This guy is awesome! He was able to choose three different options for replacing my truck's stereo…read moreover the phone! Once I settled on the "middle" choice, he was on it! Deposit made, appointment scheduled! He installed a beautiful new stereo in about an hour and a half.... I've been loving it! I highly recommend this business!

Neil got me in when I arrived for an estimate and the work was done quickly so I had very little…read morewait time. Very happy with the experience. Thanks

I had a piece of molding underneath my car come loose. I had been here before, to have my oil…read morechanged, I trusted their work and they were open on a Sunday so I brought it in. They clipped the piece of molding back on for me, and didn't charge me. Since I had been here before, I also asked them to do another oil change. When I picked up the car from the oil change, there was a problem. The oil pressure light, and the check engine light were on. The oil level was good, so I took the car home, and then the following morning, I took the car into a separate shop for a second opinion on what was wrong When they ran the check engine light, it said that the oil pressure sensor was stuck. Apparently what had happened, was during the oil change, a prong from the oil filter had broken loose,, and it was blocking the oil pressure sensor. I went back to Firestone and spoke to the manager. I'm sorry I didn't write down his name He called over to the second shop where my car was, and the mechanic at the second shop explained in detail what had happened. Based on the situation and the explanation, the manager. At Firestone agreed to cover the cost of Getting my car fixed. The sensor situation was fixed with no out-of-pocket cost to myself. As I mentioned, I had been here for oil changes, quite a few times before, and nothing had ever happened. I get it, unfortunately, sometimes things happen. It's not that something happened, it's how the shop handled the situation. They absolutely took care of it to my satisfaction, I got my car fixed, and I would still bring it in for an oil change again. Thank you for taking care of me.

Don't waste your time here, head down the street to Gosselin Tires where you'll actually feel taken…read morecare of. Firestone wanted my car ALL DAY (got there at 9am) for them to simply check my tire for a possible leak Went to Gosselin who had me in and out with an hour and even recommended a nearby breakfast spot

I expectantly had to purchase a vehicle and I was nervous. I am widowed and this was always my…read morehusband's area of expertise. I was very concerned about getting a lemon or taken advantage of, but I needed a reliable car. I received wonderful service at Harper Motors even though I was purchasing a used vehicle. The staff were patient, informative and I never felt pressured to close a quick deal. I was very happy with my selection of a 2022 Toyota Corolla. The vehicle had been in a minor accident and the Carfax was provided. After several months, the repair from the accident did not hold properly. I felt sick thinking I was stuck with a $2,000.00 fix (quoted by a local repair shop). I didn't know how Harper Motors would respond but I thought it was worth contacting them before getting the repair done. They were incredible. They set up the work with a repair shop they use and the issue was resolved free of charge for me. I am so impressed with their willingness to back their product. I only got one key with the car and was very concerned about losing it. I paid the $300.00 plus price and ordered a key/fob through Toyota. The day I had the car repaired, I also had an appointment to get my new key programmed. While at Toyota, they asked if I also wanted a complimentary inspection of the car. I agreed and they discovered that the high beam on the passenger side was not working. This is where the impact from the accident had been. I stopped by Harper Motors to see if they would deal with the light issue. Again, I was shocked. The manager was immediately involved and said that it was a serious safety issue for me. They talked to their service department and found that it wasn't a simple fix, such as a bulb replacement. The whole light fixture had to be replaced. I felt that sick feeling again that they might say it was on me to get it fixed. That was not the case. They ordered the light, had me schedule with their repair shop to get the light installed. The bumper that was just fixed from the Carfax accident had to be removed. They were not irritated at all. The car is in great condition and I am very thankful for the professionalism of the Harper Motors staff. Note: It appears that the initial repair work on the car was not done by Harper Motors, but they made it good.

Unfortunately, my experience at this dealership left a negative impression. I visited to negotiate…read morethe price of a vehicle, and while the salesperson "Joey" was speaking with his manager, I overheard the manager say, "Good luck dealing with his hard ass"--loud enough for others in the dealership to hear. Regardless of the circumstances, speaking negatively about a customer in front of others is unprofessional and reflects poorly on the business. Buying a car is already a challenging process, and customers should feel respected throughout the experience. When I presented legitimate comparable vehicles to support my negotiation, my concerns were dismissed with suggestions that the vehicles might have different specifications, despite the similarities being clear. It felt more like an attempt to avoid a fair discussion than to provide transparent information. My salesperson, Joey, seemed hardworking and polite Overall, the experience lacked the professionalism and customer service I expect when making a significant purchase. Based on my experience, I would not recommend this dealership.

This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.

Worst customer service I have ever received. Left an appointment disrespected and frustrated…read more I like to say good things whenever possible, so first the good: Scheduling appointment was great. I immediately put the appointment into my phone with alerts, but when I showed up, they had me down for the following week. Honestly, I have a reputation for being in the right place, early, like I was that day. Maybe it was my rare mistake, maybe it was theirs, or maybe just a simple miscommunication - fine, moving on - wasn't upset about it, demanding, or anything. The good part was that the owner checked with the foreman who said they could squeeze me in. Very nice, unexpected, and I thanked her. Then things went off the rails. She said no time for an oil change, which I was fine with. However, I said my coolant was a little over-filled and power steering fluid was low. She got snippy with me in a bad way saying she was already squeezing me in. I wasn't demanding anything, and it was a 5 minute job. If she had politely explained that it wouldn't be possible today, I would have accepted it, no problem. I said "sorry, it was just a question." She snatched the paperwork away, grinned at me in a angry way and asked if I wanted to leave. How incredibly over the top and insulting. She added, "because you seem unhappy." I said "you seem unhappy. It was a simple request. Not a demand." She was clearly angry and reiterated that she was doing me a huge favor already (although I think the scheduling issue was on them). Her tone and actions were way, way out of line and totally unacceptable, especially considering how minor the request was. So I calmly said, "This is unfair treatment and unprofessional" and left, which I think was pretty fair. I called to speak to the manager, which I think I have only done once before in my entire life. She answered and passive aggressively said, "sorry, I'm the owner. Leon was my dad." She made no effort to make it right. And she was edgy from the very start too. The whole interaction was so unprofessional, hostile, and I'm shocked by it. Probably the absolute worst business interaction of my entire life. I have never written a negative review before, but this is well-deserved. Do not go to Leon's.

Needing a new car, very unexpectedly, we wanted a vehicle that would last. A family loan of a 2015…read moreSubaru with nearly 200k convinced us to try one. Due to the Covid pandemic we did not expect to find "our" car on a local lot. And, yet, there it was, having just arrived when we needed it! And with all the features we wanted, and then some. Kenneth was the perfect sales rep for us. He was knowledgeable and efficient in his demonstrations. Its been about a month and we love our new ride - and the after sales services have been wonderful, too.

Zac was an incredible salesman and he explained everything very thoroughly. I was barely…read moreconsidering a crosstrek and he 100% sold me on one. We are in love with our car! They were so helpful, kind, and supportive. We absolutely love our new car.

Service and workmanship apparently suitable but charges for parts was almost 3X retail (spark plugs…read more@ $38.56 each, retail $13.50)

Hands down one of the best shops in town. Jason and crew work hard to get you in and out and do…read moregreat work. Been going there for years and will continue to. Thank you Jason and crew for the hard work and transparency of the whole process.

They immediately gave an estimate, taking pictures and helping me with my insurance company. They…read moredid the work on time. And they even detailed my car. I have been going to them since teenagers.

This shop has been a savior for me and my little Honda. They're always super friendly on the phone,…read morevery welcoming when coming to their shop, and give honest recommendations. They would stand behind their warranty if needed (although their work has not yet needed to be redone). I would recommend them through and through! Thank you for your help this last time with my trunk!

I was checking my car before an DMV inspection I noticed a…read morerear brake light not functioning I took it to Notth Bay Auto they had a spare bulb and installed it right away the charge was reasonable

Had a few problems with my 2007 Tacoma I wasn't personally able to figure out , I was able to call…read morethem tell them the problems I was having, they got the truck in the shop in an timely manner, figured out the issue, gave me reasonable prices, fixed the truck same day, staff was super respectful, location of shop is nice too was able to just walk around and find food.... Definitely would recommend