The way that Kenneth Jones navigated us through a remote a remote sale and put all the ducks in…read moretheir rows was commendable. I shopped around and had less than straight forward interactions with a few dealers. Kenneth was straight forward and direct. He was patient with me when I was frustrated and made the sale easier than buying a bicycle at REI. On top of that he seamlessly juggled my purchase while accommodating a local celebrity who was also making a purchase at the same time.

Shady shady shady -- salespeople Great , finance manager -…read moreshady , hard to deal With ... tells untruths, customer is never right, very bad experience , I'm sure he has his point of view but forgets what a customer is going thru dealing with life and shopping for a new car - it's unfortunate , a huge waste of my time . If you work 7 am to 8 pm and only have part of a weekend off and you need a car asap - this is not the dealer for You.

Zac was an incredible salesman and he explained everything very thoroughly. I was barely…read moreconsidering a crosstrek and he 100% sold me on one. We are in love with our car! They were so helpful, kind, and supportive. We absolutely love our new car.

Very knowledgeable and highly trained techs. Great staff and service. Caring and understanding…read moreabout all your vehicle needs.

Great service and value customer satisfaction in their purchase. They as a team turn my experience…read moreinto one that I will forever be thankful for and will have me return for my next purchase! Sedrick and Ross helped make my car buying experience a success!

service department did not do brakes or fix the warranty and groggy it in x3, then had a total loss…read morewith MVA a few weeks after 3rd attempt to fix recall. frustrated. I had a Great experience Buying the truck with Frankie Guy 5 Stars***** ...follow up with service department not so much... when you tell someone that the issue is not resolved and it takes 3 x to get fixed, and NEVER got fixed, requiring you to take off work and then to find out the "right" staff was not there that day to complete the brake project , but took 5 hours to alert me and only did when I physically checked in for update of truck. dude.

I am sharing the facts about my experience with this business: I bought this car two days ago. I…read morewas excited about it, at first. There are two open recalls on it. When I looked into the recalls on Kelly Blue Book I found out that one recall is very serious. One recall report from 2023 for my exact year and model, stated that the engine could suddenly seize and catch fire causing an unexpected crash and/ or injury. I was very shocked upon finding out this information about my new car, so I went down to Roy's to inform them. At first, they did not take me seriously and tried to down play the situation. Together we called an Acura dealership down south, who confirmed exactly what I had found on KBB. Roy's knew of the recall, but I was told that because there wasn't a local dealership who could fix it, thet decided not to get it taken care of. They did the their own inspection, regular maintenance and test drives on the car and that's it. BUT, what they didn't know is that the engine needs repairs or even possible replacement! They said because there was no stop sale on it, they thought it was ok to sell. It took me maybe 5 mins to do what they could have done right in the first place. Even though they let me return the car, canceled our contract and gave me a full refund of my down payment, this is a moral issue. They did not do their due diligence in making sure that this vehicle was safe to sell. I have four kids whom I dearly love. At any given time my family and others on the road, could have gotten seriously hurt or killed in a car accident fire, and that is not ok! All because it was inconvenient for Roy's to do their job correctly. This is very disappointing and now makes it hard for me to trust other used car dealerships! DO BETTER ROYS! Update: upon further investigating my situation with Roy's family business, I have discovered that my car actually does have a stop sale on it. Which Roy's was unaware of. I know this because their one claim that they had done nothing wrong because there wasn't a stop sale, which is incorrect, afterall! Obviously they do not do their homework on the used vehicles that they buy to resell to the innocent victims of our community. Please see photos . Please save yourself and your family the headache, hassle, disrespectful treatment and possible life threatening accident, that you can get when you buy a car from Roy's in Humboldt County, CA.

I have now submitted this information to both BBB and the Bureau of Automatic Repair because I'm…read morebeing officially harassed by this company. Be very careful, price gouges. Had vehicle on here for almost 5k over what KBB values it. Make sure to kbb things first, out in the MILEAGE, because that counts a lot towers the value. Look up how many miles the vehicle should last that you want and really think about the life that's left in it. Just tips to be safe when purchasing from anywhere, but esp. here. I notified them of what I found and they know they're gouging. This vehicle on its last legs, already gone past how much it should last, and they're asking that much over KBB value. Beware. Update: they're now also harassing me even though I looked up the KBB value with everything included myself. 01/15/2022 still messaging me. Price gouging and harassment. They haven't left me alone for a month and are sending extremely volatile emails when I've sent them the information I found in a car they're charging 5k more for what Kbb values it as. They sent me a weird document but I did the KBB value itself and the miles at 360k brings the value down significantly. This is his email to me as of this morning- and keep in mind I'm doing a legal name change because of my abuser, not going by an alias/have not reached out to them, etc. for a MONTH........ michaelsmith707@gmail.com wrote: Hey --, (or Victoria) The KBB we sent you literally has the VIN number, exact features, date, and miles on it. If you look at the bottom, you will see the Kelly Blue Book endorsement as well. So implying that the information is "false" is just wrong. All your assumptions based on what you did or didn't see on carfax are ignorant as well because a lot of shops don't even report to Carfax. Information not being on the carfax is not proof that it wasn't performed. If you were civil and just asked for it, we would have happily sent you our extensive shop report. As far as you not understanding the "POINT" of me messaging you back, let me explain. An online shopper made a mistake when estimating a KBB on one of our vehicles. She then took the extra step to erroneously put out a bad review based on this information. If you ever took the time to come down and look at the vehicle or talk to any of our reps in person, instead of just being an online troll, you would have seen how wrong you are about Roy's and our vehicles. Our small business has about 20 employees and every single one of them bust their butts to maintain an excellent reputation and while doing so uses that reputation to feed their families. So when someone makes a mistake and feels the need to slander us based on that mistake, it's worth it to go out of my way to try and correct the error. At this point, based on your initial response, I don't expect you to be reasonable or fix the erroneous review. It's a sad truth that there are people in the world that cannot be reasoned with. I find solace in the fact that Roy's will be fine with or without your review correction. Based on your very toxic response with your review and to my reasonable first message, you aren't a very happy person anyways. The universe seems to always find a way to even things out in this way. Happy New Year Victoria (or --- your cowardly internet troll alias). It comforts me to know that you will get exactly what you deserve from this life.

"Our service advisor Wesley was fantastic! He got our Jeep in right away and made the whole…read moreprocess smooth and stress-free. Excellent service and much appreciated!" THANK YOU!!!

Not helpful very very rude minus one person they look at you like you have two heads when speaking…read moreto them I regret purchasing a car here

This is our seconded car we bought from then. They are honest and back there cars. My last car I…read morebought from them is still running with over 300000 miles.

We had a great experience buying an SUV for my son. No BS,…read morejust a friendly staff that took good care of us. I highly recommend.

Kind of torn on this one. I went to Northwood, pre approved for financing from GM. So I filled the…read moreonline prequal and sent them the letter through gm online. The next day I find out my credit had been ran seven times, and again by gm, who had already offered me a loan... so I made an appt. went in two days later in person i said, "look I'm a year out of a 3 year bankruptcy, and I've worked tirelessly to get my credit score back over 700. I have a letter here from GM. I've been approved for 36k or less so rather than shop around for a loan I'd rather take this offer while you have a few cars that fit the bill." I was told by my salesman who was green AF, that's not how it works here, the finance guy makes all those decisions. I was told I could not speak to him at all. I feel like I should have walked right then, but they had the exact car I was looking for so, i said lets look at what you can do. I filled out some forms, which was odd, because they had already run my credit 7 times, but i assumed they knew what they were doing. they ran my credit to 6 loan companies and gm... again...all dinging off on my phone as it was happening. As I'm literally showing the sales rep saying wtf you guys just dinged my credit 14 times in three days when I already came with loan approval from gm in hand? this was not a prequal letter, it was a loan approval. I later brought this up to the finance guy who I was not allowed to speak with for an hour and he comes out and says "we'll we got you approved with GM" he said "Don't worry your score will drop like a rock but anyone important will know you were shopping for a car" - ok d.b. we'll my score went from 730 to 598 in 1 week because I have too many credit enquiries, and I came prepared to not have this happen. You guys need to listen to your customers, as you work for us remember? meanwhile the car wasn't detailed and there are quite a few spots with window sticker type sticky that needs to be professionally cleaned and buffed off. So they said, come by on Sat. So I did... But it turns out the detail guy wasn't in, and wasn't going to be. so I've been told now they will detail my car, and buff that sht out when the new plates come in, whenever that is. So I have a brand new car that desperately needs a wash and detail, and they owe me one... Judging by the reviews Im not sure if i should even let you guys service my vehicle which is free under the warranty I paid extra for... I'm the greatest customer ever, easy going, come with all the resources to get the job going, I don't ask much, I'm never rude, and I just want to be treated fairly.. I'm buying the first new car in my entire life, it should be a great and fulfilling experience. I should walk away excited, and happy as its the f#$king american dream!. but the only taste I have in my mouth is I shouldn't have bought here... 2 stars for my kick a$$ Chevy!! 1 because Hunter tried his very best...

Horrible attitude from an employee, went in there with my friend to get her car after they did some…read morework on it and the guy I think his name was Jeff was Sooooooo rude! He needs an attitude adjustment bad! He had her signing papers and was literally trying to cover the words so she couldn't read what she was signing. So disappointed do better!

Highly recommend. Lyle was easy to work with. Happy customers thank you for working with our family…read moreto get transportation!!

I have bought two vehicles from them. First one, a 2005 Toyota Tacoma TRD sport. It ran great…read more Besides replacing the clutch, there were no issues. As time went on, low gas mileage and payments helped decided on a Subaru Outback, decent gas mileage and could still get me everywhere. I bought a 2006 Subaru Out 2.5xt. For the three months that I had it, it was in their shop. The first drive over the 299 it didn't even make it to Lord Ellis Summit. First, they said spark plugs, replaced those and it was still was running horribly. Smoking, getting 15 mpg. Then I found out it required premium gas, they told me this car required no special maintenance. I would not have boughten this car if I knew it needed premium gas. They blew off my numerous phone calls about how horribly it was running until I showed up with it smoking. Turned out the car had a hole in the boot to the turbo, (their mechanics couldn't figure it out, so it went to McCrea) then some dried and cracked hoses. Supposedly they fixed it. It was driven to Oakland and back. Started doing the same thing as soon as we got into Fortuna: no power uphill and rough sounding. continued to get so bad I could barely drive from Samoa to Eureka. Took it back to them. Turned out to be some coil. My dad picked it up. It started acting up again. Turned out to be the timing belt tensioner and a faulting water pump. I ended up having to return the car because of all these problems that were constant for three months. I missed work and time to look at new housing out of the area because I didn't have a car for three months. This was the worst car buying experience ever. From them buying my truck back at such a low price to the overpriced falling apart Subaru. Yes, they paid for it, only after I called them out, they only believed me until I showed up with a smoking car. And I have NEVER seen a car come back so many times from a shop and had it run WORSE then it came it.

Unfortunately, my experience at this dealership left a negative impression. I visited to negotiate…read morethe price of a vehicle, and while the salesperson "Joey" was speaking with his manager, I overheard the manager say, "Good luck dealing with his hard ass"--loud enough for others in the dealership to hear. Regardless of the circumstances, speaking negatively about a customer in front of others is unprofessional and reflects poorly on the business. Buying a car is already a challenging process, and customers should feel respected throughout the experience. When I presented legitimate comparable vehicles to support my negotiation, my concerns were dismissed with suggestions that the vehicles might have different specifications, despite the similarities being clear. It felt more like an attempt to avoid a fair discussion than to provide transparent information. My salesperson, Joey, seemed hardworking and polite Overall, the experience lacked the professionalism and customer service I expect when making a significant purchase. Based on my experience, I would not recommend this dealership.

service rep did not provide me estimates or paper work when i brought in car. Rep did not contact…read moreme when car was completed. Service rep avoided being around when i picked up the car.

I took my car into Leon's because of the good reviews and it being close to my work... I'll be…read morereturning to Leon's due to how amazing their team is in providing customer service! I was hopeful from the reviews but was shocked with how amazing the customer service was. Thomas, Ricky and Kevin all went above and beyond today taking care of my car and answering the 100 questions I tossed at them. Even after I paid and received my keys they took extra time to give me advice on maintenance and provided much needed education. These guys were so awesome and I will be coming here whenever I need any work done on my car!

This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.