Matt Draper is a fantastic realtor. People say sometimes , my so and so went the extra mile and…read moreMatt really did during our sale. He went so far above what realtors ordinarily do that he hired contractors to get our house ready to inhabit. He also was there daily monitoring work being done to fix many issues we had with the home. He was always available and fast to respond. This was our fourth home sale and Matt was far and away the best realtor we've dealt with. Make sure you meet him before deciding on whom to use. You won't be disappointed. Quality guy!

I can't say enough good things about Matt & Mandy Draper. They were simply amazing during the…read moreentire process. Their strategies were spot-on and it made a huge difference in getting my home sold quickly and at a great price. What really stood out me, in stark contrast to many realtors I've had, was their integrity and professionalism. They genuinely cared about making sure the outcomes that affect me would be positive, like I was a family member. Plus, they're the kind of people you'd want to grab a coffee or a beer with. If you're looking for realtors who truly go above and beyond, I highly recommend.

Always prompt and top quality work. I've worked with Alpha Land Surveys dozens of times, and they…read morealways come through. Highly recommend.

JP and Brodie are great, as a general contractor I often need surveying for projects, they are…read moreresponsive, reasonably priced and produce excellent work in a timely manner. Very professional, would highly recommend.

As a property owner, I would rate the people at SVPM as the best in the county. Another agent…read morepicked out a nightmarish tenant for us and then asked to be released from the contract with us because the tenant was too difficult to handle. We called SVPM and they handled the tenant effectively and efficiently, helped us serve tenant with a notice to move and arranged to deduct tenant caused damage from tenant's security deposit. From a property owner's perspective, you can't go wrong with the professional crew at SVPM.

This company has been challenging to deal with to say the least. When my house was listed for rent…read morethey charged me over $1400 for cleaning (I'm a fairly clean and neat person so $1400 for cleaning felt like a punch in the gut). I'm certain it did not receive $1400 worth of cleaning and I'm also certain that the PM never visited the property to do an inspection of the cleaning. Fast forward to me moving back into the house 15 months later. The PM told me that I would receive the same level of cleaning ($1400 worth, right?) when the renters moved. What a joke. Cleaners left the stove a mess, filters were nasty, showers not thoroughly cleaned, basement windows not washed, basement area not swept. I was charged for all of this up front. Also, PM never came by the property to ensure the renters were following the lease and maintaining the HVAC and the water treatment system. I think PM for this company means they are going to charge you to collect the rent. So...here we are 40 days since move out and I've yet to receive any monies from them as reimbursement for the $500 deposit I gave them to cover minor repairs, money I spent on materials and labor for thoroughly cleaning when I returned. It's been 3 weeks since I sat down and went over the itemized statement with them. Also, they are holding onto a security deposit for another rental that they "managed." Why? I took over managing the rental so there is zero accounting to be done. I've stopped by their office and found the door locked during normal business hours. They do not return phone calls. It takes three emails to get them to respond. We're now at small claims because they aren't responding and issuing refunds. Property owners: Find another PM. This place is all smoke and mirrors.

We recently concluded our Home purchase with Lori Strusis from Century 21 in Scotts Valley. Lori…read morewas amazing! We didn't realize how difficult it would be in finding a home that met our needs, etc. Lori was everything we needed in a realtor, she was down to earth, sincere, understanding, patient, and a go getter when it was needed. She kept us focused on what needed to be done during all transactions and her sense of humor kept us laughing through stressful moments. Lori gave so much of herself to make the transaction go through, she cleaned debris from the new home to make inspections go through and was always accessible to everyone from agents, lenders, contractors and most especially us! We highly recommend Lori Strusis if you are considering purchasing a home. She works with all clientele no matter what price range you are looking in and she gives 250% in making sure your purchase goes through in today's interesting real estate market. We can not say enough about what a wonderful experience it was working with Lori!!!!!!!!!!!!

Buyer beware. The selling agent we had to work with when buying our first home turned what should…read morehave been a great experience in to a living nightmare. She fired her staff, went on vacation and downright lied about where we stood in the short sale process. Documents never made it to the banks when they should have. Phone calls were never returned. Until the final hour she did all she could to work against us. Our agent ended up doing not only her job but the selling agents job as well.

I contacted Heidi Hart to list my house for sale. She was…read morevery quick to start getting everything in order. She advised me on everything that I needed to do also, such as inspections etc. She is prompt, and is always available for questions. She is doing a great job of making what can be a nerve racking experience, into a happy easy going one. She charges a fair rate for the service quality she is providing. She founded her own real estate company over 20 years ago, so you are in good hands with her.

We selected Heidi Hart & Associates to sell our family home as there is no one else in the area who…read moreknows the SLV. Her approach is serious, yet simplistic. Sold our house in three (3) days and NO OPEN HOUSE! Plus above asking with only 2.5% commish rate. If you want a real estate agent who makes your goals a reality, then Hart & Associates are your go-to!!

We just stayed with Bailey Vacation rentals in Rio Del Mar. Their simply the best. Lisa in the…read moreoffice really took care of us. The place was clean and ready. Great location. They have great recommendations on places to eat just really great service.

This has been the worst experience I've had moving into a house in Santa Cruz in my 24 years of…read moreliving in this town. Beware of this company, they do not take care of their tenants, or do their job, which in it's most basic form would be to make sure the house is ready to be moved into on the agreed upon move-in date. I feel like I've been fighting with property management since the day I moved in a month ago, and it will probably take another month of back and forth ridiculous communication before I get all the things I paid $11k for to be done before the agreed upon move-in date. Here is a list of things I've dealt with, I am leaving them here so that others know what to look out for. The entire house was filthy on move in day, had not been professional cleaned for a move-in. It still has not, over a month later, partially due to them not getting communication right with the cleaners they finally sent, partially due to me being busy and out of town and not having the time to deal with it. They did illegally send cleaners into my home without my permission while I was on a trip, and still not clean. The landlord had agreed to moved out a bunch of his old furniture to make space for my stuff, and half of what was agreed upon to get moved was still in the house on Nov 1st. I moved it to the deck, for him to come and get, then told property management to get a tarp to cover it, so it would not get rained on. They never took care of the tarp, so it did rain on the furniture, one night I had to dragged mattresses into the house by myself. I went out and bought a trap the next day and they are now refusing to reimburse me for the tarp. The house was advertised with a hot tub, and it is broken, come to find out it has not been turned on for 2 years, which PM did not know, but the landlord did know. They put in the lease, that if the hot tub breaks down while I'm here they would not replace, but that was based on the fact that it worked to begin with. Then they said they would take $50 off the rent for each month the hot tub is not working, and when it came time to deduct that from rent they said "that is only if we can't get the hot tub working at all." (They are currently trying to get it working - so fingers crossed the can deliver on something they promised up front). The hot tub cover that was left behind, and the condition was disgusting, they said it was ready to use, though it is covered in black mold, slugs, and water is soooo dirty. There has been a dead rat under the house with rat droppings for this entire first month, and the landlord has stuffed old boogie boards on top of it twice, despite my request to take away the boards, which are mostly garbage. They left several large pieces of furniture for me to "deal with" after saying the landlord would be happy to take anything away I did not want to keep. cupboard drawers broken, closet floors need a carpenter to fix random floor boards, shower drain clogged. I am not going to get detailed about everything that has been out of integrity, but I'll close by saying, if you do rent a house from this PM be sure to go there a few days before your move in date and make sure you are getting your moneys worth and that the place is actually ready to move into. I like the house and the location, and I'm a really easy going person and fantastic tenant - worked with Portola PM for 13 years, no issues - so it's really been unfortunate to have this completely unnecessary experience, because it's tainted my view of the house, and left me questioning keeping it. My hope is that I can get everything worked out in my second month here and stay. And hopefully get to a place where I can stop communicating with PM about the house, they have been frustrating and terrible communicators. We shall see.....

In June 2025, my sister and I made the decision to sell the rental property we jointly owned. Since…read morewe had never sold a home before, we were on unfamiliar territory. We interviewed four different realtors, and honestly, they all appeared to be trustworthy and knowledgeable individuals who could guide us through the sales process. After narrowing down our choices to two realtors, we requested proposals for selling our house from each of them. These proposals included information about the costs of necessary repairs and upgrades as well as estimated selling prices. During the interviews, it became evident that we were entering a buyers' market, which may limit our ability to achieve the desired selling price. In the end we chose Kaelin. Her proposal kept us within our budget for repairs and upgrades, and she was confident that she could sell the home for its fair market value. Our other 'finalist' was not so positive on achieving those goals. One of the daunting aspects of preparing to sell a home is finding reliable and trustworthy contractors to undertake the necessary work to prepare the property. Once you have these contractors, you need to ensure they begin work as soon as possible. Additionally, you must closely monitor the progress of the work to ensure it is completed on time and in the manner you desire. This becomes particularly difficult for owners selling a home that is located far from their primary residence, making it challenging to meet with contractors and monitor the progress. Kaelin truly shines in this role. She already knew the contractors we needed and managed to get them to provide us with quotes. Once approved, she swiftly put them on the job and ensured timely completion of the work. Initially, the ambitious goals we set together at the project's beginning seemed a bit too demanding, but we managed to meet them. When a buyer wanted to make an offer before the house went on the market, she made sure it was a strong and compelling offer that aligned with the high end of the sales price range she had specified in her original proposal. She also didn't hesitate to incur the cost of staging the property (she pays for this), as this demonstrated our readiness to proceed with other offers if theirs wasn't satisfactory. Long story short, she made it happen. We ended up putting in less money than we planned in repairs and upgrades and sold the property right at the high end of what she said she could do. We found Kaelin very easy (even fun) to work with over the 2.5-3 month timeframe as we went from planning and starting repairs & upgrades to closing escrow.

Kaelin is an outstanding real estate agent. She knows the market and can guide you in what to do…read moreand what not to do in preparing your house for sale. I can't speak highly enough of her integrity and doing whatever needs to be done to sell your home. In our case, we were not able to do the upgrades, as we had left the area. Kaelin jumped in and lined up contractors, supervised their work, and beautifully staged out home. She was always present at the Open Houses, followed up on leads, regularly communicated, and kept our best interests foremost in her thought and actions. I highly recommend her and her team. They kept us appraised the dates for the work, Open Houses, and any bills. Simply a wonderful, warm, and engaging agent with a dynamic team who will work with and for you!

Alexis Menard Jackson is a Realtor of utmost integrity. No matter your level of expertise or lack…read morethereof in the Real Estate industry you can relax and know you are in for a professionally handled transaction. I have know Alexis and her business dealings for decades and can guarantee she will not disappoint. Keep that bar set high Alexis!

From the owner: Associated Realty Service is centrally located in Santa Cruz County and locally owned by Alexis…read moreJackson. We serve a growing need for a professional property management company that specializes in both residential rentals and sales. We provide services to investment property owners for real estate menagement, leasing, contract administration and accounting.

Leslie did a fantastic job obtaining photographs of our rental property in Aptos. The drone shots…read moreare fantastic and her interior photos really accentuated the home's ocean views. We had the house rented within two weeks from the time the photos were posted. Thanks so much Leslie.

Needed drone roof photos for insurance policies…read more Leslie met me at convenient time next day. Took 20 minutes on ground laying it out plus 45 minutes fly photo time but had plenty photos to choose from. Absolutely worth the $$. Five Stars all around.

Excellent service and problem solving. The team took great care of our property and got a great…read moretenant! Can recommend to the max!

this place is a joke, they dont have any form of online payment portal abd charge excessive fees…read morefor ach deposits, only form of payment besides paper money orders. they remind us of old school ludites with anything concerning paywalls and basic internet payment sevices. i hope the Company this "Women owned" Bis sold out to does a better job with payment options. ugh.... as far as managing at one point theynhad a bunch of clueless helpers but seems to have filtered them down to one clueless non paid worker. the owner is a very professonal person and takes care of biz, withthe exception of comments listed in this review.