Brought my dad to his first new patient appointment to Solano Eye Specialists, the new office in Fairfield, CA and I'm beyond angry and disappointed. The receptionist/assistant was nice and the office looked clean and organized, thus I gave the one star. But If it wasn't for those two factors, I'd give them zero. We were being seen by Dr. Futch. Everything seemed to be going the direction of what eye exams should be going, especially first ones, until she started getting an attitude. Not sure if she had a bad morning, having mood swings or simply annoyed by us because of my dad, who is 65 years old, lack of english and slowness in answering her questions, but she was just rude beyond belief and did not have any patience at all. There is no excuse for you to have a rude careless attitude in a field where you are supposed to be helping people. Keep your personal issues outside of work and/or fake your politeness if you have to. She kept rushing us, annoyingly tapping her leg like she just wanted it to be over with already and leave, as if we were wasting her time. When I asked if it was okay if my dad would be able to get a new pair of glasses because he broke his, she replied in the loudest and rudest tone ever, "YOU DIDN'T TELL ME HE NEEDED NEW GLASSES. YOUUUU (literally stretching that word out). JUST SAID HE HAD GLASSES." saying it as if she was accusing me of lying to her about something. So I said, "Yeah, and I said he broke his glasses. So he wants new ones." Then she goes, "WELLLL. I didn't check for a prescription. Does he REALLY need new glasses?" In the same rude manner, as if she didn't want to do it. So my dad answers yes and I couldn't believe my eyes or what I was hearing as I SWEAR (and I'm not exaggerating this either!) she literally rolled her eyes, gave the biggest huff ever, got up real fast and went "AAAALLLLRRIGGHTTYY....THEN!" In a loud rude mean sarcastic tone, acting as if she was a teenager being forced to do something. So then she starts moving the machinery around, slamming it about so loud and quick without a care, I thought the thing was going to break. She kept demanding my dad to move around, look here and there, in the same rude manner, talking to him like he was deaf and stupid, still rushing. As she was checking my dads eyes with the different lenses, she kept asking impatiently, actually almost demanding and quite loudly "can you see, can he see now?!" (Mind you, the assistant earlier gave my dad eye drops to dilate his eyes because of his diabetes and said his vision would be blurry for 3 hours) so I tell her he can't because of the eye drops they gave him earlier. This only made her even more annoyed and I frankly don't think she listened or cared because after 4 slides checking to see if my dad can see from the different lenses, my dad says he can see only "a little" on the 5th one and she completely stops, pushes the thing away and says " LOOK YOUR DAD CAN SEE WITHOUT HIS GLASSES, he doesn't need glasses." Now, I was fuming and wanted nothing more than to get us out there as fast as I could. This was my dad's first appointment here as a new patient and honestly, I've never met such a rude and careless physician. She made us feel like she didn't care at all, that we were wasting her time, and that we were complete idiots. She was probably in her 30's or 40's but acted as if she was a teenager with a HUGE attitude problem. I couldn't believe it. I wouldn't recommend this place but If you decide you want to do business here, have someone, ANYONE, else do it for you. This lady was ridiculous. First impressions are important to me and is a main factor if I want to recommend the place and/or continue going to a place, especially if its the health of my family on the line, and I definitely was not impressed. I am definitely never bringing my dad back here again or recommending it to others. In fact, I'll give a fair warning to others about this place from now on. read more

Out of town travel for work when I awakened to an issue with my eye. The doctor was able to work me into what was clearly a busy schedule. I appreciated the time the doctor took in not only examining and treating me but particularly in explaining things to me. read more

The new Fairfield location is clean and spacious. The receptionist was friendly as well. However Dr. Futch is very unprofessional. She treated me like garbage, speaking rudely and like I was just taking up her time. Also I caught her rolling her eyes twice. Funny thing is she didnt even try to hide o I havent had new glasses in about six years. They are in very bad shape, the film covering the lenses are spotted and mostly gone and almost impossible to see out of them. After examining my eyes she stated that my prescription hasnt changed much, and I should be able to continue wearing the old glasses. My suggestion is if you get an appointment with her ask for someone else. She must own this buisness because I cant imagine someone hiring her. read more

I wish I could give a negative star rating on this high end, snobbish, uneducated medical establishment I'd avoid this office and it's staff like the plague. After a co payment issue that I quickly resolved, it is apparent that this office and its entire staff only care about money. This is a very ritzy looking office, and although they had really nice granite counter-tops they had no trash can in the super large waiting room for my son to properly dispose of his gum I ended up wrapping it in a tissue and placing it in my purse. I took my 5 year old in on his pediatricians referral as he has had some eye issues arising. We had an appointment that we waited about a month for. With only two other clients in the office we still had a 25 minute wait , just to go into the exam room where we waited some more. Not a big deal my son is very well mannered. A medical assistant did a small exam on my son. She asked us a few questions before we were sent to another room. Where we waited some more. The assistant and finally the Doctor just came in( no knock or anything). Upon examining my sons eyes again and asking him to read the letters my son became a little confused and read the letters correctly but from right to left. Dr. Sandler then started giving my son a lecture on how things work in the "English language". Dr. Sandler also seemed to not understand that my son who just started Kindergarten a few weeks ago could not tell his left from his right hand yet, He seemed to be completely uneducated about the appropriate abilities of a child of this age. He failed to inform my child of what he was about to do or anything. I had to try and figure out what the doctor was trying to ask me when he stated " in or out, mom"? I found his incomplete statement very confusing and as I told him I didn't understand his question and to repeat it. The doctor who was intimidating, seemed annoyed by my confusion. Apparently he was asking wondering if when my son crossed his eyes if he tended to cross them inwardly or out. Dr Sandler was short with me, ( We had already been there for over an hour and a half and the office lunch break was quickly approaching) When I tried to offer information about my son, Dr. Sandler stated, "that was not my question". Although my son seemed to slightly move his head backward a bit when having equipment shoved in his face without warning the Doctor then stated that my son did not like to hold still. My son who is a normal, healthy, active 5 year old had kept so still and was so patient. My well mannered boy didn't even whine about the LONG appointment or reach to touch any of the equipment, Not even once! The doctor finally said Ill write a prescription for glasses and I want to see the boy back in a month to see if it's corrected. He did not inform me of anything about my sons eyes or any condition at all. I still have no idea why he needs glasses or what is going on with his eyes, Before the doctor left the room I hesitantly asked if my son was to wear the glasses all day, He said " UH YEA" again in a very short tempered way and then left the room, Needless to say I called my sons pediatrician and asked for a new referral and a second opinion. Our Pediatrician was apologetic and reassuring. They only seemed to have a concern about THEIR money and time. I wish I could give a negative star rating on this high end, snobbish, uneducated medical establishment read more

Best eye doctor in Solano county in my opinion. Dr Sandler takes time to explain details as he i s checking your eyes

I will give them 0 or minus 5 is is possible. I got a prescription from them becasue I lost my old glasses. when I arrived to the place where I normally buy my glasses I ask for the old prescription values. It was way different from the new prescription. my old one was +2.25 on the reading part and the new one was +1.5 at that point I called the doctor to let him know the difference. At that point the doctor said on that case I will change to +2.0 obvious the doctor was just guessing not acure. I went back today and I ask the doctor for a writting warranty that the prescription was correct and assume any cost if the glassed needed to be replace. he refused and try to use the excuse that was becasue I did not bring the old prescription. It looks like all he does is use the old prescription and just add a point more and not try to be acure. read more

I had an eye exam here last week and I was very happy with my experience. The front office staff was very friendly and they were able to get me in quickly. The technician was also very nice and made me feel comfortable during the whole process. He explained everything step by step. Dr. Diep was very knowledgable and was able to address all my questions and concerns regarding my vision and contacts. Overall, I would recommend this establishment to anyone! read more

Dr. Diep was amazing, she was very knowledgeable and very helpful with all the questions I had. I live in San Francisco and come here because they have the best customer service around. I highly recommend coming here for all your eye needs!! Thanks again to this amazing team! read more

Worst experience I have ever had. They made me wait 70 minutes and then told me they could squeeze in my exam. Didn't want to take the time to dilate my eyes and also was told you should never book an appointment on Tuesday. Had no idea. Will never go back the staff were incompetent and rude. read more