My family has bought 5 cars from Bob's Fine Cars and we aren't done yet. These folks treat you…read moreright without the pressure one might find at other purveyors of transportation in our community. In my experience they offer good quality used cars at fair prices. Their service after purchase is wonderful. As one who has always avoided dealership service centers I am always satisfied with the work of their service department and the reasonable and personal attention I receive from the entire crew.

Always the best customer service from amazing people. I bought my car there in 2016 and it's the…read moreonly place I take it. Service is fast, affordable, honest, reliable and the staff is awesome. -thank you, Althea

I am sharing the facts about my experience with this business: I bought this car two days ago. I…read morewas excited about it, at first. There are two open recalls on it. When I looked into the recalls on Kelly Blue Book I found out that one recall is very serious. One recall report from 2023 for my exact year and model, stated that the engine could suddenly seize and catch fire causing an unexpected crash and/ or injury. I was very shocked upon finding out this information about my new car, so I went down to Roy's to inform them. At first, they did not take me seriously and tried to down play the situation. Together we called an Acura dealership down south, who confirmed exactly what I had found on KBB. Roy's knew of the recall, but I was told that because there wasn't a local dealership who could fix it, thet decided not to get it taken care of. They did the their own inspection, regular maintenance and test drives on the car and that's it. BUT, what they didn't know is that the engine needs repairs or even possible replacement! They said because there was no stop sale on it, they thought it was ok to sell. It took me maybe 5 mins to do what they could have done right in the first place. Even though they let me return the car, canceled our contract and gave me a full refund of my down payment, this is a moral issue. They did not do their due diligence in making sure that this vehicle was 100 percent safe to sell. I have four kids whom I dearly love. At any given time my family and others on the road, could have gotten seriously hurt or killed in a car accident fire, and that is not ok! All because it was inconvenient for Roy's to do their job correctly. This is very disappointing and now makes it hard for me to trust other used car dealerships! DO BETTER ROYS! Update: upon further investigating my situation with Roy's family business, I have discovered that my car actually does have a stop sale on it. Which Roy's was unaware of. I know this because their one claim that they had done nothing wrong because there wasn't a stop sale, which is incorrect, afterall! Obviously they do not do their homework on the used vehicles that they buy to resell to the innocent victims of our community. Please see photos . Please save yourself and your family the headache, hassle, disrespectful treatment and possible life threatening accident, that you can get when you buy a car from Roy's in Humboldt County, CA.

I learned my lesson........I went to several dealers before I ended up back at Roy's…read more I came here to write a review after our most recent purchase from Roy's. The difference between how they treat us and how every other dealer treated us, was stark enough that I wanted to give them their due. We have purchased many vehicles from Roy's over the last 20 years. We are always treated with respect, and our time is valued. My experience with the other dealers in the area was not nearly as positive. I recommend going to Roy's if you want to be treated with respect, and deal with someone that will stand behind the sale. Lesson learned.

The other worst customer service. If you call for a part check at anytime of the day they likely…read morewill not get back to you. They simply can't go out and check if they have a part. I have waited hours on end several times for several different parts on different occasions only to get a call 10 minutes before closing each and every time. Then I have to speed there to get my part in time. They are extremely unprofessional On the verge of useless but there are zero other options around here can you say monopoly? It wouldn't be such an issue if they weren't such cheapskates, paid their insurance. They said the price of insurance was getting too high and that's why they do not allow people to go in the back and check out cars personally anymore, a shame theyre too Damn lazy and inefficient to do it themselves. It sucks to have zero options when youre working on your car and can work on something but have to wait for some lazy person to do their job. This is the 4th time this has happened, waiting three hours now. Expecting a call 10 mins before closing as usual. Edit to the post, recieved zero call back! Funny thing is when I cled back 2 hours after being patient I got basically told off as if I was being impatient and needed to wait. This is a horrible local business avoid them at all cost.

They are not paying you for your car right now, even if it is in good condition. They do tow for…read morefree which is good, though. The woman at the front desk is incredibly rude. Make sure to release liability of your car. They got the job done but if I need to junk my car again in the future I will try a different service and hopefully get some cash for the car. They said it would take 2-3weeks but it was gone within 5 days. Overall a mildy unpleasant experience.

I have heard bad things about this dealership before, but I have a newborn and have been…read moredesperately searching for a car, so I decided to give them a try anyway. They finally had a car that seemed worthy of test driving so I contacted them. And then contact them again. And again. When they finally got back to me about the Hyundai Santa Fe 2009, they said it would be done in a week because it needed to get paint redone on the hood. It was listed a little below $9,000. They took my name and number and said they would get back to me when it was ready. I never heard back from them. Then I call again and they say it was still needing repairs. Two days later it is relisted on craigslist and is up for sale in their lot. They raised the price by $600. Is that why they never bothered to call me back? I had 3 grand cash in hand, desperately needing a car to get to work and they couldn't bother to call me or let me come test drive it. Their customer service sucked on the phone. I honestly got the impression that they could care less if I needed to buy a car or not. I am taking business elsewhere. This place sells cars as is. No warranty, not even a 30 day warranty which is pretty standard in competitive markets like Sacramento.

Do not buy from these people. I bought a truck here and because I was in need of a small truck…read moreright away I failed to have an independent garage look at it. I bought it for $5500 then after a couple of months had it checked out and it needs $3000 in repairs. The mechanic that looked at it said the problems were clearly present prior to purchase. Basically they sell lemons so beware.

This is our seconded car we bought from then. They are honest and back there cars. My last car I…read morebought from them is still running with over 300000 miles.

We had a great experience buying an SUV for my son. No BS,…read morejust a friendly staff that took good care of us. I highly recommend.

I am sharing the facts about my experience with this business: I bought this car two days ago. I…read morewas excited about it, at first. There are two open recalls on it. When I looked into the recalls on Kelly Blue Book I found out that one recall is very serious. One recall report from 2023 for my exact year and model, stated that the engine could suddenly seize and catch fire causing an unexpected crash and/ or injury. I was very shocked upon finding out this information about my new car, so I went down to Roy's to inform them. At first, they did not take me seriously and tried to down play the situation. Together we called an Acura dealership down south, who confirmed exactly what I had found on KBB. Roy's knew of the recall, but I was told that because there wasn't a local dealership who could fix it, thet decided not to get it taken care of. They did the their own inspection, regular maintenance and test drives on the car and that's it. BUT, what they didn't know is that the engine needs repairs or even possible replacement! They said because there was no stop sale on it, they thought it was ok to sell. It took me maybe 5 mins to do what they could have done right in the first place. Even though they let me return the car, canceled our contract and gave me a full refund of my down payment, this is a moral issue. They did not do their due diligence in making sure that this vehicle was safe to sell. I have four kids whom I dearly love. At any given time my family and others on the road, could have gotten seriously hurt or killed in a car accident fire, and that is not ok! All because it was inconvenient for Roy's to do their job correctly. This is very disappointing and now makes it hard for me to trust other used car dealerships! DO BETTER ROYS! Update: upon further investigating my situation with Roy's family business, I have discovered that my car actually does have a stop sale on it. Which Roy's was unaware of. I know this because their one claim that they had done nothing wrong because there wasn't a stop sale, which is incorrect, afterall! Obviously they do not do their homework on the used vehicles that they buy to resell to the innocent victims of our community. Please see photos . Please save yourself and your family the headache, hassle, disrespectful treatment and possible life threatening accident, that you can get when you buy a car from Roy's in Humboldt County, CA.

I have now submitted this information to both BBB and the Bureau of Automatic Repair because I'm…read morebeing officially harassed by this company. Be very careful, price gouges. Had vehicle on here for almost 5k over what KBB values it. Make sure to kbb things first, out in the MILEAGE, because that counts a lot towers the value. Look up how many miles the vehicle should last that you want and really think about the life that's left in it. Just tips to be safe when purchasing from anywhere, but esp. here. I notified them of what I found and they know they're gouging. This vehicle on its last legs, already gone past how much it should last, and they're asking that much over KBB value. Beware. Update: they're now also harassing me even though I looked up the KBB value with everything included myself. 01/15/2022 still messaging me. Price gouging and harassment. They haven't left me alone for a month and are sending extremely volatile emails when I've sent them the information I found in a car they're charging 5k more for what Kbb values it as. They sent me a weird document but I did the KBB value itself and the miles at 360k brings the value down significantly. This is his email to me as of this morning- and keep in mind I'm doing a legal name change because of my abuser, not going by an alias/have not reached out to them, etc. for a MONTH........ michaelsmith707@gmail.com wrote: Hey --, (or Victoria) The KBB we sent you literally has the VIN number, exact features, date, and miles on it. If you look at the bottom, you will see the Kelly Blue Book endorsement as well. So implying that the information is "false" is just wrong. All your assumptions based on what you did or didn't see on carfax are ignorant as well because a lot of shops don't even report to Carfax. Information not being on the carfax is not proof that it wasn't performed. If you were civil and just asked for it, we would have happily sent you our extensive shop report. As far as you not understanding the "POINT" of me messaging you back, let me explain. An online shopper made a mistake when estimating a KBB on one of our vehicles. She then took the extra step to erroneously put out a bad review based on this information. If you ever took the time to come down and look at the vehicle or talk to any of our reps in person, instead of just being an online troll, you would have seen how wrong you are about Roy's and our vehicles. Our small business has about 20 employees and every single one of them bust their butts to maintain an excellent reputation and while doing so uses that reputation to feed their families. So when someone makes a mistake and feels the need to slander us based on that mistake, it's worth it to go out of my way to try and correct the error. At this point, based on your initial response, I don't expect you to be reasonable or fix the erroneous review. It's a sad truth that there are people in the world that cannot be reasoned with. I find solace in the fact that Roy's will be fine with or without your review correction. Based on your very toxic response with your review and to my reasonable first message, you aren't a very happy person anyways. The universe seems to always find a way to even things out in this way. Happy New Year Victoria (or --- your cowardly internet troll alias). It comforts me to know that you will get exactly what you deserve from this life.

Very nice, professional, helpful with answering questions. Efficient. Totally recommend!read more

A fantastic place to get your car smogged. Fast, friendly and knowledgeable. Highly recommended!read more