Kincaid is still one of the Capital Region's best-kept secrets. Perhaps that isn't a bad thing to…read morepreserve their standards. We have been customers of Kincaid for over a decade and have furnished our kitchen, dining room, great room and master bedroom there, as well as purchased many unique chairs, benches and tables from Kincaid. We are sticklers for quality in the sea of particle-board furniture offered at the local 800-pound gorillas. Kincaid's furniture is always made from the best materials (solid hardwood and durable leather) and is in a separate (higher) class in comparison to what is available elsewhere. We also have had two minor furniture malfunctions (one due to a toddler harming wood on a stool and the other due to doors not properly aligning on a hutch) and both times Kincaid stood 100% behind their piece and either repaired and/or replaced the damaged items, hassle-free. Go to Kincaid!!

My husband & I have been buying furniture for years from Kincaid Home Furnishings. When we walk…read morethrough the door Andy greets us warmly. He gives us the best possible deal. He knows how to treat his customers. Their furniture is of excellent quality & very tasteful. We have never had to call Andy with a complaint. We just ordered a new dinning set & guest room furniture for our new apartment. We can't wait till they are delivered. You can't get a better buy anywhere else with such excellent service. We wouldn't think of shopping anywhere else.

We 1st bought a dining table from here 10 years ago and returned yesterday for a new table. It's a…read moreclean store, fantastic prices and lots of staff so we were able to order what we wanted quickly. They also have a "cafe" with free coffee, cookies, candy and ice cream. Definitely recommend for economical furniture.

they're lying they're shady when you buy furniture off of them they'll tell you one thing and then…read moredo another. Their insurance is a buy insurance on their furniture. Their service is the worst I've ever seen.

Nice showroom, wonderful customer service, and no pushy salespeople. Annie was great to work with,…read morevery knowledgeable, and extremely patient.

We've purchased 5 sets of La-z-boy furniture for various rooms in our home over the past 25 years,…read morealways through the Latham store. NEVER AGAIN!!! The sales people, of course, are super friendly and promote the latest and greatest products. That's where it ends. Customer service beyond the sale is nonexistent! I've had 2 instances where I've been promised the manager would call me regarding a complaint, calls to are not returned. I had a structural problem with my power sofa, springs or mechanism snapped, within the first year. The service guy, Dan, repaired it and it broke again - same exact problem within 5 months after the repair. I'm being told that the repair is only guaranteed for 30 days and I would have to pay $160 per hr for another service call. He will not waive his labor fee. I tried to contact the manager to see if we could come up with a reasonable resolution or at least voice my complain to the company. No call back, again! Customer loyalty means nothing at La-Z-Boy and sadly their well know name doesn't represent quality furniture or exceptional customer's service. Quite the opposite. Very disappointed!

There's always someone around to help you find something there and when you cash out they are very…read morequick. They have a huge selection of books, kids books, adult books, coloring books. I have many boxes of puzzles, big variety of rugs, large and small. I love the food section and spices. Cereals are half the price of Hannaford or PC. Lots of toys for kids. It's a "good Stuff Cheap" store. Also you can join their club FREE and get xtra savings.Id rate this store in Latham 5 stars.

Little esd yappers aside, my REAL therapy K9 and I love Ollie's. Great deals on power drinks and…read morecoffee. Tarps and 2 great cashiers!

My wife and I was very satisfied with the service we received from Hilary at your Latham location…read more Hilary was very helpful and have a good knowledge of the furniture that she sold us. We felt that she did her best to get us a good deal.

My partner and I made several purchases for our new home at the Raymour and Flanigan store in…read moreLatham. Cap, helped us every step of the way and made himself accessible for questions and assistance round the clock. Truly a dedicated salesman. We ran into one problem with how a piece of furniture was put together ( the piece was otherwise great) and Cap quickly responded with resolutions. We highly recommend Raymour and Flanigan, especially working with Cap.

Eric was absolutely amazing in helping us to find a new bed at a great price. He made mattress…read moreshopping so much less stressful and we went back multiple times to speak directly with him. We will be recommending and referring everyone to Eric and the whole team from now on!

Went to the Latham location, Richard was very helpful. He took the time to show us different models…read moreand help us find the right fit. Very excited for our purchase.

Had aspired to buy new Stickley for years. My in-store experience and impression was fantastic, but…read moremy $4K+ chair came with a very poorly executed upholstery and pillows. I shared pics and concerns on line and someone quickly responded. Sales rep Sharon conveniently called me outside of the email chain to share her mutual feelings of the subpar appearance outside of the documentation of email. Ultimately, they only offered to put some extra batting in the cushions. I wasn't looking for a return or refund, but I think replacement cushions is a realistic expectation when they don't match the floor model or online appearance.

I haven't received my furniture yet but I wanted to send a shout out to Patrick who was ever so…read morepatient with me as I looked for a dining set. He went out of his way to find what I wanted (going so far as to call the company after they discontinued the table I liked). As we selected chairs his attentiveness was obvious as he listed to my concerns about wear and handprints etc. Patrick also beat every local competitors prices so don't hesitate to visit Stickley for your furniture needs!

Excellent. Great service and great futons! Exactly what I was looking for as a young adult…read morerecreating the perfect college bachelor pad. This place is nothing like Old Brick's (in a nutshell, terrible service). Futon Galleria is run by this one guy I think, who owns the place. And the place isn't all that huge so you get a very personable experience. You might be waiting around when it's busy, but I'd rather much support a good man with a good business. While he was helping me, he stepped aside to the new customers that came in, so he's really good about it. I didn't ever feel like he stranded me either. So I pretty much asked him to unfold every futon because I needed the full experience of sitting and sleeping. I guess that's the beauty of futons. And I kept feeling bad and kept apologetically asking him to unfold this one again. His response was, "That's why I pay me the big bucks." When you can mix humor and business together, you get a two thumbs up. I was only looking for the futon mattress so I can give you details about that. It starts with $99 as the cheapest one, and even that one felt pretty sturdy in comfortable. But there are more expensive ones from $149 to $199 to $249 to $299. The 249 and the 299 are the ones that have the layers and layers (I think 8?) of cotton and foam padding. There's also spring ones that is in the 249 range. They're supposed to last you a good 5-6 years if you don't have pillow fights or wrestling matches on it. That's probably statistically false so don't quote me on that. Either way, you spend 1/3 of your life with this purchase, so might as well make it good. The cheapest cover is 49.99 and goes higher to 99.99 to 149.99 and higher I think. It's more expensive as the rating goes from Grade A to Grade D. Yes, it's the opposite from being graded in school. D is a good grade in the mattress world for cover material. I wish I had known this to use an excuse to my parents for my terrible History grades. They also do have regular beds and mattresses but I didn't get a look at their prices. I ended up getting the $299 mattress and $49.99 cover and with my amazing bargaining skills, got him to put in the non-slippy thing for free! He also ended up giving me a 10% discount without me asking. I think he felt bad for the idiot asking to get a piece of rubber thing that costs $5.99 for a purchase wayyyy more. If you're getting a futon, I recommend this place over any other place.

This store is very friendly until they get your money. I bought a pine futon and mattress and cover…read morefrom them for $600. They sent a kid to put it together the wrong way. Another guy (the owner?)came a few weeks later and it fell apart after he left. They refuse to service the garbage they sell. The futon has never worked. We have to keep piecing it back together. The hole that catches the sliding pin for opening and closing is all out of shape. The decorative side panels fall in and out. If you sit back on it when it is in couch mode- it slips out. If you want to waste your money, get lousy customer service and crap products - then this is the store for you!!! I wanted to give a small business a chance, but I definitely picked the wrong one with non-existent customer service and sub-standard products. Save yourself a whole lot of grief!

After two years of trying to get appropriate service for our hot tub and electric Covana cover…read moreinstalled properly we had to take Sleep & Spa to Small Claims Court. The judge ruled in our favor and yet three months later, they haven't paid us. Their lack of professionalism and disrespect is appalling. I would advise going anywhere else to buy products!

No call backs....no emails back.....paid 60% and no idea if it's coming next week after ordering…read moremonths ago.

What can you say about Target? The stores are clean, and well stocked. I don't shop here too…read moreoften, but it is my go-to for certain facial tissues. Other household items like bathroom accessories are frequently bought there by my wife. But I want to take this opportunity to issue them a REWARD! Yes, a reward. Would you believe I'm most impressed by their shopping carts? They are the quietest and most smooth rolling shopping carts of any store I've ever shopped in. They even feel just right when you are holding on to them and steering them through the aisles. I don't know that I'd go so far as to say they are the BMW of shopping carts, but they give you a feeling of confidence as you push them through the store. Thank you, Target, for raising my shopping experience to the next level.

2 rude women at customer service. Tried to call the store…read moreto talk to a manager, but nobody answers . No wonder why the store only has 3.9 stars Will never waste my time or money at the store again .