Very nice staff, the owner Howard's the BEST! They're very honest people and not just salesman!…read moreBought two couches off of these guys. Can't say I would get the service they give anywhere else.

Service was excellent. Prices are fair. Wide selection of items between furniture to gifts.read more

Great customer service and very affordable prices! There was a nice selection of various styles and…read moreprice ranges. The gentleman working there was extremely helpful, friendly, and respectful. Bought a couch two days ago and haven't wanted to get off of it since!

HORRENDOUS EXPERIENCE. I took a chance on this furniture store and was thoroughly disappointed from…read morebeginning to end. Upon entering the store, I was tended to by the owner who spoke little English. After settling on a sofa I was told that the item was "surely" in stock and that it would be delivered the next day (for an extra delivery fee). I paid for the item and delivery fees in cash and left with my receipt. it was from this point forward that the experience went awry. Later that day the owner called me to tell me that the item was actually not in stock and would not be delivered for three weeks, or that I could pick out something similar. I drove back to the store and settled on another sofa for the same price, and was told he would contact me first thing the following Monday with the delivery info. Monday came and went, as did the rest of the week. Angry, I called the store Thursday evening and asked for info on my delivery, and to speak to the owner. An employee who spoke almost no English put he phone down, and proceeded to yell, presumably to someone else in the store, in a foreign language. He then told me he had no information for me but that the owner would call me back in one hour. Of course, one hour passed and no one called me back. I called them back again, got the same employee from the first call, and was told that the owner had left for the day. When I pressed him as to why the owner didn't call before he left for the day, the employee, obviously caught off guard at my follow-up question, said that the owner had in fact NEVER come in that day and that I "might be able to catch him around noon the next day." At this point I was beginning to lose any patience that I had left. The next day, Friday of that week, I decided to stop by in person at the time the owner was supposed to be in the store. I arrived to an empty store, and had to scream out "is anyone here!?" before an unkempt, non-hygienic employee who also spoke almost no English, emerged from a back room. I asked for the owner and was told he has not come in today and he has no idea when he will be back, making little effort to find the owner's whereabouts. At this point I lost my cool and whipped my receipt out and decided to call off the deal and get my money back. Well, this is where the truly disturbing part begins. The unkempt employee told me that he could not do refunds and that "we are a little store, do not keep money on hand for refunds, and can't possibly give me one." He also said there was no way to find out the status of my order and to come back another time. Well that was it for me. I informed him that this is now a legal matter and I threatened to call Albany Police in front of him. I also told him I would be filling a lawsuit that day. I told him sternly that it is in his best interst to have the owner call me as soon as he gets in, and I stormed out of the store. Well clearly my legal retaliation worked, because twenty minutes later the owner called me to apologize, and to say that my order would be delivered the next day, FULLY ASSEMBLED. It was obvious to me that this business normally tries to scam their customers first, and if threatened with lawsuits, only then will they follow through with the order and their hollow promises. The day of delivery they were an HOUR later than the estimate, and came in a broken-down, unmarked van, spraypainted with offensive graffiti. Two imposing men emerged and I was hesitant to even let them in. However I did, and to my utter disgust they delivered the order completely UNASSEMBLED. They told me they had other deliveries to make and had no time to assemble it for me, and that I was on my own. One of the delivery guys quipped that I "look like a smart guy and can follow directions and assemble it myself." I demanded my extra delivery fee back, and was told to take it up with the owner. I was so sick of the whole set of events that I didn't even bother calling him, I couldn't stomach another argument with the lowlife. I ordered the two men out of my building. It took me three hours to assemble the thing. The Bottom Line: don't even consider walking into this store because you will deal with nothing but unprofessionalism and borderline criminal behavior from start to finish. There was no understanding from both the owner or his employees of how to treat a customer, how to run a proper business entity, or how to deliver on promises. To add insult to injury, the quality of the product you see in the store showroom is superior to the actual product they deliver, and it never comes assembled. AVOID! AVOID! AVOID!

It must be an oversight that I never wrote a review of Mattress Xpress. We moved two years ago and…read morewent on a mattress-shopping mission, going to a couple big name stores and this place, which appears to be just a locally owned, stand-alone mattress store. Making any kind of big purchase can be fraught and stressful. You want to get a good deal, but it's like the people selling the things are trying to make that as difficult as possible. But I'm happy to say that getting our mattress at Mattress Xpress was probably the most pleasant "big purchase" shopping experience I've had. The showroom is absolutely massive, and no one was hanging around, watching our every move as we tried them out. We did meet Karl, and he directed us to some we'd like and answered any questions we had, but he mostly let us figure it out for ourselves, which was great because we were probably there for 1.5 hours going back and forth between our favorites. We ended up getting a great deal on a king size latex mattress. And even though it was one of the most expensive mattresses in their store, it was sooo much less than what you'd pay for a latex mattress elsewhere, and even less than a mid-range mattress at a big name store. We used to come back from traveling wishing that our bed at home was as comfortable as one in a hotel. Now that's reversed and our bed at home is more comfortable than any hotel.

Service was excellent.. bought what he showed us, delivered 2 hours later! ! Great experience.,read more

Got great service and a great mattress (delivered!) at a fair price. Recommend this place highly.read more

Mike was very nice, we were on the fence about going to someplace other than a regular mattress…read morestore. But our children are grown and this mattress will soon be in a guest room. We wound up with a really great mattress at an unbelievable price. Best part is he delivered it the same day. Thank you again Mike

Service, selection of my furniture I purchased and the value and price was within my budget, I…read morewould recommend

Just moved to the area for a new career, was looking to buy a bedroom set at a decent price…read morepreferably $2500 and under. Found this furniture store in Albany, the owners were very friendly but I had an issue with the delivery men, which were two young individuals. Purchased the furniture May 9, was promised a delivery of May 10 with installation, which then the delivery men will be paid $20/hour which would be paid by the buyer. So Delivery date comes, my furniture gets delivered, but that was it, as the delivery men proceeded to walk out the door I stopped them and asked what about the installation, which they seemed confused about. One guy stated that he was told he didn't have to install anything and I specifically stated that it was told to me by the owners that once the items are delivered it would also be installed, which was also stated on the receipt. They didn't believe me so I called the owner on speakerphone, informed her of the situation, and she then responded that they have other deliveries to make but they will come back later in the day to install the bedroom set, The delivery men also agreed to come back, but they never came back! So the following day, i call the store as soon as they opened. Spoke to several individuals about the situation and how the delivery men never came back. Finally, Around 5 PM I was told that the delivery men will come back after 7 PM to install everything. The two individuals finally came back and installed the five piece bedroom set but I had to remind them that they had to throw out all the boxes and clean up which I guess pissed them off because they left all this garbage on the floor, gave me an attitude, and insisted that they're supposed to get paid $70 each! LOL! Had to remind the young individuals once again that it's only $20 an hour and they only been here for an hour and 10 minutes. Long story short, they only got $20 and I have to sweep all this garbage up off the floor! Never again! Lesson learned. If you're looking for a decent furniture store with professional workers, go elsewhere, oh and they left the boxes/trash in the lobby! Such losers!!!!

I am an interior designer and have worked with Elite on several projects, some that they bid which…read morefell through (due to no fault of their own) and some that they built. As a designer, I have had the good fortune to work with both good and bad contractors and there are very few who I would recommend, however, in my experience, Elite Craftsmen has been stellar. Kevin and Allen are both professional, knowledgeable and meticulous. When I first started working with them, after seeing the quality of work they do, I was shocked at how reasonable their pricing was for the quality of work they produce. I worked with them on both Kitchen and bathroom projects and both times the customers were thrilled. I don't have after pictures of the bathroom project they completed for me, but I do have before and after pictures of the kitchen project they did so I am including those. I would HIGHLY recommend Elite Craftsmen to anyone who is looking to do a kitchen or bathroom rehab and their tile work is out of this world. In fact, they don't have enough pictures up on their Yelp page to give the viewer an idea of the quality of work they do. I would highly recommend contacting them to ask for some samples of their work. Kerri Kannan Interior Designer & Real Estate Salesperson

These guys do high quality work for a fair price. They are a small team and scheduling can be…read moredifficult, but once they are working on your job, they do outstanding work. They are worth the wait and worth every penny. We had them do a minor bathroom remodel with a new shower, tile and vanity. The quality of work exceeded our expectations and quieted our worst fears about working with any contractor. They are courteous, open and intent on giving you exactly the result you want. When issues come up or changes need to be made to the plan, they have a range of professional recommendations ready for the customer on how best to proceed, but also are 100% willing to execute any customer request within the scope of the original contract. We could not be more pleased with the outcome of our remodel and will use Elite again in the future.

Kincaid is still one of the Capital Region's best-kept secrets. Perhaps that isn't a bad thing to…read morepreserve their standards. We have been customers of Kincaid for over a decade and have furnished our kitchen, dining room, great room and master bedroom there, as well as purchased many unique chairs, benches and tables from Kincaid. We are sticklers for quality in the sea of particle-board furniture offered at the local 800-pound gorillas. Kincaid's furniture is always made from the best materials (solid hardwood and durable leather) and is in a separate (higher) class in comparison to what is available elsewhere. We also have had two minor furniture malfunctions (one due to a toddler harming wood on a stool and the other due to doors not properly aligning on a hutch) and both times Kincaid stood 100% behind their piece and either repaired and/or replaced the damaged items, hassle-free. Go to Kincaid!!

My husband & I have been buying furniture for years from Kincaid Home Furnishings. When we walk…read morethrough the door Andy greets us warmly. He gives us the best possible deal. He knows how to treat his customers. Their furniture is of excellent quality & very tasteful. We have never had to call Andy with a complaint. We just ordered a new dinning set & guest room furniture for our new apartment. We can't wait till they are delivered. You can't get a better buy anywhere else with such excellent service. We wouldn't think of shopping anywhere else.

Jeremiah recommended SuperClean to service our kitchen floor. They were fantastic! And Jeremiah…read morewas friendly and genuinely concerned.

Placed an order, one month after they received the payment still no carpet. Definitely not…read moretrustworthy.