We have been looking for new countertops for 2+ years and never found anything that we loved. We…read moreran across Precision Countertops and decided to stop in and just look. We met Chad and he was so helpful. He explained the pros and cons of each material and left us to look at samples. He brought us a drawer from his cabinet, which was close to our kitchen cabinets, so we could see how the countertop would look. We found exactly what we were looking for, and right there, Chad entered our dimensions and provided an estimate. He let us borrow the sample so we could see it in our home and match a tile backsplash. Chad thoroughly explained the process from order to install. We were assigned a project manager who communicated every step of the way and the process went very quickly and very smoothly. Chad steered us in a direction for vendors to complete our kitchen redo. Upon install we discovered that our sink, purchased from Precision as well, was missing the drain accessories and our plumber was coming the next day to connect everything. I texted Chad, after 5 pm, and he was at my door early the next morning with the parts we needed. What service!!! We are very happy with our end result and know we made the right decision on trusting Chad and Precision Countertops with our kitchen/fireplace makeover.

Home Depot hired this company to install my granite countertops. What a nightmare, from scheduling…read morewith Home Depot and Precision to installation and follow-up repairs. The installers gouged the door on my refrigerator, installed one piece of granite backwards, almost destroyed my cabinets and cracked another piece of granite three times. Don't go to Home Depot for granite countertop and esp. don't hire Precision Countertops.

Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Terrible experience - buyer beware. This company cares about one thing - getting your money and a…read morelot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction.

Very rarely can you write a review like this- My plumber was having trouble installing a new…read moredishwasher. He had a problem because of granite countertop. It needed drilling for it to attach correctly. They are less than two miles from me. I called them and they had technician available to come over promptly. Two men came over (I am sorry that I forgot their names) and they helped the plumber 'brainstorm' how to install it without drilling. But this is the best part- THEY DIDN'T CHARGE ME! What a great company. The technicians were knowledgeable, professional and friendly. I strongly recommend using them.

Had these guys come out and install my new Quartz countertop. Dillon came out and did the template…read moreand he was very good at what he does. He's a perfectionist and very pleasant guy to work with. They even sent him out a second time just to make sure we got the same template twice before installation. Which I thought was great. Then Joshua and Tim came out to do the installment and these guys were also amazing. Everyone was on time and did a amazing job. They did a great job in the sink installing as well. Highly recommend them.

Austin was amazing! I contacted numerous cabinet companies and independent carpenters to assist in…read morerepairing my kitchen cabinet door. Austin contacted me immediately and was available to do the repairing the next day. I was beyond thrilled with his work and the attention to detail he performed. I would strongly recommend him for any cabinet need big or small. The best part, he was reasonable. Win win!! Thanks again Austin!

we asked Austin to trim a couple of cabinet doors to accommodate a new refrigerator. He did a…read moregreat job in a timely fashion.

Disappointed by the lack of urgency and poor communication throughout the entire process. Questions…read morewent unanswered, updates were delayed, and it felt like my concerns weren't taken seriously. Would not recommend if you value timely service and clear responses.

Just tried to order a set of cabinets for single family resident. Like it shows on their website,…read morethey said they are not doing cabinets for families anymore?

These guys are great! I've had them do a couple jobs for me. This last one was a bathroom counter…read moretop which needed updating. They showed up on time and are very professional. Only took a few hours and what a difference! Looks like a nice quartz. Beautiful job! I'd give them 10 stars if I could. Reasonable price too and not much down time. If you want to update your counters or backsplash they are who to use. Thanks Eric!

Have used them in the past and everything was great. Used again for another remodel and although…read morethey responded and did the work on time there was some imperfections in the finish work that they said they would return to fix in two weeks. It's now been almost three months and phone calls to them with no responses and no fixing of the imperfections like they said they would. Unfortunately we probably will not be using again for any future resurfacing.