1. Fraudulent/misleading:…read more At the time of schedule, I specifically requested to see periodontist Roblesleyzaola, Nerea DDS for a possible implant. On the day of appointment, a dentist came in and examined my teeth, and recommended an extraction and bone replacement graft for future implant of the tooth. Since this is my first time at this dental office and the dentist did not introduce herself, so I assumed she was periodontist, Dr. Roblesleyzaola, Nerea. However, I found out that she is Dr. Chavez, Marisa,C,Dds, a general dentist, which may not allowed to perform bone grafting and implant. 2. The dental assistant: I was bleeding and dripping after the procedure, so I asked her for a tissue. Without looking at me, she said: "later", then just told me to go from one room to another for X-rays and paper work. I asked her for a tissue 2 more times, I got the same reply. Then, just show me to the door. Finally, I got a tissue for my breeding and dripping, from my car !!!!!! 3. The front desk representative: I arrived 10 minutes before my appointment at 11:00 am, I said hello to the front desk lady. She did not even say hello. she rudely told me sign in and have seat, then go back to staring at the computer. I waited for 30 minutes, and asked her if I need to fill out paperwork? Without looking up, she told me just have a seat and she will call my later. Finally, at 11:52, she called and handed me a some paper work. When I handed her the papers back, she looked, then turned page after page for over 5 minutes, and asked me what am I come here for? I had to point to her where I stated that on the paper. 4. The office environment: The music was too loud with rock and roll music. I put my ear plugs on but they did not help much, because it was just too long. Additionally, my dental assistant is swaying and singing with the music. I had to cancel my follow up appointment. I don't want to torture myself again. This is the worst dental office I have never experienced.

I had an appointment for my kids yesterday afternoon. When we arrived, the front desk…read morerepresentative, did not even say hello. I said hello and she rudely told me "sign in" and pointed at the clipboard. As first person of contact, she is not it. She was obviously bothered by the fact that she had to do any work. The other lady sitting there next to her, just sunk into the computer and didn't even acknowledge us in the room. Both the receptionist need to be trained on proper customer service. Otherwise I would have had a better experience.

The majority of the staff members here are pretty friendly and welcoming :) ! I felt that Dr Juan…read moreCobos and his assistants did an excellent job in taking care of my dental needs and deserve 5 stars :D ! Dr Cobos really took the time to explain where my gums were wearing down, and which areas were in danger of further tooth decay. Upon his recommendation, I decided to get 2 crowns done for my back molars. But after the crowns were placed, I couldn't wear my Invisaligns anymore that I have already worn for several years. I had to get new retainers molded. But I was grateful for this so that I could wear them on top of my new crowns and keep my teeth from shifting back to their original spots. As for the overall service at Vista Hills Family Dental, I took off one star because I felt that the reminders were getting kind of excessive. I would receive text messages to remind me of my upcoming dental appointments. But these weren't just text message reminders. If I didn't reply back "yes" or "no," then one of the front staff members would call me to ask if I was still coming for my appointment. I understand that dental offices run on a very tight schedule, and late arrivals or no-shows are never acceptable. But I think just a simple one-time text reminder is sufficient instead of requiring clients to reply back every single time. An orthodontic office I went to several years ago for my Invisaligns just sent one-time simple text reminders, with no expectations for clients to text back. I can understand if certain clients have a history of constantly running late, or who have a pattern of not showing up. For those clients, I can see why it might be necessary to require them to respond. But for reliable clients like myself who have kept every appointment, the excessive reminders are not necessary. On my first visit, after I was assessed for my dental needs, I also had to remind the staff member who brought me into the exam room that I was due for my bi-annual dental cleaning, especially when that was the initial reason why I booked my first appointment there in the first place. After I had my dental consultation with my dentist, he almost wrapped up my visit without arranging for my dental cleaning. It was only when I asked that he checked with the dental hygienists to see who he could squeeze me in with. Miguel, the hygienist, who worked on me did a great job, made me feel at ease, and cleaned my teeth. I would still recommend this dental office to my friends and family :) . On your way into the lobby, the front desk welcomes you to help yourself to complimentary coffee, water, and sometimes even snacks (like homemade cookies made by a staff member). But you can also enjoy these on your way out as well. But I just think that the reminders can be less excessive. Some clients like myself might not always be able to text right back if we're occupied with work or other tasks.

My entire family have been patients here for over 15 years, and I can speak for them to say that…read morethis is a very professional dental group that have taken care of all our needs. We highly recommend Drs. Alvarez and Dr. Davis. They most definitely follow all safety procedures and protocols at all times. They treat you like family!

Be careful with its practice of doubled-billing. The office lied to me that my insurance does not…read morecover the service and I had to pay for. However, it also billed my insurance that same date and got paid 5 days later. I have been requested for my credit adjustment since more than year ago. Xochitl, the billing person, promised to pay me back, but she has and still giving me a runaround. Xochitl also lies to me that dr. William hurts his back and is still in hospital and she cannot sign a check without him. Bu, actually , dr. William's license has been suspended since January 5th, 2026.

Dr Williams and his staff are top notch professionals. I highly recommend them. Always ensuring…read morethat you are comfortable for the procedure you are having. The best part is the shot is painless.

I have been afraid, frankly, of dentists for many years because of a horrible experience in my…read moreyouth. I'd put off regular hygiene visits because of this, but that has all changed. I found Trawood Family Dental and Dr. Anaya a stones throw from my home. She is freaking awesome. She is extremely good, gentle, professional, friendly, and she has an awesome staff. They all just work very well together. I've finally gotten done the work I needed, and I highly, I fact very highly recommend Trawood Family Dental to anybody looking for great dental care.

No longer in business, Dr. Gonzalez has retired from Dentistry and is now teaching it.read more

Excellent care! Laura the hygienist did a great job cleaning my teeth. Dr Segapeli has excellent…read morebedside manner. I would highly recommend this office.

Awesome Dentist! Unequalled-loving and very user friendly. Kindest and most professionalread more

Iam very stifice with the Dr Ricardo Chavez Clinic staff…read morevery professional and friendly! I do recommend your family members for a good professional Dental treatment!

I've been a patient of Dr. CHAVEZ since 2009 I really like it here staff is very friendly and very…read moreprofessional will recommend this office to all of you reading this.

I have to update my review. I got a phone call that I was skeptical about answering and decided to…read moreanswer. The call was about my review. The young lady expressed they took the review and used it to update and try to change their practices. I can respect and appreciate someone calling to ask questions provide feedback and even send me free cleaning kits. I communicated with the awesome lady and we both agreed that the practices for billing may not be awesome but are protocol. I as a former soldier and a government employee and understand and respect this. What is enlightening and refreshing is that the review was read, reviewed, investigated, and used to attempt to make improvements and changes. We learn by trial and error. This is true to both company and customer. I am not one to bash anyone and even more so give respect and credit where due. The young lady who called was professional concerned and absolutely user friendly with explaining the miscommunication and delivery of message. I RESPECT people agencies companies and businesses who are concerned and try to fix issues for the betterment of the customer and employees. Awesome. I respect you

It was supposed to be less than an hr, they are so unprofessional. This is the second time…read moresomething went wrong worst place to get you teeth done, waste of time

My family and I have been going here for the last few years. The staff is very friendly and the…read moredoctor is terrific! Comfortable atmosphere, even when you are getting you teeth worked on. Everyone is helpful and always answers your questions. What I like is that they are very punctual about their times. I've never waited but a few minutes when I arrive for my appointments; there are no long waits in the waiting room. My 6 year old doesn't even fuss when going here, so that is a huge plus.

The staff is awesome. Love Sandy M! Dr. Branford takes time to get to know you and discuss all your…read moreconcerns. Couldn't be happier with this choice.

From the owner: Lee Trevino Dental is a dental practice built around the concept of treating every patient like…read morefamily. As a result, our dental office gives new meaning to the term "Family Dentistry." Dr. Wes Bransford and our team are dedicated to providing the best dental care in El Paso, which is something we've done since we opened our doors in 1978. We offer a wide variety of dental services so that you can have the beautiful, healthy smile you deserve. Whether it's a same-day crown, cosmetic dentistry, or a simple teeth cleaning, you and your smile couldn't be in better hands. So give us a call, or make an appointment online, and discover what personalized dentistry is all about.