Well, first of all dealing with John and Jeff is the worst experience I've dealt with with any type…read moreof automotive dealer service department. I've had multiple interactions with the gentleman working there and they haven't been pleasant. Why is it such a pain in the rear end to get anything done with these people? Is this not a service department? For the three months I've been trying to get a sensor ordered and replaced for the ABS system on my grandma's car. The only way to get anything done is if I go down there in person. And yet still, the part has not been ordered, nor have I received any phone calls. Half the time when you do call and nobody answers or people are not working and they say they will have them call you back the next day which never happens and they don't wanna deal with you . Simply preposterous! We will stop buying our vehicles from this dealership furthermore. We have bought many vehicles from them over the last 35 years and trying to get anything fixed or serviced on the car has been a big pain in the ars. I will fix it myself to keep my grandma safe because these people are too lazy to do anything!! Thanks, Nathan Foley

I think John, head of service, needs to get complaints more often. Let's get one thing straight: I…read morehaven't even gotten my car worked on yet, and I have literally nothing good to say. After my initial intake, I was already pretty put off when John stalled my manual twice and really gave no form of communication or direction. After you drive your car up and wait in line--which might I add, the ass end of my hatchback was sitting in the busy road for a cool five minutes, praying I don't get hit just saying it would've been great to be directed to the second lane. which I might add nobody knew it was there until John stalled my car into it. Get done with intake, car is done. Not that anyone asked, but my dad was hospitalized, and I haven't been able to communicate my situation too well due to mental stress. So I show up to pick up my car 10-5 minutes before they close. John is at his computer and the secretary is sitting there, I think doing paperwork. So I ask, "Can I get my car, please?" He says, "That's not possible. You came too late." I said, "You're open to 5. It's 4:55." He says, "Well, I can't do that paperwork." Then adds "John logged off his computer." John actively looks up gets up from his computer, asks if he can help, I tell him the situation, and he follows it up with, "No, I can't help ya I hus logged off my computer and I don't know where your car is" Buddy boy, John, you get paid $40-$60 an hour, or you're on a wonderful cushy salary. I was late because I had to stay 10 minutes later at my job. It's sad you can't either. Lord forbid you make anyone's lives easier. It's sad that possibly the only way for u to step up a knotch was when I had to tell you my dad was hospitalized in Redding for you to possibly offer to get it ready for the next day. That doesn't help me today, JOHN. Useless old men. Don't worry, I'll be calling the dealership and saying the same thing verbatim. The older generations like to make fun of the younger generations, but it's sad how they truly are--if not more lazy, insensitive, and just downright unhelpful--than they like to put on.

I expectantly had to purchase a vehicle and I was nervous. I am widowed and this was always my…read morehusband's area of expertise. I was very concerned about getting a lemon or taken advantage of, but I needed a reliable car. I received wonderful service at Harper Motors even though I was purchasing a used vehicle. The staff were patient, informative and I never felt pressured to close a quick deal. I was very happy with my selection of a 2022 Toyota Corolla. The vehicle had been in a minor accident and the Carfax was provided. After several months, the repair from the accident did not hold properly. I felt sick thinking I was stuck with a $2,000.00 fix (quoted by a local repair shop). I didn't know how Harper Motors would respond but I thought it was worth contacting them before getting the repair done. They were incredible. They set up the work with a repair shop they use and the issue was resolved free of charge for me. I am so impressed with their willingness to back their product. I only got one key with the car and was very concerned about losing it. I paid the $300.00 plus price and ordered a key/fob through Toyota. The day I had the car repaired, I also had an appointment to get my new key programmed. While at Toyota, they asked if I also wanted a complimentary inspection of the car. I agreed and they discovered that the high beam on the passenger side was not working. This is where the impact from the accident had been. I stopped by Harper Motors to see if they would deal with the light issue. Again, I was shocked. The manager was immediately involved and said that it was a serious safety issue for me. They talked to their service department and found that it wasn't a simple fix, such as a bulb replacement. The whole light fixture had to be replaced. I felt that sick feeling again that they might say it was on me to get it fixed. That was not the case. They ordered the light, had me schedule with their repair shop to get the light installed. The bumper that was just fixed from the Carfax accident had to be removed. They were not irritated at all. The car is in great condition and I am very thankful for the professionalism of the Harper Motors staff. Note: It appears that the initial repair work on the car was not done by Harper Motors, but they made it good.

By far the worst ford dealership there is. I quote "if you don't like it go somewhere else" this is…read moretheir motto for any issues. They know they're the only ford dealership in the area and they treat their customers poorly. I've owned fords all my life but quickly got rid of mine after my experience with them. I would give them a 0 star if that was an option.

"Our service advisor Wesley was fantastic! He got our Jeep in right away and made the whole…read moreprocess smooth and stress-free. Excellent service and much appreciated!" THANK YOU!!!

Not helpful very very rude minus one person they look at you like you have two heads when speaking…read moreto them I regret purchasing a car here

I brought my car in because the check engine light had come on, and they got me in incredibly fast…read more Communication was super convenient--they handled everything via text, which made it easy to coordinate around my day. They quickly diagnosed the issue (bad spark plugs and coils), clearly explained what was going on, and had everything repaired in no time. The service was efficient, honest, and reasonably priced--no upselling or pressure, just solid work. What really stood out to me was the exceptional service. The receptionists were so kind and knowledgeable, and the whole shop had a calm, professional energy that put me at ease. If you're looking for a shop that's quick, communicative, and genuinely cares, I can't recommend Williams Auto enough. I'll definitely be coming back if I need anything else.

Had a bunch of work done couldn't get my car back they would say its done come get it then say wait…read morethere's more to be done and now I have been footed an expensive bill and I still have a check engine light and I feel like nothing has gotten done. Stay away awful customer service!

The people that work at the dealership are very helpful and friendly. We give them a 5 star ratingread more

My experience at BMW of Humboldt Bay was fantastic. The team was friendly, fast, and professional…read more On the sales side, Sean was excellent--he communicated clearly and kept the process smooth. Ryann in finance was equally impressive, making the contracting process quick and seamless. Price aside, the level of service from Sean and Ryann made flying up from San Francisco to Eureka completely worthwhile. If I'm ever in the market for another BMW, Sean will be my first call. Another bonus was driving the M3 back on 101-South!!!!

This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.

Worst customer service I have ever received. Left an appointment disrespected and frustrated…read more I like to say good things whenever possible, so first the good: Scheduling appointment was great. I immediately put the appointment into my phone with alerts, but when I showed up, they had me down for the following week. Honestly, I have a reputation for being in the right place, early, like I was that day. Maybe it was my rare mistake, maybe it was theirs, or maybe just a simple miscommunication - fine, moving on - wasn't upset about it, demanding, or anything. The good part was that the owner checked with the foreman who said they could squeeze me in. Very nice, unexpected, and I thanked her. Then things went off the rails. She said no time for an oil change, which I was fine with. However, I said my coolant was a little over-filled and power steering fluid was low. She got snippy with me in a bad way saying she was already squeezing me in. I wasn't demanding anything, and it was a 5 minute job. If she had politely explained that it wouldn't be possible today, I would have accepted it, no problem. I said "sorry, it was just a question." She snatched the paperwork away, grinned at me in a angry way and asked if I wanted to leave. How incredibly over the top and insulting. She added, "because you seem unhappy." I said "you seem unhappy. It was a simple request. Not a demand." She was clearly angry and reiterated that she was doing me a huge favor already (although I think the scheduling issue was on them). Her tone and actions were way, way out of line and totally unacceptable, especially considering how minor the request was. So I calmly said, "This is unfair treatment and unprofessional" and left, which I think was pretty fair. I called to speak to the manager, which I think I have only done once before in my entire life. She answered and passive aggressively said, "sorry, I'm the owner. Leon was my dad." She made no effort to make it right. And she was edgy from the very start too. The whole interaction was so unprofessional, hostile, and I'm shocked by it. Probably the absolute worst business interaction of my entire life. I have never written a negative review before, but this is well-deserved. Do not go to Leon's.

We had a terrible metal-on-metal scraping noise, from the passenger rear wheel, suddenly begin…read moreafter a stoplight while passing through Eureka, and it definitely didn't sound good. We pulled over and called our RV insurance, but while waiting for a callback, I started calling around town to see if anyone could help us sooner. It was already 3pm, and unfortunately every place I called told me to come back the next morning. Since we were just traveling through in our camper van, waiting wasn't really an option. We just wanted to safely continue on to our campsite. When I called Old Town Auto Service, they didn't hesitate at all, just told us to stop by and they'd take a look right away. We drove over, and they got our Promaster Solis Pocket up on the lift immediately! They quickly found the issue: a small rock had gotten wedged between the rotor and the heat shield. Simple fix, but a huge relief. We were in and out with the problem completely resolved before our RV insurance even called back to say they were still trying to find a technician for us. 5 stars all the way! The staff was friendly, the shop was clean, and they treated us with respect, even for such a small issue. It's a big deal to find a place willing to work on our van without hesitation. If you need anything in Eureka, I highly recommend.

I had had my oil changed at another shop in town, and afterwards, I had a check engine light and an…read moreoil pressure light come on. I brought it in here for a second opinion to figure out what was wrong. The person I was working with was Brian. Brian ran the code, and it said that the oil pressure sensor was stuck in the open position. As he got into the diagnosis, apparently when the other shop did the oil change, a prong from the oil filter had broken off, and was blocking the oil pressure sensor. I went back over to the other shop, and spoke to the manager. The manager called over to Brian to find out exactly what had happened, and Brian went over it in detail. Based on what had happened, the manager at the other shop agreed to cover the cost of repairs to get my car back on the road. My car got fixed with no out-of-pocket cost to myself, and even though it was only three days before Christmas, when I brought my car in, Brian had my car ready the following morning. Two days before Christmas. I highly recommend this shop. They will take very good care of you. Thank you to Brian for getting my car done, and for having my back in this situation. I can't recommend this shop enough.

Hubbard's is meticulous, efficient and fair. They finished my car repair, which I brought in on…read moreWednesday by Friday around midday. That included sending the mother board for repair in Canada. I couldn't recommend them more. JoAn B.

From my first phone call to them to me picking up my car after repairs was totally seamless. When I…read morecalled to make an appointment they were attentive and professional. I was scheduled within a few days. Dropped my car off at 8:40 am and received a call less than 2 hours later that the repairs were done. Cost came in exactly as they had quoted me. Very satisfied.