I'm too hard on them; YMMV. read more

Soda Jerks Ice Cream Shoppe - Hidden off Main Street - Ice Cream & Frozen Yogurt Near Me - Helen, Georgia

I would like to just say the workers greeted me with a smile and were very fast and efficient. The ice cream was great the sizes were more then enough. And the store itself was very clean and neat. read more

I don't leave negative reviews but this place was bad. I would not go here as it appears that their employees are not trained how to wear masks. The girl behind the counter only was partially wearing her mask and was serving customers. The employee even dropped a couple of item in the ice cream when waiting in line. I WOULD NOT SHOP HERE UNLESS YOU WANT A SIDE OF COVID WITH YOUR ICE CREAM. In my opinion this place is a safety issue and should be shut down by the health dept. read more

The 2 employees were extremely rude both times I visited (8'16 & 4'18). It was obvious that they were annoyed when they had to get off their stools, put their phones down and actually serve paying customers. After we paid and started to walk out one of the employees yelled out "HEY! You didn't pay for your ice cream!" We had, and even the other employee said we did. There a several other ice cream shops along Main St. that have much better service and less attitude. read more

Stopped in last weekend during a day trip to Helen with my family. Honestly, my expectations were pretty low based on the reviews here, but we were all blown away! Everything we ordered was so delicious! My mango smoothie with strawberry popping boba was amazing - possibly one of the best popping boba drinks I have ever had. I would definitely recommend it! My husband's chocolate malt with "extra, extra, extra malt" was made perfectly. Sundae was good as well. There was only one person working so it was not the fastest service, but she was really nice and made everything with care. We will definitely come back for a treat whenever we are in town! read more

I hate this place the dip n dots had nasty hair in them. it was so nasty. I sat there and watched one lady( i don't know her name but she wasn't friendly) told 2 people that it would take forever to make a boba and refused to make it. Customer service sucks. I don't recommend at all. ( it smelt like wet pants in there.) Get a Janitor! read more

The ice cream itself was great. No complaints. When we walked in, there's a sign that says to inform the staff of any allergies. I appreciate that, because one of my kids is allergic to gluten. I asked the staff member (who was the only one working) if any of the flavors have gluten. His reply? "Uhh... what's gluten?" I told him gluten is wheat, and he goes "um why would ice cream have wheat?" So I told him flavors like cookies and cream, birthday cake, and cookie dough typically have gluten. He was like "oh. Well I don't know. So it may have gluten then. That wouldn't be too good." Seriously?? So unprofessional. And potentially very dangerous! We ended up researching the flavor my son wanted and it did, in fact, have gluten. The staff member was totally inept and could have affected my son's health. read more

Yuck. Ice cream is icy like grocery store bought. Their peach cobbler tastes like they just heated a can of peaches and put a scoop of ice cream on top. The lady serving was not nice or welcoming at all. read more

We didn't have their ice cream so maybe that would be fine, but Do NOT waste your money on the boba tea (bubble tea). For $6.95 plus 60 cent debit card fee, I got a 12 oz taro bubble tea with boba. It was half ice! The taro drink wasn't sweet which means they didn't use enough of the powder and there was very little boba and it was Hard!! All that for $6.95. I felt ripped off. Very expensive drinks. read more

All item on the menu is made fresh and store is extremely clean. I won't go to any other place in town for such yummy goodies other than here. read more

The guy here has a serious attitude problem. I wanted to buy some ice cream but his attitude was enough to turn me away for good. Sorry you hate your life! read more

Not sure about all these reviews but the guys working were very helpful. Looks can be deceiving. But patient and helpful.

Do yourself a favor and go somewhere else. It's too bad the ridiculous prices don't do anything to lift the spirits of the employees. There were 3 women behind the counter and one of them was doing all the work, one order at a time while a line formed behind us and the other 2 women played on their phones and talked to each other. My wife dared disturb one of the women to ask for some napkins and she grabbed them and handed them to me without even turning around to see who had asked her. At $6.00 each for some root beer floats (brown cows), a couple scoops, and a hot fudge sundae, I felt violated after leaving here. read more

Only leaving one star, since that's really only option. Went to helen tubing and as we always do we walk around and get ice cream. Decided to try this since boyfriend wanted to try a ice cream soda float. Got there and the people are hitting each other and arguing. Then as I got to order and had a question they had an attitude so I decided to order what I know is best, a plain vanilla waffle cone with sprinkles. The girl tells me "we don't do sprinkles on a cone we can on a cup" , NEVER IN MY LIFE I HEARD THIS. At that point I was just annoyed and had to leave. Management needs to find someone that will be helpful. read more

Employees were outside smoking while complaining about us while we were waiting to order. Needless to say, we went somewhere else

First time and they were very helpful and sweet!! Our friends went and tried hot sauce and we came here to get them some relief with ice cream and they were sweet and helpful!! read more

Service is terrible - lady working didn't allow my kids to have samples and said we were holding her from her break.....

I want to start off by saying that if I could leave no stars I would. My family and I came here looking for hot chocolate, and they have hot chocolate for $5.50, so obviously you'd think it came in high quality or at it would least taste good. I sat there and watched the two employees microwave our hot chocolates. They were arguing to each other and the male had an attitude issue and clearly didn't want to be there. It costed a total of $17.20 for 3 mediocre hot chocolates. The hot chocolates themselves would be better made at home, and didn't even have marshmellows-- a key ingredient. They tasted like they were microwaved, which they were. It's been 20 minutes since I started drinking the hot choclate and the three people who have the drinks (including myself) are feeling cramps and upset stomachs. Horrible service, food, and prices. Don't come here! read more

This place is a pathetic excuse for an cream shoppe. The lady was very rude. Would not recommend for the prices.

So we were there for the tree lighting ceremony and we waited in line for 20 minutes. When we got to the counter to order the lady with the glitter orange eye shadow( who smelt like whisky ) asked us if we knew how long the line was and that she would have to wash dishes in order for us to get the taro smoothie boba. Very hateful and rude. Will never go back and don't recommend. read more

Soda "jerks"...most definitely jerks. The two people working were acting like as if we were bothering them. We paid over $12 for a coffee milkshake and a rootbeer float. And it was not worth it at all. I do NOT recommend this place at all. Better customer service and better attitude goes a long way, especially if you want business. read more