This location routinely runs behind by 15-30 minutes. Account for that when you schedule your…read moreappointment, especially if you have to be somewhere on-time afterward. I think their staffing model should be reviewed to address this seemingly chronic issue.

If I could give 10 stars I definitely would! TAY in Room #3 is amazing and has helped me in fixing…read morethe problem I had with the system. She has been very patient and did not give up in assisting me. She delivered an excellent job! She was able to do my blood works and has been very nice all throughout my visit. She has excellent customer service! I am grateful. Anita from Customer Service was amazing as well! Kudos to the team.

Don't overbook patients. If I book a 12:30 PM appointment the longest I should have to wait is 10…read moreminutes. They just called in a patient that had an 11:00 am appointment and the time is now 12:50PM. When the patient checks in you should be transparent and advise of any delays.

Recently they switched to appointments only. No walk ins. One would hope this means you'll be seen…read morearound your appointment time. Nope. The wait is longer than when there were walk ins. I checked in 10 minutes ahead I'd my appointment. I did not get into the lab until an hour after my appointment. Lots of people in the waiting room had been there over an hour. I finally got in because they kept taking people who were Late for their appointment ahead of those on time. I went to the door and said hey, I'm about to pee my pants! All I need to do is pee in a cup! Meanwhile there are at least 3 techs, one actually left and came back after running her errands. Very unorganized and unprofessional!! I'll go to another lab from now on.

Autumn is a great young lady! Very professional, and her grandpa is awesome, too! They were fast,…read morepromt, a d very informative of the whole process.

Customer service is making a come back!! Allen is a very nice person who is pleasant to work with,…read morehe knows what he is doing. I came for fingerprinting. He got me an appointment same day within the hour and made the process stress free. I have had fingerprints done at corporate fingerprinting places and much prefer the great customer service that Allen provides. Our family will be returning to him for his notary services.

I had a mammogram this morning and my tech was very sweet. It is always a little scary when you…read morehave to go for routine test as a woman. But the quality of care and bedside manner was excellent. Thank you so much for your kindness. Merry Christmas.

It was a pleasure working with Heather and staff , very professional and great customer service …read more Thank you again. Peace

the staff was really kind and caring, they showed me the babies spine, feet, heart rate and were…read morereally professional. they gave me a free service because my baby wasn't awake at the first one. i really recommend this place.

Amazing! They make you feel like family. They love what they do and are good at it. I've gone with…read moreboth my babies. You won't be disappointed. I tried another place nearby and left nearly in tears at the experience. Gonna book again with A Little Insight to get my happy experience and celebrate my baby!

There is usually a small wait at the A-24 Lab due to the number of patients, but the process moves…read moreby smooth and quick for the most part. They open at 7:30 a.m. so if you're an early bird I'd advise to get there way early before they open. I got there 10 minutes prior to opening there were already at least 20 people waiting. The line will move fast, but just something to know. I was there to get a routine blood draw and it only took around five minutes when I went back to the draw station. I warned the nurse drawing my blood that I have small veins but after a couple minutes she was able to find it and get what was needed. She was very patient and used 100% care taking my blood which I appreciate. I've been a Kaiser member for almost 10 years and always experience quality care from the staff.

My dad seems to be dying and we are stunned with the protocols of the hospital and maybe healthcare…read morein general. If my dad is in restoration care he can have hydration and nutrition ivs. But if he is in pain and needs meds for comfort and doesn't want to be poked and prodded so he could die in peace if that's where the is going and chooses comfort care then they refuse basic human needs. No hydration or nutrition. Or oxygen. They refuse basic human needs. They call it comfort care. I asked the on call doctor why we can't address the issue with a solution of hydration and nutrition it's not comfortable to die of dehydration or starvation. She had no rebuttal other than to repeat the protocol. Comfort care is pain meds while they deprive you of basic human needs. That's it. I said well may you manage your dehydration the same way with the same results. She then said she is going to call security and have me whisked away. I asked why and it took her a few seconds to come up with I was harassing her. I asked how was that? If she believes what she is doing is right then she will be well taken care of with her idea of comfort care. She simply gets the same solution she is assigning to my dad. She believes it's a solid solution so why not for her also? She said again I'm harassing her and I said that's a lie I'm just standing here calmly having a conversation with you. She told the nurse not to talk to me and wait for my sister and continued to refuse basic human needs to my dad. I immediately reported her to member services she is abusing her power trying to call security on someone who strongly opposes her methods for treatment We are shocked at this inhumane protocol. We all reap what we sow that's a fact but it's beyond tragic that this is legal to deprive basic human needs for any reason. God help us

Since my daughter's primary care physician did not have any availability when needed, my husband…read moreand I scheduled an appointment for her at this Walk-in Care Clinic, since they unfortunately do not have one in Fairfield. Upon arrival, we were greeted and checked-in by the staff at the front desk, who seemed friendly enough. Since we arrived quite early, we had a little wait before being called back to be seen. We are pleased by the overall quality of care that our daughter received here. The medical assistant and nurse practitioner who saw our little one were friendly and excellent with our daughter. The nurse practitioner was knowledgable on the various illnesses currently going around and prescribed the appropriate medication for her. Overall, we are thankful that there are walk-in care options when primary care physicians do not have any availability for that given week. However, walk in care unfortunately does not see all types of patient complaints. If you have a sick child, this is definitely a viable option though.

I had to take my son here for a last minute sports physical. The staff was amazing and everything…read morewent smoothly and quickly.

Great crew, been going there for just over a year. Thanx to Lori, Que, Ana, Ellen, and everybody…read moreelse!

For this being a new facility the building directory sucks for locating departments once so ever…read morenothing on the door that states imaging but lots of other things listened on the door / glass. Not even an outside sigh above the door or anything outside stating what way other then cancer center or gym

Avoid this place if at all possible. The staff is very unprofessional and scheduling is a…read morenightmare. I have never experienced this much difficulty scheduling an imaging appointment. I see why they have one star. Don't waste your time trying to schedule an appointment. I was on hold for 15 minutes attempting to schedule an appointment. Hung up called back and was shown no empathy for the endless hold. I was simply put on hold again. Forget it! Be aware they do not value your time at all.