We have used Solid Gold on a number of occasions, for our current dog and dogs in the past ( at least 12 years). We have always been more than satisfied, until 2016. We had left our dog for two weeks, leaving our other animals at home with a sitter. A few days into his stay, he was bit by another dog; minor, but needed to be taken to the vet. Instead of calling the sitter, as directed...we definitely left the appropriate number....I saw the attendant record it...they called the number of a family member who we had visited the year before; they were on vacation. Long story short, our loving, mild mannered dog, spent the better part of two weeks in a kennel with a cone on his neck; for him, a living hell. We arrived home to a sizable bill, but did not realize the impact of the visit until we tried to take him to the vet. This incident has totally ruined this dog. He is now extremely apprehensive to any change and is visibly upset by any loud noise. If you pick up a newspaper or a fly swatter, he can't get away fast enough. His anxiety is so great when we take him to the vet, we now have to medicate him before the visit with trazadone and gabapentin. This only slightly lessens his desire to climb out the nearest window. Our vet says his dramatic behavioral change had to be triggered by a traumatic event. I have a friend who experienced a similar change after boarding her retriever with them. I'm not saying that they don't provide good care, I'm stressing that if you leave your animal with ANYONE....do not let the busyness of the early morning drop off time deter you from verifying that they have all the pertinent information before you turn over your pet.....they're depending on you. We have never used them since, as we received no followup call from the owners in regard to this incident. read more