Avoid this place if at all possible. The staff is very unprofessional and scheduling is a…read morenightmare. I have never experienced this much difficulty scheduling an imaging appointment. I see why they have one star. Don't waste your time trying to schedule an appointment. I was on hold for 15 minutes attempting to schedule an appointment. Hung up called back and was shown no empathy for the endless hold. I was simply put on hold again. Forget it! Be aware they do not value your time at all.

Scheduling imaging is nearly impossible. Phone system doesn't work, and there is actually no…read morereliable way to schedule imaging. Good luck. I am switching all care, imaging, etc. to Sutter due to the difficulty of interacting with Solano Imaging in any way

The staff here is amazing, definitely would recommend to anyone that is thinking about going for…read moreit. The care they offer is top tier and the patience they have throughout the appointment is perfect.

Paula and Gloria were amazing, accommodating and friendly. They really went above and beyond…read moregetting pictures of our son and when he was being camera shy, they offered to retake photos and were able to send us home with great quality photos. The place was clean and very kind to families and little ones that are excited and curious to see the new baby!

Don't overbook patients. If I book a 12:30 PM appointment the longest I should have to wait is 10…read moreminutes. They just called in a patient that had an 11:00 am appointment and the time is now 12:50PM. When the patient checks in you should be transparent and advise of any delays.

Recently they switched to appointments only. No walk ins. One would hope this means you'll be seen…read morearound your appointment time. Nope. The wait is longer than when there were walk ins. I checked in 10 minutes ahead I'd my appointment. I did not get into the lab until an hour after my appointment. Lots of people in the waiting room had been there over an hour. I finally got in because they kept taking people who were Late for their appointment ahead of those on time. I went to the door and said hey, I'm about to pee my pants! All I need to do is pee in a cup! Meanwhile there are at least 3 techs, one actually left and came back after running her errands. Very unorganized and unprofessional!! I'll go to another lab from now on.

If I could give 10 stars I definitely would! TAY in Room #3 is amazing and has helped me in fixing…read morethe problem I had with the system. She has been very patient and did not give up in assisting me. She delivered an excellent job! She was able to do my blood works and has been very nice all throughout my visit. She has excellent customer service! I am grateful. Anita from Customer Service was amazing as well! Kudos to the team.

I've been coming here so much during my pregnancy and I feel like I know everyone now. So far I…read morehave had a pleasant experience everyone seems to be pretty nice and good at drawing blood. There was only one lady that I wasn't too fond of but I didn't catch her name. Make sure if you are doing multiple labs to ask for a butterfly needle. I know they don't like to use it because it's more expensive (I used to be a phlebotomist) but I'm not gona be tortured by a 20 gauge needle while pregnant sorry.

I just want to put an amazing word out for Dr. Goldsmith in dermatology at Kaiser in Vacaville. I…read morereceived treatment that has changed everything for me for a painful derm condition. I can't tell you enough how much I appreciate her and how it has really been life-changing. Thank you again Dr Goldsmith

At the end of my ropes with Kaiser urology podiatry Orthopedics. I've had major issues. Problems…read morenot solved. It took weeks over end to get an appointment. Going through a crisis right now wanted to speak to a therapist. I have to wait well over two weeks. I have a cancer survivor was supposed to die nine years ago from cancer I am alive in Kaiser has nothing to do with it. They made my life extremely difficult nothing matters but the amount of money to be made Kaiser doctors at well over 2000 patients. How in the hell can one be on their game? I am suffering and Kaiser has everything to do with it.

I've been to this urgent care 3 separate times now for myself and my kids and every single time…read moreit's been an amazing experience! The staff is so sweet, they're so attentive, and always feel so cared for by them! I prefer them over anywhere else I have gone.

This will be the last time I go to this location and when open enrollment comes in September, I'm…read moreswitching back over to Kaiser. I walked in the office (thought it was open at 8:00am guess the place opens at 9am, but you wouldn't have known that because there were 5 patients in the waiting room sitting down and the door wasn't locked it was open). The receptionist at the counter said that the place doesn't open until 9 and that they were about to have a staff meeting, and there is one ahead of you. Did you hear me? (Being very snooty about it. I asked if they could schedule me for a 9am appointment (since there were already 5 other people in the waiting room a few were waiting for occupational health and there was one in line waiting for a medical appointment. But I'm not allowed to wait in the waiting room area or at the very least have my information taken down for a scheduled appointment after 9am? I'm done with this location! I'm either too early to be helped or most of the time I come in and they say that they're full and to try the Dixon location. Not to mention, Northbay Regional as a whole has crappy service, low on staff, and if you go to the Vacavalley Hospital to stay overnight, they redirect you to the Fairfield NorthBay Hospital because they don't have enough beds available. And the Fairfield NorthBay Hospital sucks! I had pneumonia last year and had to stay at their hospital WITHOUT A TOILET in my room! And kept having to have my waste disposed of like I was in a 3rd world country. F NorthBay! I'm going back to Kaiser! September open enrollment can't come soon enough!

They have the worst customer service. The receptionist said I had to make an appointment and to…read morecall in the morning but she couldn't make the appointment right then. She didn't give me a reason why. She said just to call in the morning and she will speak to me then. She didn't look busy either.

I am FURIOUS, I am now learning that at the time when I made a $25 payment at the time of…read moretreatment, this URGENT care did not contact me ONCE! Not ONCE after my visit with this urgent care, NOTIFIY ME of any kind of Additional pay! No MAILERS NO CALL NO, "hey by the way" NOTHING here it is over a YEAR later and I receive a COLLECTIONS notice! HORRIBLE! Business practice I have FILED a dispute & will be advising the BBB, SOMEONE dropped the ball on me! & I will never recommend this place to ANYONE! Ever!

Great crew, been going there for just over a year. Thanx to Lori, Que, Ana, Ellen, and everybody…read moreelse!

For someone who works at a service desk, Katie has horrible customer service. The other lady was…read morekind and helpful she directed me to talk to Katie and I wasn't even greeted with basic eye contact! No smile, no hello, no eye contact just a "what can i do for you" like she couldn't be bothered. The other workers were pleasant and nice to talk to but Katie just left a bad taste in my mouth.

I have been living in this area for 40+ years having come here via the USAF. During this time I…read morehave had open heart surgery, various emergencies and medical needs that have been addressed by this hospital network. I have been treated respectfully and with excellent knowledge and skill by most of the doctors, nurses and staff. I think it's ridiculous to give any organization one star because one person out of the hundreds who helped you back to health was rude or it took some time to get you seen. You have no idea what they were faced with. People are so entitled these days. I wouldn't be alive if not for the hard working people at this hospital. I can't give a higher recommendation than that. Rob H.

Kaiser employment drug screening, walked in around 9am on a Monday, was directed to the restroom…read morefor specimen collection and was tested promptly. Seamless process and efficient service. Thank you!

Things must've changed since 2020. I was in there today and the lady at the counter was amazing,…read moreDr. Mcdonald was hilarious and took care of me. Overall I was extremely happy with the place. :)