Avoid this place if at all possible. The staff is very unprofessional and scheduling is a…read morenightmare. I have never experienced this much difficulty scheduling an imaging appointment. I see why they have one star. Don't waste your time trying to schedule an appointment. I was on hold for 15 minutes attempting to schedule an appointment. Hung up called back and was shown no empathy for the endless hold. I was simply put on hold again. Forget it! Be aware they do not value your time at all.

Scheduling imaging is nearly impossible. Phone system doesn't work, and there is actually no…read morereliable way to schedule imaging. Good luck. I am switching all care, imaging, etc. to Sutter due to the difficulty of interacting with Solano Imaging in any way

Amazing customer service, and the pictures came out great! Our baby was being a little stubborn,…read morebut Gabby was incredibly patient and gave us very helpful tips. Thanks to her guidance, we were able to get some amazing photos. We are so happy with the experience and the final results. Highly recommend!

This is the best ultrasound boutique I've been to. The video and images are better than my OB or…read moreMFM are able to get and they always go above and beyond to make sure it's a great experience. It's also very affordable.

Don't overbook patients. If I book a 12:30 PM appointment the longest I should have to wait is 10…read moreminutes. They just called in a patient that had an 11:00 am appointment and the time is now 12:50PM. When the patient checks in you should be transparent and advise of any delays.

Recently they switched to appointments only. No walk ins. One would hope this means you'll be seen…read morearound your appointment time. Nope. The wait is longer than when there were walk ins. I checked in 10 minutes ahead I'd my appointment. I did not get into the lab until an hour after my appointment. Lots of people in the waiting room had been there over an hour. I finally got in because they kept taking people who were Late for their appointment ahead of those on time. I went to the door and said hey, I'm about to pee my pants! All I need to do is pee in a cup! Meanwhile there are at least 3 techs, one actually left and came back after running her errands. Very unorganized and unprofessional!! I'll go to another lab from now on.

This location routinely runs behind by 15-30 minutes. Account for that when you schedule your…read moreappointment, especially if you have to be somewhere on-time afterward. I think their staffing model should be reviewed to address this seemingly chronic issue.

If I could give 10 stars I definitely would! TAY in Room #3 is amazing and has helped me in fixing…read morethe problem I had with the system. She has been very patient and did not give up in assisting me. She delivered an excellent job! She was able to do my blood works and has been very nice all throughout my visit. She has excellent customer service! I am grateful. Anita from Customer Service was amazing as well! Kudos to the team.

I just want to put an amazing word out for Dr. Goldsmith in dermatology at Kaiser in Vacaville. I…read morereceived treatment that has changed everything for me for a painful derm condition. I can't tell you enough how much I appreciate her and how it has really been life-changing. Thank you again Dr Goldsmith

****The Lab, Injection Clinic, Radiology****…read more The Lab I recently had lab work done and their front desk staff always seem bitter. They don't smile, greet you, or appear friendly. Its like they are herding cattle. This is not the experience with the staff performing the blood draws. They are friendlier and professional. It's also nice they have gotten better at not having to poke around for those of us with tiny veins. Injection Clinic Got my flu and Covid shots recently. The Covid shot hurt more than the flu. Had 1 done in each arm by an LVN. She was efficient and friendly. The wait was approximately a 1/2 hour however you can drive through to the back of the medical center for these shots as well. Radiology Went in recently for imaging and the area was clean and quiet. There was no wait and the staff who assisted me were cordial. The equipment for mammograms has been upgraded over the years but there has to be a better way to do routine screening than smashing the girls to smitherins. Lol.

This will be the last time I go to this location and when open enrollment comes in September, I'm…read moreswitching back over to Kaiser. I walked in the office (thought it was open at 8:00am guess the place opens at 9am, but you wouldn't have known that because there were 5 patients in the waiting room sitting down and the door wasn't locked it was open). The receptionist at the counter said that the place doesn't open until 9 and that they were about to have a staff meeting, and there is one ahead of you. Did you hear me? (Being very snooty about it. I asked if they could schedule me for a 9am appointment (since there were already 5 other people in the waiting room a few were waiting for occupational health and there was one in line waiting for a medical appointment. But I'm not allowed to wait in the waiting room area or at the very least have my information taken down for a scheduled appointment after 9am? I'm done with this location! I'm either too early to be helped or most of the time I come in and they say that they're full and to try the Dixon location. Not to mention, Northbay Regional as a whole has crappy service, low on staff, and if you go to the Vacavalley Hospital to stay overnight, they redirect you to the Fairfield NorthBay Hospital because they don't have enough beds available. And the Fairfield NorthBay Hospital sucks! I had pneumonia last year and had to stay at their hospital WITHOUT A TOILET in my room! And kept having to have my waste disposed of like I was in a 3rd world country. F NorthBay! I'm going back to Kaiser! September open enrollment can't come soon enough!

Everything they take care of everything Paul had cancer had radiation. Had medicine had chemo and…read morenow he's on immunotherapy and the cancer is down to like 1.85%. They communicate the email they call you. They've got a website a person portal nothing but good stuff.

They have the worst customer service. The receptionist said I had to make an appointment and to…read morecall in the morning but she couldn't make the appointment right then. She didn't give me a reason why. She said just to call in the morning and she will speak to me then. She didn't look busy either.

I am FURIOUS, I am now learning that at the time when I made a $25 payment at the time of…read moretreatment, this URGENT care did not contact me ONCE! Not ONCE after my visit with this urgent care, NOTIFIY ME of any kind of Additional pay! No MAILERS NO CALL NO, "hey by the way" NOTHING here it is over a YEAR later and I receive a COLLECTIONS notice! HORRIBLE! Business practice I have FILED a dispute & will be advising the BBB, SOMEONE dropped the ball on me! & I will never recommend this place to ANYONE! Ever!

Great crew, been going there for just over a year. Thanx to Lori, Que, Ana, Ellen, and everybody…read moreelse!

Compared to the Fairfield location the staff here are helpful and very nice, The PA Samantha(Sam)…read moreis the sweetest and I would definitely recommend coming to this location they are very active with their timing and try to get you in and out.

I have been living in this area for 40+ years having come here via the USAF. During this time I…read morehave had open heart surgery, various emergencies and medical needs that have been addressed by this hospital network. I have been treated respectfully and with excellent knowledge and skill by most of the doctors, nurses and staff. I think it's ridiculous to give any organization one star because one person out of the hundreds who helped you back to health was rude or it took some time to get you seen. You have no idea what they were faced with. People are so entitled these days. I wouldn't be alive if not for the hard working people at this hospital. I can't give a higher recommendation than that. Rob H.

Kaiser employment drug screening, walked in around 9am on a Monday, was directed to the restroom…read morefor specimen collection and was tested promptly. Seamless process and efficient service. Thank you!

Things must've changed since 2020. I was in there today and the lady at the counter was amazing,…read moreDr. Mcdonald was hilarious and took care of me. Overall I was extremely happy with the place. :)